Understanding Your Utilities Bill

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Key Features October 2018 Bill

Account No. 89XXXXXXXX

Front Page CUSTOMER NAME

2 KALLANG SECTOR
#10-08
QA 1 Total Amount Payable:

Payment Due: 02 Nov 2018

$35.73

SINGAPORE 349277
This is your tax invoice for
(150001U) 2 KALLANG SECTOR #10-08 SINGAPORE

Payment Details
153-000001-00001-0001
349277
1
This is the total amount payable for the current month and
2 B illing P eriod B ill Date Account T ype Deposit
the payment due date. 19 Sep 2018 - 18 Oct 2018 19 Oct 2018 Domestic $120.00

Current Charges Consumption Trend Total

(kWh) ----280

Account Summary
------- 268
Electricity Services $61.01
2
The billing period, date of the bill, account type and amount of Usage: 283 kWh

Usage
deposit are provided here.
MAY JUN* JUL AUG* SEP OCT*
295 323 314 301 313 283

(kWh) ----64

3 Gas Services ------- 60

$7.18

3 Consumption Graphs by City Gas Pte Ltd (as Trustee)

Usage: 39 kWh
These bar graphs reflect your electricity, gas and water consumption. Usage MAY
39
JUN*
44
JUL
42
AUG*
44
SEP
44 39
OCT*

They allow you to monitor your usage pattern of each service and (Cu M) ----14.0

Water Services ------- 12.8

$36.93
compare with your neighbours and the national average.
by Public Utilities Board
Usage: 13.5 Cu M
Usage MAY JUN* JUL AUG* SEP OCT*

The neighbour average is derived based on the average usage of ----

15.0 13.8
Neighbour average
14.6 14.7
----------- National average
14.9 13.5

*Estimated month

similiar housing types within a block or street for landed premises.

Utilities Saving Tip

4 5 $7.71
Service your air conditioner regularly. Besides the air filters, the Refuse Removal

4 Useful Tips condition of other components of an air conditioner (e.g. refrigerant,

pipes and motors) also affects its efficiency. An air conditioner that is
by Veolia ES Singapore P L
GST
$7.56
poor in efficiency tends to use more electricity.
You will find tips and advice on how to be more energy and water Find out more utilities saving tips at www.spgroup.com.sg Current Charges:
(Inclusive of GST) $120.73
efficient. SP Services Ltd: Co. Registration No. (199504470N) | GST Registration No. (M2-8920920-4) For details on difference between current charges

and total amount payable, see Summary of Charges

5 Total Charges for the Month

Total charges for the current month, before accounting for For cheque payment: Crossed cheque is to be made Payment Due: Total Amount Payable:

any outstanding balance. payable to ‘SP Services Ltd’. Please detach and mail
this portion with your cheque to Orchard P.O. Box 02 Nov 2018 $35.73
6
341, Singapore 912312. (No receipt will be issued.

Bill Stub
Please do not send post-dated cheque.) Please make full payment by the due date to avoid $0.50 Pink Notice Fee and 1% Late Payment Charge.

6 Account No Cheque No Bank:

89XXXXXXXX Branch:

For payment by cheque, please fill in the details and mail this
*P20189XXXXXXXX* *00000035.73*
portion with the cheque. For payment at Customer Service Centres,
this portion will be retained by SP Services for record.
89XXXXXXXX 000000003573

41012937297-/C Page 1 of 3 153-000001-00001-0001

Key Features
-*- Demonstration Powered by HP Exstream 09/19/2018, Version 9.0.104 64-bit (DBCS) -*-
QA October 2018 Bill
Back Page
Account No. 89XXXXXXXX
Summary of Charges 7 Summary of Charges
Balance Brought Forward from Previous Bill $123.73
GST Voucher - U-Save for Oct 2018 -$85.00 This section shows any balance brought forward from the
7 Payment on 09 Sep 2018 - Thank You
Outstanding Balance
-$123.73
-$85.00 previous month and the total amount payable for the month.
Current Charges due on 2 Nov 2018 02 Nov 2018 (Fri) $120.73

$35.73 Summary of U-Save

Total Amount Payable
8
Summary of U-Save
This section shows GST Vouchers received, U-Save used and
8 Opening Balance $0.00
GST Voucher - U-Save for Oct 2018
U-Save Used
-$85.00
$85.00 the remaining balance .
Closing Balance $0.00

Breakdown of Current Charges

Electricity Services
Usage Rate ($) Amount ($) Total ($) 9 Breakdown of Charges
61.01
Electricity Estimated on 18 Oct 2018 283 kWh 0.2156 61.01
This reflects the number of units of water, electricity and gas you
Gas Services by City Gas Pte Ltd (as Trustee) 7.18
Gas Estimated on 18 Oct 2018 39 kWh 0.1842 7.18 have used in the billing period.
9 Water Services by Public Utilities Board
Water Estimated on 18 Oct 2018
Waterborne Fee
13.5 Cu M
13.5 Cu M
1.2100
0.9200
16.34
12.42 36.93
The Sanitary Appliance Fee (SAF) and the Waterborne Fee (WBF)
Water Conservation Tax
Refuse Removal by Veolia ES Singapore P L
$16.34
1 Qty
50%
7.71
8.17
7.71
are levied to offset the cost of treating used water and for operating
7.71
Subtotal
GST $112.83 7%
112.83
7.90
112.83 and maintaining the used water network.
7.90
Current Charges:
(Inclusive of GST) $120.73 A water conservation tax is charged for the use of water. It is levied
10 l
Meter Reading
To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 18 Nov 2018 via SP Utilities Mobile App or
by the Government to reinforce the importance of conserving water.
www.spgroup.com.sg or WhatsApp your meter photo to 8482 8636.

