Prework 4

25/03/2023, 13:51 Win Win
Win Win
Suggested time: 1hr 20mins
To get 70% you would need min 11/15
We will be using the theoretical communication skills frameworks covered in this prework to
debrief the role plays in the live sessions of actual difficult conversations you would like to
practice.
Participant info
Full name *
Mohit Agarwal
https://forms.office.com/Pages/ResponsePage.aspx?id=jCXjecENxk-2EaBmEmuEThMLVTA6BtlLnEX20-ddxhFUREc2OUhIU0hKVzMwWUQ4WjNXWlA… 1/21
25/03/2023, 13:51 Win Win
Registered email id:
(Please use the same email id that you logged in with previously, for our
systems to match submissions automatically) *
mohit@nova-benefits.com
What have been your learnings/reflections/experiences since the Ownership

session?
- Making sure that you are communicating problems and aligning with the other
party given any situation
- Taking ownership and ensuring that I don't blame the situation
Win Win relationships
25/03/2023, 13:51 Win Win
Win Win relationships
Where are you being a martyr?
- Family: I have been ensuring that my family is happy even if I need to sacrifice
my necessities
- Work: Ensuring that if a target needs to be achieved, I work 1-2 hours extra
- Friends: Sometimes ensure that I'm not stretching the argument and listening to
th th t
Where are you dominating others?
- Family: Telling them what to do and what not to do

- Work: Keeping targets as per my best interest
- Friends: Winning arguments even if I'm wrong sometimes to boost my ego
25/03/2023, 13:51 Win Win
What would be a win-win solution that you could create in these

relationships?
- Family: Balancing the fact that I have my needs and I give them liberty to decide
them for their own life
- Work: Taking ideas from my team members and their probabilities and deciding
targets based on that
- Friends: Listening to my friends more than right now and settling for the things
even if I don't have the best expected outcome for them
Win Win
Overview of Real Conversations model
This model contains a set of best practice communication skills that we believe will help you
create win-win outcomes in both your professional and personal lives.
25/03/2023, 13:51 Win Win
Real conversations - Overview of model
Sharing
Sharing
25/03/2023, 13:51 Win Win
If one of your subordinates turned up to a client meeting like Avantika in the

picture, which of the following statements would be 'feedback'? (1 Point)
You look shabby
You look terrible
You should dress professionally
You should tie your hair back
I don't like the way you've done your hair
Advice works in which situation? (1 Point)
When you care for someone
When you're very confident you're right
When you know more than the other person and they also feel that you know more
than them in the area being discussed
When you can see that someone is doing something wrong
When someone needs guidance
25/03/2023, 13:51 Win Win
Which of the following is not an example of judgement? (1 Point)
You are lazy
You are a creative person
This plan won't work
Your performance is not up to the mark
These are all examples of judgement
10
What are the advantages of Sharing over Judgement/Advice
- The person listens to you

- You are not tagging a name to them
- You ensure that you are sharing your points which will have an impact on them.
Listening
25/03/2023, 13:51 Win Win
Listening
Understanding
Understanding
25/03/2023, 13:51 Win Win
11
What does Understanding mean (1 Point)
When you understand the other person's point of view
When you know what the other person is trying to achieve
When you can say the other person's point of view in such a way that they agree that
you have accurately summarized their point of view and they can do the same for
your point of view
When you finally agree with the other person's point
Listening to someone carefully
Questions
Questions
25/03/2023, 13:51 Win Win
12
The disadvantage of Why questions compared to non-Why questions is:

(1 Point)
The other person might lie to you
The other person might feel mistrusted and get defensive
They might give you an irrelevant answer
It's faster to just tell them the solution sometimes
They can get to the root cause of the problem
13
What is the advantage of open questions compared to closed questions?

(1 Point)
They give you more information than you might have otherwise got
They move you into action
They give you quicker answers
They make sure that people don't close down
They can quickly help you understand if someone is lying to you or not
https://forms.office.com/Pages/ResponsePage.aspx?id=jCXjecENxk-2EaBmEmuEThMLVTA6BtlLnEX20-ddxhFUREc2OUhIU0hKVzMwWUQ4WjNXWl… 10/21
25/03/2023, 13:51 Win Win
14
Which of the following is a genuine question? (1 Point)
Do you really think this idea is practical?
What do you think we can do that will increase the likelihood of successful implemen-
tation of this idea?
Don't you think you could have called me when you found out about the problem?
Is this really the best you could have done?
So what you're saying is that you don't care if your subordinates perform or they don't?
Requests
25/03/2023, 13:51 Win Win
15
7 elements of a request
Requests
25/03/2023, 13:51 Win Win
16
If you don't make an explicit request and somebody doesn't do what you
wanted them to, then they have not met your (1 Point)
Commitment
Request
Expectations
Agreement
Target
17
The best way to get an open listener is to (1 Point)
Repeat yourself
Express yourself more assertively
Listen to them
Tell them you want their attention
Be in a quiet room without distractions
25/03/2023, 13:51 Win Win
18
In best practice project management, there is NEVER any URGENCY, but

there is ALWAYS a... (1 Point)
Sense of pressure to get the task done
Deadline
Client deliverable
Problem
Sense of possibility
19
The difference between a target and a commitment, is that a target is

