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007-4001-004 ToxiRAE PID PGM-30 E
007-4001-004 ToxiRAE PID PGM-30 E
POCKET PID
PGM-30
May 2005
RAE Systems Product Line
Thank you.
RAE Systems
Table of Contents
1. GENERAL INFORMATION ............................................ 1-1
1.1 General Specifications .....................................................1-2
2. OPERATION OF TOXIRAE ............................................ 2-1
2.1 Physical Description ........................................................2-2
2.2 Keys and Display.............................................................2-4
2.3 Power On/Off...................................................................2-6
2.4 Operations........................................................................2-8
2.5 Alarm Signals ................................................................2-11
2.6 Backlight........................................................................2-14
2.7 Preset Alarm Limits and Calibration .............................2-15
2.8 Datalogging....................................................................2-16
3. OPERATION OF CHARGING STATION .................... 3-1
4. PROGRAMMING OF TOXIRAE ................................... 4-1
4.1 Menu Options ..................................................................4-2
4.2 Keys for Programming Mode ..........................................4-4
4.3 Entering into Programming Mode ...................................4-5
4.4 Calibration of ToxiRAE Unit ..........................................4-7
4.4.1 Zero Gas Calibration .................................................4-8
4.4.2 Standard Reference Gas (Span Gas) Calibration.....4-10
4.4.3 Standard Reference Gas (Span Gas) Check.............4-12
4.4.4 Enter Standard Calibration Gas Value.....................4-14
4.5 Set Alarm Limits............................................................4-16
4.5.1 Set TWA Alarm Limit .............................................4-17
4.5.2 Set STEL Alarm Limit ............................................4-18
4.5.3 Set Low Alarm Limit...............................................4-19
4.5.4 Set High Alarm Limit ..............................................4-20
4.6 Set Datalog Options.......................................................4-21
4.6.1 Clear Data Memory .................................................4-22
4.6.2 Set Datalogging Period ............................................4-23
4.7 Set Real Time Clock ......................................................4-24
4.7.1 Set Year ...................................................................4-25
4.7.2 Set Month ................................................................4-26
4.7.3 Set Day ....................................................................4-27
4.7.4 Set Hour...................................................................4-28
4.7.5 Set Minute................................................................4-29
4.8 Gas Correction Factor....................................................4-30
4.8.1 Select Gas ................................................................4-31
4.8.2 Modify Correction Factor ........................................4-32
i
4.9 Setup Instrument............................................................4-33
4.9.1 Set User ID ..............................................................4-34
4.9.2 Set Site Number.......................................................4-35
4.10 Exit Programming Mode ...............................................4-36
5. COMPUTER INTERFACE FOR ToxiRAE .................... 5-1
5.1 Install ProRAE-Suite Software........................................5-2
5.2 Connect ToxiRAE to PC .................................................5-4
5.3 Start ProRAE-Suite Software ..........................................5-5
5.4 Setup Communication Port..............................................5-7
5.5 Processing the Configuration Data ..................................5-8
5.5.1 Editing the Configuration Data..................................5-9
5.5.2 Send Configuration to the ToxiRAE .......................5-17
5.5.3 Receiving Configuration Data .................................5-18
5.5.4 Configuring All Settings..........................................5-19
5.6 Processing the Logged Data ..........................................5-20
5.6.1 Receiving Data ........................................................5-21
5.6.2 View Logged Data in Text Mode ............................5-22
5.6.3 View STEL/TWA/AVG Value................................5-24
5.6.4 View Summary Information ....................................5-25
5.6.5 View Logged Data in Graph Mode .........................5-26
5.6.6 Export the Displayed Data to a Text File ................5-30
5.6.7 Exporting Graph to a File ........................................5-31
5.6.8 Print the Logged Data..............................................5-32
5.6.9 Upgrade the Datalog Option....................................5-33
6. THEORY OF OPERATION ............................................. 6-1
7. MAINTENANCE................................................................ 7-1
7.1 Battery Charging and Replacement .................................7-2
7.2 Sensor Module Cleaning..................................................7-5
7.3 Lamp Cleaning and Replacement ....................................7-7
8. TROUBLESHOOTING ..................................................... 8-1
8.1 Special Diagnostic Mode.................................................8-1
8.2 Troubleshooting Table.....................................................8-3
APPENDIX A. REFERENCE OF DISPLAY MODE……..A-1
APPENDIX B. REFERENCE OF PROGRAM MODE…...B-1
APPENDIX C. RESPONSE INFORMATION………….….C-1
APPENDIX D. RAE SYSTEMS TECHNICAL NOTES…..D-1
APPENDIX E. RAE SYSTEMS APPLICATION NOTES..E-1
Main Contact Numbers ...………………...…Outer Back Cover
ii
WARNING
-DO NOT PROCEED WITHOUT READING-
CAUTION!!
