Análise e Melhoria de Processos - ENAP

Imagine that the project you are working on has one round of client feedback that is
implemented as a part of the contract. The client asks the team to do a second round of
edits, but the project manager redirects the client to the contract and works with the
client and team to identify a feedback checklist. Which of the following benefits best
describes the benefit of project management for this scenario? Project management
increases customer satisfaction by planning projects. Project management manages
budgets so that projects are able to be successfully completed within the planned
budget. Project management improving communication between teams. Project
management addresses project risks proactively.

The benefit of project management for this scenario is:

Project management increases customer satisfaction by planning projects.

In this scenario, the project manager demonstrates the value of project management by
redirecting the client to the contract and working with both the client and the team to
identify a feedback checklist. By having a well-defined contract and a clear process for
handling client feedback, project management ensures that customer expectations are
managed effectively and that changes to the project scope are handled in a structured
and controlled manner. This can lead to increased customer satisfaction as the client's
needs and expectations are addressed in a systematic and organized way.

Imagine you have been invited to work on a committee that will be working to improve
training in multiple departments with multiple projects over the next year. Which of the
following terms best describes this initiative? A project A portfolio A program

The term that best describes this initiative is:

A program

A program is a collection of related projects and activities that are managed and
coordinated together to achieve strategic objectives and benefits. In this scenario, the
committee is working to improve training in multiple departments with multiple
projects over the next year. Since the focus is on managing and coordinating multiple
related projects with a common goal (improving training), it aligns with the concept of a
program. The program approach allows for better alignment, resource management, and
oversight of the various projects working towards the same objective.