Create a System of Work with the Automation

Success Platform
Name

Title
Automation Anywhere

1
At Automation Anywhere, we have the opportunity and privilege of working with some of the world’s most exciting and demanding multi-national
customers, governments, and the world’s foremost thought leaders are amongst our partner base. And the concern that will shape the decade is
clear: we are at the brink of a massive global productivity crisis.
The world is struggling to find the growth that it needs for the necessity of society. There are only 2 ways to grow: Either more people are working or
existing people are producing more, otherwise called productivity.
The data suggests we will have less people in the workforce because the working age population is declining.
According to McKinsey, we are seeing a 3% decline in the working-aged population – and it will only become more dramatic over time. If there are
enough people on the planet to do the work, our customers will be unhappy with level of service they are getting, our margins will decline and our
ability to deal with continued disruption will shackle our ability to run businesses.
And in some industries, it is even more dramatic.
For example, in the US, we will have a tremendous clinician shortage, with increasing rates of physician burnout and rates of nurses leaving their
profession, let alone globally. In manufacturing, the aftershocks of the pandemic will continue through the decade, with 2.1M unfilled jobs in 2030.
What does this mean?
Across the board, McKinsey tells us that each individual will have to be 1.5 times more productive in order for us to achieve our GDP targets, we
have to supercharge what people are able to do in the time they are working.
Now - imagine that over the last several decades, we have included the advent of the internet, mobile, and all of the software ever written... with all
of that, we still have to produce 50% more productivity. This is the problem every single society, world leaders, CEOs face because they have to
learn to operate their companies in a very different, with a new operating model that produces 50% more. And, that is one of the top challenges
facing the world.
*****
Statistics:
3% decline in people of working age. Source: SHRM, 2023: https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/labor-
shortages-forecast-to-persist-2023.aspx
43% of nurses leaving profession: Source: Becker’s Healthcare CFO Report
37K shortage of physicians: American Medical Association (Physican Shortage)
1.5X increase in productivity requirements - McKinsey
Manufacturing: https://www.nam.org/2-1-million-manufacturing-jobs-could-go-unfilled-by-2030-
13743/?stream=workforce
 80% of Companies Invest in Automation and AI to Transform their
Operating Model

To Solve Cost Pressures To Create a Better Experience To Improve IT and

and Business Disruptions by Improving Process Efficiency Business Agility

93% 976
of business leaders say
their companies can’t
keep pace
54%
Of US customers say
applications of the
average enterprise
runs
companies customer
experience needs
improvement

Agility is the foundation of stability

Source: Deloitte

And 80% of companies are INCREASING their investment in automation and AI to transform their operating models, and solve their
biggest challenges.

• Companies will use automation to manage inflation and cost-pressures, the downstream impact of supply chain issues, and
massive global political shifts.
• To improve the customer and employee by improving process efficiency, empowering employees to work faster, and customers to
get results, faster.
• To simplify an increasingly complex technology stack - managing an average of 364-2000 apps within their company, depending the
source.

All of this will drive a level of business agility that is necessary in a new world. And this agility will be the foundation for stability. You
cannot predict what will come – but you can ensure you are agile and flexible enough to manage change and win in the turns.

These market changes have forced companies to reimagine how they operate...

****
Source: Deloitte (https://www.elastic.io/enterprise-application-integration/application-integration-statistics/#footnotes)

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We believe that this shift - to creating automation-powered operating models – is the top priority of the decade.

While business leaders have tremendous responsibility and hundreds of metrics to achieve on, they must get 3-4 big things right
(in order to ensure their business survives and thrives into the next decade.)

In the same way that IT leaders had to customize and tailor enterprise software, and embrace the internet, mobile, big data...
creating a new operating model around Automation and AI is the imperative of the next decade. And, it will represent a 15 trillion
overall contribution to global GDP by 2030. (Approx. 10% of global GDP.)

*****

Sources:
15TN: https://www.gartner.com/en/articles/automation-key-to-inflation-fight-could-also-raise-esg-risks
This represents roughly 10% of total global GDP. (Today’s GDP is 101TN, 2027 is 131TN, meaning that it is today’s dollars, it
represents 15%, and by 2027, will represent 11.5%.
https://www.statista.com/statistics/268750/global-gross-domestic-product-
gdp/#:~:text=Global%20gross%20domestic%20product%20(GDP)%202027&text=The%20statistic%20shows%20global%20gross,tri
llion%20lower%20than%20in%202019.)
 Our Vision
Fuel the future of work by unleashing human potential.

