R Rachel

Chapman

Position: Senior Manager, Design Ops

Company: Twitter
Location: San Francisco Bay Area, United States
Experience: 14 years exp

Skills
a/b testing Agile Methodologies creative strategy Cross-functional Team Leadership

information architecture interactive storytelling interactive tv Management Marketing Photoshop

product design Product Development product management Program Management

Project Management Quality Assurance Software Development User Experience user experience design

user interface design Web Design Cross-functional Team

Work experience
Apr 2022 - current time
Mar 2021 - Apr 2022
Dec 2010 - Feb 2021
Apr 2010 - Dec 2010
Nov 2009 - Apr 2010
Senior Manager, Design Ops
Twitter
Staff Program Manager, Design Ops
Twitter
Product Innovation Program Manager
Netflix
Program/Project Manager
Intuit
In this role, I tracked project milestones and negotiated SLAs for Web Design
team supporting Marketing and Product Development SaaS Products
(interaction and visual designers). I conducted weekly agile scrums to
proactively identify issues and propose solutions, allowing team to take on
additional high-priority projects. I created wiki pages, style guide, and new hire
emails to assist in on-boarding employees across Channel Marketing Teams
including design, project management and program management. I built a
customized scheduling mechanism for the Copywriters to facilitate productivity
and communication using relational database. I customized reports in Intuit
database to create operating mechanisms for Product Development SaaS
Designers and XD Teams that increased visibility and management of upcoming
projects
Production Designer
Intuit
As a Production Designer, I collaborated with development teams to deliver
customized, detailed final design deliverables, including slices, layout, and font
callouts; optimized site load times through sprites. I defined requirements,
gathered assets, and created and maintained resources to increase
productivity of the team including visual reference guide and resources
reference guide.

Educat ion
2005 - 2009 Business Management Economics
Bachelor of Arts
University of California, Santa Cruz

Head line
Design Ops @Twitter

Project s
Fitbit Hackday Project
http://techcrunch.com/2014/02/27/netflix-fitbit-hack/