CHAPTER ONE

INTRODUCTION

1
1. Introduction
Bank is a vital source of the development process of a country as it helps to enhance the pace of
prosperity by assuring the continuous supply of financial resources to people involved in various
economic activities. The remarkable growth that the world economy has experienced is availed by
these financial institutions. People along with the government are totally dependent on banks as
the financial mediator. They cannot even live a single day without this. The role of banking is
comparable to what an artery system does in the human body.
Bank takes deposits from surplus units and gives those deposits as a form of loans to deficit units
such as individuals, businesses etc. and provides security to one’s deposits as financial assets are
only a few to mention. For that reason, it is regarded as one of the monumental tools which helps
to sustain financial condition of a country.
After the independence, Bangladesh Bank (BB) was established as the Central Bank (under
President Order number 127, In October 1972) and six commercial banks in public sector viz-
Agrani Bank, Janata Bank, Pubali Bank, Rupali Bank., Sonali Bank and Uttara Bank were
established under the Bangladesh Bank’s (Nationalization Order 1972) taking bank branches of
Pakistan functioning in former East Pakistan to revive and rehabilitate financial market.
In order to complete undergraduate, it is mandatory to work as an intern in a selected organization,
and in order to do that I had the opportunity to work as an intern in Export Import Bank of
Bangladesh Limited (EXIM Bank), Sylhet Branch. Doing major in finance, it was a necessity to
work as an intern in an organization to see how the theories are applied practically and banking
sector was an ideal choice for doing internship. Working as an intern, over a three months’ time
period was a unique experience. The time was not enough to understand the overall banking
processes and services provided by the bank. Nevertheless a generalized idea could be made about
operations related to banking.
1.1 Origin of the Study
After completion of all the required courses of BBA program under Metropolitan University, it is
a mandatory part to get engaged in a practical and professional environment. So I had the privilege
to work at the Export Import Bank of Bangladesh Limited (EXIM Bank), Sylhet Branch, for three
months to finish the BBA program. This branch operates the entire banking activities including
General Banking, Foreign Exchange and Investment Department. As a result, one can easily
enhance knowledge of both theoretical and practical banking operations from the activities of this
branch. This report is the final output of my internship experience which I gathered for three
months.
1.2 Scope of the Study
The main concentration of this study is to analyze “General Banking” activities of Export Import
Bank of Bangladesh Limited (EXIM Bank). The overall banking system of EXIM Bank are cover
up this report and also comprises the relationship with customers with the bank as well as the
principles surrounded by the bank as a general banking system.

2
1.3 Objective of the Study
Obeying with the necessity of the EXIM Bank is the fundamental objective of this report.
But this is not the actual aims of this study. It is much wider. The objectives are categorized in the
following:
 Applying academic knowledge in the practical field,
 Observing the working environment in commercial banks,
 Exploring present banker-customer affiliation,
 Realizing the general function of the bank,
 Establishing a bridge between the theories and hands-on processes of day-to-day banking
operations,
 Gaining practical knowledge by working in different desks of Sylhet branch of EXIM Bank,
having possible exposures that will be helpful for my future career.
1.4 Methodology of the Study
Both primary and secondary sources of data were used in order to complete the report.

 Primary sources include:

 Face to Face Conversation with current bank employees and support staffs
 Conversation with customers of the bank
 Observing while doing work through job rotation.
 Doing surveys
 Secondary Sources Include:
 Annual report of Export Import Bank of Bangladesh Limited (EXIM Bank)
 Website of EXIM Bank
 Manuals provided by EXIM Bank for training of its employees.
 Website and reports published by the Bangladesh Bank
 Related articles and journals published which are available in the internet.
1.5 Limitations of the Study
While completing this study, I have faced some constraints. The followings are some of the
shortcoming, I came across:
 Three months is not enough to understand and learn about all banking activities
 The Bank maintains strict confidentiality of data.
 Some customers are not compatible with questions asked to them, therefore gave vague
information.
 Application of various software, used in banks, e.g. SWIFT, were not practically shown.
Therefore their application and usage remains unclear.

3
 CHAPTER TWO
INDUSTRY OVERVIEW

4
2. Industry Overview
Bangladesh Bank, as the Central Bank (CB) was established with the sole purpose of regulating
both the monetary and financial system of the country. Some of the few functions of Bangladesh
bank are as follows:
 Creation and execution of monetary and credit policies.
 Monitoring and governing of banks and non-bank financial institutions, promotion and
development of domestic financial markets.
 Management of the country's international reserves.
 Issuing notes.
 Regulation and supervision of the payment system.
 Prevention of money laundering.
 Collection and furnishing of credit information.
 Implementation of the Foreign exchange regulation Act.
 Managing a Deposit Insurance Scheme.
 Lender of the last resort
 Advising government on various financial issues.
 Holds and manages foreign currency reserves of the country.
Within a decade after establishment of Bangladesh Bank and nationalization of six commercial
banks of the public sector, in spite of large expansion of sizes of public sector banks with increased
number of branches and manpower spread all over Bangladesh, banks with improved efficiency
and quality services were felt to be inadequate. So since early 1980s steps have been undertaken
to promote establishment of banks in the private sector to improve the efficiency and
competitiveness in banking industry and to meet the growing demand and needs of expanding
trades, businesses and industries in particular and exploding population in general. Initially
response was poor due to lack of knowledge and entrepreneurs but gradually investment in banks
in the private sector gained momentum and, by enlarge investment in the private banks has become
the most popular attractive, lucrative and competitive business among all other businesses in
Bangladesh. At present, as per one statistics of Bangladesh Bank there are fifty eight scheduled
banks operating in Bangladesh
The term Banking, according to section 5.b of the Banking Regulation Act 1949, means “the
accepting, for the purpose of lending or investment, of deposits of money from the public,
repayable on demand or otherwise, and withdraw able by cheque, draft, order or otherwise.”
The person who is carrying out the process of banking is called banker. According to Section 3b
of Negotiable Instrument Act 1881, ‘A banker is a person transacting the business of accepting,
for the purpose of lending or investment, of deposit of money from the public, repayable on
demand or otherwise and withdraw able by Cheque, Draft, Order or otherwise”
The Banking sector of the country are of two types:
1. Schedule Bank: These are operated under the Bank Company Act 1991.

5
 2. Non-Schedule Bank: These banks are for special purposes and are created for fulfilling
those objectives. Examples of these banks are Ansar-VDP Unnayan Bank (working to
alleviate poverty), Karmasangsthan Bank (helping unemployed youths).
There are 58 scheduled banks in Bangladesh. Among them, 32 banks are private commercial bank,
8 banks are operated by Islami Shariah, 9 banks are foreign bank and 3 banks are specialized bank.
Apart from banking institutions there are also Non-Banking Financial Institutions in the country.
Non-Banking Financial institutions are regulated under Financial Institution Act, 1993. So far
there are 34 FI’s in the country.
Scheduled Banks may be categorized into different classes, these are:
1. State Owned Commercial Banks (SOCB’s): As the name implies, these banks are owned
by the Government.
2. Private Commercial Banks (PCB’s): There are two types of PCB’s
 Conventional PCB’s
 Islami Shariah base PCB’s
3. Foreign Commercial Banks (FCB’s)
4. Specialized Banks (SDB’s)
2.1 List of Banks in Bangladesh:
A. STATE OWNED BANKS:
1. Agrani Bank Limited.
2. Janata Bank Limited.
3. Rupali Bank Limited.
4. Sonali Bank Limited.
5. Bank of Small Industries and Commerce Bangladesh Ltd.
6. Bangladesh Development Bank Limited.