(1 Point)
Aspirational
Not important
Something that cannot be negotiated
External
Unrealistic
Saying no
25/03/2023, 13:51 Win Win
Saying no
20
The person who can not say no to their boss is (1 Point)
Hard working
Committed
A slave
Sincere
Dedicated
Managing agreements & Holding people accountable
25/03/2023, 13:51 Win Win
Managing agreements
21
The sign of a great team is (1 Point)
They meet all their targets
They manage their agreements
They keep all their commitments
They never break their word
They are consistent
25/03/2023, 13:51 Win Win
22
Holding someone accountable means (1 Point)
Firing them if their performance is not up to the mark
Shouting at them if they've been lazy
Giving them a low rating if they have not performend
Making an example of them
Check, Understand, Explain the impact, Find a solution to the root cause, Make a new
agreement, Fire them if repeated broken commitments
23
What do you need to do to keep a culture of accountability (1 Point)
Keep your commitments
Make complete requests
Have honest conversations
Terminate work relationship if required
All of the above
25/03/2023, 13:51 Win Win
Reflecting on relationships
(Note: If you haven't installed the app, you can get the installation guide in the first video of the app
tutorial playlist: https://youtube.com/playlist?list=PLHVH6buulTJYj7Fb6Yty6JHh76dTUNLNw)
In the 'Life areas' page of the Stillwater Notion App, create a Life Area titled 'Relationships'.
Under 'Relationships' create individual goals for each of the important professional and
personal relationships in your life and enter your satisfaction level with their quality and
quantity.
24
What are the key relationships in your life that you would like to take to the
next level?
What skills and mindsets do you think you'd need to learn to be able to
achieve your relationship goals?
- Family
- Friends
- Work
Skills and mindsets:

- Able to listen
- Share properly and understand others
- Able to ask good questions in my life
- Keep the power of saying no to others
- Make clear requests
- Manage my agreements properly with people
25/03/2023, 13:51 Win Win
25
Optional video
Watch the video below to see how you can use the Notes function of the
Stillwater Notion app and how you can create your own personal wiki.
In the 'Notes' section of your app, click on the 'Praxeum' page to access the
full set of videos from this program
Stillwater Notion app - Creating your own personal wiki
26
Did you have breakout rooms in your previous live session *
Yes
No
25/03/2023, 13:51 Win Win
This section is only applicable if you had breakout rooms in

your previous session
Breakout rooms can be very challenging environments since they activate a lot of our primal
fears
- the fear of not being respected (I might say something dumb)

- the fear of not being liked (people might think I'm being too intrusive)
- the fear of uncertainty (am I doing it right?)
- the fear of disappointment (this is so uncomfortable and hard.. is it worth it?)
27
What were the behaviours you noticed yourself displaying in the breakout
room exercises?
(both effective and ineffective)
- Effective
-- Power of listening and taking feedback
-- Power of keeping my points clearly
- Ineffective
-- Sometimes cutting people from speaking
-- Making it a competition rather than taking ownership of the teamwork
28
What leadership behaviours would you like to commit to yourself to

practicing with your team mates in the next breakout room exercise?
- Listening clearing
- Comping as a team player and not individual
- Ensuring that I use correct words when I'm keeping my points
Final check
25/03/2023, 13:51 Win Win
Before you submit, a reminder to check the registered email you have entered at the
beginning of this form.
If you entered a typo or used a different email to the one you're registered with, the
automated system will not be able to allocate your prework to your account and you will not
receive credit for your submission.
This content is created by the owner of the form. The data you submit will be sent to the form owner. Microsoft is
not responsible for the privacy or security practices of its customers, including those of this form owner. Never give
out your password.
Powered by Microsoft Forms |

The owner of this form has not provided a privacy statement as to how they will use your response data. Do not
provide personal or sensitive information.
| Terms of use

Prework 4

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Prework 4

Uploaded by

Copyright:

Available Formats

25/03/2023, 13:51 Win Win

To get 70% you would need min 11/15

Registered email id:

What have been your learnings/reflections/experiences since the Ownership

Win Win relationships

Win Win relationships

Where are you being a martyr?

Where are you dominating others?

- Family: Telling them what to do and what not to do

What would be a win-win solution that you could create in these

Overview of Real Conversations model

Real conversations - Overview of model

If one of your subordinates turned up to a client meeting like Avantika in the

You look shabby

You look terrible

You should dress professionally

You should tie your hair back

I don't like the way you've done your hair

Advice works in which situation? (1 Point)

When you care for someone

When you're very confident you're right

When you can see that someone is doing something wrong

When someone needs guidance

Which of the following is not an example of judgement? (1 Point)

You are lazy

You are a creative person

This plan won't work

Your performance is not up to the mark

These are all examples of judgement

What are the advantages of Sharing over Judgement/Advice

- The person listens to you

What does Understanding mean (1 Point)

When you understand the other person's point of view

When you know what the other person is trying to achieve

When you finally agree with the other person's point

Listening to someone carefully

The disadvantage of Why questions compared to non-Why questions is:

The other person might lie to you

The other person might feel mistrusted and get defensive

They might give you an irrelevant answer

It's faster to just tell them the solution sometimes

They can get to the root cause of the problem

What is the advantage of open questions compared to closed questions?

They move you into action

They give you quicker answers

They make sure that people don't close down

Which of the following is a genuine question? (1 Point)

Do you really think this idea is practical?

Is this really the best you could have done?

The best way to get an open listener is to (1 Point)

Express yourself more assertively

Tell them you want their attention

Be in a quiet room without distractions

In best practice project management, there is NEVER any URGENCY, but

Sense of pressure to get the task done

The difference between a target and a commitment, is that a target is

Something that cannot be negotiated

The person who can not say no to their boss is (1 Point)

Managing agreements & Holding people accountable

The sign of a great team is (1 Point)

They meet all their targets

They manage their agreements

They keep all their commitments

They never break their word