Keep Retain

Satisfactory
Colour Legends: Need Attention
Need Serious Attention

Infrastructure & Eq

Non functional Equipment

Reporting Timely

Workshop (5S)
Dealer DSM

Margalla Motors Waleed 100 No 100

Suzuki Defence Motors Naeem 100 No 100

Suzuki Moro Motors Khawar 100 No 100

Suzuki Moro Motors (Dadu) Khawar 100 No 100

SNA Motors Muneeb 100 No 75

Suzuki Nawabshah Motors Khawar 100 No 75

Makli Motors Farhan 100 Yes 75

Naseer Autos Farhan 100 No 75

Suzuki Carachi Motors Farhan 100 No 75

Suzuki Kashmore Motors Farhan 75 No 100

Suzuki Jacobabad Motors Farhan 75 No 75

Suzuki GM Motors Farhan 100 No 75

Suzuki Malir Cantt Motors Khawar 100 No 100

Khalil Motors Khawar 75 No 50

Suzuki Sukkur Motors Khawar 100 No 50

SLM (Pvt) Ltd. Khawar 75 No 100

Suzuki Hub Motors Khawar 100 No 100

Danish Motors Muneeb 100 No 100

Suzuki Mehran Motors Muneeb 100 No 100

Zeeshan Autos Muneeb 50 No 50

Suzuki Highway Motors Muneeb 75 No 50

Suzuki Ittehad Motors Muneeb 50 No 100

Suzuki Motorways Naeem 100 No 100

Suzuki South Motors Naeem 100 No 100

Mandviwalla Motors Naeem 100 No 100

Suzuki Quetta Motors Naeem 75 No 75

Suzuki International Motors Naeem 75 No 75

Suzuki Ashraf Motors Naeem 75 No 100

I. G. Motors Waleed 100 No 100

Tharparker Motors Waleed 100 No 75

Suzuki TandoAllahYar Motors Waleed 100 No 75

Suzuki Sanghar Motors Waleed 25 No 50

Riaz Motors Waleed 100 No 100

Suzuki Champion Motors Waleed 75 No 100

Average 3000 3200 2875

 Suzuki Culture & Custom
Karachi Reg
tructure & Equipment Manpower Development
CL (5S, TV, Dispenser Reading Material)

Helmet, Gloves & Mask

DMIS JCs (Sch. Entries)

Manpower Motivation

Uniform & Name Tag

SSQS Bay Utilization
Infra. & Equip. %
Bodyshop (5S)

Man. Dev. %
Safety Shoes

100 75 95% 100 Yes 100 75 100 95% 100

75 75 90% 75 Yes 75 100 100 90% 100

100 100 100% 50 Yes 100 100 100 90% 100

NA 100 80% 100 No 100 75 75 70% 100

50 75 80% 75 Yes 75 75 75 80% 100

75 100 90% 75 Yes 75 75 75 80% 100

75 100 70% 100 Yes 100 75 75 90% 100

75 100 90% 100 Yes 100 75 75 90% 100

75 100 90% 100 Yes 100 75 75 90% 100

75 100 90% 100 Yes 100 75 75 90% 100

75 75 80% 100 Yes 75 75 100 90% 100

75 75 65% 75 No 25 75 75 50% 100

NA 100 80% 100 Yes 100 100 100 100% 100

50 25 60% 50 Yes 25 50 100 65% 100

50 100 80% 100 Yes 75 75 75 85% 100

75 100 90% 75 Yes 100 100 100 95% 100

100 100 100% 100 Yes 100 100 75 95% 100

75 100 95% 100 Yes 100 100 100 100% 100

100 100 100% 100 Yes 100 100 100 100% 100

50 50 60% 100 Yes 25 25 25 55% 100

50 75 70% 100 Yes 100 75 75 90% 75

100 100 90% 50 No 100 25 100 55% 100

100 100 100% 100 Yes 100 100 100 100% 100

100 100 100% 100 Yes 100 100 100 100% 100

100 100 100% 100 Yes 100 100 100 100% 100

75 75 80% 25 No 75 75 75 50% 75

75 100 85% 100 Yes 25 25 75 65% 100

100 100 95% 100 No 25 25 25 35% 100

100 100 100% 100 Yes 100 100 100 100% 100
75 100 90% 100 Yes 75 75 75 85% 100

NA 100 75% 100 Yes 100 100 100 100% 75

NA 50 45% 50 Yes 50 50 50 60% 50

100 100 100% 100 Yes 100 100 100 100% 100

100 100 95% 100 No 100 100 100 80% 100

2425 3050 88% 3000 2800 2800 2650 2850 83% 3275
ture & Customer Satisfaction
Karachi Region
Part Placement (Inside Vehicle/ Floor) Customer Satisfaction