11 Notices Charges for refuse removal vary depending on the type of premises
and the geographical location.
l Payment received on or after 19 Oct 2018 may not be included in this bill.

Contact Information
General Enquiries: 1800 222 2333 Customer Service Centre Emergency Numbers

12 Payment Arrangement: 6671 7100

8 Cross Street #02-01 to 03 Manulife Tower
Singapore 048424
Electricity: 1800 778 8888
10 Meter Reading
Water: 1800 225 5782 (CALL PUB)
Fax: 6304 8229 customersupport@spgroup.com.sg
www.spgroup.com.sg Gas: 1800 752 1800 Your utilities meters are read once every 2 months. In the months
This bill serves as a tax invoice for the collection of:
- Electricity charges for SP Services Ltd and SP PowerAssets Ltd (200302108D) or Ohm Energy Pte Ltd (201501015E) or Tuas Power Supply Pte Ltd (200004985K) or Red Dot Power (201003305K) or Greencity Energy (201731014R)
when your meters are not read, you may follow the instructions here to
submit your meter reading.
- Gas charges for City Gas Pte Ltd (as Trustee) (M90356440A)
- Water charges, NEWater charges, water conservation tax and waterborne fee for the Public Utilities Board (MB-8100014-4)

11 Notices
Different payment options with SP Services Important announcements and messages will be reflected here.
Internet Banking Mobile App
DBS Bank Ltd Download SP Utilities mobile app

Contact Information
OCBC Bank from Apple Store or Google Play to

13 United Overseas Bank Ltd

Citibank Singapore Ltd
pay bills using credit card and get
customer support via live chat. 12
Self Help Machines
You can pay your bill at SingPost
Counter Payment
Cash, NETS, Cashcard payments
For any queries or emergencies, you can find the necessary numbers
Self-Service Automated Machines (SAMs), can be made at post offices and
NETS Self-Service Stations, AXS Stations
and DBS/POSB/OCBC ATMs.
7-Eleven stores.
for all your utilities here.
Find out other payment options at www.spgroup.com.sg

We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. If you do not wish to be contacted, please email us at
customersupport@spgroup.com.sg. Please visit www.spgroup.com.sg to read our T&Cs.
13 Payment Options
You can find all the payment options available and choose one that
41012937297-/C Page 2 of 3 153-000002-00001-0001

is most convenient for you.

Understanding Your Utilities Bill

Buying from Wholesale Electricity Market
This reflects the cost of electricity supplied based on the amount of
Key Features electricity consumed during the billing period.

Front Page It reflects the gross electricity usage and electricity rate based on the
Uniform Singapore Energy Price (USEP) and other ancillary
charges. Please refer to
https://www.emcsg.com/marketdata/priceinformation for more
1 Security Deposit information.
TL Cash Deposit
Security deposit held by SP PowerAssets who is
the Transmission Licensee.
4 Vesting Contract Debit / Credit
MSSL Cash Deposit This reflects the allocated portion of vesting contract charges based
Security deposit held by SP Services who is the on your electricity consumption. The amount of Vesting Contract
Market Support Services Licensee. Debit/Credit varies based on each users’ consumption pattern. For
more information on vesting contracts, please visit Energy Market
Authority’s website www.ema.gov.sg.
2 Summary of Charges
This section shows any balance brought forward from
the previous month and the total amount payable for the 5 Transmission Charges
month. This refers to network costs charged for the use of SP PowerAssets
transmission system, which is used to transmit electricity to
consumer premises. For accounts with low-tension supplies, only the
3 Electricity Supply Charges Off Peak and Peak Period charges are charged.
 Market Development and Systems Charge 23,147.24 kWh 0.0040 92.22
Retail Settlement Uplift 23,147.24 kWh 0.0011 26.32 120.72

7 Non-Recurring Market Support Service Charges

EBT- Ad-hoc Meter Reading 1.00 Unit 20.00 20.00
May 18 Electricity Bill Dated 18 May
2018 EBT- Special Read Request 1.00 Unit 20.00 20.00 40.00
Account No : 9300000000 Subtotal $3,342.87
Type : DOM-SRLP
EG Scheme : Normal
Invoice No : 5000074114
1 Security Deposit :
NAME OF CUSTOMER TL Cash Deposit $35.00
2C AURA DRIVE MSSL Cash Deposit $65.00
#02-000
SINGAPORE 012345
602-000001-00001-0001
This is your tax invoice for