B. SPECIALSED BANKS:
1. Bangladesh Krishi Bank.
2. Probashi Kallyan Bank
3. Rajshahi Krishi Unnayan Bank.

C. PRIVATE BANKS:
a) Foreign Banks:
1. Bank Al-Falah Limited
2. Citi Bank, N.A.
3. Commercial Bank of Ceylon Limited
4. Habib Bank Limited
5. National Bank of Pakistan
6. Standard Chartered Bank
7. State Bank of India
8. The Hong Kong & Shanghai Banking Corporation Limited
9. Woori Bank

6
 b) Private Banks (Incorporated in Bangladesh excluding Islamic Banks):
1. AB Bank Limited
2. Bangladesh Commerce Bank Limited
3. Bank Asia Limited
4. BRAC Bank Limited
5. Dhaka Bank Limited
6. Dutch Bangla Bank Limited
7. Eastern Bank Limited
8. International Finance Investment and Commerce Bank Limited (IFIC Bank)
9. Jamuna Bank Limited
10. Meghna Bank Limited
11. Mercantile Bank Limited
12. Midland Bank Limited
13. Modhumoti Bank Limited
14. Mutual Trust Bank Limited
15. National Bank Limited
16. NCC Bank Limited
17. NRB Bank Limited
18. NRB Commercial Bank Limited
19. NRB Global Bank Limited
20. One Bank Limited
21. Premier Bank Limited
22. Prime Bank Limited
23. Pubali Bank Limited
24. Shimanto Bank Limited
25. South Bangla Agriculture and Commerce Bank Limited (SBAC Bank)
26. Southeast Bank Limited
27. Standard Bank Limited
28. The City Bank Limited
29. The Farmers Bank Limited
30. Trust Bank Limited
31. United Commercial Bank Limited (UCB)
32. Uttara Bank Limited
c) Islamic Banks:
1. Al-Arafah Islami Bank Limited
2. Export Import Bank of Bangladesh Limited (EXIM Bank)
3. First Security Islami Bank Limited
4. ICB Islamic Bank Limited
5. Islami Bank Bangladesh Limited
6. Shahjalal Islami Bank Limited
7. Social Islami Bank Limited
8. Union Bank Limited
(Bangladesh Bank, n.d.)

7
 CHAPTER THREE
AN OVERVIEW OF
EXPORT IMPORT BANK OF
BANGLADESH LIMITED

8
3.1 Background of Export Import Bank of Bangladesh Limited
Export Import Bank of Bangladesh Limited (EXIM Bank) is one of the leading Shariah based
Islami bank that is pious in providing optimum quality of the help of the development of Gross
Domestic Product (GDP) of Bangladesh. It is the third-generation isolated profitable bank in the
country with excellent, effective performance. It provides a full range of commercial banking
services.
As the scheduled commercial bank, this bank started its operation on 3rd August 1999 based on
the principles and guidelines established by Bangladesh Bank which is the central bank of
Bangladesh under the leadership of Late Mr. Shahjahan Kabir, Founder Chairman who had a long
dream of modernizing commercial bank which would avail to the socio-economic improvement
of our country. Highly qualified and successful entrepreneurs involved with the founder chairman
to materialize his dream. Among them, Mr. Nazrul Islam Mazumder who is an illuminated
business tycon in the Garments business in Bangladesh became the Honorable Chairman after the
demise of the honorable founder chairman.
The Bank starts functioning from 3rd August, 1999 with its name as Bengal Export Import Bank
Limited. On 16th November 1999, it was renamed as Export Import Bank of Bangladesh Limited
with Mr. Alamgir Kabir as the Founder Advisor and Mr. Mohammad Lakiotullah as the Founder
Managing Director respectively. Both of them have long experience in the financial sector of our
country. By their pragmatic decision and management directives in the operational activities, this
bank has earned a secured and distinctive position in the banking industry in terms of performance,
growth, and excellent management. Under the leadership of Mr. Lakiotullah, the Bank has
migrated all of its conventional banking operation into Shariah Based Islami Banking in the year
July 2004.
3.2 Mission
The Bank’s mission comprises:
 Drawing out the full benefit of Islamic banking system for its customers.
 Supplying quality financial services especially in Foreign Trade.
 Sustaining and reforming a technology-based professional banking environment.
 Continuity of corporate and business ethics and transparency at all levels.
 Sound capital Base.
 Ensuring sustainable growth for the honorable stakeholders.
 Fulfillment of corporate social commitments, and
 above all, to add to the national economy.
3.3 Vision
Export Import Bank of Bangladesh Limited (EXIM Bank) is working with the motto of “Together
Towards Tomorrow”. It trusts in togetherness with its customers, in its march on the road to growth
and forward movement with service. To capture the desired goal, there will be constant pursuit of
excellence in compliance with the Islamic Shariah. They conceive the advantages of Islamic
economy can best be extended to the people with a technology-driven modern banking system that

9
upholds the Islamic values, and EXIM Bank envisages making itself a perfect instance of that kind.
The Bank’s strategic plans and networking will strengthen its competitive edge over others in
rapidly changing competitive environment. Its personalized quality services to the customers with
trend of constant improvement will be the cornerstone to achieve their operational success.
3.4 Corporate Culture
Organizational culture is regarded as a fundamental component of business corporations as it has
the ability to tie organizational members together. The culture and values of EXIM Bank has been
shown as a source of competitive advantage for it and is playing as a key component to establish
the relationship between the bank and its employees and , in turn , between its employees and its
customers. EXIM Bank’s culture and values also encourage customers and employees to join and
stay with it.
EXIM Bank has also been able to increase organizational performance via uplifting the
performance of individual contributors and also recognizes existing talents to fill up the higher
vacancies within the organization or place them in the right position, wherein the best use of their
abilities can be ensured. Its culture raises sharing of common goal which ensures harmonious
relationship in the working environment.
3.5 Five-Year Financial Performance At A Glance
Amount in crore Taka
SN Particulars 2013 2014 2015 2016 2017
1 Authorized Capital 2000.00 2000.00 2000.00 2000.00 2000.00
2 Paid-up Capital 1156.63 1283.86 1412.25 1412.25 1412.25
3 Reserve Fund 523.69 611.83 686.99 784.64 888.55
4 Total Deposits 16539.15 20000.90 22477.09 24822.36 28364.39
5 Total Investment (General) 14500.20 17916.55 19753.65 22337.69 25503.31
6 Investment (Share & 1144.35 1557.15 1758.16 1647.35 2160.53
Securities excluding Subs.)
7 Foreign Exchange Business 26865.26 28498.46 30226.64 30546.57 33970.12
a) Import Business 13540.98 14679.55 15270.33 15393.05 17904.03
b) Export Business 13035.33 13441.24 14579.64 14750.87 15558.22
c) Remittance 288.94 376.67 376.67 402.65 507.87
8 Operating Profit 492.79 600.38 634.86 590.33 585.65
9 Investment as a % of total 87.67% 89.58% 87.88% 90.00% 89.91%
Deposit
10 No. of Foreign 386 398 383 390 393
Correspondent
13 Return on Equity (ROE) 10.18% 11.34% 8.68% 11.78% 12.19%
14 Return on Assets (ROA) 1.04% 1.15% 0.84% 1.09% 1.06%
15 No. of Shareholders 154398 140061 116206 96036 80675
Figure 3.5: Five-Year Financial Plan, Source: EXIM Bank Annual Report 2017, Page: 15

10
3.6 Corporate Performance At A Glance
Information provided as per Annual Report 2017
Name of the Bank : Export Import Bank of Bangladesh Limited
Short Name : EXIM Bank
Status : Private Limited Company
Date of Incorporation : 2nd June, 1999
Inauguration of the first Branch : 3rd August, 1999
Authorized Capital : Tk. 20000.00 Million
Paid-up Capital : Tk. 14122.50 Million
Investment (General) : Tk. 255033.10 Million
Deposits : 12.50%
Founder : Late Mr. Shahjahan Kabir
Chairman : Md. Nazrul Islam Mazumdar
Managing Director : Dr. Mohammed Haider Ali Miah
Chief Financial Officer : Md. Humayun Kabir
Head of Internal Audit : Shah Md. Abdul Bari
Company Secretary : Md. Golam Mahbub
Credit Rating : “AA-” (High Safety)
“ST-2” (High Grade)
Head Office : “SYMPHONY”
Plot No. SE (F) – 9, Road No. 142
Gulshan Avenue, Dhaka-1212, Bangladesh
PABX: 880-2-988 9363
Fax: 880-2-988 9358
Website: www.eximbankbd.com
SWIFT:EXBKBDDH
Number of Employees : 2794
Number of Branches : 118

