ICM Error Messages

CommBox-ACU/ICM Error Messages Updated February 1, 2017
Error # LCD Message Log Entry Description V11-IP V7-IP V3-IP Type
ACU Messages
100 ANTENNA POWER OPEN ANTENNA DC POWER OPEN. CHECK WIRING An open circuit is present on the DC power wires running N Y Y Error
BETWEEN ANTENNA AND ACU. between the antenna and the ACU. ACU detects no DC current
feed to the antenna.
101 ANTENNA POWER SHORT ANTENNA DC POWER SHORT. CHECK WIRING A short circuit is present on the DC power wires running Y Y Y Error
BETWEEN ANTENNA AND ACU. between the antenna and ACU. ACU detects an overload
condition and shuts off power to the antenna.
102 ACU POWER OUTPUT ACU DC POWER TO ANTENNA IS OUTSIDE THE 48 VDC (HD11 and V11) or 43 VDC (V7-IP, V3IP) output Y Y Y Warning
NORMAL RANGE. power to the antenna (terminals 1 and 2) is out of range.
Detected at the ACU.
103 INVALID USB DEVICE SOFTWARE UPDATE FILE NOT FOUND ON USB A device connected to the ACU's USB port is unsupported Y Y Y Warning
DEVICE. and/or does not include an expected update file or file
structure.
104 TRY A NEW FILE SOFTWARE UPDATE FILE IS CORRUPT. TRY A The selected update (.kvh) file on the USB is corrupt. Y Y Y Warning
NEW FILE.
105 INTERNAL ACU FAILURE INTERNAL ACU FAILURE. UNABLE TO ACU personality board is unable to read from/write to its N Y Y Warning
COMMUNICATE WITH EEPROM. EEPROM.
106 ANTENNA COMMS ACU UNABLE TO COMMUNICATE WITH ANTENNA. The main antenna processor is not responding to ACU Y Y Y Error
CHECK WIRING BETWEEN ANTENNA AND ACU. commands. This error will also occur if the V11 loses AC
power.
107 ACU OVERTEMP ACU TEMPERATURE IS OUTSIDE NORMAL RANGE. Internal ACU temperature is out of range. Y Y Y Warning
111 CANNOT START WIFI WIFI UNABLE TO INITIALIZE. The ACU's Wi-Fi driver could not initialize the Wi-Fi interface. Y Y Y Warning
Replace the ACU.
112 INTERNAL ACU FAILURE INTERNAL ACU FAILURE. UNABLE TO ACU lost communications with its SBC. Not a fatal error, as the Y Y Y Warning
COMMUNICATE WITH SBC. antenna may continue to receive and relay signals; but no
changes can be made.
114 NO GPRS/SMRTSWCH PWR NO SMARTSWITCH OR GPRS POWER. 24 VDC power to the SmartSwitch (HD11) or GPRS modem Y N N Warning
(HD11/V11) is shorted. Not a fatal error, as operation is
possible without a SmartSwitch or GPRS modem.
116 ACU POWER OUTPUT ACU POWER TO SMARTSWITCH OR GPRS IS 24 VDC power to the SmartSwitch (HD11) or GPRS modem Y N N Warning
OUTSIDE THE NORMAL RANGE. (HD11/V11) is out of range.
117 BUC POWER OPEN ANTENNA BUC POWER OPEN. No power to the BUC. Probable cause: Bad wiring. Possible Y Y Y Error
cause: BUC is burned out.
118 BUC POWER SHORT ANTENNA BUC POWER SHORT. Overcurrent on BUC power. Cause: Either a short circuit in the Y Y Y Error
wiring, or the BUC is faulty.
120 MODEM OVERTEMP MODEM TEMPERATURE IS OUTSIDE NORMAL Internal modem temperature is out of range (85C). Y Y Y Warning
RANGE.
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121 MODEM COMMS ACU NOT RECEIVING RSSI DATA FROM MODEM. The ACU personality board is not receiving RSSI data from the Y Y Y Error
modem.
