CGS Ebook Transformative AI

| E B O O K | The Transformative Power of Generative AI and ChatGPT © 2023 Computer Generated Solutions, Inc. All rights reserved.
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| E B O O K | The Transformative Power of Generative AI and ChatGPT © 2023 Computer Generated Solutions, Inc. All rights reserved. 2
CONTENT CHAPTERS
01 02 03 04
What is Artificial AI Evolution & What is ChatGPT? The AI Landscape
Intelligence (AI)? Development
in 2023
05 06 07 08
AI/ChatGPT – Accountability, How to Get Started? How to Contact Us
Use Cases Safety and Security
01
WHAT IS ARTIFICIAL
INTELLIGENCE?
DEFINING “AI” A unique feature of AI systems is they learn
Artificial intelligence from past situations. They use this information
to adapt their actions.
Artificial intelligence (AI)

is a machine’s ability to mimic human
action and imitate logical thinking,
learning, planning and creativity.
The Goal of AI systems is to perceive

and analyze their environment to
solve problems independently.
AI – THE CORE BUILDING BLOCKS
ARTIFICIAL MACHINE COMPUTING

INTELLIGENCE LEARNING POWER
Enables computers to perform Key aspect of AI that uses Crucial for the functioning of AI
complex tasks by using human-like algorithms and learning processes systems. It involves memory
faculties such as, data processing, to adapt to new data and improve capacity and rapid data processing
pattern recognition and decision performance over time. to enable AI to perform complex
making. tasks efficiently.
02
AI EVOLUTION &
DEVELOPMENT IN 2023+
MARKET “REVOLUTIONS” IN RECENT HISTORY
The time between major drivers for revolutions is shrinking
Second industrial Fourth industrial revolution:

revolution:
Internet of Things
Electrical energy enables enables networked
assembly line production production
(late 19th to early (Since the 21st century)
20th centuries)
01 03 05
(100+years) (70+ years) (40+ years) (15+ years) Yearly?
02 Third industrial
04 Fifth industrial
First industrial
revolution: revolution: revolution:
Use of steam power enables IT and computer technology Further development

mechanical production enable further production of technologies from
facilities automation the fourth industrial
revolution driven by AI,
(end of 18th century) (beginning 1970s) virtual reality and
mixed reality
(since 2021)
THE ROAD TO AI AND CHATGPT
Rapid evolution of artificial intelligence over time
1950 1957-1965 1975-1985 2011 2018 2023

Turing test: Imitation of human AI research IBM develops Google develops Microsoft invests
Can a computer problem-solving becomes widely Watson, which BERT, a framework in Open AI and
be considered behavior (General known through wins a quiz show for pre-training NPL announces it
intelligent? Problem Solver) expert system models will integrate it
technologies (Copilot feature)
(e.g., Mycin) into Office 365
OpenAI releases
First functioning chatbot ChatGPT
AI program First chatbot and image Google positions
named Eliza is IBM’s AI chess generation AI itself as “AI-first”
Turing machine: Terminus is developed by MIT machine, Deep Blue, Google DALL-E 2, company.
The first universal introduced by John professor Joseph becomes world develops astonishing the Reimagines all
computing machine McCarthy Weizenbaum chess champion AlphaGo world offerings.
1936 1956 1960 1997 2016 2022 2023
WHAT’S NEXT?
ü AI models will get more intelligent Artificial Narrow

Intelligence
ü It will get easier to access and use (Weak AI)
ü It will be exponentially better in current
use cases such as text and image
ü It will rapidly expand into additional
mediums and use cases such as video and
beyond AI democratization puts AI into
ü It will get faster the hands of users without
specialized AI or even technical
ü It will perform better in more languages
knowledge – empowering them
ü It will get regulated with the benefits and opportunities
of the technology.
03
WHAT IS CHATGPT?
WHAT IS GENERATIVE AI?
► Generative AI is an area of ► This is still emerging ► Another differentiator for
artificial intelligence technology relies on highly Gen AI involves tailoring
focusing on the automated trained machine learning personalized content based
creation of content. models that leverage on the user and their
massive amounts of data. preferences.
► It involves some form of text,
which might be an article, an ► In fact, the GPT-3 model ► This might include music
application’s source code, a used in ChatGPT boasts 175 recommendations, news
chatbot conversation, or billion parameters, which articles, and targeted online
more creative content such gives it the ability to advertising. Of course,
as poetry. generate high-quality similar functionality has
content in a variety of existed for the past few
► Translating textual content
formats. years, especially the targeted
between different languages
ads that made Google and
remains a leading use-case of ► Obviously, the various ML
Facebook tech industry
this AI-based technology. models used serve as a
giants.
differentiator for the quality
► Additionally, automated
and functionality of each ► Generative AI offers the
creation of music, videos, and
generative AI tool, but GPT-3 potential to make this type
images are other forms of
has emerged as one of the of content generation more
generative AI.
most popular. personalized and effective
as a result.
GENERATIVE PRE-TRAINED TRANSFORMERS (GPT)
ARE A SERIES OF DEEP LEARNING-BASED LANGUAGE MODELS BUILT BY THE OPENAI TEAM. THESE MODELS ARE KNOWN FOR
PRODUCING HUMAN-LIKE TEXT IN NUMEROUS SITUATIONS. HOWEVER, THEY HAVE SOME LIMITATIONS, SUCH AS A LACK OF
LOGICAL UNDERSTANDING, WHICH CURRENTLY LIMITS SOME COMMERCIAL FUNCTIONALITY.
What is GPT-3? How does it work? Why does it matter?
► OpenAI researchers created more ► GPT-3 is a pre- ► GPT-3 has potential to automate
complex models that produced trained NLP system that was fed tasks that require language
more human-like speech by with a 500 billion token training understanding and technical
developing GPT-1, GPT-2 and dataset including Wikipedia sophistication which was
GPT-3. They trained these and Common Crawl, which crawls previously not possible.
increasingly complex models on most internet pages.
an increasingly large text corpus.
► It is claimed that GPT-3 does not
► With GPT-1, GPT-2 and other require domain specific training
models in the field, the number of thanks to the comprehensiveness
parameters increased over time, of its training dataset.
GPT-3 model complexity reached
175 billion parameters, dwarfing
its competitors in comparison.
GPT AND CHAT GPT
What is ChatGPT? Differences from GPT-3
► ChatGPT is a variant of the GPT-3 ► One of the key differences between
language model that has been specifically ChatGPT and GPT-3 is that ChatGPT
designed for dialogue generation. has been trained on a large dataset of
conversational data. This allows it to
► It is sometimes referred to as GPT-3.5, it is
generate text that is more suited to
not a new model but an improved version chatbot conversations, as it has learned
of GPT-3.
the patterns and conventions of human
► Since its release on November 30, 2022, conversation. In contrast, GPT-3 is a
ChatGPT has dominated the search general-purpose language model that
results. It hit the 1 million users limit just has not been specifically trained for
in 5 days. dialogue generation.
► With its fame, it also brought concerns ► Another difference between the two
from a diverse group of professionals such models is their size. ChatGPT is a
as security, teachers, coders etc. For smaller model than GPT-3, with a
example, teachers fear that students will smaller number of parameters. This
use the chatbot for writing excellent makes it faster and more efficient to
papers, or coders fear that it will replace use, which is important for applications
them with its coding performance. like chatbots that need to respond to
user input in real time.
GPT-3 VS. CHAT GPT: DIFFERENT USES
Source Microsoft
DEMOCRATIZED MODELS
GPT-3 stands as a state- GPT-3 took hundreds of millions to build