TO REDUCE THE RISK OF ELECTRIC SHOCK,
TURN OFF POWER BEFORE REMOVING THE
SENSOR CAP AND SENSOR MODULE FOR
SERVICE. NEVER OPERATE THE UNIT WHILE
THE CAP IS REMOVED. REMOVE SENSOR CAP
AND SENSOR MODULE ONLY IN AN AREA
KNOWN TO BE NON-HAZARDOUS.
iii
CAUTION:
For safety reasons this equipment must be operated
and serviced by qualified personnel only. Read and
understand instruction manual completely before
operating or servicing.
ATTENTION:
Pour des raisons de sécurité, cet équipment doit être
utilisé, entretenu et réparé uniquement par un
personnel qualifié. Étudier le manuel d’instructions
en entier avant d’utiliser, d’entretenir ou de réparer
l’équipement.
WARNING:
Use only RAE Systems battery packs, part nos. 500-
0021 or 500-0022. This instrument has not been tested
in an explosive gas/air atmosphere having an oxygen
concentration greater than 21%. Substitution of
components may impair intrinsic safety. Recharge
batteries only in non-hazardous locations.
AVERTISSEMENT:
Utiliser seulement l'ensemble de batterie RAE
Systems, la reference 500-0021 au 500-0022. Cet
instrument n’a pas été essayé dans une atmosphère de
gaz/air explosive ayant une concentration d’oxygène
plus élevée que 21%. La substitution de composants
peut compromettre la sécurité intrinsique. Ne charger
les batteries que dans emplacements désignés non
dangereux.
iv
WARNING:
The calibration of all newly purchased RAE Systems
instruments should be tested by exposing the sensor(s)
to known concentration calibration gas before the
instrument is used or put into service.
For maximum safety, the accuracy of the ToxiRAE
should be checked by exposing the sensor(s) to known
concentration calibration gas before each day’s use.
AVERTISSEMENT:
La calibration de toute instruments de RAE Systems
doivent être testé en exposant l’instrument a une
concentration de gaz connue par une procédure
dietalonnage avant de mettre en service l’instrument
pour la première fois.
v
Special Note
-1-
When the PGM-30 Pocket PID is taken out from the
transport case and turned on for the first time, there
may be some residual organic vapor trapped inside the
ionization chamber. The initial reading may indicate a
few ppm. Enter an area known to be free of any
organic vapor and turn on the unit. After running for
several minutes, the residual vapor in the sensor
chamber will be cleared and the reading should return
to zero.
