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QUALITY MANUAL

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0.1 9001Academy Basic document outline

Table of contents
1. ABOUT ORGANIZATION......................................................................................................................... 4

1.1. ORGANIZATIONAL STRUCTURE......................................................................................................................4

2. PURPOSE, SCOPE AND USERS................................................................................................................. 4

2.1. EXCLUSIONS..............................................................................................................................................4

3. TERMS AND DEFINITIONS...................................................................................................................... 4

4. QUALITY MANAGEMENT SYSTEM.......................................................................................................... 4

4.1. GENERAL REQUIREMENTS............................................................................................................................5

4.2. DOCUMENT REQUIREMENTS.........................................................................................................................6
4.2.1. General............................................................................................................................................6
4.2.2. Quality manual...............................................................................................................................6
4.2.3. Control of documents......................................................................................................................6
4.2.4. Control of records...........................................................................................................................6

5. MANAGEMENT RESPONSIBILITY............................................................................................................ 6

5.1. MANAGEMENT COMMITMENT......................................................................................................................6

5.2. CUSTOMER FOCUS.....................................................................................................................................7
5.3. QUALITY POLICY........................................................................................................................................7
5.4. PLANNING................................................................................................................................................7
5.4.1. Quality objectives............................................................................................................................7
5.4.2. Quality management system planning...........................................................................................7
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[organization name]

5.5. RESPONSIBILITY, AUTHORITY AND PLANNING...................................................................................................7

5.5.1. Responsibility and authority...........................................................................................................7
5.5.2. Management representative..........................................................................................................7
5.5.3. Internal communication..................................................................................................................7
5.6. MANAGEMENT REVIEW...............................................................................................................................8

6. RESOURCE MANAGEMENT.................................................................................................................... 8

6.1. PROVISION OF RESOURCES...........................................................................................................................8

6.2. HUMAN RESOURCES...................................................................................................................................8
6.3. INFRASTRUCTURE.......................................................................................................................................8
6.4. WORK ENVIRONMENT................................................................................................................................8

7. PRODUCT REALIZATION......................................................................................................................... 8

7.1. PLANNING OF PRODUCT REALIZATION............................................................................................................8

7.2. CUSTOMER-RELATED PROCESSES...................................................................................................................8
7.3. DESIGN AND DEVELOPMENT.........................................................................................................................9
7.4. PURCHASING.............................................................................................................................................9
7.5. PRODUCTION AND SERVICE PROVISION...........................................................................................................9
7.6. CONTROL OF MONITORING AND MEASUREMENT..............................................................................................9

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT...................................................................................9

8.1. GENERAL..................................................................................................................................................9
8.2. MONITORING AND MEASUREMENT................................................................................................................9
8.2.1. Customer satisfaction...................................................................................................................10
8.2.2. Internal audit................................................................................................................................10
8.2.3. Monitoring and measurement of processes.................................................................................10
8.2.4. Monitoring and measurement of product....................................................................................10
8.3. CONTROL OF NONCONFORMING PRODUCT....................................................................................................10
8.4. ANALYSIS OF DATA...................................................................................................................................10
8.5. IMPROVEMENT........................................................................................................................................10
8.5.1. Continual improvement................................................................................................................10
8.5.2. Corrective action...........................................................................................................................10
8.5.3. Preventive action..........................................................................................................................11

Quality Manual ver. [version] from [date] Page 3 of 5

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 [organization name]

1. About organization
1.1. Organizational structure

CEO

Sales and Production and Warehousing and Finance and Human

Marketing dpt. Service Provision dpt. Transport dpt. Accounting dpt. Resources dpt.

Figure 1: Organizational chart

2. Purpose, scope and users

The quality manual documents management system of [organization name] demonstrates the
capability of [organization name] to continuously provide products and services that address
customer requirements.

2.1. Exclusions

[Organization name] excludes the following clauses of ISO 9001:2008:

Exclusions do not affect the organization’s ability to address customer requirements and appropriate
legal and regulatory requirements.]

3. Terms and Definitions

For the purpose of this Quality Manual, [organization name] references the terms and definitions
listed in the ISO 9000:2005 “Quality management systems. Fundamentals and vocabulary”
document.

The latest revision of these documents applies.

4. Quality Management System

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4.1. General requirements

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