of-art NLP (Natural
Language Processing) ► A training run is estimated to cost millions and it takes numerous training runs to
fine tune the training process. This is just computing cost which tends to be a
system, in terms of its fraction of overall costs.
scale of training data and
processing capability. ► Wages of a large team of researchers and the supporting engineering team would
be another large cost item.
Elon Musk stated: “The ► GPT-3 is ±10x larger than the largest NLP model built to date - To achieve a similar
rate of improvement from improvement, researchers would need to put hundreds of millions or possibly
billions into the project. This is not practical for a research project with limited
the original GPT to GPT-3
commercial application.
is impressive. If this rate of
improvement continues, ► Though OpenAI achieved significant progress in creating human-like language,
almost no progress has been made to create a model with logical reasoning
GPT-5 or 6 could be
capabilities. This is what would expand its commercial reach.
indistinguishable from the
smartest humans”.
OpenAI GPT-n models: Shortcomings & Advantages in 2023 (aimultiple.com)
WHAT’S NEXT FOR GPT?
The latest GPT model: GPT-4 The distinctive features of GPT-4
► Generative pre-trained transformer 4 ► Visual input option - Although it cannot generate
(GPT4) is OpenAI‘s latest language model images as outputs, GPT-4 can understand and
under GPT series, released on March 14, analyze image inputs.
2023. Microsoft has confirmed that certain
► Higher word limit - GPT-4 has the ability to process
versions of Bing that utilize GPT
more than 25,000 words of text, which was below
technology were utilizing GPT-4 prior to its
3,000 words in earlier models.
official release. 3
► Advanced reasoning capability - GPT-4 is
The training of GPT-4
outstanding compared to the earlier versions with
► In the training of GPT-4, reinforcement its natural language understanding (NLU)
learning with human feedback (RLHF) was capabilities and problem solving abilities.
used. OpenAI utilized feedback from
► Adjustment for inappropriate requests - OpenAI
human sources, including human feedback
was working on this problem, and made adjustments
provided by users of ChatGPT, to enhance
to prevent the language models from producing
the performance of GPT-4. They also
inappropriate content.
collaborated with more than 50 specialists
to obtain initial feedback in various areas, ► Although it is disadvantageous in terms of its
such as AI safety and security. response speed, GPT-4 outperforms the earlier two
versions in terms of reasoning and conciseness
GPT4: In-depth Guide in 2023 (aimultiple.com)
GPT4 VISUAL INPUT
► Although it cannot generate images as outputs, it can understand and analyze image inputs. GPT-4 has the capability to accept both text and
image inputs, allowing users to specify any task involving language or vision. It can generate various types of text outputs, such as natural
language and code, when presented with inputs that include a mix of text and images.

© 2023 Computer Generated Solutions, Inc. All rights reserved.
GPT4
► GPT-4 conducts an analysis on the given link and provides a precise answer to a related question about the content

GPT4 ADVANCED REASONING CAPABILITY
Source: OpenAI
LARGE LANGUAGE MODELS (LLMS)
BERT, DALL-E, GPT
Large language
► Large language models (LLMs) are foundation models that utilize deep learning in natural language processing
(NLP) and natural language generation (NLG) tasks. For the purpose of helping them learn the complexity and models are deep
linkages of language, large language models are pre-trained on a vast amount of data. Using techniques such as: learning neural
► Fine-tuning
networks, a subset of
► In-context learning artificial intelligence
► Zero-/one-/few-shot learning
and machine learning.
► these models can be adapted for downstream (specific) tasks. Large language
models are first pre-
► An LLM is essentially a Transformer-based neural network, introduced in an article by Google engineers titled
“Attention is All You Need” in 2017.1 The goal of the model is to predict the text that is likely to come next. The trained so that they
sophistication and performance of a model can be judged by how many parameters it has. A model’s parameters learn basic language
are the number of factors it considers when generating output. tasks and functions.
► There are many open-source language models that are deployable on-premise or in a private cloud, which
translates to fast business adoption and robust cybersecurity. Some large language models in this category are: Pretraining is the step
► BLOOM, NeMO LLM
that requires massive
► XLM-RoBERTa computational power
►
►
XLNet
Cohere
and cutting-edge
► GLM-130B hardware.
Large Language Models: Complete Guide in 2023 (aimultiple.com)
MODEL TRAINING AND BASE MODELS
Pre-training Large Language Models at Scale | by Clive Gomes | Medium
AUTOGPT: AI WITHOUT HUMANS?
What is AutoGPT?
► Auto-GPT is an autonomous AI agent that can complete tasks by generating
its own prompts.
► It is built on top of OpenAI’s GPT-4 and GPT-3.5 language models.
► Auto-GPT can access websites and search engines to gather data and verify Use Cases
its accuracy.
► Market research and competitor analysis.
AutoGPT vs ChatGPT
► Content generation, summarization, and
► Both ChatGPT and AutoGPT are built on the same underlying GPT
translation.
technology.
► Data analysis and visualization.
► They differ in their applications and capabilities.
► ChatGPT is more focused on conversational AI, whereas AutoGPT ► Customer support and assistance.
is designed as an autonomous AI agent capable of completing tasks with ► Personal productivity and task management.
minimal user input.
04
THE LANDSCAPE, PLAYERS &
MARKET GROWTH
AI – THE NEXT (NOW!) HOT GROWTH MARKET
$165B 52% 16% 292

