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MS 201 | Question and Answers

Posted on: May 22, 2018 | By: Trenovision – 18 Comments
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MS 201 | Mock Test Your Name (required)

MS 201 stands for Managed Service 201 which refers to management of IT Services while
Your Email (required)
delivering to Customer.Ms 201 typically include three types of agreement such as

Service Level Agreement [SLA]

Subject
Operational Level Agreement [OLA]

Underpinning Contracts [UC]

Your Message

1
Due diligence is typically conducted after submitting request for proposal ( RFP)?
a. True
b. False
 Show Answer

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2
As per order work bench system (OWBS), a managed services engagement can be large program Con몭rm
with classi몭cation “MA or MI”
a. True
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b. False
 Show Answer
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Managed services project can have classi몭cation of “MA or MI or IA or IT”, as per Order Work Password: Methods and Steps
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____________ and _____________ is one of the input criteria for PRE engagement.
a, Sales handover graliontorile on 41 Android Secret Codes
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d. None of the above leading cloud computing? - Trenovision on
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________ should be suitably identi몭ed, planned and executed throughout the service
works and how to buy
management life cycle
a. Escalations
b. Risks
c. Service improvements
d. All of the above
 Show Answer
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7
According to managed services execution lifecycle, play back session is an activity of ___________
a. Secondary support phase
b. Primary support phase
c. Knowledge acquisition phase(KAP)
d. None of the above
 Show Answer
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8
Transition has multiple tracks, they are __________
a. Technology track
b. Process track
c. People track
d. All of the above
 Show Answer

9
What information does CMDB contain for con몭guration items (CIs) ?
a. Attributes
b. State
c.  Relation
d.  All of the above
 Show Answer

10
________ and ________  project classi몭cation codes are used for transition projects in managed
services
a. IT and MI
b. IA and MA
c. IT and IA
d. MA and MI
 Show Answer

11
Post implementation review (PIR) should check for __________
a. Closure of related incident, problem ticket and request for change (RFC)
b. RCA for unsuccessful release
c. Formal release acceptance and sign-o몭 of deliverables from customer
d. All of the above
 Show Answer
12
One of the important activity of reverse transition is to _________
a. Have a sign-o몭 on acceptance criteria for completion
b. Record a risk log and  maintain the risk tracker diligently
c. Update service management plan and execution process document
d. None of the above
 Show Answer

13
Which of the following mandatory documents are required to be maintained in the standard
template?
a. Service management plan(SMP)
b. ITSM process scoping and SLA-KPI document
c.  Service description document and services delivery review report
d. All of the above
 Show Answer
14
First draft of service management plan( SMP) is created during__________
a. Due diligence phase
b. Knowledge acquisition phase (KAP)
c. Secondary support phase
d. Transition planning phase
 Show Answer

15
____________ is a study conducted to validate the assumptions made in preparing the proposal
and to obtain more information about the applications and  infrastructure that are in scope for
outsourcing.
a. Pre sales
b. Transition
c. Due diligence
d. None of the above
 Show Answer

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16
An agreement between an IT service provider and another part of the same organization
a. Underprinning contract(UC)
b. Operational level agreement (OLA)
c. Service level agreement
d. None of the above
 Show Answer

17
Arrange the following  in ascending order based on the  engagement maturity level
a. Co-managed > sta몭 augmentation> consulting> managed services
b. managed services> consulting> sta몭 augmentation> Co-managed >
c. consulting> sta몭 augmentation> managed services> Co-managed
d. sta몭 augmentation> Co-managed > managed services> consulting
 Show Answer

18
The service delivery manager decides the time and stakeholder to whom the CSAT survey is to
be administered. S/he then administers the  survery marking a copy to the  MQ / SQA  manager
a. True
b. False
 Show Answer

19
Addition of a new line of business (LOB) is considered change in scope of the engagement.
a. True
b. False
 Show Answer

20
All T&M engagement can’t be considered as “ Managed Services”
a. True
b. False
 Show Answer

21
One Managed services program may deliver for multiple SoW
a. True
b. False
 Show Answer
22
Prevailing managed services execution framework recommends sign-o몭 of SLA-KPI document
with customer.
a. True
b. False
 Show Answer
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23
First draft version of service management plan is an output of ___________
a. transition planning
b. secondary support
c. transition initiation
d. knowledge acquisition
 Show Answer

24
Boot camp is part of ______________ sub phase of transition
a. transition initiation
b. transition planning
c. knowledge acquisition
d. none of the above
 Show Answer

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25
IT partners with customer to de몭ne business and IT transformational initiatives in __________
a. L1- sta몭 augmentation
b. L2- Co managed
c. L3- IT managed
d. L4- consulting
 Show Answer