11
3.7 Hierarchy of Export Import Bank of Bangladesh (EXIM Bank)

Management
Chairman
Hierarchy
Board of Director

Managing Director & CEO

Deputy Managing Director

Senior Executive Vice President

Executive Vice President

Senior Vice President

Vice President

Senior Assistant Vice President

Assistant Vice President

First Assistant Vice President

Senior Principal Officer

Principal Officer

Executive Officer

Senior Officer

Officer

Trainee Officer

Organizational Trainee Assistant Officer

Structure

12
3.8 Organogram of Export Import Bank of Bangladesh Limited (EXIM Bank), Sylhet
Branch

First Assistant Vice President & Relationship Manager

Mr. Junel Hussain Chowdhury

First Assistant Vice President & Operation Manager

Mr. Mohammad Lutfor Rahman

Senior Principal Officer

Mr. Md. Ali Hussain

Principal Officer
Ms. Razia Sultana, Mr. Md. Emrul Koyes, Mr. Md. Shahab Uddin

Executive Officer
Mr. Parvez Ahmad Choudhury, Mr. Taiyeb Chowdhury

Senior Officer (Cash)

Mr. Naseemul Haque

Officer (IT) Officer (Cash) Officer

Mr. Shan Nafiz Ahmed Ms. Rawshan Aktarr Ms. Nusrath Jahan
Mr. Md. Jahurul Islam Mr. Md. Shah Alam Kibria
Mr. Md. Mirza Sharia Kamal

Trainee Officer (Cash)

Mr. Md. Tarek Sarkar

Trainee Assistant Officer (Cash) Trainee Assistant Officer

Ms. Zannatul Ferdows Mr. Mohammad Motiur Rahman
Mr. Abde Mohamad Mithu Mr. Md. Hasan-Al-Faisal
Mr. Jahir Iqbal Shawon

13
 CHAPTER FOUR
GENERAL BANKING
ACTIVITIES OF EXPORT
IMPORT BANK OF
BANGLADESH LIMITED

14
4. General Banking
All business concerns make a profit through selling either a product or service. A bank does not
produce any tangible product to sell nevertheless does offer a variety of financial services to
customers.
General Banking Department is considered as the direct customer service center. It is the starting
point of all the banking procedure. This department portrays one of the most important roles in the
commercial banks. And this department aids in taking deposits and concurrently provides some
ancillaries services and daily services to the customers as well. Every day it receives deposits from
the clients and meets their demand for cash by honoring cheques. It opens new accounts, demit
funds, issue bank drafts, and pay orders, etc.
I have started my internship program in Export Import Bank of Bangladesh Limited (EXIM Bank),
Sylhet Branch and the relationship manager of Sylhet branch told me that at first body of work in
the general banking so that I can acquire initial information. It includes various natural action in
the Sylhet Branch of Export Import Bank of Bangladesh Limited. Unfortunately, it was difficult
for me to exercise all these in such a short time of my internship.
Still, there are some proceedings and dealings I have done by myself.
4.1 Department of Export Import Bank of Bangladesh Limited (EXIM Bank), Sylhet Branch
Sylhet Branch of Export Import Bank of Bangladesh Limited (EXIM Bank) has following
departments:
EXIM Bank, Sylhet Branch

General Banking Investment Department Foreign Remittance /

Trade Department

a. Accounts a. General Investment a. Export

Opening/Closing b. Women b. Import
b. Cheque Book Issue Entrepreneur and
/Demand Draft/Pay SME
Order
c. Cash Deposits/
Collection/ Receipts/
Utility Bills
d. Bill and Clearing
Department
e. E-corner
f. Remittance

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4.2 Procedures of Opening Bank Account
It is said that there is no manager customer relationship if there is no account of a person in that
bank. By opening an account banker and customer create a contractual relationship. However,
selection of customer for opening an account is very crucial for a Bank.
Before the opening of an account, the following formalities must be completed by the client:

Applicant fills up the Applicant is required For individual

relevant application to fill up the specimen introduction is needed
form in the prescribed signature card if by an account holder.
manner. needed.

The authorized
After depositing the Issuance of deposit officers scrutinize the
cash one cheque book slip and the deposit introduction and
is issued. must be made in cash. examine the
documents submitted.

ACCOUNT IS
OPENED.

Figure 4.2: Account Opening Procedure

 Step 1: Bank provides account introductory form to the prospective client or applicant.
 Step 2: Applicant fills up the form.
 Step 3: Application acquiesces the form duly signed by an introducer and along with two
passport size photos attested from the introducer.
 Step 4: The authorized officer analyzes the form.
 Step 5: If no mistakes are found, the officer will proceed with the account opening.
 Step 6: He/She will issue a deposit slip where a deposit must be made.
 Step 7: Later on he/she will issue the checkbook with the Signature card to verify the customer.
 Step 8: Bank preserves the sample.
 Step 9: Account is opened.

16
4.2.1 Additional Documents that required for Opening Bank Account
The rules and regulations to open a new account may differ from person to person, depending the
type of account customer wishes to obtain. First of all, differences of customers such as individual,
joint, proprietorship, partnership, private limited company, public limited company, associations,
club, societies, trusts, etc. can open their various types of accounts according to their requirements
which are as follows:

 Individual and Joint Account

 A Copy of passport/ national ID card/ driving license/ office ID/ word commissioner
certificate, any ID acceptable to the bank.
 Attested photocopy of passport with visa for foreign Currency Account.
 Joint account declaration form for the Joint account.
 TIN Certificate.
 Proprietorship Account
 Declaration form of sole proprietorship from the bank must be filled up,
 TIN Certificate,
 Submission a copy of trade license.
 Partnership Account
 A Copy of registered partnership deed,
 Submission of a copy of partnership deed,
 Association letter duly signed by all partners,
 Copy of trade license,
 Photocopy of company TIN,
 List of partners with full address and phone number
 Limited Company
 Registration Certificate from the Registrar of Joint Stock of Companies
 Certificate of Incorporation
 Certificate of Commencement of Business
 Memorandum of Association
 Articles of Association
 TIN Certificate
 List of the Directors
 NGO’s, Clubs and Societies
 A form is given to fill up
 Issued cheque is returned
That specific account is debited and remaining amount is paid back to the customer.

17
4.3 Products and Services
Export Import Bank of Bangladesh Limited (EXIM Bank) offers and provided different types of
financial products and services to customers. These are listed below:

Retail Banking
 Mudaraba Monthly Savings Deposit Scheme
 Mudaraba Su-Grihini Monthly Savings Scheme
 Mudaraba Femina Monthly Savings Scheme
 Mudaraba Senior Monthly Savings Scheme
 Mudaraba Monthly Income Deposit Scheme
 Mudaraba Su-Grihini Monthly Benefit Scheme
 Mudaraba Femina Monthly Benefit Scheme
 Mudaraba Senior Monthly Savings Scheme
 Mudaraba Multiplus Saving Scheme
Deposit Schemes  Mudaraba Super Saving Scheme
 Mudaraba Hajj Deposit Scheme
 Mudaraba Denmohor / Marriage Deposit Scheme
 Mudaraba EXIM Student Saver
 Mudaraba Millionaire Deposit Scheme
 Mudaraba Kotipoti Saving Scheme
 EXIM RUHAMA – (Three Years’ Probable Double Benefit Scheme)
 EXIM ZIADAH – (Five Years’ Probable Triple Benefit Scheme)
 EXIM KRISHI – (Mudaraba Krishi Monthly Deposit Scheme)
 EXIM SHWAPNO – ( Mudaraba Housing / Entrepreneurship
Development Scheme)
 EXIM SHEFA – (Mudaraba Monthly Savings Deposit Scheme)
 Current Deposit
- Al-Wadia Current Deposit
Deposit  Mudaraba Special Notice Deposit
 Savings Account
- Mudaraba Saving Deposit
 Mudaraba Cash Waqf Deposit
 EXIM Bahan
Investment  EXIM Sahayak
 EXIM Abasan
 VISA Islamic Card
 Debit Cards
 Prepaid Card
Cards  Gift Card
 Remittance Card
 Travel Card
 Hajj Card
 EXIM eWallet