122 MODEM COMMS MODEM COMM FAILURE. CHECK WIRING The modem is not communicating with the ACU personality Y Y Y Error
BETWEEN MODEM AND ACU. board.
123 MODEM COMMS MODEM NOT RESPONDING TO STATUS QUERIES The modem is not responding to status queries from the ACU Y Y Y Error
FROM ACU. personality board. Protocol error, not a comms error.
124 WRONG ANTENNA MODEL SOFTWARE UPDATE FILE DOES NOT MATCH The selected update (.kvh) file is for a different antenna model. Y Y Y Warning
YOUR ANTENNA MODEL.
125 GPRS COMMS ACU UNABLE TO COMMUNICATE WITH GPRS The GPRS modem is not communicating with the ACU. Y Y N Warning
MODEM IN ANTENNA. CHECK WIRING BETWEEN
ANTENNA AND ACU.
127 NO-XMT ZONE MISMATCH ANTENNA NO-TRANSMIT ZONE SETTINGS DO NOT Antenna is not accepting the hazard zone configuration from Y Y Y Error
MATCH THE ACU. the ACU.
128 SOFTWARE UPDATE FAIL SOFTWARE UPDATE FAILED. The software update was unsuccessful. Try again. Y Y Y Warning
130 INVALID ANT CONFIG ANTENNA LNB INCOMPATIBLE WITH ACU. The ACU is incompatible with the antenna’s LNB. Either the N Y N Error
ACU or the LNB is configured for HTS, while the other is not.
131 ANT SW UPGRADE REQ ANTENNA SOFTWARE INCOMPATIBLE WITH ACU. The antenna is running a version of software that does not N Y N Error
UPGRADE ANTENNA SOFTWARE. work properly with the ACU. Update the software.
Antenna Messages
200 ANTENNA INPUT POWER ACU DC POWER TO ANTENNA IS OUTSIDE THE Antenna DC input power is out of range. Detected at the Y Y Y Warning
NORMAL RANGE. antenna.
202 SKEW/XAZ MOTOR COMMS UNABLE TO COMMUNICATE WITH SKEW/CROSS The main antenna processor detects no response from the Y N N Error
AZIMUTH MOTORS. skew/XAZ motor processor. Motor driver software error. Might
indicate an interrupted firmware update.
203 AZ/EL MOTOR COMMS UNABLE TO COMMUNICATE WITH AZIMUTH/ The main antenna processor detects no response from the Y N N Error
ELEVATION MOTORS. AZ/EL motor processor. Motor driver software error. Might
indicate an interrupted firmware update.
204 RF COMMS INTERNAL ANTENNA RF COMMUNICATION The main antenna processor detects no response from the RF Y Y Y Error
FAILURE. processor. RF software error. Might indicate an interrupted
firmware update.
205 AZ MOTOR ASSY POWER AZIMUTH MOTOR ASSEMBLY POWER FAILURE. The AZ/EL motor processor detects an AZ motor current error. Y N N Error
Probable cause: Motor current is out of range.
206 AZ MOTOR ASSY AZIMUTH MOTOR ASSEMBLY FAILURE. The AZ/EL motor processor detects an AZ limit switch failure. Y Y Y Error
The motor is not moving correctly, or the limit switch failed.
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207 EL MOTOR ASSY POWER ELEVATION MOTOR ASSEMBLY POWER FAILURE. The AZ/EL motor processor detects an EL motor current error. Y N N Error
Probable cause: Motor current is out of range.
208 EL MOTOR ASSY ELEVATION MOTOR ASSEMBY FAILURE. The AZ/EL motor micro detects an EL limit switch failure. The Y Y Y Error
motor is not moving correctly, or the limit switch failed.
209 SENSOR MODULE COMMS UNABLE TO COMMUNICATE WITH ANTENNA The main antenna processor is unable to communicate with Y N N Error
SENSOR MODULE. the sensor module.
210 SENSOR MODULE ANTENNA SENSOR MODULE FAILURE. An error was detected in the sensor module gyro and/or Y N N Error
accelerometer.