-2-
The battery of the ToxiRAE unit will discharge slowly
even if it is turned off. If the unit has not been charged
for 5-7 days, the battery voltage will be low. Therefore,
it is a good practice to always leave the unit in the
charger so that it is fully charged and ready for
immediate use. It is also recommended to fully charge
the unit FOR AT LEAST 4 HOURS before first use
(see Section 3.0 for more information).
vi
GENERAL INFORMATION
1. GENERAL INFORMATION
• User Friendly
-menu driven, intuitive end-use operation
1-1
GENERAL INFORMATION
1-2
GENERAL INFORMATION
1-3
GENERAL INFORMATION
Table 1.2
Single-unit Charging Station Specification
1-4
OPERATION OF TOXIRAE
2. OPERATION OF TOXIRAE
The ToxiRAE PID Unit is a pocket size organic vapor
exposure monitor/sampler. It gives the real time
measurements and activates alarm signals whenever the
exposure exceeds preset limits. Prior to factory shipment
the ToxiRAE is preset with default alarm limits and the
sensor is pre-calibrated with 100 ppm isobutylene gas.
However, the user should calibrate the instrument before
the first use. After the unit is fully charged and calibrated,
it is ready for immediate operation.
2-1
OPERATION OF TOXIRAE
2-2
OPERATION OF TOXIRAE
2-3
OPERATION OF TOXIRAE
Figure 2.2 shows the LCD display and the keypad on the
front panel of the unit. The function of the 3 keys during
normal operation are summarized below:
Table 2.1
Key Function in Normal Operation
2-4
OPERATION OF TOXIRAE
2-5
OPERATION OF TOXIRAE
The unit next displays the four preset alarm limits, battery
voltage and available data storage memory (in percentage).
After about 20 seconds, the display shows the
instantaneous reading of the gas concentration in ppm and
is ready to monitor gas concentration.
To turn off the ToxiRAE Pocket PID Unit, press and hold
the [MODE] key for 5 seconds. Unit will beep once per
second during power-down sequence. The message
"Off!.." flashes on the LCD display and the display, goes
blank indicating that the unit is turned off. When the unit
is turned off, all the current real time data including TWA,
STEL, Peak and run time are erased. However, the datalog
data is preserved in non-volatile memory for data down
load at a later time. The current date and time of day are
also preserved, as long as the batteries have sufficient
charge.
2-6
OPERATION OF TOXIRAE
2-7
OPERATION OF TOXIRAE
2.4 Operations
2-8
OPERATION OF TOXIRAE
2-9
OPERATION OF TOXIRAE
To choose a display:
These eight displays are arranged in a "round robin" order:
2 - 10
OPERATION OF TOXIRAE
2 - 11
OPERATION OF TOXIRAE
2 - 12
OPERATION OF TOXIRAE
WARNING:
THE ALARM SIGNALS ARE DISABLED
DURING PC COMMUNICATION OR
CALIBRATION OPERATION. TO REDUCE
THE RISK OF EXPOSURE TO HAZARDOUS
ATMOSPHERES, PERFORM PC
COMMUNICATION OR CALIBRATION ONLY
IN AREA KNOWN TO BE NON HAZARDOUS.
2 - 13
OPERATION OF TOXIRAE
2.6 Backlight
2 - 14
OPERATION OF TOXIRAE
Table 2.2
Factory Calibration and Preset Alarm Limits
Calibration standard gas 100 ppm isobutylene
2 - 15
OPERATION OF TOXIRAE
2.8 Datalogging
ToxiRAE Pocket PID Unit calculates and stores the gas
readings based on user specified data logging period and
the type of measurement. Three types of gas
measurements (minimum, average, and maximum
concentration) can be stored, at each datalogging period.
The datalogging period can be programmed from one
second to 60 minutes in one-second increments. In
addition, a time stamp, a user ID, a site number, serial
number, last calibration and check date, and alarm limits
are also stored. All data is retained in non-volatile memory
so it can be down loaded at a later time to a PC, even if the
unit was turned off.
2 - 16
OPERATION OF TOXIRAE
Automatic Datalogging
Datalogging is automatically started at the end of each
“datalogging period” when the unit is turned on.
2 - 17
OPERATION OF TOXIRAE
Datalogging indicator
If datalogging is on, a small "⎡" symbol is displayed before
the letter "ppm" to indicate the datalogging status.
