1.

The ____ of Business Letter is Called layout

(a)Body (b)Content (c)Pattern (d)All of the above

2.The ______ body of the presentation should be broken into short and clear units.
(a)Main (b)Middle (c)Upper (d)Lower
3._______ of the letter consists of main message.

(a)Heading (b)Body (c)Greeting (d)Closing

4.The following is the permanent records for business

(a)Business Letter (b)Ledgers (c)Production Repots (d) All of the above

5.Body of the Letter divided into ______ parts

(a)1 (b)2 (c)3 (d)4

6.The usual form of greetings used for unmarried women

(a)Madam (b)Mr (c)Mrs (d)Gentlemen

7.The most important part of the letter is______

(a)body of the letter (b)the heading (c)Date (d)post script

8.Normal Salutation in chairman’s speech will be_____

(a)Respected Sir (b)Ladies and Gentlemen (c)Dear sir (d)Madame

9.The inside address should be written

(a)above the salutation (b)below the salutation (c)above the heading
(d)above the date

10.The inside address is typed ________

(a)right hand bottom (b)right hand side (c)left hand side (d)last

11.When Respected Sir is the salutation the appropriate complimentary close i_______
(a)Yours affectionately (b)Yours sincerely (c)Yours Faithfully (d)Yours
lovingly

12.Appropriate salutation for an application is _______

(a)Dear Sir (b)My Dear Sir (c)Sir (d)Sir Mr X

13.Margin to a letter is like________

(a)engine to a machine (b)frame of a picture (c)evidence for the communication
(d)borders

14.Conciseness means________
(a)coherence (b)brevity (c)courtesy (d)convincing

15.Good punctuation will not involve___________

(a)both (b)rereading (c)ambiguity (d)misunderstanding

16. All the following are principles of business letter writing, except:
a. Consideration b. Directness c. Precision d. Ambiguity
17.The main point is written in which part of a formal letter
(a)Post script (b)Closing (c)Opening (d)body
18.In a formal letter what is the name given to the address and date at the top_____
(a)Starting (b)Closing (c)Body (d)Heading
19.How would you end the main body of a formal letter
(a)by telling the recipient what he should be doing next (b)By talking about the weather in
city
(c)By talking about the weather in recipient’s city (d)By expressing love for the
Recipients

20.If you didn’t know the recipients name , how would you close the letter
(a)With love (b)Yours sincerely (c)yours faithfully (d)Affectionately yours

21) Where is the name of the company placing the order mentioned?
a) Top left corner
b) Top right corner
c) Bottom left corner
d) Bottom right corner

22) Where is the date mentioned in the letter when an order is placed?
a) With the address of the company placing the order
b) Below the address of the seller
c) After the salutation
d) Along with the leave-taking

23)Which of these should not be mentioned in a letter while placing an order?

a) Date
b) Address of seller
c) Age of owner
d) Leave taking

24)Which of these is mentioned in a letter when an order is placed?

a) Age of the owner
b) Nationality of the owner
c) Health of the owner
d) Mode of payment

25)Where is the leave-taking mentioned in an order letter?

a) Top left
b) Top right
c) Bottom left
d) Bottom right

26)Which of these is not mentioned in a letter of complaint?

a) Problems in the supply of goods
b) Shortcomings in the supply of goods
c) Features in the supply of goods
d) Fault in the supply of goods
27)Where is the address of the company complaining mentioned?
a) Top left corner
b) Top right corner
c) Bottom left corner
d) Bottom right corner

28) Where is the leave-taking mentioned in a letter of complaint?

a) Top left
b) Top right
c) Bottom left
d) Bottom right

29). If each line in the inside address is started after leaving a small gap, it is known as
a. Block form. b. Correct form. c. Indented form. d. Address form

30).Business letters produce immediate effect because they are:

A)informal
B)interesting
C)formal
D)brief

31)Letters that please the receiver are called:

A)good-news letters
B)routine letters
C)invitation letters
D)“yes” letters

32)The purpose of a “no” response letter is to leave the reader with:

A)unpleasant feelings
B)minimum disappointment
C)no future hope
D)reasons for the rejection of the request

33)Form letters are also known as:

A)bad news letters

B)persuasive sales letters
C)formal letters
D)circular letters

34)A memorandum (memo) is considered a brief form of written communication for:

A)formal use
B)external use
C)internal use
D)legal use

35)Simplicity in writing means essentially:

 A)plainness
B)the use of simple words
C)the use of simple sentences
D)the use of simple tense

36) Writing a letter with “you-attitude” means writing:

A)from the point of view of other persons not concerned

B)from the point of view of the writer
C)from the point of view of the reader
D)using the word “you” repeatedly

37) Good business letters are characterized by the following personal quality of the writer:

A )seriousness
B) Humour
C) Formality
D )sincerity

38) The simplified style business letter has:

A)indentation
B)a subject line
C)a salutation
D)a complimentary close

39) Modern business letters are usually written in:

A)indented style
B)semi-block style
C)simplified style
D)full-block style

40)Which is not a part of Business Letter

A) Inside Address
B)Intending
C)Salutation
D)Signature

41)How many times will you name Appear on a Business letter

A) 4 B) 2 C) 3 D) 1

42)Which part to a business letter comes after the body

A)Heading B) Closing C) Salutation D) Signature
43)What is the Name and Address you are writing to Called?
A)Signature B) Heading C) Inside Address D) Body

44)Which part of a Business Letter Uses a Colon?

A) Signature B)Heading C) Salutation D)Inside Address

45)What do you Write in the salutation if you don’t know an exact name?
A)Take you best guess B) Write Dear Sir or madam C)Leave it blank D) Write Dear Person

46)What style format is the business letter written in?

A)Left FormatB) Block Format C)Center Format D) Square Format

47)Who can you not write a business letter to?

A)Restaurant B) Friend C)Sports TeamD) President

48)What is one reason you can write a business letter?

A)Tell about your day B) To share a funny story C) To catch up on a missed birthday
D)To Express a concern for a product

49)How many part to a business letter are there

A)1 B)6 C)9 D) 4

50)All business letters have one thing in common

A) Their Purpose B) Professionalism C) They are Private D)Publicity

1 C 11 B 21 B 31 A 41 B
2 A 12 A 22 A 32 B 42 B
3 B 13 B 23 C 33 B 43 C
4 A 14 A 24 D 34 C 44 C
5 C 15 A 25 D 35 C 45 B
6 A 16 D 26 C 36 C 46 B
7 A 17 D 27 B 37 D 47 B
8 B 18 D 28 B 38 B 48 D
9 A 19 A 29 C 39 D 49 B
10 C 20 C 30 A 40 B 50 D