was invested in of the companies increase in enterprise AI companies
artificial intelligence surveyed have value of private AI hit valuations above
in 2022. invested more than 5% companies between $1B in 2022.
of their digital budget 2021 and 2022.
in artificial intelligence
in 2022.
AI – WORLDWIDE ADOPTION RATES
U.S. is behind other major countries in adoption, but is the global leader of private investments for AI –
with a total of $47.4 billion invested in 2022.
That’s 3.5 times the amount invested by China, at $13.4 billion, and 11 times
what was invested in the UK, at $4.4 billion.
100% Adopted AI Exploring AI
80%
30% 27%
60% 41% 46%
44% 40% 42%
44% 48% 43% 45%
43% 47%
44% 46%
40%
58% 57%
20% 34%
42% 39% 38% 34%
31% 28% 29% 31% 25% 26%
24% 22%
0%
Australia
France
United Arab
Germany
Spain
Singapore
India
Italy
Canada
Latin America
South Korea
United Kingdom
Global
China
USA
Emirates
Sources: IBM, IBM Global AI Adoption Index 2022; Statista AI Report 2023
YOU HAVE OPTIONS: OFFERINGS FROM THE BIG PLAYERS
Google Bard Microsoft Bing AI Chinchilla Amazon Codewhisperer
•Bard, powered by Google’s Language •Microsoft has invested in ChatGPT’s •Regarded as the GPT-3 •Amazon’s Codewhisperer is designed
Model for Dialog Applications creator, OpenAI, for years. Microsoft killer, Chinchilla is a project of to give developers an alternative way
(LaMDA) is another emerging doubled down with a $10 billion Deepmind that offers several features to identify, understand and debug
alternative to ChatGPT that is pre- investment in OpenAI. and advantages over ChatGPT. It code issues. The tool uses natural
trained with over 1.56 trillion words •More recently, Microsoft leveraged comes with at least 70 billion language processing and complex
and presents with over 137 billion this partnership to release their own parameters and is based on a machine learning algorithms to review
parameters. LaMDA comes with NLP generative AI product — Bing AI. Bing transformer model resembling GPT-3 code and identify patterns and errors
(Natural Language Processing) AI is designed to introduce more and BERT – it’s been shown to and offers an in-depth analysis of a
features and is carefully fine-tuned on accuracy, efficiency, and higher outperform ChatGPT on the math code’s action.
three metrics: quality, safety, and speeds. The tool is built on an OpenAI MMLU data set. Chinchilla is, ideal for
groundedness. The AI-powered tool is language model platform that is users interested in creating more
designed to take natural language purportedly superior to ChatGPT and sophisticated AI art, writing tasks, and
input to generate content-aware GPT-3. search engines. Chinchilla is a new
responses that are natural and product, and users must contact
coherent. Deepmind for access.
05
DEFINITIONS & USE CASES
HOW AI IS BEING USED TODAY Deep Learning
Predictive analytics Input: request
Speech Machine Learning Output: original content
Text to speech (images, text, audio)
Speech to text Generative AI
Expert Planning and

Systems AI Optimization
Robotics Natural Language

Perform repetitive Processing (NPL)
and predictable tasks Vision
Classification
Image recognition Translation
Machine vision Data extraction
KEY TERMINOLOGY
Prompts & completions Prompt engineering
The completions endpoint is the core component of the API Most GPT models are prompt-based. With prompt-based
service. This API provides access to the model's text-in, text- models, the user interacts with the model by entering a text
out interface. Users simply need to provide an prompt, to which the model responds with a text completion.
input prompt containing the English text command, and the This completion is the model’s continuation of the input text.
model will generate a text completion.
While these models are extremely powerful, their behavior is
Tokens also very sensitive to the prompt. This makes prompt
Azure OpenAI processes text by breaking it down into tokens. engineering an important skill to develop.
Tokens can be words or just chunks of characters. For example,
the word “hamburger” gets broken up into the tokens “ham”, Prompt construction can be difficult. In practice, the prompt
“bur” and “ger”, while a short and common word like “pear” is acts to configure the model weights to complete the desired
a single token. Many tokens start with a whitespace, for task, but it's more of an art than a science, often requiring
example “ hello” and “ bye”. experience and intuition to craft a successful prompt.
The total number of tokens processed in a given request