Our Mission
We believe there is a better way to work. Our mission is to help every
company build a digital workforce and succeed with automation. This
empowers people and teams to focus on what they do best—collaborate,
create and grow businesses.

… And this is the problem that we believe we were founded to solve.

Our vision is to fuel the future of work by unleashing human potential...

And, we believe there is a better way to work. And our mission is to help every company succeed with automation and AI, and
empower people to focus on what they do best - collaborate, create and grow businesses.

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 Automation Anywhere 100M
19 years of automation innovation Cloud bot
runs a year

5,000+
Market Leader Global Customers

3,000+ Partners 2,000+ Employees

*8M total bot runs for the month of January 2023

In helping to deliver on this vision, we have a proven track record of 19 years of innovation, and have been recognized as a leader by
Gartner every year since they started tracking this category. (As a market leader in RPA for 3 years in a row).

We are also the #1 cloud market leader, with 47% of the world’s current cloud automations and digital workers being deployed on our
infrastructure, and over 100 million bot runs in the cloud per year.

But, even more important to us than innovation and leadership is our customer and employee success.

We have 5,000 global customers from across the most demanding industries that choose to transform with Automation Anywhere,
2,000 employees and 2,500 partners that wake up every single day working to make them successful.

********
#1 Global Leader in Cloud-Native automation with 45% market share
Leader for RPA across Forrester, IDC, Gartner, Everest every year running
5,000 Global customers across every industry
3,000 technology and partner ecosystem
2,000+ employees
Ranked #16 on Most Loved Workpace list.

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 Automating Tasks is Table Stakes.
Companies Are Changing How Their Businesses Work.

Revenue / Cash Flow Cost Asset Efficiency Strategic

Automates order processing and
vendor management

$18M savings
Inorganic:
Selling, General
Liquid assets
Fixed assets
such as
Risk, compliance, fraud,
M&A, Sales Price Cost of Goods such as sustainability, reliability,
& Administrative Property, Plant
divesti- Volume Flexibility Sold (COGS) receivables and agility, new operating
(SG&A) & Equipment
tures inventory models
(PP&E)

Automates loan origination,

underwriting and servicing

60%
E.g., Innovation, new E.g., reduce business and
E.g., faster cycle time, labor efficiency, E.g., efficient use of assets, less wear &
Cost savings markets/channels/products, better pricing,
automation of manual tasks, accuracy, tear, predictive maintenance, lower
operations reporting costs,
subscriptions, improved customer visibility improve safety, regulatory
standardization & scale inventory, optimized cash
& 360-degree view compliance

Automates contact center to improve Sales, Marketing, Products/Services,

Sales, Marketing, Finance, Accounting, Maintenance, Real Estate, Equipment, Governance, Business
Customer Service, IT Supply Chain, Inventory Management, Account Planning, Performance
patient care Pricing, Receivable, Account Payable
Procurement, Logistics, Warehousing, Mgmt., Partnership/

80%
Manufacturing, Collaboration
Of clinical document
processing automated

Now, when we talk about automation, we're not talking about task automation, that is table stakes. The true power of automation lies within its ability to drive business
transformation.
To drive revenue and cash flow, to lower costs… to manage assets and make them more efficient.
Perhaps most exciting is the ability for automation to help us achieve the seemingly impossible.
• Creating a 5 min mortgage approval on mobile devices.
• Being able to connect your car to a service center and schedule an appointment with your voice.
• Personalized medicines in healthcare.
The world’s leading companies are saving millions of dollars, transforming their customer experience, and finding new ways to grow across every department and process.
All of these are key components of today’s automation, and foundational for an automation strategy.

