1

DepEd National Quality Management System (NQMS)

 Sections:
DepEd Procedures
and Work 1. Management Review
2. Internal Quality Audit
Instructions Manual
3. Corrective Action
(PAWIM) 4. Risk Management
5. Documented Information Management
DM 14, s.2022 6. Citizen/Client Satisfaction Feedback
Management
Serves as the main 7. Training and Advocacy
reference for procedures on 8. Knowledge Management
the agency's QMS
implementation

DepEd National Quality Management System (NQMS) 14

2
RISK
MANAGEMENT
PROCESS
1. Communication & Consultation
2. Scope, Context, Criteria

3. Risk Assessment
a. Identification
b. Analysis
c. Evaluation
4. Risk Treatment
5. Monitoring & Review
6. Recording & Reporting
 RISK MANAGEMENT PROCESS
1. Communication &
Consultation TOP
2. Scope, Context, Criteria MANAGEMENT

OWNERS
3. Risk Assessment
a. Identification PROCESS 5. Monitoring & Review
b. Analysis
6. Recording & Reporting
c. Evaluation
4. Risk Treatment RISK MGMT TEAM
(RMT)
 Risk Management: Definition of Terms

DepEd National Quality Management System (NQMS)

 Risk Management: Definition of Terms

DepEd National Quality Management System (NQMS)

 Risk Management: Definition of Terms

DepEd National Quality Management System (NQMS)

 Risk Management: Definition of Terms

DepEd National Quality Management System (NQMS)

 Risk Management: Procedure Details
RISK MANAGEMENT
PROCEDURES
• PAWIM-P-002 | September 20, 2021
Risk Management Procedure
• PAWIM-F-003 | September 20, 2021
SWOT Matrix Template
• PAWIM-F-004 | September 20, 2021
Risk Registry Form
• PAWIM-F-005 | September 20, 2021
Opportunity Registry Form
• PAWIM-F-006 | September 20, 2021
Risk Monitoring & Review Form

In the context of DepEd

 Risk Management: Procedure Details

DepEd National Quality Management System (NQMS)

 Risk Management: Procedure Details

DepEd National Quality Management System (NQMS)

 Risk Management

DepEd National Quality Management System (NQMS)

 Risk Management
Planning Documents
A set of documents updated annually (during annual operations planning) which
contains the context, risks, opportunities, and quality objectives

SWOT Matrix Risk Registry Opportunity Registry

List of Relevant
OPCR
Interested Parties
 Risk Management
Planning Documents
List of Relevant
Opportunity
OPCR SWOT Matrix Risk Registry Interested
Registry
Parties
• Setting of • Identifying of • Mitigating • Enhancing • Determining
Quality internal and weaknesses and strengths and internal and
Objectives and external issues threats opportunities external clients
targets identified determined and their needs
and
expectations

✓ Must be updated annually

✓ Required for each functional division
 Risk Management
SWOT Matrix
Provides the context of the organization – external and internal issues
(ISO 9001:2015 clause 4.1)
 Risk Management

SWOT Matrix
Internal Environment
Involves anything within the RO/SDO.
• values, culture, knowledge, and
performance of the organization
External Environment
Involves anything outside the
RO/SDO.
• legal, technological, competitive
market, cultural, social and
economic, environment,
international, national, regional,
or local
 Risk Management
SWOT Matrix: Sample
STRENGTHS WEAKNESSES
• Diverse background and skillset of staff • No standard policy and process on the creation of items
• Personnel are knowledgeable on the office mandate and job • Lacks training/capability to develop tools/mechanisms to
functions measure organizational health and effectiveness
• Personnel have been trained on Foundations of • No system for M&E
INTERNAL

Organizational Development • Staff needs coaching and mentoring on policies related to

• Strong professional relationships with CO bureaus and organizational design processes (knowledge transfer)
services
• Developed baseline data for OD Interventions:
o Classification of Schools Division Offices
o Rationalization Plan documents
o Office functions & Job Descriptions

OPPORTUNITIES THREATS
• Technical assistance provided by other • Political interference
agencies/organizations (e.g. DAP, Ateneo CORD, etc) • Change in Administration that might lead to change in office
EXTERNAL

• Access to L&D and other trainings for professional direction

• Inability to keep up or adapt with global trends in organizational
development
development (Globalization)
• Establish network with other government agencies (e.g.
DBM, DAP, NCPAG, etc)
 Risk Management
Risk Registry
Preparation of action plan to mitigate the weaknesses and threats identified
in the SWOT analysis (ISO 9001:2015 clause 6.1)
 Risk Management
Risk Registry
• Declared Process & Risk Description – List the declared process and
describe the corresponding risk area and event. What can go wrong?
• Risk Causes & Consequences - Describe the risk event cause/s and
consequence/s. What would cause it to go wrong? What are the impacts if
it does go wrong?
• Current controls - Describe any existing policy, procedure, practice, or
mechanism that acts to minimize the risk. What is in place now that
reduces the likelihood of this risk occurring or its impact if it does occur?
• Likelihood – Rate the current Risk Likelihood. How likely is this risk to
occur?
• Impact – Rate the current Risk Consequence. How big would the impact of
this risk be if it occurs
• Risk Rating – Give the product of the Likelihood and Impact
• Treatment - Describe the actions to be undertaken for those risks requiring
further treatment
 Risk Management
Opportunity Registry
Prepare opportunity pursuit action plans to maximize the opportunities and strengths identified in
the SWOT Matrix (ISO 9001:2015 clause 6.1)
 Risk Management
Opportunity Registry
• Declared Process & Opportunity Statement– List the declared process and
describe the opportunities which can contribute to the quality of your
processes
• Likelihood – Rate the current Opportunity Likelihood. How likely is this
opportunity increase your chance of success in implementing your
processes?
• Impact – Rate the current Risk Consequence. How big would the impact of
this risk be if it occurs
• Opportunity Rating – Give the product of the Likelihood and Impact
• Opportunity Pursuit Action Plan - Describe the actions to be undertaken to
make the most out of the opportunity
• Person/Office Responsible– the office or person responsible to implement
the action plan
• Timeline – the exact date/s on when to implement the action plan
 Risk Management