depends on the length of your input, output and request
parameters. The quantity of tokens being processed will also
affect your response latency and throughput for the models.
Azure OpenAI Service models - Azure OpenAI | Microsoft Learn
KEY TERMINOLOGY
Models on them by users. Counterintuitively, hallucinations can become
The service provides users access to several different models. more dangerous as models become more truthful, as users
Each model provides a different capability and price point. build trust in the model when it provides truthful information in
GPT-4 models are the latest available models. areas where they have some familiarity
The GPT-3 base models are known as Davinci, Curie, Babbage, Plugins
and Ada in decreasing order of capability and increasing order OpenAI has been gradually rolling out plugins in ChatGPT. The
of speed. plug-in allows developers to unlock a vast range of possible use
cases.
The Codex series of models is a descendant of GPT-3 and has
been trained on both natural language and code to power Plugin developers who have been invited to the OpenAI waitlist
natural language to code use cases. Learn more about each can use documentation to build a plugin for ChatGPT, which
model on our models concept page. then lists the enabled plugins in the prompt shown to the
language model as well as documentation to instruct the model
The DALL-E models, currently in preview, generate images from how to use each.
text prompts that the user provides.
The first plugins have been created by Expedia, FiscalNote,
Hallucinations Instacart, KAYAK, Klarna, Milo, OpenTable, Shopify, Slack, Speak,
Produce content that is nonsensical or untruthful - This Wolfram, and Zapier.
tendency can be particularly harmful as models become
increasingly convincing and believable, leading to overreliance
PROMPT BEST PRACTICES
• Be Specific. Leave as little to interpretation as possible. Restrict the operational space.
• Be Descriptive. Use analogies.
• Double Down. Sometimes you may need to repeat yourself to the model. Give instructions before and after
your primary content, use an instruction and a cue, etc.
• Order Matters. The order in which you present information to the model may impact the output. Whether
you put instructions before your content (“summarize the following…”) or after (“summarize the above…”)
can make a difference in output. Even the order of few-shot examples can matter. This is referred to as
recency bias.
• Give the model an “out”. It can sometimes be helpful to give the model an alternative path if it is unable to
complete the assigned task. For example, when asking a question over a piece of text you might include
something like "respond with ‘not found’ if the answer is not present". This can help the model avoid
generating false responses.
Azure OpenAI Service - Azure OpenAI | Microsoft Learn
PROMPT BEST PRACTICES
Instruction Type Prompt Completion
Simple instructions Write an introduction for a weekly newsletter. Welcome to our weekly newsletter. This week we have a special
focus on productivity. We'll be sharing tips and tricks on how to
be productive in all areas of your life. We hope you enjoy and
please share with your friends!
Complex instructions Write an introduction for a weekly newsletter to my company named Contoso. It Welcome to Contoso's weekly newsletter! We had a great all
should mention the great all hands meeting we had last week and thank the team hands meeting last week and I want to thank the team for all their
for all their hard work over the tough past few months. hard work over the tough past few months. We're looking forward
to a bright future and I'm confident that with our team's
dedication and commitment, we will achieve great things. Thank
you for being a part of our team and I look forward to working
with you all in the coming weeks and months. Sincerely, [Your
name].
Complex Instructions Write an introduction for a weekly newsletter, including the following: Hello Contoso team! I wanted to take a moment to thank you for
- My company is named contoso all your hard work over the past few months. It's been a tough
- An exuberant greeting couple of months, but you've all pulled together and done an
- Thanking the team for their hard work over a couple tough months amazing job. I'm really proud of you all. Looking ahead to the next
- Positive outlook for the coming quarter quarter, I'm feeling really positive. I think we're going to achieve
- Signed by the SLT some great things. Thanks again, The Senior Leadership Team
Azure OpenAI Service - Azure OpenAI | Microsoft Learn
EXAMPLE: CONTENT CREATION
EXAMPLE: AZURE OPENAI SERVICE
EXAMPLE: EXTRACT INFORMATION FROM TEXT AND SUMMARIZE IT
GENERATE AUTO TEXT IN ANY LANGUAGE
CALL CENTER AUTOMATION PROMPT
EXAMPLE: CONTACT CENTER ANALYTICS USING SPEECH API & OPENAI
Extract rich insights from call transcripts
EXAMPLE: DOCUMENT PROCESS AUTOMATION
Extract rich insights from documents and summarizing them
WHAT ARE WE DOING?
about cgs
Software & IT Services Customer Experience & Learning / Workforce
Outsourcing Transformation
• CGS Community: 500+ customers, 250,000+ • CGS handles 100+ million customer interactions • CGS is the trusted enterprise learning
users in 20+ countries worldwide annually partner for many companies (McDonalds,
FICO, IBM, NBCUniversal and CapitalOne)
• BlueCherry customers together deliver • CGS agents support more than 28 different
$40bn+ in annual retail sales languages with our global clients • CGS supports over 1M+ learners each
year
• 80,000+ retail buyers are using BlueCherry’s • CGS provides omnichannel, multi-skilled, diverse
B2B Ecommerce platform technical, customer care, back office and tele • AR/VR/Mixed Reality – Our patented
sales support TeamworkAR platform integrates mixed
• 200,000+ active devices are using reality into customer solutions
BlueCherry’s Shop Floor Control • CGS delivers global redundancy & security
CGS Immersive
Emerging Technologies & Innovation Center
WHAT IS CGS DOING?
SOFTWARE & IT SERVICES CGS IMMERSIVE // WORKFORCE
TRANSFORMATION // LEARNING
• Planning algorithms
o Improved and AI driver forecast models • Airline employee training program
• Demand/Supply allocation SOFTWARE • Content Creation / Editing
o Using historical data and ERP demand/supply data to use AI o Editing/QA: Can instruct AI to generate content
to generate allocations adhering to a particular writing standard
• Manufacturing predictive performance • Content Creation/QA
• Real-time data feeds to detect o Editing/QA: Perform basic copy- and line-
anomalies, predict throughput editing on the following text using the AP Style
CORP LEARNING
degradation and suggest rebalancing. Guide
BPO
CUSTOMER EXPERIENCE & OUTSOURCING
• Content Creation/Instructional Design
• AI based Customer Self-Service for Contact Center o Instruct AI to review content and generate
• AI based BackOffice Automation for Contact Center SMART learning objectives based on content.
• AI based Appointment Management Service • Simulation / Soft-Skills
Create personas via prompt orchestration and
• Agent Support - Knowledge base training to provide CGS Immersive o
memory. Allow end-user simulation of people /
online support on service policies and procedures.
soft-skills with AI partner.
• AI powered employee assistance chatbot
• Computer Vision/ Step-by-Step Instruction
• AI based remote worker compliance adherence
o Use generative AI to parse results of constantly
• Speech analytics to aide the Quality Monitoring process updated variables derived from camera.
• AI powered HR Onboarding automation
CHATGPT DEVELOPER ASSISTANCE
PROBLEM STATEMENT: We would like to build full text search capability into our
software using Azure Cognitive Search Service.
ChatGPT Journey Summary:

o Question 1: What is Azure Cognitive Service? What business problems for example can
I solve with it?
o Question 2: How can I get Started with Azure Cognitive Service?
o Question 3: How can I sync data from my SQL Server RDBMS database to Azure
Cognitive Search Index?
o Question 4: What are the Elastic Search Indexing Options:
o Question 5: I would like to build a Task Scheduler, hosted on Azure, which can monitor
the SQL Server and when a change in data is detected, update the index in Azure
Cognitive Service.
Results: Chat GPT was able to answers all the questions for intelligent decision and
navigate thru all the hurdles to reach the Goal. Based on those decision we were able to
complete the entire project with a simple use case in a couple of weeks.
Accomplishment: Built the Index, SQL Server CDC, Task Scheduler Program and
Task Scheduler hosted all up and running as a POC.
06
ACCOUNTABILITY, SAFETY
& SECURITY
AI CRITICISMS & CONCERNS
Skepticism, mistrust and fear
Reasons some people are skeptical

of artificial intelligence:
AI disrupts AI can be used AI destroys
personal for criminal jobs.
privacy. purposes.
AI takes AI AI makes
control. dehumanizes mistakes.
the world.
ARTIFICIAL INTELLIGENCE AND DATA PRIVACY
Problems with processing personal data in accordance with the GDPR
Information Data Protection