18
  EXIM eWallet
 DPDC bill Payment
 Real-time Balance Enquiry
 Real-time Term & Scheme Deposits Balance Information
 Real-time Transaction Search & Statement Download from the
creation of the account
Internet Banking  Real-Time Transfer Between Own (Personal) Accounts Of EXIM
(AISER) Bank
 Real-Time Fund Transfer To Other Beneficiary Accounts Of EXIM
Bank
 Credit Card bill Payment
 Investment Summary
 Positive Pay Instruction
 Mobile Recharge, Any Time, Any Operator (Within Bangladesh)
 Balance Enquiry
SMS Banking  Mini Statement
 Help Service
 Account Information
 Yearly Charge for Larger: Tk.3500.00
Locker Banking  Yearly Charge for Medium: Tk.2800.00 alongwith Security Deposit
Tk.5000 (Refundable)
 Yearly Charge for Small: Tk.2200.00
Corporate Banking
 Murabaha
 Bai Muazzal
 Izara Bil Baia
Investment  Wazirat Bil Wakala
 Quard
 Local Documentary Bill Purchased
 Foreign Documentary Bill Purchased
 Corresponding Banking
 Import Financing
 Export Financing
Foreign Exchange  Off-Shore Banking
and Trade  SWIFT Banking
Finance  Remittance Service
 L/C Advising
 Guarantee Business
 Central Trade Processing
SME Banking
To provide fixed and working capital in the field of small & medium level
EXIM Uddyog poultry, dairy, fisheries, and agro-based industries etc. spread all over
Bangladesh through branches & SME Service Center.

19
 To provide fixed and working capital in the field of small & medium level
EXIM Abalamban General business and Workshop & light engineering etc. spread all over
Bangladesh through branches & SME Service Center.
Agri Banking
Design for short term Agricultural and rural investment facility under
Agricultural & Rural investment programme by which farmers especially
EXIM Kishan
share cropper and marginal farmers are getting agricultural investment
without collateral security.
To provide Agricultural & Rural investment against keep lien of any
EXIM Farmer
types of Term and scheme Deposit.
International Banking
 Foreign Inward Remittance
Remittance
 Foreign Outward Remittance
Figure 4.3: Products and Services provided by EXIM Bank
4.3.1 Mudaraba Saving Deposit (MSD)
Mudaraba savings account is opened under the guidance of Mudaraba principle of Islami Shariah.
Under the principle the clients or account holder is considered as the Shaheb-Al Mal and the Bank
is considered as the Mudarib. Mudaraba savings accounts are mainly for Non-Trading customers
who have some potential saving with small no. of transactions taking place. More than one person
can open and operate a Mudaraba savings account. A guardian on behalf of a minor can open a
Mudaraba Savings A/C. In which case a declaration stating the date of birth of the minor should
be obtained from the guardian. The account provides expected half-yearly provisional profit.
4.3.2 Mudaraba Term Deposit Receipt (MTDR)
It is a particular period deposit system, which does not repay until the maturity date of that fixed
period reaches. The bank gives higher rates of profit on this deposit. Generally, customers are
bounded to open this account for a certain period. Any adult person either individually or jointly
having sound mind can wish to open the MTDR account in any branch of EXIM Bank with a
deposit of minimum Tk.10,000 and higher but multiple of Tk.100. Several accounts can be opened
in the same name at the same of different branches of this bank.
Tenure/Period Weightage
01 Month 0.83
02 Months 0.83
03 Months 0.88
06 Months 0.92
12 Months 0.96
24 Months 0.96
36 Months 0.96
Figure 4.3.2: Weightage of MTDR Account

20
Terms and Conditions
Normally, deposited amount of MTDR cannot encashable by depositor until maturity. Due to
inevitable circumstances that the deposit cannot avoid and wish to encash his/her MTDR Receipt
before maturity, the following terms and conditions will come into force:
 The depositor cannot take any profit from this deposit for premature encashment within
01(one) month.
 If the depositor encash his/her amount after completing any tenure but before maturity, he/she
will receive the benefit as per provisional rate of profit of Mudaraba Savings Account.
 The provisional rate of profit of Mudaraba Savings Account will treat the provisional rate of
profit, which was prevailed at the time of opening the MTDR account.
4.3.3 Mudaraba Monthly Savings Scheme (MMSS)
Objectives
The main objective of this scheme is to secure the future with less tension and more easy life of
the depositor. A small savings of today will give a better ending for the following day.
Time frame of Savings and Rate of Monthly Installment
 The time frame of savings is 3(three), 5(five), 8(eight), 10(ten) or 12(twelve) years and the rate
of monthly installment is Tk.500, 1000, 2000 or 5000 accordingly.
 Not less than 65% of investment income shall be distributed among the Murabaha Depositors
as per weightage. The deposit will bear weightage 1.16, 1.17, 1.18, 1.19 respectively.
 Bank reserves the right to change the weightage of deposit & percentage of distribution of
Investment Income.
Withdrawal
 Generally, withdrawal is not advised before a 5 (five)-year term, but if it is withdrawn before
the above term, profit will be paid at savings rate. However, no profit will be paid if the deposit
is withdrawn within 1 (one) year of opening the account.
 In case the depositor wishes to withdraw between the 5, 8, 10 or 12 years period then full profit
will be paid for a completed term and savings rate will be applicable for the fractional period.
Reasons for Disqualification from this Scheme
 If the depositor fails to pay 3 (three) installments in a row, then he/she will be disqualified
from this scheme and profit will be applicable as mentioned in withdrawal clause.
 If a depositor fails to pay 5 (five) installments in a row after completion of any one of these
terms, then the Bank reserves the right to close the account and profit will be paid as mentioned
in withdrawal clause.
 In case of death of the depositor the scheme will cease to function. The amount will be handed
over to the nominee of the deceased depositor. In case of absence of the nominee, the bank will
hand over the accumulated amount to the successor of the deceased.

21
4.3.4 Mudaraba Millionaire Deposit Scheme (MMDS) & Mudaraba Kotipoti Saving Scheme
(MKSS)
Both of these two deposits have some similar criteria. They are monthly savings scheme and help
the clients to maximize their wealth by providing remarkable return of their savings.
Time Frame of Savings and Rate of Monthly Installment
Mudaraba Millionaire Mudaraba Kotipoti
Deposit Scheme (MMDS) Savings Scheme (MKSS)
3 years 3 years
5 years 5 years
8 years 8 years
10 years 10 years
12 years 12 years
15 years
18 years
20 years
Figure 4.3.4: Time frame of Savings for MMDS and MKSS
The deposit will bear following weightage:
 In Mudaraba Millionaire Deposit Scheme, the deposit will bear weightage 1.30, 1.31, 1.32,
1.33, 1.34 and 1.35 respectively.
 In Mudaraba Kotipoti Savings Scheme, the deposit will bear weightage 1.30, 1.31, 1.32, 1.33,
1.34, 1.35, 1.36 and 1.37 respectively.
Monthly Installment Deposit for MMDS & MKSS
 The savings amount is to be deposited within the 10th of every month. In case of holidays the
deposit amount is to be made on the following day.
 Advance payment for any number of installments will be received by the bank but profit will
be allowed there-against considering the installment deposited for each succeeding month.
 The depositor can have a separate account in the bank from which a standing instruction can
be given to transfer the monthly deposit to the scheme account.
4.3.5 Mudaraba Su-Grehini Monthly Savings Scheme & Mudaraba Femina Monthly Savings
Scheme
Mudaraba Su-Grehini Monthly Savings Scheme is a monthly savings scheme which helps the
housewives to maximize their wealth by providing remarkable return of their savings. On the other
hand, Mudaraba Femina Monthly Savings Scheme is a monthly scheme which helps the female
employees to maximize their wealth by providing remarkable return of their savings.
Time frame for Savings and Rate of Monthly Installment
 In Mudaraba Su-Grehini MSS, the savings period is for 3,5,8,10 & 12 years.
In Mudaraba Femina MSS, the savings period is for 3,5,8,10 & 12 years.
 Monthly installment is Tk.200 and multiple of Tk. 500 for both of these scheme.

