General Details

Ombudsman Office BO-Patna CEPC Office NA

Complaint Number 201819012000465 Complaint Date 28/06/2019

Complaint To RBI

Details of the eligible regulated entity

Type Bank Category SBI AND ITS ASSOCIATES

Is complaint related to
No Name STATE BANK OF INDIA
credit card

Branch Bhagalpur (M Corp.) District BHAGALPUR

State BIHAR Address 1 BHAGALPUR, , , ,

Address 2 Branch Category URBAN

Is complaint regarding
Nodal Officer's name ANJALI SINHA No
wallet

Transaction/Reference
Name of the wallet
Number

Is your complaint
against a Business No
Correspondent?

Complainant Details
Complainant Name Alka kumari Age 25

Complainant Category Individual Email ID shortfram@gmail.com

pg girls hostel P.M.C.H , Patna

Mobile No 8521458625 Complainant Address
(Bihar)

Telephone No

Account Details
Account category OTHER Account sub category OTHER

Bank account no 36719056984 Card no 4591150110367919

Loan Account no

Complaint Details
Account debited but cash not
Category ATM/DEBIT CARD Grounds of complaint
dispensed by ATM

8(1)(L)(i)Non-adherence to the instructions of Reserve Bank on ATM

Relief sought (in
Subject Description / Debit Card and Prepaid Card operations in India by the bank or its 10000
Rupees)
subsidiaries

I already complained five times to

Compensation sought, if
Facts of the complaint my bank regarding the situation
any (in Rupees)
but no solution from the bank

Nomination Details
Nomination No Representative Name

Representative Representative
Telephone Number Address Line 1

Representative Address
Representative Place
Line 2

Representative District Representative State

Representative Pincode