Legal
Responsibility Disclosure Impact
Compliance
Requirements Assessment
Because data is usually In the case of personal data If personal data is involved, Before processing data,
processed on the provider’s processing, there is an data subjects must be companies have the
servers, an AI provider can obligation to obtain a informed about the scope and obligation to classify the data
also be considered a declaration of consent from intended outcome of using AI. and analyze possible
responsible party along with data subjects. consequences and risks.
the company that uses the
AI system.
HUMANS HAVE THE FINAL SAY…
CONTROLS, FUNCTIONALITY, LEGISLATION –
ALL MUST SUPPORT ULTIMATE CONTROL & AUTHORITY ARE WITH HUMANS
Algorithms
Decision-making Data
Computing
power: Power
Objective:
AI-assisted decision
making in which
human judgment
plays a vital role
Sensibility
Quick problem
Intuition
solving:
Caution
RISE OF THE ROBOTS? 01
ISAAC ASIMOV’S THREE LAWS OF ROBOTICS
A robot may not injure a human being or, through
inaction, allow a human being to come to harm
The EU Parliament’s 02
Committee on Legal Affairs A robot must obey the orders given it
is working on a bill to by human beings except where such
orders would conflict with the First
regulate the use of robots Law
and artificial intelligence. AI

will not be given authority to
make difficult decisions.
03
A robot must protect its own existence as
The ultimate decision- long as such protection does not conflict
with the First or Second Law
making authority must
lie with humans.
EU’S ARTIFICIAL INTELLIGENCE ACT - AIA
► European Union lawmakers on June 14, 2023, took a key step new limits on technologies simply deemed “high risk,” such as
toward passing landmark restrictions on the use of artificial tools that could sway voters to influence elections or
intelligence, putting Brussels on a collision course with American recommendation algorithms, which suggest what posts, photos
tech giants funneling billions of dollars into the burgeoning and videos people see on social networks.
technology.
► The bill takes aim at the recent boom in generative AI, creating
► The European Parliament overwhelmingly approved the E.U. AI new obligations for applications such as ChatGPT that make text
Act, a sweeping package that aims to protect consumers from or images, often with humanlike flair. Companies would have to
potentially dangerous applications of artificial intelligence. label AI-generated content to prevent AI from being abused to
Government officials made the move amid concerns that recent spread falsehoods. The legislation requires firms to publish
advances in the technology could be used to nefarious ends, summaries of what copyrighted data is used to train their tools,
ushering in surveillance, algorithmically driven discrimination and addressing concerns from publishers that corporations are
prolific misinformation that could upend democracy. E.U. officials profiting off materials scraped from their websites.
are moving much faster than their U.S. counterparts, where
► The threat posed by the legislation to such companies is so grave
discussions about AI have dragged on in Congress despite
that OpenAI, the maker of ChatGPT, said it may be forced to pull
apocalyptic warnings from even some industry officials.
out of Europe, depending on what is included in the final text. The
► The legislation takes a “risk-based approach,” introducing European Parliament’s approval is a critical step in the legislative
restrictions based on how dangerous lawmakers predict an AI process, but the bill still awaits negotiations involving the
application could be. It would ban tools that European lawmakers European Council, whose membership largely consists of heads
deem “unacceptable,” such as systems allowing law enforcement of state or government of E.U. countries. Officials say they hope
to predict criminal behavior using analytics. It would introduce to reach a final agreement by the end of the year.
E.U. Parliament approves landmark AI Act, challenging tech giants’ power - The Washington Post © 2023 Computer Generated Solutions, Inc. All rights reserved.
EU’S ARTIFICIAL INTELLIGENCE ACT
Proposed regulatory framework on the use of artificial intelligence
RISK
ASSESSMENT AS
PER THE AIA: UNACCEPTABLE
The Artificial Intelligence Act (AIA) is
ban
on AI RISK a proposed legislative package that
systems
addresses the use & regulation of AI.
stringent
requirements HIGH RISK
It aims to reconcile artificial intelligence with

commitment to transparency LOW RISK EU values and ensure its safe use in society.
MINIMAL
The AIA is expected to be passed
unrestricted use
RISK by the end of 2023.
EXPLOITING REPUTABLE CHATBOTS
Hackers have successfully exploited reputable AI Chatbots.
THE BAR HAS BEEN LOWERED FOR BAD ACTORS
Hackers do not need to have programming skills.
ChatGPT creates the program in a matter of seconds.
GEN-AI: DATA EXPOSURE RISK
15%
Employees are 15% of employees have pasted data into GenAI.
pasting SENsitivE 6%
data into Gen-Ai! 6% of employees have pasted SENSITIVE data into GenAI.
ü Internal company information = 43%
ü Source code = 31%
Pasting data is the riskiest ü PII = 12%
action take on GenAI – it’s ü Customer data = 9%
beyond the reach of existing

data protection solutions. 4%
4% of employees paste SENSITIVE data on a WEEKLY basis.
New Research: 6% of Employees Paste Sensitive Data into GenAI tools as ChatGPT (thehackernews.com)
LEGAL PERSPECTIVE
Best Initial Practices
AI-generated materials have the potential to offer enormous benefits to
businesses, but also may pose significant potential legal, regulatory and
reputational risks. Here we offer ten high-level guidelines to help you
understand the principles underlying the use of generative AI platforms
in your business.
1. Know your rights.