211 SENSOR MODULE POWER ANTENNA SENSOR MODULE POWER FAILURE. The sensor module detects a power error. Y N N Error
212 SENSOR MOD OVERTEMP ANTENNA SENSOR MODULE TEMPERATURE IS The sensor module temperature is out of range (85C). Y N N Warning
OUTSIDE NORMAL RANGE.
213 SENSOR MODULE ANTENNA SENSOR MODULE FAILURE. At startup, the data in the sensor module's EEPROM was Y N N Warning
unavailable. Replace sensor.
214 SENSOR MODULE ANTENNA SENSOR MODULE FAILURE. The sensor module's EEPROM checksum is valid, but contains Y N N Warning
default values. Replace sensor.
215 XAZ MOTOR ASSY POWER ANTENNA CROSS AZIMUTH MOTOR ASSEMBLY The skew/XAZ motor processor detects a XAZ motor current Y N N Error
POWER FAILURE. error. Probable cause: Motor current is out of range.
216 XAZ MOTOR ASSY ANTENNA CROSS AZIMUTH MOTOR ASSEMBLY The skew/XAZ motor processor detects a XAZ limit switch Y Y N Error
FAILURE. failure. The motor is not moving correctly, or the XAZ limit
switch failed.
217 SKEW MTR ASSY POWER ANTENNA SKEW MOTOR ASSEMBLY POWER The skew/XAZ motor processor detects a skew motor current Y N N Error
FAILURE. error. Probable cause: Motor current is out of range.
218 SKEW MOTOR ASSY ANTENNA SKEW MOTOR ASSEMBLY FAILURE. The skew/XAZ motor processor detects a skew limit switch Y Y Y Error
failure. The motor is not moving correctly, or the skew limit
switch failed.
219 RECALIBRATE GYROS GYRO SCALE FACTOR ERROR. GYRO Gyro scale factor is out of range. Y Y Y Error
RECALIBRATION IS REQUIRED.
220 SENSOR MODULE ANTENNA SENSOR MODULE FAILURE. Gyro rate bias test failed on startup. Replace sensor. Y Y Y Warning
221 GPS COMMS UNABLE TO COMMUNICATE WITH GPS. CHECK GPS is not sending data messages. Y Y Y Error
GPS UNIT AND CABLE CONNECTION.
222 ANTENNA OVERTEMP ANTENNA TEMPERATURE IS OUTSIDE NORMAL The internal antenna temperature exceeds 85C. Y Y Y Warning
RANGE.
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223 RECALIBRATE GYROS GYRO NOT CALIBRATED. GYRO RECALIBRATION The main antenna board is defaulted, or its EEPROM has been Y N N Warning
IS REQUIRED. cleared.
224 LNB COMMS UNABLE TO COMMUNICATE WITH LNB. Main antenna processor is unable to communicate with the Y N N Log Only
LNB.
225 LNB CONFIG LNB CONFIGURATION FAILURE. Main antenna processor is unable to configure the LNB. Y N N Log Only
Replace LNB.
226 RF COMMS INTERNAL ANTENNA RF COMMUNICATION RF processor is unable to communicate with the tuner chip. Y N N Ignore
FAILURE.
227 RF COMMS ANTENNA RF SOFTWARE ERROR. RF processor is unable to initialize the tuner chip. Y N N Ignore
228 RF COMMS INTERNAL ANTENNA RF COMMUNICATION RF processor is unable to communicate with the FPGA. Y N N Ignore
FAILURE.
229 RF COMMS ANTENNA RF SOFTWARE ERROR. No FPGA tuner firmware found. Y N N Ignore
231 RF COMMS ANTENNA RF SOFTWARE ERROR. Antenna is unable to configure the RF processor. Y N N Error
232 RF COMMS ANTENNA RF SOFTWARE ERROR. RF processor is unable to initialize the FPGA. Y N N Ignore
234 NO RSSI DATA ANTENNA NOT RECEIVING RSSI DATA FROM ACU. The antenna is not receiving RSSI data from the ACU. Cause: Y Y Y Error
Problem with the cable or RF processor, not the modem.