Story Details:
Cargill:
A global supply chain presence, Cargill identified numerous opportunities to optimize their operational processes in order to not only save FTEs, but also improve partner
satisfaction and customer retention. One automation in particular that served as a benchmark in this area dealt with order entry. Cargill needed to address the myriad of
ways in which orders were received around the globe—from email attachments to photos of handwritten notes, all in different languages. They developed a solution with a
blended approach, marrying the use of RPA and OCR. The resulting automation was able to process 50,000 orders annually and saved Customer Service Representatives
valuable time.
Another noteworthy use case within the Source-to-Pay business function was single-handedly responsible for $1.2M savings in labor. Over 150,000 inactive vendor records
were maintained in the company’s system and the company needed a way to quickly and efficiently deactivate those files. A onetime automation was developed to read the
list of records, login to the ERPs, deactivate the records, and finally notify users. Not only was this one-time bot successful, but they also developed another bot for
continuous maintenance of inactive vendors that has deactivated 268,000 records in total. This has freed up a significant amount of employee time and transformed the task
into a 100% touchless process.
The Loan Store:
The Loan Store (TLS) values exceptional broker service and satisfaction. To help bolster both customer and employeee experience, they chose to automate mortgage
processes for loan setup, indexing, disclosures and re-disclosures, order services in underwriting, shipping and servicing. They chose to deploy trained digital workers to
execute mortgage processes, seamlessly integrated with common loan origination, all supported by a robust and secure audit and reporting function.
In addition to significant cost savings and higher productivity, compressing the overall loan cycle time has many benefits. Employees are free to focus on higher ROI work,
customers receive approval and funding faster, and the cost savings are passed on to the customers with low-cost lending.
Now that much of the front and back-end mortgage lending processes are automated, The Loan Store will automate high-value, mission critical underwriting processes,
adding even more significant cost savings and enhancing productivity further. These processes which include data extraction and bots capable of comparison and data
analysis, will be leveraged as a foundational capability that can be applied at multiple stag
Statistics
• 100% productivity increase
• >25% compressed mortgage loan turn times
• "Intelligent Automation allows our operations to scale with the fluctuating market while retaining our valuable employee base.” —Jag Chopra, COO, The Loan Store, Inc.

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 Silos of Automation are Holding You Back
Only 13% of businesses have scaled their automation

Business Apps APIs Traditional RPA

Requires a process to run entirely Requires experts to build and runs in Used mainly for on-prem systems and
within an app and is costly to the background based on pre- lacks app-embedded automation for
customize. configured rules. human engagement

High Volume Transactions Fast and Easy-to-Build

Connected to Humans

Siloed from other Apps Disconnected from Humans Disconnected from Humans

Customization Required Expert Development Not for Real-time Tasks

Incomplete Processes Incomplete Processes Incomplete Processes

Your Automation Tools are Incomplete

Source: Deloitte Tech Trends 2020

The reality is that you probably already have a variety of automation tools in your stack - and while they each serve a purpose - they
are all disconnected and incomplete.

Your business applications have automation built in.

These are your SAPs and Salesforce’s and Workday’s of the world. According to our research, your employees use 8 applications very
frequently and a total of 18 applications to accomplish their work. Your employees spend 15% of their time in primary application but
35%+ time in other applications to do their job.

You have an arsenal of APIs that connect actions between systems.

They are great for handling high-volume, real-time transactions. But, there are many systems in every company that APIs won’t work
for.

And finally, Traditional RPA – the UI Automations that are fast and easy to build.
This was the genesis of Automation Anywhere and we started there because we saw an opportunity and need to connect every
system. But most RPA tools are still built for hidden processes that happen without human engagement.

These are all great and important technologies– but how do you ensure they are connected to your business teams and their
transformation goals?

But the tools are just the beginning. Automation is a strategy for success in your business.

And many of business leaders are not sure where to start, or how they will scale. This is because their automation toolset is not built
for end-to-end transformation.

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 You Need an
Intelligent Automation Platform = System of Work

Intelligent Automation Platform

Created a control room for all
automation across 800
Applications Systems of Record & Apps

APIs & Integrations

Data

Security & Infrastructure

What you need is an intelligent automation platform, which is a a system of work to orchestrates work across all your systems,
documents and people.

Let me share the example of UBS. This is a global bank, and they created a control room – a single view of their business – across all of
their applications. This allows them to understand and manage their operating model, and create a new system of work.

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 Leaders Transform their Business and Industry

86%
Enterprise-Wide Impact Call Center and Support
Integrated automation as a
strategy to become a profit
center in 5 months.
4.8x Automation used to manage the
surge of pandemic-related flight
cancellations
Reduction in
ROI processing time

Offset Financial Risk

Automating the review and $60M
Rapid Refunds
Built automation to process
refunds that would have taken
110
FTE saved to-
Chargeback
processing of chargebacks, making months amidst a labor shortage. date
avoidance
it possible to do at scale.