RISK ASSESSMENT
• Risk Registry (F-004)

Risk Risk Analysis Risk

B
A

C
Identification Evaluation
 Risk Management
RISK ASSESSMENT
Rate the Impact/Consequence following the matrix below:
Rate Risk (Negative consequence) Opportunity
Insignificant 1 No impact on the organization/process or No No perceived value for improvement and
Customer Complaint sustainability
Minor 2 Minor impact in the organization/process or with Pursuing the opportunity will slightly
Significant minor customer complaint improve QMS and its sustainability
Significant 3 Moderate impact in the organization/process or Pursuing the opportunity will considerably
with customer complaints resulting in claims improve QMS and its sustainability
Major Significant 4 Major impact in the organization/process or with Pursuing the opportunity will highly
customer complaints resulting in claims with improve QMS and its sustainability
costly compensation but with alternatives
available
Highly Significant 5 Major impact in the organization/process or with Pursuing the opportunity will greatly
customer complaints resulting in claims with improve QMS and its sustainability
costly compensation involving noncompliance
with government regulation and legal action but
with no alternatives available
 Risk Management
RISK ASSESSMENT
Rate the Likelihood following the matrix below:
Rate Likelihood – Risk
Unlikely 1 Not known to happen or
occurrence of once a year
Low 2 Low occurrence of 2-3x a year
Moderate 3 Known to happen, the
occurrence of 4-5x a year
High 4 Very likely to happen, the
occurrence of 6-7x a year
Expected 5 Highly likely to happen, the
occurrence of 7x or more a year. the year
Likelihood - Opportunity
No chance of success within the
year
Low chance of success within the
year
Medium chance of success within
the year
High chance of success within
the year
Very High chances success within
 Risk Management
RISK ASSESSMENT
Compute the Risk Rating (Consequence x Likelihood) and determine if risk/opportunities are acceptable
following the matrix below:

𝑅𝑖𝑠𝑘 𝑅𝑎𝑡𝑖𝑛𝑔 𝑅𝑅 = 𝐼𝑚𝑝𝑎𝑐𝑡 × 𝐿𝑖𝑘𝑒𝑙𝑖ℎ𝑜𝑜𝑑

𝑂𝑝𝑝𝑜𝑟𝑡𝑢𝑛𝑖𝑡𝑦 𝑅𝑎𝑡𝑖𝑛𝑔 𝑂𝑅 = 𝐼𝑚𝑝𝑎𝑐𝑡 × 𝐿𝑖𝑘𝑒𝑙𝑖ℎ𝑜𝑜𝑑
Rare (1) 1 2 3 4 5
Low (2) 2 4 6 8 10
LIKELIHOOD

Medium (3) 3 6 9 12 15
High (4) 4 8 12 16 20
Very High (5) 5 10 15 20 25
Insignificant Minor Significant Major Catastrophic
(1) (2) (3) (4) (5)
IMPACT
HIGH PRIRORITY MEDIUM PRIORITY LOW PRIORITY
 Risk Management
Office Performance Review and
PERFORMANCE MEASURES: Commitment Form (OPCRF)
• Effectiveness/ Quality – the
extent to which actual
performance compares
with targeted performance.
• Efficiency – the extent to
which amount time and
resources is used for the
intended task or purpose.
• Timeliness – measures
whether the deliverable
was done on time based on
the requirements of the
rules and regulations
and/or clients/
stakeholders.
 Risk Management

Internal Stakeholders: List of Relevant Interested Parties

DepEd employees/
divisions within the RO
and/or specific functional
division.

External Stakeholders:
DepEd employees/
divisions outside the RO
and/or specific functional
division.
Clients or partners outside
of DepEd RO
 Risk Management
List of Interested Parties: EXTERNAL
 Risk Management
List of Interested Parties: INTERNAL
 Risk Management

RISK MONITORING & REVIEW (RMR)

• Accomplished by Risk Management Team

• Done in a quarterly basis every end of the quarter

• PAWIM-F-006 | September 20, 2021

Risk Monitoring & Review Form
 Risk Management
RISK MONITORING & REVIEW (RMR)
 Risk Management

RISK MANAGEMENT TEAM (RMT)

• In charge of the Risk Monitoring & Review,
and Reporting
• Recommended members:
1. OSDS
2. Chiefs/Heads of divisions/sections/units
3. Planning & Research Section
4. Designated Information Officer
• No limitations on the number of members
• Shall act as "auditors" focusing solely on the
Risk Registry & Opportunities Registry
 Risk Management

RISK MANAGEMENT TEAM (RMT)

• RMR
• Create a monitoring plan
• Visit Process owners:
• Assist Process Owners in filling out last
5 columns of their ROR
• Accomplish the RMR Form
• Reporting
• Report the RMR results in the
Management Review
 Post-Session Evaluation

Your feedback is important to us!

May we request everyone to answer our post
evaluation form which can be accessed
through bit.ly/QMSCapBuild_Feedback

DepEd National Quality Management System (NQMS)

 THANK YOU VERY MUCH!

Bureau of Human Resource and Organizational Development

Organization Effectiveness Division
bhrod.oed@deped.gov.ph
nqmssupport@deped.gov.ph
(02) 8 633 - 5375

DepEd National Quality Management System (NQMS) 35