Final Inspection Utilization

Special Tool Utilization

Mobile Van Utilization

Manual JCs Practice

Customer Attending
Time Control Tag

Fender Cover

VTB Display
Lift Pads

(5 Mints.)
Less Part Table 100 100 100 100 100 100 Yes 75

Only DMIS Part Table 75 100 50 100 100 75 Yes 75

Only DMIS Part Table 100 75 100 75 100 100 Yes 100

Only DMIS Part Table 100 75 75 75 75 100 No 100

Only DMIS Less 75 75 75 75 100 NA Yes 100

Only DMIS Part Table 50 50 100 75 75 NA Yes 100

Only DMIS Part Table 100 75 75 75 100 75 Yes 100

Only DMIS Part Table 100 75 100 75 100 75 Yes 100

Only DMIS Part Table 100 75 100 75 100 75 Yes 100

Only DMIS Part Table 100 75 75 75 100 NA Yes 100

Only DMIS Less 100 75 75 75 75 NA Yes 100

Only DMIS Less 100 75 75 75 75 NA Yes 75

Only DMIS Part Table 100 75 100 75 100 NA No 100

Only DMIS Part Table 75 50 50 50 75 75 Yes 50

Only DMIS Part Table 75 75 75 100 75 NA Yes 100

Only DMIS Part Table 75 100 100 100 75 NA Yes 50

Only DMIS Part Table 100 100 100 100 75 NA No 100

Only DMIS Part Table 100 100 100 100 100 100 Yes 100

Only DMIS Part Table 100 100 100 100 100 100 Yes 100

Less Less 100 100 100 100 100 NA Yes 100

Less Less 75 50 75 75 50 NA Yes 100

Only DMIS Part Table 100 75 75 75 75 NA No 100

Only DMIS Part Table 100 100 100 75 75 100 Yes 100

Less Part Table 100 75 100 100 75 100 Yes 75

Only DMIS Part Table 100 75 100 100 100 100 Yes 100

Less Part Table 75 75 75 50 75 NA No 100

Less Part Table 100 75 100 100 100 NA No 100

Less Part Table 100 75 75 50 100 NA No 100

Only DMIS Part Table 100 100 100 100 100 NA Yes 100
Only DMIS Part Table 75 75 75 75 75 100 Yes 100

Only DMIS Part Table 100 100 100 100 25 NA Yes 100

Only DMIS Part Table 100 100 100 100 25 NA No 100

Only DMIS Part Table 100 100 100 100 100 100 Yes 100

Only DMIS Part Table 100 100 100 100 75 NA Yes 100

-350 -200 3150 2800 3000 2875 2850 1375 2500 3200
 CS%

81%
92%
92%
89%
72%
72%
78%
94%
86%
92%

75
75
75
75
75
75
75
25
Loyal Customer Tracking

100
100
Vehicle Delivery

75
75
75
50
50

100
100
100
100
100
(Education for NDM)
Dealer Profit

Dealer Profit %

75%
88%
75%
75%
63%
88%
63%
63%
100%
100%
Overall 5S & Safety Rules

75
75

100
100
100
100
100
100
100
100

Ware House CI as per standard (Color

scheme for Floor & Racks as per standard)