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 Mudaraba Su-Grehini Mudaraba Femina
Monthly Savings Scheme Monthly Savings Scheme
Year Weight Year Weight
3 1.31 3 1.32
5 1.33 5 1.34
8 1.29 8 1.30
10 1.29 10 1.30
12 1.28 12 1.29
Figure 4.3.5: Weightage of Mudaraba Su-Grehini MSS and Mudaraba Femina MSS
Withdrawal
 Generally, withdrawal is not advised before a 3(three)-year term, but if it is withdrawn before
the above term, profit will be paid at Savings rate. However, no profit will be paid if the deposit
is withdrawn within 1 (one) year of opening the account.
 In case the depositor wishes to withdraw between the 3, 5, 8, 10 or 12 years period then full
profit will be paid for a completed term and savings rate will be applicable for the fractional
period.
4.3.6 Mudaraba Hajj Deposit Scheme
An adult person having sound mind can open one account only, in his/her single name with any of
the branches of the bank. The tenure of Mudaraba Hajj Deposit Scheme will be 5, 8, 10, 15 and 20
years. The client may choose any tenure and deposit the prescribed monthly installment to perform
Hajj in the predetermined year. Profit against balance of Mudaraba Hajj Deposit Scheme will be
credited on daily product basis and it will bear 1.10 profit weightage. If any client desires to
perform Hajj before his predetermined year, the client will deposit rest of the amount of Hajj
expense fixed for that particular year considering the installment amount already deposited by the
client.
4.3.7 Mudaraba Senior Monthly Savings Scheme (MSMSS)
Mudaraba Senior Monthly Savings Scheme is a monthly savings scheme to inspire the Senior
Citizens of the society towards savings of their idle money in the profitable deposit scheme.
Time Frame of Savings and Rate of Monthly Installment
 The savings period is for 1 & 2 years. Monthly installment is Tk. 200.00 and multiple of Tk.
500.00.
 The Deposit will bear weightage 1.36 and 1.42 respectively.
 Bank reserves the right to change the weightage of deposit and percentage of distribution of
Investment Income.
Withdrawal
 No profit shall be allowed for premature encashment within 01 (one) year.
 Profit shall be allowed at the provisional rate of Mudaraba Savings Deposit if it is encashed
after 01 (one) year but before 02(two) years.

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4.3.8 Mudaraba EXIM Student Saver
This scheme has remarkable provisional rate of profit for students with no service charge and
account maintenance fees. The minimum initial deposit is Tk.100 and minimum account
maintenance balance is Tk.500. Students can able to pay their tuition fees through this account.
This scheme also provides Debit Card facility with limited withdrawal.
4.3.9 Mudaraba Cash Waqf Deposit (MCWD)
Cash Waqf provides a unique opportunity for making investment in different religious, educational
and social services. Saving made from earning by the well off and the rich people of the society
can be utilized in organized manner. Income earned from these funds will spent in overall
development efforts of the country and make a unique integration of social security and social
peace. It also provides the benefit for general public, especially the poor sections of the people out
of the resources of the rich. The Waqif has the right to choose the purposes to be served either in
Family Rehabilitation, Education & Culture, Health & Sanitation or Social Utility Services
permitted by the Islami Shariah.
Terms and Conditions
 Mudaraba Cash Waqf Deposit (MCWD) Account is a contract between the depositor & EXIM
Bank where the account will be governed by the Mudaraba Principles of Islami Shariah.
 In this contract, the depositor will be termed as "Waqif or Saheb-Al-Maal or owner of fund"
and the Bank as "Nadjir or Mudarib or business organizer".
 Deposits/Cash will be received as endowment on Mudaraba principle. Bank will manage the
Waqf Fund on behalf of the Waqif. Waqif will have the right/opportunities to create cash Waqf
at a time or on installment basis, where he/she may start with a minimum deposit of
Tk,10,000.00 (taka ten thousand) only and the subsequent deposit shall also be made in
thousand or in multiple of thousand taka. If necessary, foreign currency may be accepted on
complying with relevant rules/formalities.
 Weightage against deposit of Mudaraba Cash Waqf Deposit (MCWD) Account will be 1.19.
4.3.10 Al-Wadia Current Account
Al-Wadiah Current Account follows the Principle of Islami Shariah wherein the bank is deemed
as a keeper and trustee of funds as Al-Amana (on Trust). This deposit that operates by taking
permission from depositors would be taken to use their fund according to Shariah Principle and
depositors would not receive any kind of profit. As such the bank is under obligation to return the
entire money on demand by the customer. The account is not time barred i.e. Account Holder can
withdraw money as many numbers of times as he wishes in a working day.
Terms and Conditions
 Bank may use the fund at its own discretion with prior permission of the account holder and
without any risk to the account holder.
 Customer may be withdraw the entire (or part of) fund without any notice to the bank.

24
4.4 Issuance of Cheque Book
A cheque book will be given to an account holder only when requisition on the prescribed
requisition slip attached with the cheque book issued earlier, later the account holder's signature
verification or his/her duly authorized representative against proper acknowledgment.
The In-charge of the departmental stocks of Cheque books will receive the request and allow
entering the DCBIR (Departmental Cheque Books Issued Register), and separate foils in the
register which are allotted for accounts Cheque Books of 20, 50 and 100 leaves. While the opening
of an account, the customer is required to sign a Cheque Book Requisition Slip. He/She will receive
a cheque book only if the account opening form is found complete in all respects.

Bank
Requisition issuance the
slip occupied new cheque
up accurately Banker verifies book if
along with the Slip everything is
the account the right
number form

Enter the cheque book

along with page
number in the register
book of the specific
customer name

Figure 4.4: Issuance of Cheque Book

The subsequent processes are upheld for issuing of a cheque book:
 In the beginning, the client must have to fill up the cheque requisition form.
 The officer In-charge enters the name, and account number of the customers in the check
book register against the fixed check book series.
 Then the officer In-charge from the deposit department signs the register check book and
the requisition slip.
 Then the customer receives the cheque book from the officer of the deposit department
after the acknowledgment on the request slip and register book.
A cover file enclosing the requisition slip shall be preserved as the voucher. If the ledger keeper
finds any defects, he/she will remark to that on the requisition slip and forward it to the cancellation
officer to decide whether a new cheque book should be issued or not.

25
4.5 SMS Banking Service:
EXIM Bank has SMS Banking services which provides direct contact with client account
information at any time. Any mobile phone operator having an account of EXIM Bank can get the
service through the mobile phone upon registration.
Category of Query Keyword # Go to Handset Message Option Write Keyword Send to

Message
Balance Inquiry EXIM BAL EXIM BAL 7464
Select Exit

Message
Mini Statement EXIM STM EXIM STM 7464
Select Exit

Message
Service Help EXIM HELP EXIM HELP 7464
Select Exit

Message
Account Information EXIM ACC EXIM ACC 7464
Select Exit
Note: For Grameenphone Number, they have to send SMS to 27464
Figure 4.5: EXIM SMS Pull Service
What offer EXIM Bank has in SMS Banking Service:
 Balance Enquiry
 Mini Statement
 Help Service
 Account Information
How to Use this Service:
To get any SMS Banking service, customers have to follow the following points:
 Download the application form from this following link-
http://www.eximbankbd.com/downloads/14_SMS_Application_Form.pdf
 Or, they can submit the application to any nearest EXIM Bank Branch (After fulfilling the
form)