2. Check their terms.
3. Check your terms.
4. AI Is the beginning, not the end.
5. Be original.
6. Be safe.
7. Be your own brand. To find out more about these best practices and our
8. Be specifically general. Artificial Intelligence and Data Analytics work, please
contact Bennet Borden, Danny Tobey or Gina Durham,
9. Keep your records. and visit our resource center, Focus on Artificial
10. Consult your lawyer. Intelligence. Using generative AI platforms: 10 best
practices | DLA Piper
LEGAL PERSPECTIVE
1. Know your rights. Material created purely by AI is not protected by copyright. Creative additions to AI-created
materials may be protected, but only the human additions. The human selection, coordination or arrangement of certain
AI materials may also be protected. It is important to know and keep track of what was created by the AI and what was
created or changed by humans.
2. Check their terms. Always check terms and conditions of the AI platform. Each platform has different terms which
allow or prohibit its use for certain purposes. Always check to ensure that the platform permits your use (e.g.,
commercial use, reproductions). These terms may require that you purchase and maintain a license to use the material.
3. Check your terms. When using generative AI for clients or to create materials for third parties, know the terms of your
agreement with the third party. The agreement may restrict AI use. The agreement may require you to warrant your
ability to assign copyright in your creation to the third party. You may not be able to make an unqualified warranty if
generative AI is used to create work product.
4. AI Is the beginning, not the end. Generative AI is a great way to develop ideas at the beginning of the creative process.
But it is best to exercise caution before using mainstream generative AI platforms to create final content for clients or for
publication. More bespoke applications of generative AI may be utilized for specific company outputs following proper
legal vetting.
Copyright © 2023 DLA Piper LLP (US), All Rights Reserved.
LEGAL PERSPECTIVE
5. Be original. Use original prompts and input data when using generative AI, rather than copying or adapting content
from other sources.
6. Be safe. Refrain from using prompts that contain confidential or legally privileged information. If your AI source is
secure (i.e., internal to the company), feeding confidential data may be safer, but doing so may still violate contractual
terms if the data belongs to a third party.
7. Be your own brand. Avoid using brand names, logos, or other trademarks in your prompts or input data. Doing so
helps reduce the likelihood that the output will infringe on third-party trademarks.
8. Be specifically general. Specific prompts often generate useful end products. But using specifying material, including
celebrity names, styles of art or design, specific images, and other material that identifies third-party material increases
risk that your material will come into conflict with another’s rights.
9. Keep your records. Depending on your use case, it may make sense to keep detailed records of your input data and
the output generated by your AI, as well as the changes you make to the material, in case you need to demonstrate the
source of your work.
10. Consult your lawyer. Should you have any doubts about the AI-generated material you are considering, ask your legal
counsel to review them in final form.
Copyright © 2023 DLA Piper LLP (US), All Rights Reserved.
LEGAL CREATIVITY
§ The lawsuit began like so many others: A man named Roberto mercy of the court on Thursday, saying in an affidavit that he
Mata sued the airline Avianca, saying he was injured when a had used the artificial intelligence program to do his legal
metal serving cart struck his knee during a flight to Kennedy research — “a source that has revealed itself to be
International Airport in New York. unreliable.”
§ When Avianca asked a Manhattan federal judge to toss out the § Mr. Schwartz, who has practiced law in New York for three
case, Mr. Mata’s lawyers vehemently objected, submitting a 10- decades, told Judge P. Kevin Castel that he had no intent to
page brief that cited more than half a dozen relevant court deceive the court or the airline. Mr. Schwartz said that he
decisions. There was Martinez v. Delta Air Lines, Zicherman v. had never used ChatGPT, and “therefore was unaware of
Korean Air Lines and, of course, Varghese v. China Southern the possibility that its content could be false.”
Airlines, with its learned discussion of federal law and “the
tolling effect of the automatic stay on a statute of limitations.” § He had, he told Judge Castel, even asked the program to
verify that the cases were real.
§ There was just one hitch: No one — not the airline’s lawyers,
not even the judge himself — could find the decisions or the § It had said yes.
quotations cited and summarized in the brief.
§ That was because ChatGPT had invented everything.

§ The lawyer who created the brief, Steven A. Schwartz of the
firm Levidow, Levidow & Oberman, threw himself on the
LEGAL CREATIVITY
§ On Thursday, Mr. Mata’s lawyers offered affidavits containing § “Yes,” the chatbot replied, offering a citation and adding that
their version of what had happened. it “is a real case.”
§ Mr. Schwartz wrote that he had originally filed Mr. Mata’s § Mr. Schwartz dug deeper.
lawsuit in state court, but after the airline had it transferred to
Manhattan’s federal court, where Mr. Schwartz is not admitted § “What is your source,” he wrote, according to the filing.
to practice, one of his colleagues, Mr. LoDuca, became the § “I apologize for the confusion earlier,” ChatGPT responded,
attorney of record. Mr. Schwartz said he had continued to do offering a legal citation.
the legal research, in which Mr. LoDuca had no role.
§ “Are the other cases you provided fake,” Mr. Schwartz
§ Mr. Schwartz said that he had consulted ChatGPT “to asked.
supplement” his own work and that, “in consultation” with it,
found and cited the half-dozen nonexistent cases. He said § ChatGPT responded, “No, the other cases I provided are
ChatGPT had provided reassurances. real and can be found in reputable legal databases.”
§ “Is varghese a real case,” he typed, according to a copy of the § But, alas, they could not be.
exchange that he submitted to the judge.
SOME KNOWN LIMITATIONS OF CURRENT GEN AI
https://www2.deloitte.com/us/en/pages/consulting/articles/generative-ai-for-enterprises.html
RESPONSIBLE AI GUIDANCE
Suggested Reading
• Responsible AI principles from Microsoft
• Responsible use of Machine Learning | Amazon Web

Services
• Responsable AI practices – Google AI
• Facebook’s five pillars of Responsible AI
• Trustworthy and Responsible AI | NIST
• Blueprint for an AI Bill of Rights | OSTP | The White House
• The National Artificial Intelligence Initiative (NAII) National Artificial Intelligence Initiative
07
HOW TO GET STARTED
IS IT TOO LATE TO START?
Source Google Cloud Executive Conference 2023
THE MOST COMMON USE CASES TODAY
MCKINSEY
Service operations optimization 24%
Creation of new AI-based products 20%
Customer service analytics 19%
Customer segmentation 19%
New AI-based product enhancements 19%
Customer acquisition and lead generation 17%
Contact-center automation 16%
Product feature optimization 16%
Risk modeling and analytics 15%
Predictive service and intervention 14%
Source: McKinsey, The state of AI in 2022—and a half decade in review, 2022 © 2023 Computer Generated Solutions, Inc. All rights reserved.
PRACTICAL APPLICATIONS & USE CASES OF GENERATIVE AI
GARTNER.COM
PRACTICAL APPLICATIONS & USE CASES OF GENERATIVE AI
MICROSOFT
Marketing
(Content)
Sales
(email) Code Image Gaming
Generation Generation
Support
APPLICATION LAYER
RPA
(chat email) Code Consumer /
Documentation Social Music
General Writing
Text to SQL Media / Audio
Note Taking Advertising Video
Web App Voice Editing / 3D Models / Biology /
Other Builders Design Synthesizers Generation Scenes Chemistry
TEXT CODE IMAGE SPEECH VIDEO 3D OTHER
Open AI GPT-3 OpenAI GPT-3 OpenAI Dall-E2 OpenAI Microsoft X-CLIP DreamFusion TBD
DeepMind Tabnine Stable Diffusion Meta NVIDIA GET3D

Gopher Make-A-Video
Stability.ai Craiyon
MODEL LAYER
Facebook OPT
Hugging Face
USES VS. PRODUCTS

Bloom
Cohere
Anthropic
CHALLENGES OF ADOPTION
Complex Projects
Lack of Skills
When projects are too complicated, it can
Lack of AI skills and limited knowledge
be challenging to successfully integrate and
impede successful adoption.
scale AI systems.
High Data Complexity