The world’s leading companies transform their business and industry with automation.

Story: Columbia Sportswear

• Dev Gulati leads automation at Columbia Sportswear and he and his team have completely transformed global operations across
the entire apparel manufacturer.
• They have taken a strategic approach by partnering with business leaders across the organization to identify their biggest
challenges and opportunities, and applied automation to drive the transformation.
• For example, as a company, they were unable to manage the incredible volume of charge-back requests that were coming in from
a variety of retail sources. it was costing them around $30 to investigate and resolve each case - which averaged around $5 of
disputed value. It was cheaper for them to just do nothing. With automation, they’ve been able to mitigate $60M in chargeback
exposure - a stat that every CFO would be pretty happy about.

Story: American Airlines

American Airlines uses Automation to scale where people cannot, and maintain agility through spikes of demand in a fast-changing
market.

• Poonam Mohan is an IT leader at American Airlines and was asked to solve a seemlingly unsolvable need: Find a way to quickly and
seamlessly rebook passengers amid a surge of pandemic-related flight cancellations. And not only that - let them do it themselves.
• Her team was able to connect across a variety of systems inside and outside of American Airlines to manage the load and reduce
processing time by 85%.

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 The Automation Success Platform
Transform your operating model with a system of work

A Connected, Intelligent Platform Pathfinder

A single, AI-powered platform from discovery to
orchestration, governance, and more
Your Automation
Co-Pilot

Embedded into Technology and Teams

Discover Automate Scale
Connectors for core systems and apps, and automation Task & Process Discovery RPA & API Governance & Analytics
embedded where your teams work Idea Crowdsourcing & Document Automation Citizen Development
Generation Process Orchestration

AI / ML
Trusted to Scale
Accelerate innovation with a cloud-native architecture
and ecosystem for success Trusted Cloud-Native Architecture
Public Cloud Private Cloud On-Premises

This is why we built the Automation Success Platform

The Automation Success platform is your new system of work- stitching together everything across your organization, as well as
across your entire ecosystem of vendors and partners - empowering you to have a comprehensive automation strategy.

First, our automation apps, services and technology are delivered on a single, complete, and intelligent platform. Other players create
more silos with single purpose tools and disconnected applications. We are here to simplify your technology and streamline your work,
even integrating other automation tech to help you “rationalize” your investments.

• We connect all your automation tools and technology: your RPA bots, your APIs, your apps and documents in a single process,
all with humans-in-the loop with automation co-pilot.
(Unlike UIPath, which is a fragmented compilation of disconnected tools, some of which are cloud-only, other are on-premises,
only... all of which require heavy integration investment.)

• And we support the entire Automation lifecycle - from discovery and crowdsourcing, to governance and analytics.
[Unlike Microsoft, which sees automation as a way to “check the box,” .... Power Automate is single-purpose, designed Microsoft-
first and unable to traverse your platform universe... moreover, it is not built for automation scale or lifecycle [no COE manager].

But, we don’t do it alone... We know that in your tech stack, you have a broad universe of systems and platforms - each claiming to “do
it all.” But, we are here to work across all of your business and existing technology, and make your systems work together better and
smarter.

• We do this by being embedded into your technology and teams. We have OOTB integration with the systems you rely on, and we
bring automation to the apps that your employees prefer to use: whether they are working in Salesforce, email, Microsoft Teams,
or in an AI-powered interface of the future.

• Finally, the automation Success Platform is trusted by 5000 companies to scale. We empower both low-code and pro-code
developers with a modern, cloud-native platform, and help business and technology leaders engage in change management to
scale their programs with Pathfinder, our blueprint, community and ecosystem for success.

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 How Does This Work for You?

Step 1 Step 2 Step 3

Discover Automate Govern & Scale

Use AI to Put automation Hyperscale with

understand and in the hands of a community of
map the process every person in experts and best
to automate your company practice
blueprints

Use citizen
Collect and Automate across development, so
organize ideas at all your anyone can
scale applications, automate simple
customers and tasks
partners

OPTIONAL

Here’s how the platform works for you:

Our investment and approach to develop a complete, intelligent, and open/connected platform - compared to a series of standalone
apps - was designed for several reasons:

To scale automation faster

•To receive faster time to value
•To make easier to reach more people
•To help you get more from existing apps and investments

First, you have to discovery the most salient automation opportunities.