For cheque payment: Payment Due On Account No Cheque No Bank/ Branch
2C AURA DRIVE Crossed cheque is to be made payable to 01 Jun 2018 9300000000
'SP Services Ltd'. Please detach and mail
#02-000
8
this portion with your cheque to 'Orchard P.O.
SINGAPORE 012345 Box 341, Singapore 912312'.
(No receipt will be issued. 'Please do not send post-dated cheque'.) Total Amount Payable $3,541.03
SUMMARY OF CHARGES 03 Apr 2018 to 03 May 2018 Amount ($) SP Services Ltd
 
Balance B/F from Previous Bill 162.01 Orchard P.O. Box 341
0.00 Singapore 912312
2 Payment Received
Amount Overdue 162.01
Co. Registration No.: 199504470N

GST Reg No.: M2-8920920-4

Total Current Charges due on 01 Jun 2018 3,379.02 Phone: 1800 2338000
Fax: 6304 8633
Total Amount Payable $3,541.03 Email: choice@spgroup.com.sg
  
Retailer: SP Services Ltd
Payment received on or after 17 May 2018 may not be included in this bill.
Please pay any overdue charges immediately to avoid disruption to electricity supply. Phone: 1800-2338000 5000074114-/C1 Page 1 of 2 602-000001-00001-0001

CURRENT MONTH CHARGES Usage Rate ($) Amount ($) Total ($)

3 Electricity Supply Charges

Total Electricity Charge 23,147.24 kWh 0.0900 2,083.25 2,083.25 7 Non-Recurring Market Support Service Charges
Vesting Contract Debit/Credit The Non-Recurring Market Support Services Charges are
4 Vesting Contract Debit/Credit 925.89 kWh 0.0100 9.26

Transmission Charges
only applicable for ad-hoc or special requests.
5 Off Peak Period Charge 7,424.00 kWh 0.0399 296.22
Peak Period Charge 14,942.00 kWh 0.0531 793.42 1,089.64
For more details on Non-Recurring Market Support Service
Recurring Market Support Service Charges
6 Meter Reading and Data Management 1.00 Unit 2.1800 2.18 Charges, please refer here.

6 Recurring Market Support Service Charges 8 Bill Stub

This reflects the cost of market support services such For payment by cheque, please fill in the details and mail this
as meter reading and data management provided by portion with the cheque. For payment at Customer Service
SP Services, the Market Support Services Licensee. Centres, this portion will be retained by SP Services for record.

For more details on Recurring Market Support

Service Charges, please refer here.

Key Features
May 18 Electricity Bill Dated 18 May 2018
Account No
Type
: 9300000000
: DOM-SRLP
Back Page
EG Scheme : Normal
Invoice No
Security Deposit
: 5000074114
: 9 Non-Recurring Financial Charges
NAME OF CUSTOMER
2C AURA DRIVE
TL Cash Deposit
MSSL Cash Deposit
$35.00
$65.00
This refers to one-time charge, where applicable, for
#02-000
SINGAPORE 012345
security deposits, late payment charges and pink
notice fees.
602-000002-00002-0001
 This is your tax invoice for

2C AURA DRIVE
#02-000
SINGAPORE 012345
10 Cumulative Metered Electricity Usage (kWh)
CURRENT MONTH CHARGES Usage Rate ($) Amount ($) Total ($)
This refers to the total electricity usage within your
Non-Recurring Financial Charges
Security Deposit Refund** -200.00 billing period.
9 Pink Notice Fee 0.50
Late Payment Charge** 1.62 -197.88
Total Charges 3,144.99 3,144.99
Goods & Services Tax
$3,343.37 7% 234.03 234.03
11 Losses and Unaccounted for Electricity (kWh)
Total Current Charges Inclusive of GST $3,379.02
This refers to electricity losses in the transmission
system and is computed by multiplying the Cumulative
Details for 03 Apr 2018 to 03 May 2018 USAGE
10 Cumulative Metered Electricity Usage (kWh) 22,366.00 Metered Electricity Usage by the Transmission Loss
11 Losses and Unaccounted for Electricity (kWh) 781.24 Factor, as approved by the Energy Market Authority.
12 Gross Electricity Usage (kWh) 23,147.24
13 Peak Interval Electricity Usage (kW) 40.00

We plan to read your meter(s) on 03 Jun 2018. To check the identity of our staff, please call 1800 2222 333.
To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Jun
12 Gross Electricity Usage (kWh)
2018, via SP Services Mobile App or www.spservices.com.sg or WhatsApp your meter photo to 8482 8636. This is the sum of ‘Cumulative Metered Electricity
**Not subject to GST
Usage’ and ‘Losses and Unaccounted for Electricity’.

13 Peak Interval Electricity Usage (kW)

This is the maximum electricity usage per half-
14 hourly interval recorded in the billing period.

14 Bar Graph for Past Consumption

These bar graphs reflect your monthly electricity
consumption. The graphs help you to monitor your usage
patterns and compare your consumption versus that of
your neighbours and the national average.

The average consumption of your neighbour is computed

based on the average usage of similar housing types
within a block or street for landed premises.
5000074114-/C1 Page 2 of 2 602-000002-00002-0001