Chapter 1.

Communication Skills-II

Q. 1. Do it yourself.

Q. 2. Do it yourself.

Q. 3. The barriers that a student can face while talking to his teacher are:-
Learning to recognise and overcome these barriers is essential in effective classroom communication.
Listening Barriers: Effective listening is one of the most important factors in classroom communication.
Perception Barriers: Perception may be a barrier to effective communication in the classroom.
Oral Barriers: The lack of sufficient vocabulary, semantics, phonology and syntax are the core problems
of oral communication.

Q. 4. Do’s and don’ts to be kept in mind while preparing to communicate:-

a. Verbally:
 Clarity of speech: It is essential if you are to keep the listener engaged in the conversation. If the
listener is unable to understand what you are saying, it is likely that he will soon lose track of the
conversation.
 Remain calm and focused: If you want to be able to effectively get across what you want to
communicate. Nervousness and distractions can easily make you forget some things that you may
want to communicate.
b. Non-verbally:
 Don’t speak with folded hands or arms: Folded hands/arms convey a closed mind and lack of
enthusiasm about what you are saying.
 Wear a smile: This will exude positivity and help you gain the confidence and trust of the audience.
c. Visually:
 Don’t go overboard with your imagination and creativity. Remember the main aim of visual
communication is to present complex things in a simple manner.
 Use your colours and slogans and other written matter in such a way that they appeal to the viewers
and speak for themselves.

Q. 5. Importance of Feedback:-
 Feedback is ever present in daily activities. While appraisals and exams are indeed clear examples of
feedback, in our day to day work, when we speak to someone, it is very often feedback, as we are in
fact repeating what we have understood and imbibed ourselves.
 Feedback is motivational and serves as a self-improvement tool. The feedback received helps the
sender analyse his/her strengths and weaknesses in communication.
 Feedback, as far as the sender goes, is effective listening to the receiver.
 Feedback decides the further course of the conversation. If the feedback is positive, the sender can
continue on the same lines of communication, whereas a negative feedback indicates a need for a
change in the manner of communication and restart of the communication cycle.
 Feedback is the basis of problem solving. Feedback ensures a two-way communication, which is the
first brick in problem solving.
 Feedback ensures equality and democracy in communication, as the receiver too gets a voice when
he gives a feedback.