You can crowdsource your teams, collect and organizes ideas from the leaders who want support with automation.
And, use AI to understand your organization and processes - helping you create a map for automation.

Automation
Next, you start building your bots and automations, connecting APIs, RPA, document automation, and your apps into a single,
orchestrated process. And then, deliver into the hands (and apps) of every team with Automation Co-Pilot. Now, your employees can
access and interact with automations and bots as they go - whether they are reviewing an exception or kicking off a process, whether
they want to work in Salesforce or Slack, Genesys of Gmail.

Scale
You scale by tracking performance and analytics, to determine the ROI of your programs to support and scale your citizen development
organization as new needs arise. And, of course, our Pathfinder Program has best-practice powered blueprints for continued evolution
- from the first bot, to your thousandth process, and beyond.

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 AI Everywhere: Across Discovery, IDP, Generative AI
Built-in and integrated with best-in-class intelligence

NEW
Build Process Interpret Maintain Generate Content
Maps Documents Resiliency
AI tracks behavior to AI will understand the AI can detect changes in Generative AI can be used to Interpret and
understand intent context and goal of a your automation create text, images and content.
document, and environments.
AI extracts the process. interpret data Example:
accordingly. It can tell your Understand customer inquiries and
AI develop a process map automations how to generate intelligent responses in email or
to be used for adapt, or ff the changes chat
automation are dramatic, will notify
development. teams to make
adjustments.

AI / ML

One of the important differentiators for our platform is AI…

Specifically - we have built-in AI as well as connectors to best-in-class AI services. Just a few examples where AI and Automation
connect...

We use AI to Build Process Maps

We track user behavior to understand user intent. Our software, using state-of-the-art deep learning AI models, can then extract the
intertwined processes and build process maps. These maps become the foundation of process intelligence and automations built on
our platform to run and track the processes.

Interpret Documents
Our IDP – intelligent document processing — technology, again based on deep learning, can understand and extract meaningful
objects from text and documents. For example, it will automatically infer if a document is a tax form, an invoice or a particular
healthcare form, and then extract the corresponding data, whether it be income, asset details or medical info. And of course, then use
this info to automatically run other parts of the process.

Maintain Resiliency
We also use neural networks to maintain correctness when there are changes in the environment and when we need to infer
application behavior for unknown applications or those that are hidden behind other applications such as Citrix XenDesktop. This helps
you maintain a continuously productive environment.

Generative AI
New to the Automation World, but already generating buzz, is Generative AI. The power of our modern platform allows you to use
innovative services such as ChatGPT or Google’s Bard on day 1 as part of your automated processes, and we have even released native
integration with ChatGPT immediately after its launch. This kind od AI can help you, for instance, to both gain a better understanding
of content and generate an appropriate human-friendly response. For example, interpreting the details of a customer inquiry, and
responding intelligently in an email or chat.

13
 Embedded into Technology and Teams
OOTB connectors to core systems and apps, and empower employees where they work

Built into the

Automation
apps employees
inside every
love
system and app

Your Automation
Co-Pilot

Not only is our platform complete and intelligent - it plugs into your existing technology stack.

We have OOTB connectors for the systems and apps you rely on, making it fast to build automations that traverse your technology
ecosystem - connecting the processes that span Salesforce and Veeva, ServiceNow and [insert their app here] ... so that Automation is
INSIDE of every application.

But, business success is not just about connecting technology: you need to empower people.

Our platform is embedded and connected into all the apps and experiences your employees prefer, so that every team member has an
automation co-pilot, or a digital assistant, right where they work. This means they don’t need to swivel chair across applications in
order to get work done - whether kicking off a process, reviewing an exception, or making an approval. Our Automation Co-Pilot is
always-on, available where you work, with nothing to install.

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 Simplifying Integration - 170+ Technology Partners Innovating with us

iPaas
iPaaS Document
DocumentProcessing
Processing Process
Process & Workflows
& Workflow Conversational AI
Conversational AI

Data Science
Data Science Enterprise
Enterprise Applications
Applications Cloud
Cloud Security
Security

And not only are we embedded into your technology stack, and embedded into your employee experience - this is an ongoing
commitment between us and over 170 technology partners.