75
75
75
75

100
100
100
100
100
100

Proper Binning of parts & tagging of

Warehouse Management

location and Part number at Racks/shelf/

75
75
75
75
75

100
100
100
100
100

parts level
72% 50 100 75% 75 100 75

64% 50 75 63% 75 100 100

72% 75 100 88% 100 100 100

69% 100 100 100% 50 50 75

78% 75 75 75% 75 100 100

78% 100 100 100% 100 100 75

75% 25 25 25% 100 100 100

100% 100 100 100% 100 100 100

100% 100 100 100% 100 100 100

78% 100 100 100% 25 75 75

56% 75 75 75% 25 25 25

67% 100 100 100% 100 100 100

94% 100 100 100% 100 100 100

86% 100 100 100% 100 100 100

97% 100 100 100% 100 100 100

53% 25 25 25% 100 75 75

69% 75 75 75% 75 75 75

61% 50 50 50% 100 100 75

89% 100 100 100% 100 100 100

86% 100 100 100% 100 75 100

78% 100 100 100% 100 75 100

64% 50 50 50% 50 25 25

100% 100 100 100% 100 100 100

86% 75 75 75% 100 100 100

74% 2675 2850 81% 3000 2975 2950

 Dsiplay of SGP/SGA/SGO stands as per

100
100
100
100
100
100
100
100
100
100
standard

Standard bradning at entrance of

workshop/Waiting and Showroom area

75
75

100
100
100
100
100
100
100
100
Sales Promotion

Customer Education on Genuine Parts by

Month:

Sales / Service Maangers Service Advisor /

75
75
50
75

100
100
100
100
100
100
CRO

Utilization of customer education

75
75
75
Material

100
100
100
100
100
100
100
Usage of Genuine Parts/ Customer Education
May-23
100 100 75 75

75 100 75 75

100 75 100 75

75 75 50 75

100 100 75 75

100 100 100 100

100 100 100 100

100 100 100 100

100 100 100 100

75 25 100 100

100 100 100 100

100 100 100 100

100 100 100 100

100 100 100 100

100 100 100 100

75 100 75 75

75 75 75 75

100 100 50 50

100 100 100 100

75 75 75 75

100 50 50 75

50 50 100 75

100 100 100 100

75 75 75 75

3175 3050 2950 3000

May-23

Overall Culture & CS %

Spare Parts %

96% 84%

96% 81%

100% 84%

86% 74%

100% 75%

89% 71%

89% 78%

93% 80%

86% 79%

89% 76%
86% 72%

86% 65%

93% 75%

64% 59%

89% 72%

96% 79%

100% 76%

100% 89%

100% 90%

68% 62%

68% 61%

100% 73%

100% 88%

100% 85%

100% 89%

82% 57%

75% 64%

82% 61%

100% 86%
82% 77%

79% 76%

54% 49%

100% 90%

86% 79%

89% 79%
 Keep Retain
Suzuki Culture & Customer Satisfaction
Colour Legends: Satisfactory
Month: Jun-23
Karachi Region
Need Attention
Need Serious Attention

Infrastructure & Equipment Manpower Development Customer Satisfaction Dealer Profit Warehouse Management Sales Promotion

Overall Culture & CS %

Usage of Genuine Parts/ Customer Education

Service Maangers Service

Mobile Van Utilization

SGP/SGA/SGO stands as
& tagging of location and

Utilization of customer
Manpower Motivation

Customer Attending (5

for Floor & Racks as per

Uniform & Name Tag

Part Placement (Inside

Genuine Parts by Sales /

Proper Binning of parts
standard (Color scheme

Customer Education on
SSQS Bay Utilization

Manual JCs Practice

workshop/Waiting and
CL (5S, TV, Dispenser

Spare Parts %
Racks/shelf/ parts level
Ware House CI as per
Overall 5S & Safety

Standard bradning at
(Education for NDM)

education Material
Infra. & Equip. %

Time Control Tag

Helmet, Gloves &
Reporting Timely

Reading Material)

Vehicle Delivery
Final Inspection

Dealer Profit %
Loyal Customer
DMIS JCs (Sch.
Non functional

Workshop (5S)

Showroom area
Fender Cover
Bodyshop (5S)

Part number at

Advisor / CRO
Vehicle/ Floor)
Man. Dev. %

VTB Display
Safety Shoes

Special Tool

per standard
Equipment

Utilization
Utilization

entrance of
Dealer DSM

Lift Pads

Dsiplay of
Tracking

standard)
Entries)