(Detected by ACU personality board. Antenna sent a message
saying the RF board has no comms.)
235 RF COMMS INTERNAL ANTENNA RF COMMUNICATION The personality board is attempting to forward the modem's Y Y Y Error
FAILURE. satellite data to the RF processor, but the RF processor is not
responding. Replace main PCB or cable.
240 LNB POWER LNB POWER IS OUTSIDE THE NORMAL RANGE. The main antenna processor detects LNB power (supplied from N Y Y Error
CHECK RX CONNECTIONS. the modem) is out of range.
241 ANTENNA POWER INTERNAL ANTENNA POWER FAILURE. The main antenna processor detects that one of the voltages is Y Y Y Error
out of range (not specific) on the main PCB. Might be a failure
on the PCB (voltage regulator) or bad input power.
243 NO BUC LOCK NO 10 MHZ REF SIGNAL FROM MODEM TO BUC. 10 MHz reference signal from the modem to the BUC might be Y N N Error
CHECK TX CONNECTIONS. out of range (error condition). Check the RF connections from
the modem to the BUC. (PLL = phase lock loop.)
244 BUC COMMS UNABLE TO COMMUNICATE WITH BUC. Main antenna processor is unable to communicate with the Y N N Error
BUC.
245 BUC CONFIG BUC CONFIGURATION FAILURE. Main antenna processor is unable to configure the BUC. Y N N Error
Problem with the BUC (it's not obeying commands). Replace
BUC.
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246 LNB POWER OPEN LNB POWER OPEN. Power/thermal processor detects no power to the LNB. Cable Y N N Error
problem or bad LNB.
247 LNB POWER SHORT LNB POWER SHORT. Overcurrent on LNB power. Cause: Either a short circuit on the Y N N Error
line from the power/thermal module, or the LNB is faulty.
248 NO LNB LOCK NO 10 MHZ REF SIGNAL FROM MODEM TO LNB. 10 MHz reference signal from the modem to the LNB might be Y N N Error
CHECK RX CONNECTIONS. out of range (error condition). Check the RF connections from
the modem to the LNB. [PLL = phase lock loop.]
249 SSPA OVERTEMP ANTENNA SSPA TEMPERATURE EXCEEDS SSPA temperature exceeds 95C. Antenna turns off BUC (24V) Y N N Error
OPERATIONAL LIMIT. BUC POWER SHUT DOWN. power. Turn off antenna and allow it to cool. If problem
persists, antenna might need to be replaced (bad SSPA).
250 PWR/THML MOD COMMS UNABLE TO COMMUNICATE WITH ANTENNA Main antenna processor is unable to communicate with the Y N N Error
POWER/THERMAL MODULE. power/thermal module.
251 PWR/THML MODULE ANTENNA POWER/THERMAL MODULE Main antenna processor is unable to configure the Y N N Error
CONFIGURATION FAILURE. power/thermal module. Replace the power/thermal module (it's
not obeying commands).
252 PWR/THML OVERTEMP ANTENNA POWER/THERMAL MODULE Power/thermal module temperature is out of range (-40 to Y N N Warning
TEMPERATURE IS OUTSIDE NORMAL RANGE. 85C).
253 BUC OVERTEMP ANTENNA BUC TEMPERATURE IS OUTSIDE BUC temperature is out of range (-40 to 85C). Y N N Warning
NORMAL RANGE.
254 LNB OVERTEMP ANTENNA LNB TEMPERATURE IS OUTSIDE LNB temperature is out of range (-40 to 85C). Y N N Warning
NORMAL RANGE.
255 SSPA OVERTEMP ANTENNA SSPA TEMPERATURE IS OUTSIDE SSPA temperature is out of range (-40 to 85C). Y N N Warning
NORMAL RANGE.
256 PWR/THML POWER ANTENNA POWER/THERMAL 48V INPUT POWER IS The 48 VDC voltage (antenna power) at the input of the Y N N Warning
OUTSIDE NORMAL RANGE. power/thermal processor is out of range. Might be a failure of
the power/thermal module or the power supply.