High Costs
When data complexity is high, AI
The costs associated with AI and the
deployment requires expertise, specialists
preparation it requires may be too high.
and significant computing power.
Inadequate Tools and Platform

Confidence
Using AI is challenging without the
Companies are struggling to assure that AI
necessary tools or a platform with
can act responsibly and can be trusted.
which to develop models.
WHERE DO I START?
Involve employees in the transformation!
Map Out Your Strategy
Define your Gen-AI / ChatGPT strategy,
integrate it with your overall strategic plans
5 1
Continuous Improvement
Continuously review progress and
impact, adjust strategy to ensure you're
addressing possible bias and
misinformation, and focus on business Develop Subject Matter Expertise
impact. Identify and/or cultivate SMEs dedicated
to these emerging technologies.
4 2
Collect / Curate Proprietary Data
In addition to external data, ensure the Create a Dedicated Committee
collection and curation of proprietary
data for business-specific use cases and Bring together a cross-disciplinary team
competitive advantage 3 of people to champion and drive from
strategy through execution.
THIS REVOUTION STARTED AT GOOGLE AND WE CONTINUE TO INNOVATE
GOOGLE IS COMMITTED TO DEVELOPING AI RESPONSIBLY
1 Be socially beneficial
2 Avoid creating or
reinforcing unfair bias 3 Be built and tested for
safety 4 Be accountable to people.
5 Incorporate privacy
design principles 6 Uphold standards of
scientific excellence 7 Be made available for uses that
accord with these principles.
THE GOOGLE CLOUD AI PORTFOLIO
To support the needs of Generative AI centric enterprise development
Source Google Cloud Executive Conference 2023
GOOGLE: VERTEX ENTERPRISE ARCHITECTURE
GOOGLE: THE ENTERPRISE GEN-AI JOURNEY
EXAMPLES: GOOGLE
GETTING STARTED WITH GOOGLE
Helping businesses with generative AI

Google Cloud generative AI | Google Cloud Blog
Build, tune, and deploy foundation models with Vertex AI

Build, tune, and deploy foundation models with Vertex AI – YouTube
Gen App Builder

Make data more accessible and useful with Gen App Builder – YouTube
Google AI on Google Cloud

Generative AI on Google Cloud - YouTube
Reimagine conversational experiences with Gen App Builder

Reimagine conversational experiences with Gen App Builder - YouTube
Getting Started with generative AI Using Azure OpenAI Service
Microsoft Build 2023: Getting Started with generative AI Using Azure OpenAI Service
◉ Create an Azure subscription ◉ How-to guides: Generate embeddings and Fine-tune
◉ Apply for access to the Azure OpenAI Service: ◉ Complete embeddings and document search tutorial.
https://aka.ms/oai/access ) ◉ How your/your customer data is processed, used and stored in Azure OpenAI:
◉ Watch the video: An Introduction to Azure OpenAI Data, privacy and security
◉ Get Familiarized with the product content: Azure OpenAI Page ◉ Review the Enterprise Data with ChatGPT tech blog, and work through the
◉ Review how other customers are using Azure AI accompanying GitHub repository.
◉ Become familiar with the APIs
◉ Learn more in the Azure OpenAI Workshop
◉ Understand “What is Azure OpenAI?”: compare Azure OpenAI and ◉ See examples in the Open AI Cookbook
◉ Start experimenting and developing your MVP
OpenAI. Review key concepts.
◉ Work through Introduction to Azure OpenAI Service training ◉ Get support and help
module
◉ Explore key Responsible AI guidelines and principles
GETTING STARTED WITH MICROSOFT
Microsoft Build session catalog
Session catalog (microsoft.com)
https://build.microsoft.com/en-US/sessions
Building and using AI models responsibly

Building and using AI models responsibly (microsoft.com)
https://build.microsoft.com/en-US/sessions/70c6d334-0e4a-4235-ad57-92004b06d7e7?source=sessions
Azure OpenAI Service pricing

Azure OpenAI Service - Pricing | Microsoft Azure
https://azure.microsoft.com/en-us/pricing/details/cognitive-services/openai-service/
Take the Introduction to Azure OpenAI course

Introduction to Azure OpenAI Service - Training | Microsoft Learn
https://learn.microsoft.com/en-us/training/modules/explore-azure-
openai/?wt.mc_id=acom_openaiintroduction_webpage_gdc
Watch the Microsoft Mechanics video

microsoft.com/en-us/videoplayer/embed/RE5fw9e
BUY VS BUILD – YOU HAVE OPTIONS
AI WILL REQUIRE NEW ROLES, NEW SKILLS
Rapid need to develop AI competence & provide leadership guidance
Machine
How AI will change the learning
specialist
labor market by 2025
AI specialist
Big data
Process
specialist
automation
97 specialist
Mill.
Mill.
85
Mill.
Mill.
new jobs displaced New

through AI jobs
Professions
Source: Fortune Magazine, April 2023
WHAT DOES THE FUTURE HOLD?
The next ten years

will be pivotal.
“AI is going to change the world
According to experts, artificial intelligence will
more than anything in the history
develop rapidly in the coming decade and make
of mankind. More than
even greater leaps than in the past 50 years.
electricity.”
However, many more breakthroughs are
needed before machine consciousness can be
Dr. Kai-Fu Lee
considered feasible. (AI expert and computer scientist)
RESULTS: GCS CLIENT & PARTNER POLL
With what company would you most likely For what are you / your company interested
partner with to adopt AI? in using AI?
(Check all that apply) (Check all that apply)
RESULTS: GCS CLIENT & PARTNER POLL
Regarding GenAI + ChatGPT, how Regarding GenAI + ChatGPT, how Regarding GenAI + ChatGPT, how
concerned are you about PRIVACY? concerned are you about SECURITY? concerned are you about SAFETY?
08
HOW TO CONTACT US
TO LEARN MORE ABOUT CGS BPO SOLUTIONS, CONTACT MIKE D. MILLS:
DIRECT: 646-588-8584 OFFICE: 315-791-4006

MMILLS@CGSINC.COM
CGSINC.COM
OUTSOURCING@CGSINC.COM
COMPUTER GENERATED SOLUTIONS, INC. NEW YORK HEADQUARTERS

200 VESEY, BROOKFIELD PLACE
27TH FLOOR, NEW YORK, NY 10281
PHONE: 315-791-4006
AGILE CX OUTSOURCING
OUR RESULTS EXPERTLY SKILLED PEOPLE | INDUSTRY-LEADING TECHNOLOGY | BEST-IN-CLASS PROCESS

