CUSTOMER SUPPORT

Rithmic
MANUAL
Rithmic R|Trader Pro & Rithmic Manager
This manual will be used for internal purposes only
and mainly for Customer Support in order to help
monitor trading activity on our Clients Challenge
accounts.
Through R-Trader Pro you can view in detail the
time a trade or order was placed, filled, canceled or
RITHMIC MANUAL | Customer Support Department
rejected and also manually modify sections such as
balance, if approved from Risk team.
Both R-Trader Pro and R-Manager are for monitoring
and editing, R-Trader Pro on an account level and
R-Manager on a User level.
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How to view an accounts open positions

and also close them if needed
1 Click on IB-Dashboard.

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RITHMIC R|TRADER PRO

How to view an accounts open positions

and also close them if needed
2 Right click on the account you want to check and choose view positions.

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RITHMIC R|TRADER PRO

How to view an accounts open positions

and also close them if needed
3 Only if you have approval from client through E-Mail ticket to close open positions,
click on the X button.

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RITHMIC R|TRADER PRO

How to see recent orders

1 Right click on the account you want to check and choose Recent Orders.
This is done to see clients pending orders along with positions filled during the current day.

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RITHMIC R|TRADER PRO

How to see order History

1 This is done to view all Orders/Positions placed on an account. Right click on the account and click on
Order history.

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RITHMIC R|TRADER PRO

How to see order History

2 Choose which date you want to review and click on search.

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RITHMIC R|TRADER PRO

How to see when the order is placed

and when it is filled.
1 From order history or recent orders find the position you want to check and double click on it.

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RITHMIC R|TRADER PRO

How to see when the order is placed

and when it is filled.
2 In the new window, you can see in detail when the order was placed and when it was filled.

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How to see the Price & Type of the Order/Position

1 From Order History or Recent Orders/Positions you can see the type and price.

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RITHMIC R|TRADER PRO

How to manually set an accounts balance

1 Choose the account of which you want to modify the balance, Right click on it
and select Edit cash on hand.

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RITHMIC R|TRADER PRO

How to see why an order was rejected

1 Choose the account you want to check and go to Order History.
Under “Remarks” of each position or order you can see why the order was rejected.

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RITHMIC MANAGER

How to see when a trader connected

and to what platform

1 Open R-Manager and go to Manage Users.

2 Select the client you want to check and click on Login Attemps.

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How to see his enabled market data

Level1 and Level2
1 Go to Manage Users and select the user you want to check. Then click on Market Data.

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How to disable or enable an account

1 Go to Manage Accounts and choose the account you want to disable or enable.
Click on the status and choose your preferred option an then Submit.

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