ASSIGNMENT 3

SPRING 2023, GENE 60

Date of submission: Week 7

NAME: …Amanpreet …………………………….

ID: ……4357854………………………………

ASSIGNMENT TYPE: ESSAY

TOTAL CONTRIBUTION: 15%

TOTAL MARKS: 30

Rubric:

Item Marks Marks

obtained
Header 5
Objective 5
Skills 5
Experience 5
Education 5
Sell yourself 5
Total 30

LEARNING OUTCOMES COVERED:

Create effective resumes to target employment opportunities;

 GENE 60

Assignment #3 (15%)

Preparing resume for a job:

The purpose of this assignment is to acknowledge students with the intricate process of applying
to a job. The task involves researching relevant job postings from various sources like print
media, job search/company websites or through personal network; tailoring your resume to the
job description and applying to the job.

You must research and choose one job posting preferably in line with your educational and/or
work background, that you wish to apply for. Customize your resume and apply to the job using
the customized information.

Part 1
 The source / link of the job posting and the job posting itself comprises of part 1 of the
assignment.
LINK: https://ca.indeed.com/Td-Bank-Customer-Service-jobs?vjk=3d397c43f58daf20

JOB POSTING AS WELL

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if
you crave meaningful work and embrace change like we do. We are a trusted North American
leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting
relationships with our customers. By understanding their needs and providing personalized
financial solutions, our purpose is to help our customers and small businesses achieve their
financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an
understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and
execute with an impact.

Job Description

Can you bring your charming self to work and make customer interactions delightful one? Can
you process financial transactions accurately and get a sense of achievement by providing
excellent customer experience? If so then, take the next step to your future today and apply for
the position of Customer Experience Associate. We are expecting an all-around champion who
can understand customer needs and advise best suited banking solutions for a positive customer
experience.

In this role, you will:

Process financial transactions like deposits, withdrawals and bill payments as per standardized
operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while
exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard
activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing
business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions
and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness
as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on
the status of routine activities
Deliver quality customer experiences and recommend operational improvements where
opportunity exists to improve and achieve operational excellence
Job Requirements

High School Diploma with over 1 year of relevant experience

Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills to work in a fast-
paced environment
Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks
and changing priorities
A dynamic communicator with established customer experience skills who can connect, both
verbally and in writing, with different people in a calm, courteous, and effective manner
Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees
and customers feel valued, respected and supported. We are dedicated to building a workforce
that reflects the diversity of our customers and communities in which we live and serve. If you
require an accommodation for the recruitment/interview process (including alternate formats of
materials, or accessible meeting rooms or other accommodation), please let us know and we will
work with you to meet your needs.

Job Family

Retail Sales & Service

Job Category - Primary

Retail Banking - Customer Service

Job Category(s)

Retail Banking - Customer Service

Hours

15
Business Line

TD Canada Trust
Time Type

Part Time
Employment Type

Regular
Country

Canada
**Province/State (Primary)

Quebec
City (Primary)

Montreal
Work Location
5409 Ch Queen Mary
Job Expires

25-Oct-2021
TD Bank
2 days ago

 Be as detailed as possible with the WRITE IN A PARAGRAPH, DO NOT PUT THAT

IN BULLET POINTS

Job description: what is job description, introduction

Job title: Brand champions, relationship builders

Job location: Montreal

Job summary:

Reporting to:

Working conditions:

Job duties:

Machines to be used:

Hazards:

Job description

Results-driven and highly analytical Business Analyst with a strong focus on brand management and
relationship building. Equipped with exceptional problem-solving skills and a keen eye for detail, I am
dedicated to driving business growth and improving customer satisfaction through data analysis, market
research, and strategic planning. With a proven track record of success in diverse industries, I am adept
at identifying opportunities and implementing innovative solutions to enhance brand equity and foster
long-term have a track record of advancing business growth through strategic research and creative
marketing activities from my previous positions. I am an expert in conducting thorough market research
to find new trends and consumer preferences. I have effectively created and carried out strategic
marketing plans that have improved the brand by analyzing data sets and utilizing insights.
. This includes having a high level of skill with Microsoft PowerPoint, Excel, CRM platforms, and statistical
analysis tools. I am skilled at utilizing these technologies to glean insightful information and
communicate it to internal and external stakeholders in a way that has a lasting impression.