Mints.)
Mask

Rules
CS%
Naseer Autos Farhan 100 No 75 75 100 90% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 75 100 75 100 100 Yes 75 92% 100 100 100% 100 75 100 100 75 75 75 86% 91%

Suzuki Carachi Motors Farhan 100 No 75 75 50 80% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 75 Yes 75 94% 100 100 100% 100 100 100 75 75 75 75 86% 90%

Suzuki Carachi Motors (Makli) Farhan 100 No 100 75 100 95% 100 Yes 75 100 100 95% 100 Only DMIS Part Table 100 100 100 100 75 NA Yes 100 86% 100 75 88% 100 100 100 100 100 100 100 100% 92%

Suzuki Kashmore Motors Farhan 100 No 100 75 100 95% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 50 Yes 100 94% 75 100 88% 100 100 100 75 100 75 100 93% 94%

Suzuki Jacobabad Motors Farhan 100 No 75 75 100 90% 100 No 75 100 75 70% 100 Only DMIS Part Table 100 75 100 75 75 NA Yes 100 81% 75 100 88% 100 100 100 100 100 75 100 96% 88%

Suzuki GM Motors Farhan 100 No 75 75 100 90% 75 No 50 75 75 55% 100 Only DMIS Part Table 100 75 100 75 75 NA Yes 100 81% 75 100 88% 100 100 100 100 100 75 100 96% 85%

Suzuki Moro Motors Khawar 100 No 100 100 100 100% 75 Yes 100 75 75 85% 100 Only DMIS Part Table 100 75 100 75 100 100 Yes 100 94% 75 100 88% 100 100 100 100 100 100 100 100% 94%

Suzuki Moro Motors (Dadu) Khawar 100 No 100 NA 100 100% 100 No 100 75 75 70% 100 Only DMIS Part Table 100 75 75 75 75 75 No 100 75% 75 75 75% 100 100 75 100 75 75 75 86% 80%

Suzuki Nawabshah Motors Khawar 100 No 75 75 100 90% 75 Yes 75 75 75 80% 100 Only DMIS Part Table 75 50 75 75 75 NA Yes 100 72% 75 50 63% 100 75 100 100 100 50 100 89% 79%

Suzuki Malir Cantt Motors Khawar 100 No 100 NA 100 100% 100 Yes 100 50 100 90% 100 Only DMIS Part Table 100 75 100 100 100 NA No 100 75% 100 100 100% 100 100 100 100 100 100 100 100% 86%

Khalil Motors Khawar 100 No 50 50 50 70% 50 Yes 25 25 25 45% 100 Only DMIS Part Table 75 50 50 50 75 75 Yes 50 69% 100 100 100% 50 50 75 75 75 50 75 64% 63%

Suzuki Sukkur Motors Khawar 100 No 75 50 100 85% 100 Yes 75 50 25 70% 100 Only DMIS Part Table 100 50 50 50 75 NA Yes 100 69% 75 75 75% 75 100 100 100 100 75 75 89% 76%

SLM (Pvt) Ltd. Khawar 100 No 100 75 100 95% 75 Yes 100 100 100 95% 100 Only DMIS Part Table 75 100 100 100 100 NA Yes 75 83% 100 100 100% 100 100 100 100 100 100 100 100% 92%

Suzuki Hub Motors Khawar 100 No 100 100 100 100% 100 Yes 100 100 100 100% 50 Only DMIS Part Table 100 50 50 100 100 NA No 100 61% 25 25 25% 100 100 100 100 100 100 100 100% 81%

SNA Motors Muneeb 75 No 75 50 50 70% 25 Yes 100 100 75 80% 100 Only DMIS Less 75 75 75 75 75 NA Yes 100 69% 75 75 75% 100 100 100 100 100 100 100 100% 80%

Danish Motors Muneeb 100 No 100 50 100 90% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 100 Yes 100 100% 100 100 100% 100 100 100 100 100 100 100 100% 98%

Suzuki Mehran Motors Muneeb 100 No 75 75 100 90% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 100 Yes 100 100% 100 100 100% 100 100 100 100 100 100 100 100% 98%