257 PWR/THML POWER ANTENNA POWER/THERMAL 48V OUTPUT POWER The 48 VDC voltage (antenna power) at the output of the Y N N Warning
IS OUTSIDE NORMAL RANGE. power/thermal processor is out of range. Might be a failure of
258 PWR/THML POWER ANTENNA POWER/THERMAL 24V INPUT POWER IS The 24 VDC voltage (BUC power) at the input of the Y N N Warning
259 PWR/THML POWER ANTENNA POWER/THERMAL 24V OUTPUT POWER The 24 VDC voltage (BUC power) at the output of the Y N N Warning
260 PWR/THML POWER ANTENNA POWER/THERMAL 15V INPUT POWER IS The 15 VDC voltage (LNB power) at the input of the Y N N Warning
261 PWR/THML POWER ANTENNA POWER/THERMAL 15V OUTPUT POWER The 15 VDC voltage (LNB power) at the output of the Y N N Warning
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262 PWR/THML POWER ANTENNA POWER/THERMAL 3.3V POWER IS The 3.3 VDC power/thermal processor operating power is out Y N N Warning
OUTSIDE NORMAL RANGE. of range. Might be a failure of the power/thermal module or the
power supply.
263 NO BUC LOCK NO 10 MHZ REF SIGNAL FROM MODEM TO BUC. The 10 MHz reference signal from the modem to the BUC Y N N Warning
CHECK TX CONNECTIONS. might be out of range (warning). Check the TX RF connections
from the modem to the BUC. [PLL = phase lock loop.]
264 NO LNB LOCK NO 10 MHZ REF SIGNAL FROM MODEM TO LNB. The 10 MHz reference signal from the modem to the LNB Y N N Warning
CHECK RX CONNECTIONS. might be out of range (warning). Check the RX RF connections
from the modem to the LNB. [PLL = phase lock loop.]
265 NO GPS FIX GPS IS UNABLE TO REPORT POSITION. CHECK GPS is unable to acquire a fix. Y Y Y Warning
FOR BLOCKAGE OR RF INTERFERENCE.
269 UNKNOWN LNB TYPE ANTENNA LNB TYPE IS NOT CONFIGURED. The antenna cannot determine which type of LNB is installed. N Y N Error
CONTACT SUPPORT. Either the LNB type was not programmed at the factory, or the
antenna's memory (EEPROM) has been cleared or corrupted.
270 ACU SW UPGRADE REQ ACU SOFTWARE INCOMPATIBLE WITH ANTENNA. The ACU is running a version of software that does not work N Y N Error
UPGRADE ACU SOFTWARE. properly with the antenna. Update the software.
WARNINGS
401 NMEA ERROR NO NMEA INPUT DETECTED. No NMEA 0183 Heading input detected Y Y N Warning
404 CABLE UNWRAP ANTENNA CABLE IS UNWRAPPING. PLEASE WAIT...Antenna is performing a cable unwrap Y Y Y Warning
410 MODEM ETHERNET DOWN MODEM ETHERNET DOWN Y Y Y Warning
411 OUTSIDE COVERAGE OUTSIDE COVERAGE The Modem is reporting no satellite handoff available Y Y Y Warning
412 ACU POWER INPUT INPUT POWER TO ACU IS OUTSIDE THE NORMAL Y Y Y Warning
RANGE
413 WAIT FOR GPS ACQUIRE WAIT FOR GPS ACQUIRE Waiting for GPS position data Y Y Y Warning
414 BACKUP GPS IN USE BACKUP GPS IN USE GPS position data is being supplied by NMEA 0183 device Y Y Y Warning
instead of onboard puck
417 TRACK AVOID ZONE TRACK AVOID ZONE The antenna is pointing in a tracking avoidance zone. Y Y Y Warning
Performance might be degraded until it can switch to an
alternate satellite or move outside the zone.
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ICM Error Messages

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CommBox-ACU/ICM Error Messages Updated February 1, 2017

410 MODEM ETHERNET DOWN MODEM ETHERNET DOWN Y Y Y Warning

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