15
 COE Manager – Pipeline Management and ROI

Idea Crowdsourcing NEW

Enable everyone across the company to identify and nominate ideas for
automation.

Performance & ROI Measurement

Get complete program visibility with dashboards to help you maximize
automation investments. Enjoy zero-effort reporting to stakeholders
and simple report creation

Pipeline Management
Track automation program data, set targets and track progress, and
manage your pipeline from idea through to delivery to value realization.

Governance
Assure governance with Role-based Access Control along with inbuilt
approval workflows and user notifications CoE Manager

And - I want to quickly spotlight one of our latest innovations. COE Manager allows you to orchestrate the Automation Lifecycle, and
scale your COE.

We believe that the data and analytics will be elevated to board-level priority as companies unlock business impact from automation.

From a functionality standpoint, COE manager comes with idea crowdsourcing, performance and ROI measurement ,automation
pipeline management, and governance across a complex ecosystem.

16
 Trusted to Scale on a Flexible, Cloud-Native Architecture
With your choice of public cloud

Scale to Scale to
4 1,000s 10,000s >99.9%
Releases a Year on of Citizen Of Business Users Uptime across 16
Your Terms Developers data centers

Trusted Cloud-Native Architecture

AI API Microservices Resiliency Security

Multi-Tenant Public Cloud Private Cloud On-Premises

Finally, our platform is trusted to scale. There are several pieces to this, but the first is the fact that the Automation Success Platform is built on a cloud-native architecture.
Several years ago, we made the decision to rebuild our product stack to be cloud-native. This was an investment we made because we knew our customers wanted speed,
innovation, and flexibility.
Here’s how to think about the technology:
• Innovation at the speed of business: Our Cloud has a micro-services architecture means that we upgrade individual services 4 times a year – innovations which you can
adopt at your speed, and govern who exactly has access.
• Experience: Whether you’re scaling across a few 100 developers or 1000s of citizen developers or 10 of thousands of business users - your users can leverage the same
easy-to-use web experience, personalized for each persona.
• Elastic Scale: You all have your choice public cloud provider, allowing you to reap the benefits of elastic scale – a technology that grows with your business needs.
• Trust: As customers, you’re running your mission-critical processes on AAI so we take security, reliability, and trust very seriously. We continue to deliver greater than
99.9% availability and enterprise-class security standards for including Soc1, Soc2 and HITRUST
• Flexibility: But we know that some companies are not ready for the cloud – and that’s ok. We 100% support private cloud and on-prem deployments with the same
functionality that allows for you to control and manage all things automation.
•All of this comes with your choice of public cloud provider and native integrations with leading enterprise PAAS.

For Google Cloud customers:

We were built on the Google Cloud using their infrastructure and platform as a service, and we are using other Google services, like DocAI, CCAI, and others. This means you
will get resiliency, disaster recovery, security, availability and efficiencies aligned with your Google Cloud investment. Also, you can use Automation Anywhere against your
commitment to Google which offers a more cost-effective implementation.
• We have native integration with Google Cloud. We are designed to run on Google Cloud, relying Google Cloud to support our customers and using the Google Services.
• We have OOTB integrations including Apigee for APIs, DocAI for document automation, Vertex AI which is an AI/ML workbench , CCAI for contact centers, and
GoogleWorkspace for all of your google-powered productivity tools, including Drive, Sheets, Docs, and more.
• So if you are using these as a Google customer, you get that advantage.
For example: One of our customers uses Vertex AI to look at customer emails, and understand the associated complaint. And the output of that they classified and put that
into a database. They used Automation Anywhere to go and take action on the complaints. This global CPG brand has 22 people 100% dedicated to responding to emails. In
this case, AI/ML reviews the emails and takes action, and engages the humans for exception handling.
For AWS customers
We were built on the AWS using their infrastructure and platform as a service. This means you will get resiliency, disaster recovery, security, availability and efficiencies
aligned with your AWS investment. Also, you can use Automation Anywhere against your commitment to AWS which offers a more cost-effective implementation.
For Azure
• [insert value prop here per Mihir – including their AI model, and maybe a customer example for Delta)

17
 The Automation Pathfinder Program
A complete map for scale, based on 20 years of automation expertise across thousands of use cases

Start Phase Accelerate Phase Scale Phase

Detailed Journey Maps Best Practices Community Resources

Customized action plans across Hundreds of expert-led resources A one-stop destination for connecting
seven “Missions,” based on your packaged and delivered to enable with your peers and consuming self-
stage in your automation success rapid transformation and growth paced learning content and partner
journey expertise

We know that success and scale are not just about the technology. If you are transforming your operating model, you need guidance to
accelerate this change...