Datalogging pause
Under the following conditions, the datalogging will be
paused automatically:
1) When entering programming mode, datalogging will
stop. Upon exiting the programming mode, the
datalogging will resume.
2) When entering PC Communication standby mode,
datalogging will stop. Upon exiting the PC
communication standby mode, datalogging will restarted
only if datalogging mode was set to automatic
mode.
2 - 18
OPERATION OF CHARGING STATION
3-1
OPERATION OF CHARGING STATION
3-2
OPERATION OF CHARGING STATION
3-3
OPERATION OF CHARGING STATION
3-4
OPERATION OF CHARGING STATION
3-5
OPERATION OF CHARGING STATION
WARNING:
TO REDUCE THE RISK OF IGNITION OF
HAZARDOUS ATMOSPHERES, RECHARGE
BATTERY ONLY IN AREA KNOWN TO BE
NON HAZARDOUS. REMOVE AND
REPLACE BATTERY ONLY IN AREA
KNOWN TO BE NON HAZARDOUS.
3-6
PROGRAMMING OF TOXIRAE
4. PROGRAMMING OF TOXIRAE
The ToxiRAE Unit is built with a microcomputer to
provide programming flexibility for the user. Authorized
users can re-calibrate the unit, change the alarm limits,
change site number, user ID, datalogging period, real time
clock, etc.
4-1
PROGRAMMING OF TOXIRAE
Table 4.1
Menu Option Display
1 Verify password Code0000
2 Calibrate instrument Calib?
3 Set alarm limits Alarm?
4 Set datalogging options Data?
5 Set real time clock Clock?
6 Gas correction factor Gas?
7 Setup instrument Setup?
4-2
PROGRAMMING OF TOXIRAE
User Mode
There are two user modes to allow a user to control the
access to the programming menu. If the user mode is set to
“display,” then a user cannot enter programming menu at
all. If the user mode is set to “program”, then a user can
enter programming mode. The user mode must be set
using a PC (see Section 5.0 for details on setting up the
user mode).
Security Level
There are three levels of security in the ToxiRAE
programming mode to provide further protection against
un-unauthorized changes to the instrument alarm settings
and other settings. The level 2 security allows a user to
enter programming mode without any password checking.
This is the default security setting. The level 1 security
requires a 4-digit password to enter programming. Level 0
security allows a user to enter the programming mode
without any password checking, as the level 2. However,
it does not allow a user to save any changes to the alarm
limits, real time clock, gas selection, correction factor, user
ID or site numbers. A user can still perform calibration
with level 0 security. The security level must be set using
a PC (see Section 5.0 for details on setting up the security
level).
4-3
PROGRAMMING OF TOXIRAE
Table 4.2
Key Function in Programming Mode
4-4
PROGRAMMING OF TOXIRAE
2. Press and hold down both [MODE] and [N/-] keys for
three seconds to enter programming mode. Note: this
is to prevent user entering programming mode by
accident.
4-5
PROGRAMMING OF TOXIRAE
4-6
PROGRAMMING OF TOXIRAE
CALIBRATION WARNINGS:
The calibration of all newly purchased RAE Systems
instruments should be tested by exposing the sensor(s) to
known concentration calibration gas before the instrument
is used or put into service.
For maximum safety, the accuracy of the ToxiRAE should
be checked by exposing the sensor(s) to known
concentration calibration gas before each day’s use.
Table 4.2
Sub-Menu Option Display
1 Zero gas calibration Zero?
2 Span gas calibration Span?
3 Span gas check Check?
4 Span gas value Cal Gas?
4-7
PROGRAMMING OF TOXIRAE
4-8
PROGRAMMING OF TOXIRAE
4-9
PROGRAMMING OF TOXIRAE
4 - 10
PROGRAMMING OF TOXIRAE
4 - 11
PROGRAMMING OF TOXIRAE
3. Press [Y/+] key when correct, to exit the span gas check
procedure and move to next sub-menu item.