26
4.6 Cash Receipt and Payment
4.6.1 Cash Receipt
Cash received from the customers, depositors need to fill up deposit slip. The deposits can be made
through cash, demand draft, pay order or cheque. Teller present in the cash section must make
sure:
 Deposit slip has been properly filled up
 Title and account number
 Amount deposited in both figures and words
 Signature of the depositor
After scrutinizing, teller will accept the financial instrument and sign it, place seal and record it.
4.6.2 Cash Payment
Before a cheque is honored the designated officer will check the followings:
 Whether the cheque is crossed or open
 Where the cheque is drawn from the specific branch
 Whether the cheque is pre/post dated
 Compare the signature on cheque and signature card of the account holder and then verify
it
 Confirmation of the account holder if the payee is other than the account holder.
After working hour is over, teller counts the notes and records over all transactions of the bank.
4.7 Clearing Section:
Clearing is an adjustment by which a bank can gather clients fund from one bank to another
through a clearing house. It is a place where the representatives of different banks get together to
receive and deliver cheque with another bank. Usually, Bangladesh Bank performs the Clearing
House in Dhaka, Chittagong, Rajshahi, Khulna & Bogra. Sonali Bank performs this function, if
there is no branch of Bangladesh Bank.
As far security is concerned client get crossed check for the transaction. The principle purpose of
clearing section is to operate with safety and security of economic transaction of the financial
instrument such as Demand Draft, Pay Order, Cheque, etc. on behalf of the customers through
Bangladesh Bank Clearing House, Outside Bank Clearing (OBC), Inter Branch Clearing (IBC).
EXIM Bank is a scheduled Bank. According to the Article 37(2) of Bangladesh Bank Order, 1972,
the banks, which are the member of the clearing house, are called as Scheduled Banks. The
scheduled banks clear the cheque drawn upon one another through the clearing house.
There are two types of clearing house. One is Outward Clearing and second one is Inward Clearing.

27
4.8 Foreign Exchange Department
Export Import Bank of Bangladesh Limited (EXIM Bank) has fully owned subsidiary company
operated in United Kingdom (EXIM Exchange Company (UK) Limited) and Canada (EXIM
Exchange Company).
This department deals with remitting funds. In order to remit funds or transfer funds, EXIM Bank
uses the following modes:
4.8.1 Pay Order (PO):
It is a non-negotiable acclaim document. It is usually used as a substitute for cash. It can also be
recycled as the safety of the loan. A bank concerns the pay order in term of a quantified charge to
safely altercation of money. For transmitting money, pay order can be used as cheques where the
client of other banks can easily credit through clearing the pay-order.
This is an appliance allotted by the branch of a bank for permitting the customer to remuneration
certain amount of money to the order of an individual/ association/ branch/workplace within the
same clearing house area of the pay order-issuing branch.
Procedure of Pay Order Issue:
For issuing a pay order the client is to submit an Application to the Remittance Department in the
prescribed form properly filled up and duly signed by the applicant. The processing of the pay
order Application form, deposit of cash/cheque at the Teller’s counter and finally issuing an order,
etc. Applicant must fill up the pay order, form. Charges for P.O as follows:
Amount Charge Postage Charge Fee Total
Tk.1 – Tk.10,000 Tk.25 Tk.4 Tk.29
Tk.10,001 – Tk.1,00,000 Tk.60 Tk.9 Tk.69
Tk.1,00,001 – Tk.5,00,000 Tk.120 Tk.18 Tk.138
Tk.5,00,000 – Above Tk.150 Tk.23 Tk.173
Figure 4.8.1: Charges of Payment Order
4.8.2 Demand Draft (DD):
DD or Demand Draft is similar to the telegraphic transfer except using an application note for
moving money from branch to branch of EXIM Bank.
DD is a kind of bill of exchange. It is the most commonly used way of inland remittance. It is a
complete instruction of the bank to pay a certain amount of money from one branch to another
branch as per application. While transferring the money safely from a city to another, individuals
use DD since it can transfer the money between the different branches of the same bank easily and
fast. If a significant total is required to be moved from one place to another, then a customer can
request to do the DD and bear it to his destination instead of cash.

28
4.8.3 Telegraphic Transfer (TT):
Telegraphic Transfer is an instrument for transferring money by a telephonic message or telex
from one bank to alternative of unlike locality or from one branch to another branch of altered
place of the same bank. Mostly, it is an instruction from importers bank to the exporter's bank or
some other bank in the exporter's country to a named person. And it's not available now.
Telegraphic Transfer is the most speedy and convenient but expensive method. There are different
types of telegraphic transfer such as Fax, Mobile, Telephone Telex, and Telegram.
Particular Charge
Telephone Tk.50
Telex/Fex Tk.50 per minute
Figure 4.8.3: Charges of Telegraphic Transfer
4.9 Foreign Remittance
EXIM Bank also deals with foreign exchanges, inward and outward of remittance in and out of
the country. In order to provide the designated services the bank buys and sells foreign currencies.
Currencies are converted according to the exchange rate. The exchange rates for buying and selling
of foreign currencies are different. There are two types of remittance: Inward remittance and
Outward remittance
EXIM Bank remittance partners are as follows:
EXIM Exchange Company (UK) LTD EXIM Exchange Company (CANADA) LTD
Western Union Western Union
Moneygram XPRESS Money Transfer Service
Cash Express ZENJ Exchange CO.W.L.L
International Money Express Aftab Currency Exchange Limited
BRAC Saajan (UK) Prabhu Money Transfer

4.10 Locker Services

EXIM Bank provides locker services to cover customer valuables against any unfortunate incident.
There are the following charges that EXIM Bank is taken from its customers:
Nature of Charge Charge Fee
Small Size Tk.2,200
Medium Size Tk.2,800
Large Size Tk.3,500
Security Money (Refundable) Tk.5,000
Cost of Key Replacement Tk.3,000
Figure 4.10: Charges of Locker Services

29
 CHAPTER FIVE
BASIC FINANCIAL
ACTIVITIES AND
ACADEMIC KNOWLEDGE

30
5.1 Basic Financial Activities of Export Import Bank of Bangladesh Limited
(EXIM Bank), Sylhet Branch
During my internship period in Export Import Bank of Bangladesh Limited (EXIM Bank), Sylhet
Branch, I worked several departments as like job rotation process. In that time, I was able to learn
some specific banking terms that are considered as financial activities performed by EXIM bank
in their working days. It helped me to understand how it works during the process. I have discussed
some core financial term in the following that I worked on it during my internship period:
5.1.1 Savings Account
A savings account is an interest-bearing deposit account held at a bank or other financial institution
that provides a modest interest rate. In Islamic finance, mudaraba is a trust financing contract.
Mudaraba may be conducted between investment account holders as fund providers and the
Islamic bank as a mudarib. In Shariah based Islami bank, this account is considered as Mudaraba
Savings Account where the clients is the Shaheb-Al Mal and the Bank is Mudarib. The client can
deposit money amount of Tk.1000 initially. This account will be operated as Mudaraba principle.
The profit rate of this account is 4%.
5.1.2 Current Account
Current Account is an account with a bank from which money may be withdrawn without notice,
typically an active account catering for frequent deposits and withdrawals by cheque. In Islamic
banking, it is called Al-Wadia Current Account. Al-Wadiah Current Account follows the Principle
of Islami Shariah wherein the bank is deemed as a keeper and trustee of funds as Al-Amana (on
Trust). This deposit that operates by taking permission from depositors would be taken to use their
fund according to Shariah Principle and depositors would not receive any kind of profit.
5.1.3 Fixed Deposit
The deposit is the lifeblood for the commercial banks. The core business of commercial banks is
accepting deposits and investing fund and it’s the main stream of revenue of commercial banking.
There are different types of deposit scheme that are offered by EXIM bank to their clients. The
profit rate of deposits scheme are varied based on the time frame of schemes. In Mudaraba Term
Deposit Scheme, it has different provisional profit rate. These are given below:
Time Frame Provisional Profit Rate
1 (One) Month 4%
3 (Three) Months 6%
6 (Six) Months 7%
8.75% (Below BDT 5 Crore)
9% (BDT 5 Crore & above but below BDT 10 Crore)
1 (One) Year
9.25% (BDT 10 Crore and above but below BDT 50 Crore)
9.5% (BDT 50 Crore and above)
2 (Two) Year 7%
3 (Three) Years & Above 7%
Figure 5.1.2: Provisional Profit Rate on Mudaraba Term Deposit Scheme