And that is why we launched the Automation Pathfinder Program: to accelerate customer success with automation at scale. We've
taken 20 years of our ecosystem’s wisdom, scaling thousands of automation programs, insights from partners like Accenture, Bain
Consulting & PwC, and packaged it up into those 7 missions. Missions that customers can navigate, based on where they are on the
automation journey.

For example, on Mission 3, we walk our customers through optimizing automation development and delivery, and Mission 7 is
designed to help you scale a citizen development program.

Each mission includes:

* A role-based map for success – highlighting the specific skillsets and persona’s needed to support the mission
* Best practices and expert guidance – regardless of the maturity level of a customers automation practice
* And a peer & partner ecosystem waiting to help to provide guidance and assistance along the journey leveraging our pathfinder
community

18
 Trusted to Succeed with a Broad Ecosystem
Customer Success Enterprise Services

Customer Success Premium Support High Touch Transformation Team Professional Services Partner
Managers Upgrade Program and A+ Accelerators Success
Dedicated customer Designated technical Expert cross-functional Blueprint and team to 3,000 Global SIs,
success team providing resources providing team, dedicated migration scale our customers’ Technical RPA services business process experts,
expert automation enterprise-grade SLA and resources, hand-in-hand Transformation Journey and consulting and consultants
guidance engagement guidance

Global Support
24/7 24/7 X 365 Days/Year | Escalation Management | 8 Support Centers | 8 Languages | Follow the Sun Support

The Automation Pathfinder Program

Pathfinder Destination | Pathfinder Map and Action Plan | Pathfinder Workshop Series

automationanywhere.com/resources/a-plus-customer-success

And of course, we also commit to partnering for your success with a broad ecosystem of support and innovation.

This is why....

• We offer a suite of enterprise services, starting with our transformation team to help you define your next step, on-demand
professional services, and a global ecosystem of 3,000 expert partners and consultants.
• We have 24/7 always on global support for any issues that come up along the way.

19
 Automation Anywhere
Transform your operating model with the Automation Success Platform

100M Bot runs per

5,000+ year

Market Leader Global Customers Your Automation

Co-Pilot

Pathfinder

Discover Automate Scale

Discover Automate Scale
Artificial Intelligence & Machine Learning

Trusted Cloud-Native Architecture

3,000+ Partners 2,000+ Employees
Trusted Cloud-Native Platform

Next Step: Discovery Session

We are here to help you work smarter, and transform your operating model. This has been our mission and vision for 19 years, and we
are a recognized market leader for it.

We help you do this with our Automation Success Platform, which is accelerated by our Pathfinder Program for success.

We know there are many ways to start transforming your company - we’d love to setup a discovery workshop and session to
determine where you can find the largest ROI.

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Go Be Great.

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 IT Teams are Struggling with App Overload
The average enterprise runs 976 applications

Poor employee experience Delayed projects Increasing costs

75% 41%
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Apps per
Of project take too
long to complete
Of app projects
have overruns

-10%
Productivity Loss
employee

Source: Deloitte, Gartner, CIO Survey, 2023, HBR.org, 2022

And 80% of companies are INCREASING their investment in automation and AI to transform their operating models, and solve their
biggest challenges.

• Companies will use automation to manage inflation and cost-pressures, the downstream impact of supply chain issues, and
massive global political shifts.
• To improve the customer and employee by improving process efficiency, empowering employees to work faster, and customers to
get results, faster.
• To simplify an increasingly complex technology stack - managing an average of 364-2000 apps within their company, depending the
source.

All of this will drive a level of business agility that is necessary in a new world. And this agility will be the foundation for stability. You
cannot predict what will come – but you can ensure you are agile and flexible enough to manage change and win in the turns.

These market changes have forced companies to reimagine how they operate...

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Source: Deloitte (https://www.elastic.io/enterprise-application-integration/application-integration-statistics/#footnotes)

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