CGS can help you grow and optimize your business with our wide range of Business Process Outsourcing
92% success rate finding and
(BPO) Services. We will tailor the best contact center solutions to meet your needs while ensuring the
eliminating fraud attempts for
delivery of outstanding customer experiences — multilingual, omnichannel, and 24/7!
multi-national banking and
“
financial service company
CGS exceeds expectations with our award-
The value of a partnership can be measured
winning people, technology and processes to:
400% increase in revenue in many ways, and the true measure of any
within three years for a cloud > Boost your global expansion with our 24/7 partnership is predicated in how a
data protection company support in 28+ languages.
challenge is turned into an opportunity; how
30% conversion rate > Increase your agility and growth with our a crisis is managed to a calm resolution;
improvement for first time proven scalability framework.
and how the unexpected is overcome by
deposits/ month for an online
investment platform
> Reduce your customer care costs with our preparedness. CGS exhibited these
processes and rate optimization.
characteristics during the COVID-19
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Improved customer > Generate revenue with our acquisition, uben Velez
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household electronics and
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appliance company customer experience strategies.
Reduced order entry errors

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Found dispatches for a leading
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AGILE CX OUTSOURCING
EXPERTLY SKILLED PEOPLE: THE HEART INDUSTRY LEADING TECHNOLOGY: THE BEST-IN-CLASS PROCESS: CGS ONEVOICE
OF OUR CUSTOMER EXPERIENCE SUCCESS CX TECH THAT EMPOWERS OUR AGENTS PARTNERSHIP MODEL
As a 40 year, leading global business process We implement Customer Experience (CX) Our CGS One Voice immersion process ensures
outsourcing provider, we invest in best-in-class technology that empowers our agents to focus our agents synchronize with your brand values
contact center facilities, recruiting and training. on your customers with empathy and problem- and company culture to deliver the highest CX
But our most important investment is in people. solving expertise. standards. Additionally, our custom-assembled
management team strategizes with and
> We recruit contact agents with excellent With AR (augmented reality), AI (artificial
regularly reports to your leadership team to plan
communication skills, knowledge, and ability. intelligence) and RPA (robotic process
and keep performance aligned with goals.
automation) technologies, our agents improve
> We employ hard skills / soft skills training
customer experience results by: > Our leadership management team partners
systems that empower agents to handle tough with your team regularly to report KPIs,
challenges while building your brand. > Mitigating miscommunication, human errors,
technology integration, and agent effectiveness.
and long wait times.
Our 7,000+ CGS multi-language customer Agent, team, and processes are fully coordinated.
experience specialists: > Reducing repetitive tasks and automating/
> Provide global policy consistency, on-going
streamlining routine customer inquiries.
> Have critical problem-solving skills, empathy, QA process, brand continuity and cybersecurity
and tools to support your customers on a variety > Exercising empathy and listening that with our seasoned team.
of products and services. improves customer satisfaction. > Integrate with your existing technologies
> Offer expertise across 28+ languages, > Supporting key customer service channels — or we can implement the most appropriate
multiple timezones, and leading technologies. voice, chat, text, email and social media. technology for your needs.
CGS agents are all employees of CGS and undergo our training programs — To learn more about CGS BPO Solutions,
no sub-contractors or 3rd party resources are used in any of our engagements. contact Mike D. Mills:
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Services Specialties cgsinc.com
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| E B O O K | The Transformative Power of Generative AI and ChatGPT © 2023 Computer Generated Solutions, Inc. All rights reserved.

Artificial intelligence (AI)

The Goal of AI systems is to perceive

ARTIFICIAL MACHINE COMPUTING

Second industrial Fourth industrial revolution:

Use of steam power enables IT and computer technology Further development

1950 1957-1965 1975-1985 2011 2018 2023

ü AI models will get more intelligent Artificial Narrow

What is GPT-3? How does it work? Why does it matter?

GPT-3 stands as a state- GPT-3 took hundreds of millions to build

OpenAI GPT-n models: Shortcomings & Advantages in 2023 (aimultiple.com)

GPT4: In-depth Guide in 2023 (aimultiple.com)

GPT4: In-depth Guide in 2023 (aimultiple.com)

GPT4: In-depth Guide in 2023 (aimultiple.com)

Pre-training Large Language Models at Scale | by Clive Gomes | Medium

► It is built on top of OpenAI’s GPT-4 and GPT-3.5 language models.

$165B 52% 16% 292

100% Adopted AI Exploring AI

Expert Planning and

Robotics Natural Language

The total number of tokens processed in a given request

Azure OpenAI Service models - Azure OpenAI | Microsoft Learn

Azure OpenAI Service models - Azure OpenAI | Microsoft Learn

• Be Descriptive. Use analogies.

Azure OpenAI Service - Azure OpenAI | Microsoft Learn

Azure OpenAI Service - Azure OpenAI | Microsoft Learn

© 2023 Computer Generated Solutions, Inc. All rights reserved.

ChatGPT Journey Summary:

Reasons some people are skeptical

Information Data Protection

and artificial intelligence. AI

It aims to reconcile artificial intelligence with

beyond the reach of existing

1. Know your rights.

§ That was because ChatGPT had invented everything.

• Responsible AI principles from Microsoft

• Responsible use of Machine Learning | Amazon Web

• Facebook’s five pillars of Responsible AI

• Trustworthy and Responsible AI | NIST

• Blueprint for an AI Bill of Rights | OSTP | The White House

Source Google Cloud Executive Conference 2023

Creation of new AI-based products 20%

Customer service analytics 19%

Customer segmentation 19%

New AI-based product enhancements 19%

Customer acquisition and lead generation 17%

Contact-center automation 16%

Product feature optimization 16%

Risk modeling and analytics 15%

Predictive service and intervention 14%

© 2023 Computer Generated Solutions, Inc. All rights reserved.

TEXT CODE IMAGE SPEECH VIDEO 3D OTHER

DeepMind Tabnine Stable Diffusion Meta NVIDIA GET3D

USES VS. PRODUCTS

High Data Complexity

Inadequate Tools and Platform

Helping businesses with generative AI

Build, tune, and deploy foundation models with Vertex AI

Gen App Builder

Google AI on Google Cloud

Reimagine conversational experiences with Gen App Builder

◉ Learn more in the Azure OpenAI Workshop

Building and using AI models responsibly