Working with cross-functional teams to guarantee brand consistency across all media and successfully
communicating difficult concepts.

Job specifications:

Qualifications:

Experience:

Training:

Skills and responsibilities:

Emotional characterstics:

Sensory demand:

With a bachelor’s degree in business administration and 3years of experience in business analysis and
brand management. Emotional characteristics include being detail-oriented, organized, and possessing
excellent problem-solving skills.

 Write a brief paragraph about why you choose to apply for this job. 300 WORDS

I am a skilled and goal-driven business analyst with a focus on relationship development and
brand management. Having a thorough understanding of consumer dynamics and market
dynamics, I am skilled at seeing opportunities to build brand equity and cultivate deep
relationships with clients. I'm now looking for a job as a business analyst at Infosys in Toronto,
and I'm sure I can help the company develop and succeed. I have got your advertisement
regarding this position on Indeed
I have a track record of advancing business growth through strategic research and creative
marketing activities from my previous positions. I am an expert in conducting thorough market
 research to find new trends and consumer preferences. I have effectively created and carried
out strategic marketing plans that have improved the brand by analyzing data sets and utilizing
insights.

I am skilled in using a variety of programs and tools for data analysis, market research, and project
management as a business analyst. This includes having a high level of skill with Microsoft
PowerPoint, Excel, CRM platforms, and statistical analysis tools. I am skilled at utilizing these
technologies to glean insightful information and communicate it to internal and external
stakeholders in a way that has a lasting impression. I am excited about the opportunity to join
Infosys as a Business Analyst and contribute to its success in Toronto. References are available upon
request. Thank you for considering my application.

Sincerely,

Amanpreet Singh Minhas

Rationale of choosing this type of job

Part 2
The second part of the assignment comprises of the tailored resume. (Refer to pages 39-53 of
your course workbook)
 Amanpreet Singh Minhas
54 east park Blvd, Scarborough, M1H 1C7 · 437-599-2015 · amanminhas2015@gmail.com

Objective:

Analytical, ambitious, and experienced professional seeking a senior-level business analyst role with
Golden Enterprises applying my expertise in business analysis to improve the overall capabilities of the
organization's IT systems.

Skills:
 Data analysis and interpretation.
 Market research and competitive analysis.
 Strategic planning and implementation.

Experience:
Zoca

April 2021–November 2022

 Developed Excel template for all required journal entries.
 Streamlined current business procedures to increase work efficiency by saving a lot of time in a
month’s hours.
 Trained new accounting associates According to company requirements.
 Worked with 20+ vendors to ensure that all invoices were paid on time.

Qualifications:
 Bachelor’s degree in business administration, Marketing, or a related field.
 Proven experience as a Business Analyst or in a similar analytical role.
 Strong knowledge of brand management principles and marketing strategies.

Emotional Characteristics:
 Detail-oriented and organized.
 Adaptability and flexibility in a dynamic work environment.
 Strong interpersonal skills and a positive attitude.
 Ability to work under pressure and meet tight deadlines.
 Proactive problem-solving mindset.

Sensory Demand:
 Ability to visually analyze data and interpret trends.
 Strong listening and communication skills to understand stakeholders' needs and preferences.
 Resume Rubric
Name: ………………………………… ID Number:…………………………….

Content Excellent Average Need improvement

5 3 1
Header Accurate, complete, Accurate and Missing important
polished complete Element
 Includes name,
address, phone
number and
professional e-mail
Objective Clear, concise statement or Very general No objective or
skill specific to position or cover letter
industry.
Skills  Listed in order of Unrelated to position Skills too generic or
importance to the or industry no skills
employer
 Use of numbers and
bullets States top
skills that employer
is looking for
Experience  Effective use of Some use of action Ineffective use of
action verbs verbs, Some results action verbs No use
 Appropriate use of Limited use of of industry
industry specific industry specific language
language language
 Used bullets, not
 paragraphs

Education Includes all key elements Includes most Missing

University name, city, state fundamental fundamental
elements information
Sell yourself 
Student sells Resume is basic and Resume does not
themselves well qualifications are sell best
enough to get an general qualifications
interview
 All skills and
qualifications are
relevant to the
career field
 Set yourself apart
from your peers.
Total Marks: ………………..