INTERNSHIP REPORT ON STATE BANK OF INDIA

This report is submitted to the English department for the partial fulfillment of my
communication skill and personality development.

• Submitted to Submitted by
• Dr. Kusha Pandit Saqib ahmad mir
• Head of Department Enrollment no:18001100
• English department B.com, 2nd Semester

APG SHIMLA UNIVERSITY (HIMACHAL PRADESH) INDIA.

ACKNOWLEDGEMENT

First of all i'm grateful to Almighty Allah. Who bestowed me with health, abilities and guidance
to complete the project in a successful manner. and with his help i was unable to perform this
task.
To this effect at first I take opportunity to express my gratitude and deep regards to my guide
Mr. Irfan ahmad for his active and consist supervision together with time to time providing with
necessary information connect with the project following active support in completing the
project. I
also take the opportunity to express my heartfelt gratitude to miss. Kusha pandit, HOD of
English department, APG Shimla University Himachal Pradesh for extending his cordial support,
providing valuable information and guidance, which help me to a lot in completing the task at
various stages.
Moreover, I would also like to express heartfelt gratitude to the chief manager of State Bank of
India,j&k kupwara branch for their kind cooperation and necessary encourage which also help
me a lot in completing the project. Finally, I would also like to heartfelt gratitude to my friends
and family member for their constant support and encouragement without which the
assignment would not have been completed besides the constant blessing of almighty.

CONTENT

CHAPTER 1

● Introduction of student………………………………………………4
● Introduction of organization……………………………………..4-5
CHAPTER 2

● Department ……………………………………………………………..5-6
 ● Internship duration…………………………………………………...6-7
CHAPTER 3

● Research, vision. Mission ,values ,and

Objectives of company ………………………………………….7-9
CHAPTER 4

● Merger , Advantages of merger and

Disadvantages of merger of the company……………..9-11
CHAPTER 5

● Branch of the company…………………………………………..11-12

CHAPTER 6

● SWOT(strength , weakness, opportunities and

Threat) of the company………………………………………13-15
CHAPTER 7

● Suggestion ,conclusion and reference ………………….15-16

CHAPTER 1

INTRODUCTION

• BRIEF PROFILE OF STUDENT

I, Saqib ahmad mir Under took the project of ‘’ Internship report of state bank of India ‘’.
I am native of J&K. I did my schooling from Govt. Boys higher secondary school kralpora
and currently I am studying at APG Shimla university, b.com (hons) 2nd semester.
 Previously I did my 10th class with 68% and 12th class with 65% from state of j&k
respectively. Coming to my family we are five members’ my father name is Mushtaq
ahmad mir he is a businessman , my mother name is Rafiqa baigum she is a housewife
and I have two brothers. My strength is I am honest and punctual, I can adopt any
environment and circumstance and for that reason I can work very easily. I am also quite
good in team work. My hobbies is playing cricket and listening music. My aim is
becoming good teacher and that is all about me.
• BRIEF PROFILE OF ORGANISATION
State bank of India (SBI) is the multinational banking and financial services company
based mainly in India. It is a government owned corporation with his headquarters in
Mumbai, Maharashtra. The state bank of India’s root lies in the first decade of 19th
century. When the bank of Calcutta later renamed the bank of Bengal, was established
on 2nd June 1806. The bank of Bengal was one of the three Presidency banks, the other
two being the bank of Bombay (incorporate on 15th April 1840) and bank of madras
(incorporate on 1st July 1843). All three Presidency bank were incorporated as joint stock
companies and were to result of the royal charters. These three banks received the
exclusive right to issue paper currency till 1861 when with the paper currency Act: the
right was taken over by the government of India. The Presidency banks amalgamated on
27th January 1921, and the re-organized banking entity took as its name imperial bank of
India. The imperial bank of India renamed a joint stock company but without
government participating. Pursuant to the provision of the state bank of India Act of
1955, Reserve bank of India, which is India's central bank, acquired a controlling interest
in the Imperial bank of India on 30th April 1955, the Imperial bank of India become the
state bank of India. The government of the India recently acquired the Reserve bank of
India’s stake in SBI so as to remove any conflict of interest because the RBI is the
country’s banking regulation authority.
In 1959 the government passed the state bank of India (subsidiary bank) Act, which
made eight state banks associates of state bank of India. A process of consolidation
began on 13th September 2008, when the state bank of Saurashtra merged with state
bank of India.
State bank of India has acquired local banks in reuse. The first was bank of Bihar (est.
1911), which state bank of India acquired in 1969, together with its 28 branches. The
next year SBI acquired National bank of India of Lahore (est. 1942), which had 24 branch.
Five years later, in 1975, SBI acquired Krishna ram Baldor bank, which had been
established in 1916 in Gwalior state, under the patronage of maharaja Macho Rao
Scandia. The bank had been the Dukan Pichadi, a small moneylender, ownedby the
maharaja. The new banks first manager was Jall N. Broacha, a Paris. In 1985 acquired the
 bank Cochin Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the
state bank of Travancore, already had an extensive network in Kerala.

