Unit Title: UTILIZE SPECIALIZED COMMUNICATION SKILLS

Assignment
1. Write or develop 9 mechanisms or techniques that help to handle the barriers of effective
communication?
2. Assume you are the sales manager of Pepsi Company, the numbers of employees within your section
is 25. As a manager of sales department, what mechanisms you may apply to improve the
communication process of your employees?
3. Conflict may be unavoidable, due to the nature and purpose of some communications; however, by
identifying early signs of conflict it is possible to avoid communications becoming emotionally
charged or destructive.
Illustrate the statement
4. What are the negative consequences may happen, when employees of the organization cannot
communicate effectively with in the different issues of the company? List 10 points and discuss each
point?
5. What are the basic principles or procedures you must be follow when to write case notes records of
interviews and reports?
6. As a support worker, your role may include facilitating the discussion and agreement of group rules.
Facilitation will help the group identify what is important to each member in terms of how the group
goes about achieving purpose. So, in order to accomplish your designed task effectively, please
develop a group rule. At least 7 points of rule ?
7. What are the required skills and knowledge to utilize and implement specialized communication
systems

Case study: Referring a client

Read the case study below and answer the questions that follow.

As part of your caseload, you support Naomi, a person with depression. At times, she appears confused,
distressed, passive or angry, depending on her family circumstances at that time. Her current mental state
and prescribed medication can significantly influence her ability to communicate. You have been
concerned about the chronic nature of her depression and have talked with her about seeing a psychiatrist.
She has agreed, but clearly needs you to support her through the process.

1. What ways might you support a client like Naomi through a referral to a psychiatrist?
2. How should she be treated, and
3. What practical steps would you take to support the process?

By: Mesereteab Y Page 1