26
End of contract or reverse transition should be documented in service management plan as a
part of service planning . This has to be formally signed o몭 by____________
a. Internal IT services provider
b. Third party service provider
c. Customer
d. Company
 Show Answer
27
Engagements of type __________ do not qualify for managed services life cycle
a. L1 and L2
b. L2 and L3
c. L3 and L4
d. L1 and L4
 Show Answer

28
Outputs of reverse transition RE
a. Lessons learnt document
b. Delivery handover checklist and 몭nal delivery review report
c. Customer satisfaction survey
d. All of the above
 Show Answer

29
Which of the following agreements is/are result of outcome based agreements in managed
services?
a. Operational level agreement
b. Underpinning contract
c. Service level agreement
d. All of the above
 Show Answer

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Tagged With: ms 201 dumps

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18 REPLIES TO “MS 201 | QUESTION AND ANSWERS”

Ankit May 22, 2018 at 4:22 am

Help to answer the below question from ms 201

_________ describes the technical activities to be carried out for the engagement
a) Execution process document
b) Service description document
c) ITSM process scoping document
d) None of the above

Gaurav May 22, 2018 at 4:23 am

anyone can answer this ?

What can trigger change or revision in service management plan (SMP) ?
a Change of service manager
b Change in site
c Change in scope
d None of the above

Abhinav May 22, 2018 at 4:24 am

Ms 201 dumps
please help
Typically SOW along with which of the following should be considered as
Program/Project catalogue
a) Service delivery description(SDD)
b) Execution process document(EDD)
c) System maintenance technical document (SMTD)
d) None of the above

Frank May 22, 2018 at 4:25 am

Ms 201 need dumps

answer this question sir
Which of the following can trigger Continual service improvement activity ?
a) Take ownership of low priority tickets & check whether they meet agreed SLA
b) BCP requirements for delivery centers
c) Raise proactive request for procuring laptops, data cards, mobile phones as per
the requirement
d) Arriving at corrective and preventive action plans

Frank May 22, 2018 at 4:25 am

Also this one if anyone knows

As per wipro transition framework, the participants in Transition kick-o몭 meeting
are ____
a) Service delivery manager
b) Bid manager
c) Transition manager
d) All of the above

Rajat sharma May 22, 2018 at 4:26 am

need help on this

AS per IT service continuity procedure, disaster recovery(DR) drills should be
conducted___________
a) at least once a year
b) twice a year
c) not required
d) none of the above

Rahul choudhary May 22, 2018 at 4:27 am

Output of transition closure is ______

a) transition plan
b) estimation plan
c) lessons learnt document
d) none of the above

Neha sharma May 22, 2018 at 4:28 am

As per IT managed services execution lifecycle,governace,review and escalation

mechanism are decided in_____________
a) transition initiation phase
b) transition closure phase
c) primary support phase
d) transition planning phase
Sir can you please answer this ?

Rahul mishra May 22, 2018 at 4:28 am

help ??
why should immediately follow after an RFC is implemented?
a) Change record
b) Post implementation review
c) Impact analysis
d) Change review

Gaurav Jain May 22, 2018 at 4:28 am

Contractual disagreements and discussion with customer for any amendments

are usually key activity of ______________
a) Transition ignition phase
b) Transition closure phase
c) Transition planning phase
d) None of the above

Ashish gupta May 22, 2018 at 4:29 am

Ms 201 dumps need answer ?

The document that is used to identify IT service management processes that are
in scope of program is __________
a)ITSM process scoping document
b) Execution process document (EPD)
c)service delivery description (SDD)
d none of the above

Kiran May 22, 2018 at 4:30 am

need help on this ms 201 question ?

Overall transition gets broken down into di몭erent tracks for better management
and e몭cient delivery_____ is one of the tracks of transition.
a) Delivery track
b) Tools and infrastructure track
c) Transition track
d) All of the above

Suparna Mali May 22, 2018 at 4:31 am

Tried 3 time but failed need dumps ms 201 really helpful

__________can be used for veri몭cation of operational de몭nition of service level
objectives and metrics proposed
a) Standard SLA library document
b) SLA-KPI
c) ITSM process scoping document
d) None of the above

sa October 18, 2018 at 8:31 am

did u clear the ms201?

Ravi Kanth September 14, 2018 at 3:05 am

Need Wipro Delivery Manager dumps to clear the assessment

Kumar October 8, 2018 at 4:53 am

The needful on the answers must be done.

Kindly to the needful.

Mahesh December 18, 2018 at 10:57 am

please all dumps this ms 201 course

Braindumps Pdf March 15, 2019 at 7:49 am

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