CHAPTER 2

DEPARTMENT
Basically, there are three departments in state bank of India

1. CUSTOMER SERVICES DEPARTMENT.(CSD)

2. TELLER DEPARTMENT.
3. LOAN DEPARTMENT.
1. Customer Service Department (CSD)

Customer Service Department is a department which deals with customers and their complaints
and orders. CSD is the department where most of the queries of the customers are answer face to face
interaction as well as telephonic interaction some of the activities performed by CSD had been
pointed:

1. Recording printing and issuing cheque on demand.

2. Providing information required by the customers.
3. Opening and closing of accounts of customer.
4. Providing bank statement receiving customers calls and so on.

2. Teller department.

A bank teller is an employment of a bank who deals directly with most customers. A
teller system which includes cash withdrawal, receipts validate/prints, proof worker sorters, and
paperwork used for completing bank transaction. This transaction includes:

● Check cashing ,deposit, transfer

 ● Saving deposit and withdrawals
● Payments collection

3. Loan department.
Loan department works with the small and large business to finance equipment, offices, and real estate
and inventory loans. The duties of loan departments are:

● Receive loan application from the customer.

● Process and evaluate loan application.
● Approve / reject loan
● Plan monthly repayments for loan and imitate the customer.
● Receive monthly repayment and consolidate loan.
● Identify potential loan customer and services them.

DURATION OF INTERNSHIPS

● 2 Weeks – customer service department.

● 1 week – teller department.
● 1 week – loan departments.
This report is based on work done in customer services, teller, and loan department
various work are performed by the internee in various department during the
period of internship for uplifting the skill.

CHAPTER 3

RESEARCH

Duration of internship is off of 2 weeks on customer Service department. When I got internship on
finance in SBI Bank (State Bank of India). The first day of our internship they taught us how to open bank
account and what are the documents required for an opening of bank accounts and also they make us
understand about the different types of accounts and some information about the bank. On Customer
Service Department, I learn about the bank account opening and different types of account Issue of
cherub about RTGS IPS and different types of cashless transaction they also make us understand about
the difference functions of commercial bank.

Some of the functions of commercial banks are:

1. Accepting deposits.
2. Giving loans.
3. Overdraft.
4. Discounting of bills of exchange.
5. Investment of funds.
6. Agency functions.

Visions of SBI Bank

To provide innovative banking service to everyone, everything and everywhere for the economic
development of the nation. SBI gives customer satisfaction.

Missions of SBI Bank

To provide easy and innovative banking products and services for our customers by implementing one
stop service concept from our wide network using our modern technology qualified human resource in
competitive environment.

Look for the benefit of the local communities supporting entrepreneurship social responsibility and
economic prosperity of the nation.

Values of SBI bank

● SBI is honest, transparent and ethical bank.

● SBI respect the customer and follow associates.
● SBI having knowledge driven.
 ● SBI never take easy way out.

Objectives of SBI Bank

SBI Bank health in the overall development of the country by mobilizing the surplus unit in the
development sector some activities performed by the SBI Bank have been listed below:

1. Focus on providing innovative Financial Services.

2. Increase in capital base of the bank by meeting the minimum Capital requirement.
3. Business growth and increase in market share.
4. Enhance operational efficiency.
5. Focus on empowerment of deprived class.