31
5.1.4 Investment
As a 3rd generation leading commercial bank operating under Islamic Shariah, EXIM bank
provides/deals in a variety of banking services including wide range of deposit and investment
products, foreign exchange, remittance and other ancillary services with the support of most
sophisticated/modern IT and professional management. The investment portfolio of the bank
comprises of diversified areas with all nationally identified thirst sectors/areas of business and
industry. The bank has given utmost importance/efforts to park and maintain quality assets and is
committed to retain good customers through congenial customer relationship management and
financial counseling considering the customers as a real business partners.
Followings are the profit rate by Export Import Bank of Bangladesh Limited (EXIM Bank) that
come from different investment sectors:
SI. Mode of Investment Profit Rate
1. Agri (Bai-Muajjal/Murabaha/Izara Bil Baiya) 9% (Fixed)
2. Import Substitute Crops: Pulse, Oil Seed, Spices, Maize 4% (Fixed)
3. Small Women Entrepreneurs 9% (Fixed)
4. Dairy Farm/Poulty Farm engaged to produce Bio-Gas 9% (Fixed)
or Bio-Gas based Elecricity production
5. Eco Friendly/ Green Project Establishment 9% (Fixed)
6. Term Investment for Large & Medium industries (Izara 9%
Bil Baiya)
7. Term Investment for Small Industries (Izara Bil Baiya) 9%
8. Working Capital for Large & Medium industries (Bai- 9%
Muajjal/Murabaha)
9. Working Capital for Small industries (Bai- 9%
Muajjal/Murabaha)
10. Export: Bai-Muajjal (PC) 7% (Fixed)
11. Commercial investment for Large Customer 9%
(MTR/MPI/MIB/Bai-Muajjal)
12. House Building (IBB/Izara Bil Baiya both Residential 9%
& Commercial)
13. Investment to Non-Banking Institution (NBFIs) 9%
14. Investment under consumer scheme 9%
Figure 5.1.4: Profit Rate on Different Investment Sectors

32
5.2 Academic Knowledge Gained During BBA Program
Academic knowledge is the home of academic talent. It is usually theory based since one spends
most of their time learning concepts and theories. In my 4-year BBA program, I have learned so
many core and compulsory courses. Some courses contain valuable and time-related concepts,
other courses help to develop theoretical knowledge only.
Here, I have mentioned major related courses that I had learned during my BBA program. These
are discussed below:
Principles of Finance
This course introduces me the world of modern finance, especially to the financial operations of a
business. It helps me to understand the concepts of time value of money, basic asset valuation, risk
and return, capital budgeting and financing decisions. It also boost me to understand clearly about
how financial ratios effect in the performance of an organization. This course helps me to value
bonds and stocks, estimate asset returns according to their risk characteristics and identify capital
projects that maximize shareholder's wealth using a wide range of analytical tools. It also assists
to develop a good understanding on how firms finance their capital expenditure.
Financial Management
It provides me the overall financial management and its importance, its applications in business,
their relationship with the business environment and the role and functions of chief financial
officer. It also introduces financial planning, and objectives, and its benefits, and the types of areas
and stages of financial planning, and the factors that help the success of financial planning. This
course is the prerequisite course of Principles of Finance. So, I have learned again the time value
of money and its relationship to the objectives of financial management, rationale for using the
time value of money, and simple and compound interest and how to calculate it, and also
understand the present value of the future payments.
Introduction to Banking
This is a course on the economics of money, banking and financial markets. The course provides
me an introduction to the role of money, financial markets, financial institutions and monetary
policy in the economy, thus providing a solid foundation for further study or employment in the
financial services industry. This course provides me the comprehensive understanding about
CAMEL rating that clarify to me how it actually works.
E-Banking
During my major period, this course helps me to understand fundamental concepts behind modern
e-banking and mobile banking technologies. It defines the diverse knowledge of e-banking in
domestic and outside of the country. It gives me to opportunity the capability of implementing e-
banking in practical decision and making in banking profession. It also widen the ability to think
creatively and analyze banking threats and future IT prospect.

33
Financial Analysis and Control
The course provides me with a framework for analyzing a firm’s past performance, estimating its
future performance, and valuing its equity during my major period. The course integrates key
concepts from accounting, finance, economics, and business strategy and applies them to financial
decision--making. The course focuses on teaching you to interpret numbers in the financial
statements. This course enables me with the ability to generate reasonably accurate forecasts of a
firm's future financial performance, including revenues, earnings, asset balances and free cash
flows.
Financial Markets and Institutions
This course mainly focuses on economic sector of a country. It taught me about bond, stock,
interest rate and its impact on economy, how demand and supply increases or decreases gradually.
It also explains key concept such as financial claim, financial intermediation and financial market.
It helps me to understand about calculating bond, stock, yield and discount math.
Banking Law and Practice
This course provides me with practical legal knowledge of general business law issues. It also
discusses rich fund of contemporary knowledge, time tested principles, basic concepts, emerging
ideas, evolving theories. Latest technique, ever changing procedures and practices in the field of
law.
Public Finance
This course demonstrate to understand the nature and scope of public finance. It provide me
knowledge about the roles of government to control the private and public sectors, the functions
of government in the economic sections, the basic services of the government to its citizens such
as defense, maintenance of law and order, protection of life and property. It also helps me to gain
knowledge about the basic social services of the government of the people, e.g. education, medical
care and social security. After successfully completing this course, I am familiar with the
mechanism of government’s income sources and expenditures, demonstrate with the taxation
process, familiar with the sources and uses of public debt.
Rural and Micro Finance
A relatively new branch of financial services, microfinance aims to promote self-sufficiency and
economic development among people who don't have access to the traditional financial sector.
After completing this course in my major period, I got the theory how those institution lends
small loans without the strict requirements of traditional lenders. Recipients are usually the poor,
but they also include people who are not poor but who lack the credit standing to borrow money
to start or grow a business.

34
 CHAPTER SIX
RESPONSIBILITIES
IN
INTERNSHIP

35
6. Responsibility as an Intern
As an intern I worked in the Sylhet Branch of Export Import Bank of Bangladesh (EXIM Bank)
for a span of three months. Used to stay in the Bank on an average four hours, from 2 pm to 6 pm.
I did not work on a specific department, it was more of a job rotation, worked in all the
departments.
6.1 Account Opening
In this department I worked the most. Main job for me was to fill up the forms of the account
holders. This department deals with opening and closing of accounts. I have learned what types of
accounts are there and what are the necessary documents required to open an account. Different
types of account include Al Wadia Current Account, Mudaraba Savings Deposit, Mudaraba Term
Deposit Receipts etc. Certain aspects of the form, for instance the name of the account holder, the
account number has to be filled up. Each form comes with a Know Your Customer (KYC) form
where elaborate information of the account holders are written. Later on I used to put seals of
account opening officer on the forms. After each month, number of accounts opened are recorded,
these include the name of the account holder, account number, opening date. These are all recorded
in the account opening register book as per the type of account opened.
6.2 Cheque Requisition Form
When a client opens an account, the account opening form comes with a cheque requisition slip.
In the slip, the customer has to write the name of the account and account number as well as the
number of pages he/she wants in the cheque book. After a new cheque book is received in the
branch, I used to put seal of the branch on every page of all new cheque books. After putting the
seal the in charge officer would put his/her sign on the seal. After that, I used to write the account
number, account name and number of pages included in the cheque books in the cheque book
issuer register.
6.3 Receiving & Sending Letter
There are three books for recording letters. The letters that comes from outside or from another
branch is received in inward or inbound book and a serial number or reference number is given to
the letters. The other book is the Bank’s letters that are send to another branch or bank by putting
a serial or reference number to it, called the outward or outbound book. The letter that authorized
officer directly gives to customer’s hand such as solvency certificate, tax certificate is known as
postage book.
6.4 Helping Customer
EXIM bank is well known for its customer service, helping the customers whenever they require
it and provide them with relevant information. As an intern I had to make sure that this is not
jeopardized. Whenever any client/customer/depositor wanted help I tried my best to help them.
There were customers who were not educated enough to write their names. So when they came to
deposit money, I used to fill up deposit slip/pay order for them. Also I used to write application
letters on behalf of the customers. Sometimes I used to photocopy documents for them.

