Restaurant Supervisor Job Description
Who oversees all aspects of a restaurant’s operations to ensure satisfied and loyal
customers? This would describe the main responsibility of a restaurant supervisor, also
known as a restaurant manager. These professionals manage a restaurant’s kitchen and
waitstaff, maintain supply inventory, oversee food preparation, and make sure all food
safety guidelines are strictly followed. They set shift schedules, hire and train staff, and
.perform opening and closing duties
Restaurant supervisors can work for chain or private restaurants, resorts, or hotels. They are
typically outgoing individuals with strong speaking and leadership skills. Restaurant
supervisors usually work more than 40 hours per week, and it is common for them to work
.weekends and even holidays
Restaurant Supervisor Duties and Responsibilities
Employment
Restaurant Supervisor
Present - 2014
Hillstone Restaurant Group
Utilizing competencies of hospitality practices as per the guidelines and standards of all
.departments
Aiding restaurant managers with restaurant works including providing supervision assistance
.for food and beverage operation execution
Ensuring cleanliness and sanitation of the restaurant area as per the safety and sanitation
.standard of departments
.Assisting in product quality reviews and assurance of guest satisfaction in the restaurant
No two restaurant supervisors are exactly alike, as specific duties vary from employer to
employer. However, after analyzing online job postings, we identified several core duties
:and responsibilities common to the job
Hire and Train Staff
From cooks to waitresses, a restaurant supervisor is responsible for hiring all restaurant
staff. They interview candidates, make personnel decisions, set schedules, and oversee
training programs. Restaurant supervisors might write job descriptions, place help wanted
.ads, and review the performance of each employee
Monitor Customer Experience
Restaurant supervisors typically visit dining tables to check on guests and make sure they are
satisfied with food choices and service. They get opinions about the restaurant’s food,
menu, ambience, and other factors. They oversee food presentation, ensure restaurant
cleanliness, manage restaurant decor, and review customer survey responses to identify
.areas in which customer service can be improved
Manage Inventory
While restaurant supervisors might delegate some inventory duties to head waiters or
waitresses (such as ordering napkins, table linens, and other supplies) and others head chefs
(such as cooking ingredients), they oversee all inventory activities in a restaurant. They
.generate inventory reports and make sure that all needed materials are on hand at all times
Ensure Adherence to Food Safety and Sanitation Standards
Restaurant supervisors consistently inspect a restaurant’s kitchen and oversee food
preparation to determine whether all food safety and sanitation regulations and standards
are being met. To this end, they check for food stock rotation, proper cleaning of kitchen
.equipment and handling of food, and removal of spoiled or outdated food items
Restaurant Supervisor Skills
Professional Skills
.Outstanding knowledge of accounting, guest and customer services
.Huge knowledge of providing supervisory assistance for restaurant operations
Immense ability to resolve issues, bond with internal and external clients and collect the
.right information
.Proficient with liquor laws of various levels and computer-based applications
and Qualifications
Do you possess strong people skills? Are you prepared to work in a fast-paced environment?
Do you enjoy providing top-notch customer service to restaurant patrons? You would make
a great restaurant supervisor. After examining several online job postings, we found that
:employers favor candidates who display the following skills
Project management – budgeting, cost estimating, and scheduling are the main project
management tasks that restaurant supervisors should be adept at
Physical fitness – restaurant supervisors should be able to stand for long periods of time, and
lift and carry incoming inventory items when necessary
Mentoring skills – the ability to assess an employee’s strengths and weaknesses, supply
adequate training, and teach them the skills needed to be successful in their given position is
crucial for restaurant supervisors
Communication skills – restaurant supervisors spend their days talking to customers, staff,
and restaurant owners, and they must possess strong verbal communication skills to
converse with a wide variety of individuals
Interpersonal skills – an outgoing, eager-to-serve personality fits best with the restaurant
supervisor role
Organization skills – from arranging dining areas to setting employee schedules, restaurant
supervisors must have strong organization skills
Team building – it’s important that restaurant supervisors are able to develop strong teams
of servers, preparers, hosts or hostesses, cleaning crews, and other personnel to create
successful restaurant operations
Restaurant Supervisor Education and Training
A review of online job postings reveals that few employers require more than a high school
diploma or its equivalent from prospective restaurant supervisors. However, some upscale
hotels or restaurants might prefer job candidates who have successfully completed a four-
year degree program in hospitality, food service, or restaurant management. Many such
programs include an internship that allows candidates to gain hands-on experience in the
fast-paced world of restaurant supervision. Voluntary certifications, such as the Foodservice
Management Professional (FMP) designation, are available from professional organizations
.and could be helpful for advancing in a restaurant management career