4 - 12
PROGRAMMING OF TOXIRAE
4 - 13
PROGRAMMING OF TOXIRAE
4 - 14
PROGRAMMING OF TOXIRAE
4 - 15
PROGRAMMING OF TOXIRAE
Table 4.3
Sub-Menu Option Display
1 Set TWA alarm limit TWA +- 0010.0
4 - 16
PROGRAMMING OF TOXIRAE
4 - 17
PROGRAMMING OF TOXIRAE
4 - 18
PROGRAMMING OF TOXIRAE
4 - 19
PROGRAMMING OF TOXIRAE
4 - 20
PROGRAMMING OF TOXIRAE
Table 4.4
Sub-Menu Option Display
1 Clear data memory Clear?
2 Set datalogging period Period?
4 - 21
PROGRAMMING OF TOXIRAE
3. Press the [Y/+] key again will erase all the data
memory.
4 - 22
PROGRAMMING OF TOXIRAE
4 - 23
PROGRAMMING OF TOXIRAE
Table 4.5
Sub-Menu Option Display
1 Set year Year = +- 95
4 - 24
PROGRAMMING OF TOXIRAE
4 - 25
PROGRAMMING OF TOXIRAE
4 - 26
PROGRAMMING OF TOXIRAE
4 - 27
PROGRAMMING OF TOXIRAE
4 - 28
PROGRAMMING OF TOXIRAE
4 - 29
PROGRAMMING OF TOXIRAE
Table 4.6
Sub-Menu Option Display
1 Select gas Gas = Hexane?
2 Modify correction factor Factor = +- 002.40
4 - 30
PROGRAMMING OF TOXIRAE
4 - 31
PROGRAMMING OF TOXIRAE
4 - 32
PROGRAMMING OF TOXIRAE
Table 4.7
Sub-Menu Option Display
1 Set user ID User 7777
2 Set site number Site 1001
4 - 33
PROGRAMMING OF TOXIRAE
4 - 34
PROGRAMMING OF TOXIRAE
4 - 35
PROGRAMMING OF TOXIRAE
4 - 36
COMPUTER INTERFACE FOR TOXIRAE
5-1
COMPUTER INTERFACE FOR TOXIRAE
5-2
COMPUTER INTERFACE FOR TOXIRAE
5-3
COMPUTER INTERFACE FOR TOXIRAE
5-4
COMPUTER INTERFACE FOR TOXIRAE
5-5
COMPUTER INTERFACE FOR TOXIRAE
5-6
COMPUTER INTERFACE FOR TOXIRAE
Note: In most PC's, there are two serial ports. Make sure
that the serial port selected in the Setup Port dialog box
matches the actual serial port connected to the ToxiRAE
monitor. The default serial port for ProRAE-Suite is
COM1. If the incorrect serial port is selected, an error
message of “error occur during serial port initialization”
will appear when a user tries to communicate between the
PC and the ToxiRAE monitor.
5-7
COMPUTER INTERFACE FOR TOXIRAE
5-8
COMPUTER INTERFACE FOR TOXIRAE
5-9
COMPUTER INTERFACE FOR TOXIRAE
5 - 10
COMPUTER INTERFACE FOR TOXIRAE
ID:
This section sets the identification that is used throughout
the datalog process. Both editing fields, Site and User,
can hold up to eight alphanumeric letters.
Security Level:
There are three levels of security. Use security level to
provide protection against unauthorized changes to the
monitor settings in the programming mode.
5 - 11
COMPUTER INTERFACE FOR TOXIRAE
5 - 12
COMPUTER INTERFACE FOR TOXIRAE
Power On Zero:
This option allows the monitor to perform a fresh air
calibration automatically when the monitor is turned on.
Care must be taken, when using this mode, to ensure that
the monitor is in a fresh air environment when turned.