Major banking products and services of SBI Bank

1. Deposit facilities.
2. Loan facilities.
3. ATMs facilities.
4. Mobile banking.
5. Internet banking.
6. Electronic cheque clearing.
7. Interbank payment system.
8. RTGS (real time gross settlement).

CHAPTER 4

STATE BANK OF INDIA MERGER

 As you know, after good talk for months, the union cabinet approved the merger of the state bank of
India with the associate on 15th June, 2016. Beside it, the newly formed Bhartiya Mahila Bank is also to
be acquired by SBI bas seven associates namely:

1. State bank of Hyderabad

2. State bank of Patiala
3. State bank of Mysore
4. State bank of Travancore
5. State bank of Bikaner and Jaipur
6. State bank of Saurashtra
7. State bank of Indore
In 2008, SBI had witnessed its first merger with state bank of India of Saurashtra and later in 2010; state
bank of indoor was also merged. Now after the approval of union cabinet, rest of subsidiaries also merge
with SBI.

Main reason behind for merger:

The merge has been required on account of change in banking environment due to emergency
of ne area for compliance like Basel III, it risk management, which require heavy investment on
technology.

Further, it is quite difficult for smaller institution to sustain the pace of competition with other
institution, so the merger will decrease unhealthy competition among the public sector banks.

ADVANTAGES BECAUSE OF MERGER

ADVANTAGES:
● Because of merger, banking powerhouse SBI will enter the list of top 50 banks in the
world.
● Any introduce in new technology by SBI will be uniformly available to the customer
including customer of associates and subsidiaries.
 ● After merger, there will be more than 40 corer customer who will be able to access
24,000 branches and 60,000 ATMs.
● After merger, SBI can stand against the strong competition getting by private sector
banks and can accumulate more resources to channelize trained manpower across its
branches.
● There will be common account for pooling resources and appropriate deployment of
resource.
● It would help SBI to reach largest asset base more than 35 lakh crore (Rs.35 trillion)
across the nation.
● SBI shares along with its subsidiaries will post tremendous earning in stock exchange
thus it will benefits include getting economics of scale and reduction in the cost of doing
business.
● More ever it will result in the network increase of SBI and its reach would multiply.

DISADVANTAGES:

● The associated bank has totally different culture as they have regional flavor and
regional focus as compared to nationalistic SBI culture.
● Various internal conflict and disputes may arise with regards to promotion, pension and
other important issue like staff integration and rationalization of branches for the top
management.
● Further, employees are felling unsecured because of technical glitches which can be
roadblock in their operation.
● It would lead negative impact on pension liability provision and harmonization of
accounting policies for NPA recognition.

AT THE END, STATUS OF SBI MERGER:

After the merger, SBI will now in top50 banks in world having 24000 branches and more the 40
core customer base. It employee strength will be more than three lakh.

CHAPTER 5

BRANCHES OF SBI IN INDIA

State bank of India has branches in 40 states:

1. Andaman and Nicobar

2. Andaman and Nicobar Island
3. Andhra Pradesh
4. Arunachal Pradesh
5. Assam
6. Bihar
7. Chandigarh
8. Chhattisgarh
9. Dadra and Nagar Haveli
10. Daman and Diu
11. Delhi
12. Goa
13. Gujarat
14. Gumla
15. Haryana
16. Himachal Pradesh
17. Jammu and Kashmir
18. Jharkhand
19. Karnataka
20. Kerala
 21. Lakshadweep
22. Madhya Pradesh
23. Maharashtra
24. Manipur
25. Meghalaya
26. Mizoram
27. Nagaland
28. New Delhi
29. Odisha
30. Orissa
31. Pondicherry
32. Punjab
33. Rajasthan
34. Sikkim
35. Tamil Nadu
36. Telangana
37. Tripura
38. Uttar Pradesh
39. Uttarakhand
40. West Bengal

CHAPTER 6
SWOT ANALYSIS OF SBI
SBI has its roots since 1806 which was later transformed under various names; finally SBI was
established after the act in parliament on may 1955. In the year 1959 SBI took over 8
 state owned banks and since then it started to grow up carrying its heritage of servicing
people at various economic levels.

STRENGTH OF SBI
SBI is the largest bank in India in terms of market share, revenue and assets. As per recent data
the bank has more than 13,000 outlets and 25,000 ATM centers.
The banks have its presence in 32 countries engaging currency trade all over the world.
The bank has merged with state bank of Saurashtra, state bank of Indore and the bank is
planning to go further acquisition in the current FY2012.
SBI has the first mover advantage in commercial banking services.
SBI has recently changed its vision and mission statement showing a sign of inclination towards
new age banking services.
WEAKNESSES OF SBI
Lack of proper technology driven services when compared to private banks.
Employee’s shows reluctance to solve issue quickly due to higher job security and customer
waiting period is long compared to private banks.
The banks spend a huge amount on its rented buildings .SBI has the largest number of
employees in banking sector, hence the bank spend a considerable amount of its income
in employees salary compensation.
In spite of modernization, the banks still carries the perception of traditional bank to new age
customers.
SBI fails to attract salary account of corporate and many government sector employees salary
accounts are also shifted to private bank of ease of operation unlike before.

OPPORTUNITIES OF SBI
SBI merger with five more banks namely state bank of Hyderabad, state bank of Patiala, state
bank of Bikaner and Jaipur, state bank of Travancore and state bank of Mysore are in
approval stage.
Merger will result in expansion of market share to defend its number one position.
SBI is planning to expand and invest in international operation due to good inflow of money
from Asian market.
Since the bank is yet to modernize few of its banking operation, there is a better scope of using
advanced technologies and software to improve customer relation.
Young and talented pool of graduates And B school are in rise to open new inflow of money
from Asian market.
Young and talented pool of graduates and B school ore rise to open new horizon to so called
“old government bank”.

THREATS OF SBI
Net profit in the year has decline from 9166.05 in the year FY 2010 to 7,370.35 in the year
FY2011. This shows the reduction in market share to bits close competitor ICICI other
private banks like HDFC, AXIS bank etc.
FDIs allowed in banking sector is increased 49%, this is a major threat to SBI as people tend to
switch to foreign banks for better facilities and technologies in banking services other
government bank like PAN,ANDHRA, ALLAHABAD and INDIA bank are showing.
Customer prefer to switch to private bank and financial services provides for loans and
mortgages, as SBI involves stringent verification procedures and take long term for
processing.

CHAPTER 7
SUGGESTION
● Try to follow the footsteps of private bank.

● Open few more customers for cash deposit.

 ● ATM service is quite poor, need to improve it.

● Increase your branches.

● Services should be made faster.

● Make online banking little simplified.

● ATM services provide in every rural area.

● SBI employees don’t’ treat customer well.

● Should not ask for unnecessary documents for opening an account.

CONCLUSION

SBI Bank provides the security and convenience for managing your money and sometimes it
allows you to make motet by earning interest. Convenience and fees are two of the
most important things to consider when choosing. Writing and depositing checks are
perhaps the fundamental ways to move money in and out of a checking account, but
advancement in technology have added ATM and debit card transaction, ACH
transfer, online bill pay and mobile transfers to the mix. All banks have rule and
regulation about how long it takes to access your deposit, how many debit card
transaction you’re allowed in a day, and how much cash you can withdraw from
ATM. Access to the balance in your checking account can also be limited by business
such as gas station and hotels that place holds on your funds when you pay with
debit card. Debit card provide easy access to the cash in your account, but can
 causes you to track up fees if you overdraw your account or visit out of network
ATMs. Regularly balancing your checkbook or developing another method to stay on
top of your account balance is essential to successfully managing your checking
account and avoiding fees, declined transaction and bounced payments. If you have
more money than you need to manage your day to day expenses, banks offer a
variety of options for saving, CDs, high interest online saving accounts and basic
saving accounts. To protect your money from electronic theft, identity theft and
other forms of fraud, it is important to implement basic precaution such as
shredding account statement, having complex password, safeguarding your PIN and
only conducting online and mobile banking through secure internet connection.

REFERENCE

https://www.sbi.co.in , https://www.marketing91.com