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6.5 Sending Thanks Letter to Client
Sending thanks letter to clients whenever an account is opened. The main purpose is to verify the
customer’s current address by sending the letter. For future inquiries if thanks letter is not received
by the account holder, the register book is maintained which contains the opening account number,
account holder number.
6.6 Filling-up Deposit Slip & Receiving Cheque
Whenever a client wanted to deposit cash in his/her account, he/she had to fill-up deposit slip.
Some clients were not educated enough to write things in deposit book. So, the officer had told me
to write require information such as account title, account number, amount, amount in word
properly on deposit slip. I also filled up deposit slip for receiving cheque. It requires to write
account title, account number, cheque number, bank name, and date of cheque that the cheque was
issued, amount along with in word.
6.7 Helpful Employees
The bank employees, were courteous and friendly. These helped me to adjust quickly with the
bank environment. Doing internship in the Bank has given me insights and learned a lot.
 At the beginning I was tensed about making mistakes, but later on I became cautious and
careful and did not make careless mistakes.
 I now have a clear idea about the documents required to open a bank account.
 There are customers who are naive and crude, and they have to be treated with politeness, make
them understand by not hurting their sentiment. I have seen how the bank employees deal with
them.
 The internship was non-paid, therefore the bank authority did not force me to do work. But
whenever I wanted any information I got it instantly.
 Learned the process of issuing cheques what to write in deposit slips.
 Verifying signature.
 How to maintain office etiquette, how to behave with superiors and subordinates.
 Last but not the least to be responsible and liable for my own actions.

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 CHAPTER SEVEN
FINDINGS,
RECOMMENDATION
AND CONCLUSION

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7.1 Findings
In my internship period at EXIM Bank, I have got some major findings, which are given below:
 Less Number of ATM booths
According to the website of EXIM Bank, there are six ATM booths available in Sylhet region.
But, as per my knowledge, there are only two ATM booths in Sylhet City, one is at Sylhet Branch
and other one at Dhupadigir Par Branch. So if they want to subsist in the rivalry, they ought to
announce online service as early as possible.

 Need to be Centralized
Moreover, the EXIM Bank is much centralized. For every work, branch office devours to get
authorization from the head office. The head office tightly controls every branch office. This
dependence on head office reasons slows down their activities.

 Introducer
To open a new account, the customer should have an introducer. But sometimes the customer may
fail to manage reference for opening an account. So, in that case, they may sometimes lose their
customer to initiate an account in that bank.

 Cash Payment Procedure is Traditional

Their cash payment procedure is traditional, like withdrawing money by using cheque because
their ATM card facility is very inferior to compete with other banks.

 Dose not Provide Devotion on the Advertisement

EXIM Bank does not provide devotion on the advertisement. For instance, a competitive market
it is too much essential for any organization to increase their advertisements procedure.

 Searching Highest Remittance Sender in Traditional Way

It takes too much effort and waste valuable time of employees. If they maintain it in computer,
they can easily find out the actual sender who sent higher number of remittance in a year.

 Updating Old Accounts

For not taking required document previously, officers are obliged to check old accounts and update
those accounts again if they find any missing documents.

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7.2 Recommendation
Export Import Bank of Bangladesh Limited (EXIM Bank) has certain complications in General
banking events. The following recommendations are not decisions; rather they are only
propositions to progress the performance to accomplish the customer contentment so that clients
pay more fondness to EXIM bank. Now, in below some endorsements are mentioned:

 They should develop Islamic Banking Training Center (IBTC).

 Through providing better service they should increase their reliability to minimize their
problem of inadequate track record.
 Branch should introduce a smoother function to deal with the customers.
 Adding a fully computerized general banking system to satisfy the customers by providing
faster service.
 Establishing a networking system inside the branches to transfer data within a short period.
 Cancel the introducer system to collect more deposit through the new account which will result
satisfying the customer.
 Upgrading the general banking conveniences rather than the conventional banking system for
easier understanding.
 Setting up sophisticated technology and formulating appropriate programs to develop the
captioned activities.
 The bank ought to deliberate the customer criticize when they rise any problematic.
 The Bank must deliver rapid client service to escape haphazardness.
 The Bank should increase their staff according to customer demand.
 As soon as possible the bank should launch more branches in Sylhet city as well as in other
cities of the country.
 There has no facility of working out for intern students. They can introduce workspace or
seminar for short term period training for an intern that will enrich the recital and knowledge
of the intern students.
 Every branch should have their capability about the power system and internet connectivity
for diminishing the service down time.

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7.3 Conclusion
Every bank has their own unique strategy, which jumper’s cable to their aim. Some wishes to
develop quicker and attain some long range mountains of growth. But undoubtedly, banks play
crucial roles to develop the economy of country. Moreover, the popularity of banks is increasing
rapidly which turns to open a competitive environment as well. The working experience is quite
exciting at Export Import Bank of Bangladesh Limited (EXIM Bank), Sylhet branch. I gathered
the experience of actual professional environment. Retail banking, investment, and the foreign
exchange that are operated by EXIM Bank, is very advantageous business tools for today’s modern
business world as the value of these service is huge. All of these services are in one place that
make the life of people are very straightforward. However, there are some downsides in realizing
the different tasks manually; it can be overcome through the involvement of more experts in
decision- making process and utilizing the tools to judge the integrity of the customers. All the
employees of this bank are very qualified and dedicated, who are always trying to provide the best
service to the customers. They are very much cooperative with their customers, colleagues and
visitors. To sum up, I want to say that I am very lucky to join here as an intern because I always
get support and motivation to assemble knowledge from EXIM Bank.

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INFORMATION SOURCES:

1. Export Import Bank of Bangladesh (2018). Available from: www.eximbankbd.com/

[Accessed 16/11/2018]
2. EXIM Bank Annual Report 2017. Retrieved from
http://www.eximbankbd.com/report/ar2017.pdf [Accessed 17/11/2018]
3. Retail Banking. Retrieved from http://www.eximbankbd.com/deposit/retail_banking
[Accessed 20/11/2018]
4. General Booklets of EXIM Bank
5. Publications of EXIM Bank
6. WIKIPEDIA. The Free Encyclopedia (2018) Bank. [Online] Available from:
https://en.wikipedia.org/wiki/Bank [Accessed 20/11/2018]
7. Bangladesh Bank (2018). Available from: https://www.bb.org.bd/ [Accessed 16/11/2018]
8. Bangladesh Bank Annual Report (2016-2017). Retrieved from
https://www.bb.org.bd/pub/publictn.php [Accessed 16/11/2018]
9. Statistics Department, Bangladesh Bank. Retrieved from
https://bb.org.bd/econdata/provisionalwrem/premittances.pdf [Accessed 16/11/2018]

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ABBREVIATIONS:
A/C Account
ACC Account
AISER Access IBanking with Secured & Easy Rationale
ATM Automated Teller Machine
BAL Balance
BB Bangladesh Bank
CB Central Bank
DCBIR Department Cheque Books Issued Register
DD Demand Draft
FCB Foreign Commercial Bank
GDP Gross Domestic Product
IBC Inter Branch Clearing
IBTC Islamic Banking Training Center
ID Identification
KYC Know Your Customer
L/C Letter of Credit
MCWD Mudaraba Cash Waqf Deposit
MKDS Mudaraba Kotipoti Deposit Scheme
MMDS Mudaraba Millionaire Deposit Scheme
MMSS Mudaraba Monthly Savings Scheme
MSD Mudaraba Saving Scheme
MSMSS Mudaraba Senior Monthly Savings Scheme
MSS Monthly Savings Scheme
MTDR Mudaraba Term Deposit Receipt
NGO Non-Governmental Organization
OBC Outside Bank Clearing
PCB Private Commercial Bank
PO Pay Order
SDB Specialized Bank
SME Small and Medium Enterprise
SMS Short Message Service
SOCB State Owned Commercial Bank
STM Statement
SWIFT Society for Worldwide Interbank Financial
Telecommunication
TIN Taxpayer Identification Number
TT Telegraphic Transfer
UK United Kingdom

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