Clock from PC:
This option allows the PC clock to be downloaded to the
ToxiRAE monitor so that the user does not need to
manually set the clock in the ToxiRAE monitor.
Datalog Selection:
User can choose one or more values for datalogging
purpose. User can choose to datalog the minimum,
average, and maximum values, or any combinations of
the three values.
Datalog Interval:
The datalog interval is the rate at which datalog samples
are recorded while the datalog is running. The unit of
datalog interval is second. The datalog interval
determines how often a new sample is calculated and
stored to the datalog.
Datalog Mode:
This may be set to either of four choices:
-- With Automatic start/stop, the datalogging begins
when the monitor is turned on and ends when it is turned
off.
-- With Manual start/stop, the datalog can begin by a
series of key presses in the menu of normal operation.
The maximum run time determines an automatic end to
the datalog or it can be stopped manually.
-- If Periodic start/stop (or daily) mode is chosen, the
user must specify the start and stop hour and minute. The
5 - 13
COMPUTER INTERFACE FOR TOXIRAE
5 - 14
COMPUTER INTERFACE FOR TOXIRAE
5 - 15
COMPUTER INTERFACE FOR TOXIRAE
OK/Cancel:
When the configuration changes are completed, click on
the OK button to save the configuration and return to the
client window, or click on the Cancel button to abort the
configuration changes.
5 - 16
COMPUTER INTERFACE FOR TOXIRAE
5 - 17
COMPUTER INTERFACE FOR TOXIRAE
5 - 18
COMPUTER INTERFACE FOR TOXIRAE
5 - 19
COMPUTER INTERFACE FOR TOXIRAE
5 - 20
COMPUTER INTERFACE FOR TOXIRAE
5 - 21
COMPUTER INTERFACE FOR TOXIRAE
5 - 22
COMPUTER INTERFACE FOR TOXIRAE
the left pane and the right pane to the left or to the right to
enlarge a pane as desired.
5 - 23
COMPUTER INTERFACE FOR TOXIRAE
5 - 24
COMPUTER INTERFACE FOR TOXIRAE
5 - 25
COMPUTER INTERFACE FOR TOXIRAE
5 - 26
COMPUTER INTERFACE FOR TOXIRAE
5 - 27
COMPUTER INTERFACE FOR TOXIRAE
5 - 28
COMPUTER INTERFACE FOR TOXIRAE
5 - 29
COMPUTER INTERFACE FOR TOXIRAE
5 - 30
COMPUTER INTERFACE FOR TOXIRAE
5 - 31
COMPUTER INTERFACE FOR TOXIRAE
5 - 32
COMPUTER INTERFACE FOR TOXIRAE
5 - 33
COMPUTER INTERFACE FOR TOXIRAE
5 - 34
THEORY OF OPERATION
6. THEORY OF OPERATION
ToxiRAE unit uses a newly developed electrodeless
discharge UV lamp as the high-energy photon source for
the PID instrument. A special high-efficiency lamp driver
is developed to turn on the UV lamp (see Figure 6.1).
LCD display
pump
buzzer
non-volatile
memory electrometer
IR transceiver
6-1
THEORY OF OPERATION
6-2
MAINTENANCE
7. MAINTENANCE
• Battery Pack
• Sensor Module
• Lamp
7-1
MAINTENANCE
WARNING:
TO REDUCE THE RISK OF IGNITION OF
HAZARDOUS ATMOSPHERES, RECHARGE
BATTERY ONLY IN AREA KNOWN TO BE NON-
HAZARDOUS. REMOVE AND REPLACE
BATTERY ONLY IN AREA KNOWN TO BE NON-
HAZARDOUS.
7-2
MAINTENANCE
7-3
MAINTENANCE
7-4
MAINTENANCE
7-5
MAINTENANCE
5. Clean the sensor cap and all the surface of the filter
thoroughly with methanol using a cotton swab.