Zeeshan Autos Muneeb 50 No 50 50 50 60% 50 No 50 25 25 30% 100 Only DMIS Less 100 100 100 100 100 NA Yes 100 83% 100 100 100% 25 75 75 75 25 100 100 68% 70%

Suzuki Highway Motors Muneeb 25 Yes 25 50 25 25% 50 No 75 75 75 55% 25 Less Less 50 50 75 75 50 NA Yes 100 47% 75 75 75% 25 25 25 100 100 100 50 61% 56%

Suzuki Ittehad Motors Muneeb 25 Yes 25 50 25 25% 25 No 25 25 25 20% 50 Less Less 25 25 25 25 25 NA No 25 11% 50 50 50% 100 100 100 100 100 100 25 89% 42%

Suzuki Jinnah Motors Muneeb 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 NA No 100 78% 100 100 100% 100 100 100 100 100 100 100 100% 92%

Suzuki Defence Motors Naeem 100 No 100 50 100 90% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 25 Yes 75 89% 75 75 75% 100 100 100 100 75 100 75 93% 90%

Suzuki Motorways Naeem 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 75 100 100 Yes 100 97% 100 100 100% 100 100 100 100 100 100 100 100% 99%

Suzuki South Motors Naeem 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 75 100 100 100 100 Yes 75 94% 100 100 100% 100 100 100 100 100 100 100 100% 98%

Mandviwalla Motors Naeem 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 75 100 100 100 100 Yes 100 97% 100 100 100% 100 100 100 100 100 100 100 100% 99%

Suzuki Quetta Motors Naeem 25 No 75 75 75 70% 25 No 75 75 75 50% 25 Less Part Table 75 75 75 50 75 NA No 100 47% 25 25 25% 100 75 75 75 100 75 75 82% 60%

Suzuki International Motors Naeem 75 No 75 75 100 85% 100 Yes 25 25 75 65% 100 Less Part Table 100 75 100 100 100 NA No 100 69% 75 75 75% 75 75 75 75 75 75 75 75% 71%

Suzuki Ashraf Motors Naeem 75 No 100 100 100 95% 100 No 25 25 25 35% 25 Less Part Table 100 75 75 50 100 NA No 100 53% 50 50 50% 100 100 75 100 100 50 50 82% 65%

Margalla Motors Waleed 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 75 100 100 100 100 Yes 75 94% 100 100 100% 100 100 100 100 100 100 100 100% 98%

I. G. Motors Waleed 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 NA Yes 100 89% 100 100 100% 100 100 100 100 100 100 100 100% 96%

Tharparker Motors Waleed 100 No 75 75 100 90% 100 Yes 75 75 75 85% 100 Only DMIS Part Table 75 75 75 75 75 100 Yes 100 86% 100 100 100% 75 75 75 75 75 75 75 75% 84%

Suzuki TandoAllahYar Motors Waleed 100 No 75 NA 100 94% 100 Yes 100 100 100 100% 75 Only DMIS Part Table 100 100 100 100 25 NA Yes 100 78% 100 100 100% 100 75 100 100 50 50 75 79% 82%

Suzuki Sanghar Motors Waleed 75 Yes 50 NA 50 44% 50 Yes 50 50 50 60% 50 Only DMIS Part Table 100 100 100 100 25 NA No 100 64% 50 50 50% 50 25 25 50 50 100 75 54% 55%

Riaz Motors Waleed 100 No 100 100 100 100% 100 Yes 100 100 100 100% 100 Only DMIS Part Table 100 100 100 100 100 100 Yes 100 100% 100 100 100% 100 100 100 100 100 100 100 100% 100%

Suzuki Champion Motors Waleed 75 No 100 100 100 95% 100 No 100 100 100 80% 100 Only DMIS Part Table 100 100 100 100 75 NA Yes 100 86% 75 75 75% 100 100 100 75 75 75 75 86% 88%

Average 3100 3200 2900 2400 3075 86% 2975 2600 2875 2800 2825 80% 3100 -250 -200 3225 2825 3100 2975 2950 1300 2600 3225 72% 2900 2950 84% 3175 3125 3175 3250 3125 3025 3025 89% 87%