MAPPING OUT THE SOLUTIONS

LGU-KALIBO
Name of Service: RPT PAYMENT

Descriptions of Steps Pain Points Solutions based on DILG-ARTA JMC on Streamlining of LGU
Client’s Actions Agency’s Action Systems and Procedures
1 Presents previous Verifies and prints SOA Negative emotion:  Establish and implement queuing system
Official Receipt (OR) or  no queuing system that cause the  Establish online unified application form
Tax Declaration (TD) to client to wait longer  Upgrade internet connectivity
Real Property Tax  absence of authorized or substitute Apply/ register with DICT’s e-signature of authorized
Division (RPTD) signatories signatories or substitutes
 off line/ power outage  Establish back-up power source/ internet service
providers
2 Presents Statement of Accepts payments & Negative emotion (disappointment):  Massive information dissemination of online payment
Account (SOA) to issues OR  off line/ power outage facility
Revenue Collection  sense of regret for late payment (on  Establish alternative digital payment options thru MOA
Clerk (RCC) the part of the client) with public payment system providers or private financial
institutions
 Establish issuance of e-OR
 Upgrade internet connectivity
 Establish back-up power source/ internet service
providers
3. Receives OR Safekeeps duplicate In case of lost OR (both client and  Establish digitalization with back-up copies of ORs
copy of OR RPTD)