7-6
MAINTENANCE
3. Gently pull out the lamp, avoiding contact with the flat
window surface.
7-7
MAINTENANCE
7-8
TROUBLESHOOTING
8. TROUBLESHOOTING
To aid the user in diagnosing the instrument, the unit has a
special mode that can display critical, low level
parameters.
Along with a troubleshooting table, the user can usually
narrow the problem down to one or two areas and correct
the problem without having to return the unit for repair.
8-1
TROUBLESHOOTING
Table 8.1
Key Action Results
10 x1
[MODE] Lamp 154
[MODE] Pump 10
[MODE] No Lamp?
[MODE] Bat 2.4V
[MODE] Run Time ... 00:01
[MODE] Log On? (if log option)
[MODE] PC comm?
[MODE] 10 x1
8-2
TROUBLESHOOTING
8-3
TROUBLESHOOTING
8-4
TROUBLESHOOTING
8-5
TROUBLESHOOTING
8-6
APPENDIX A. QUICK REFERENCE OF DISPLAY MODE
display wrong
[m] [Y]
[N]
correct
TWA =0 or 2
[m]
STEL Toggle
Back Light
Toggle Manual
Datalog
[m]
Program
Peak Mode
[m]
Battery volt
[m]
Run Time
[m]
[Y]
Log On/Off ? Beep / Flash
[m]
[Y] [m] or [N]
PC comm ? Ready...
[m]
A-1
APPENDIX A. QUICK REFERENCE OF DISPLAY MODE
A-2
APPENDIX B. QUICK REFERENCE OF PROGRAM MODE
[N]
[Y] [m] [m] [m] [m]
[N]
[Y] [N] [m]
[N]
[Y] [m] [m] [m] [m] [m
[N]
[Y] [Y] [m]
[N]
[Y] [m] [m]
[N]
B-1
APPENDIX B. QUICK REFERENCE OF PROGRAM MODE
B-2
APPENDIX C. RESPONSE INFORMATION
C-1
APPENDIX C. RESPONSE INFORMATION
C-2
APPENDIX D. RAE SYSTEMS TECHNICAL NOTES
D-1
APPENDIX D. RAE SYSTEMS TECHNICAL NOTES
D-2
APPENDIX D. RAE SYSTEMS TECHNICAL NOTES
D-3
APPENDIX E. RAE SYSTEMS APPLICATION NOTES
E-1
APPENDIX E. RAE SYSTEMS APPLICATION NOTES
E-2
APPENDIX F
Name:
Company:
Mailing Address:
Country:
Telephone:
Fax:
Technical Notes:
(just list TN #)
Application Notes:
(just list AP #)
Comments:
Thank you,
RAE Systems Sales & Marketing Department
F-1
APPENDIX G
Name:
Company:
Shipping
Address:
City, State, Zip:
Telephone:
Fax:
Serial number:
Model:
Reason for
return:
Note: When returning an instrument for repair, please send only the monitor that needs
to be worked on without any additional accessories. Only send accessories with the
instrument when they are also in need of repair. This will help us get your equipment
back to you in an efficient manner.
Thank you,
RAE Systems Service Department
G-1
LIMITED PRODUCT WARRANTY
RAE Systems (RAE) warrants the RAE products to the
original owner purchased directly from RAE or an
authorized RAE Reseller to be free of defects in
workmanship for a period of one year from the date of
original shipment to owner exclusive of consumable
including batteries, filters and calibration gases. Pumps
and 10.6 eV electrodeless discharge lamps are warranted
for one year, 9.8 eV lamps for six months and 11.7 eV
lamps for one month. RAE's obligation under this
warranty is limited to replacing or repairing, at RAE's
option, any defective part if returned to a RAE authorized
factory repair center, with shipping charges prepaid by the
buyer, and which, upon inspection by RAE, shall prove to
have been defective in normal use and service.
E-mail: