Document No.

STANDARD OPERATING
PROCEDURE Revision No.

GOOD DISPENSING PRACTICE Page 1 of 2

Revision History
Revised on: Prepared by: Reviewed by: Approved by:

Daniel Yves A. Paez IV, RPh Denice P. Mesias Denice P. Mesias

Pharmacist Owner/Proprietress Owner/Proprietress
Issue No.:
Effective Date:

References
Document No.: Title No.

I. OBJECTIVE:
1. To enforce standard operating procedure for dispensing prescription drugs
2. To promote use of generic equivalent drugs which are cost-effective

II. SCOPE: All prescription, generic equivalent, and over-the-counter drugs

III. RESPONSIBILITY
 Pharmacist
 Pharmacy Assistants

IV. PROCEDURE
1. Greet the client with a smile
2. Receive prescription for requested medicines in a dignified manner
3. Read the prescription carefully and properly. Take note of the name, strength, dose, and
quantity of the medicine needed. If in doubt, ask the pharmacist.
4. Check the legality and legibility of the prescription.
5. If the prescription is illegible, confirm with the doctor over the phone.

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 6. Do not dispense a prescription drug without proper prescription and do not dispense if in
doubt of the validity.
7. If prescription is valid for dispensing, check for the availability of the stock and ensure
that the product is the one in the prescription order.
8. Make sure that the product is in good condition and the expiration date is still far.
9. Give the client the chance to choose between generic equivalent medicines.
10. Ask the patient for the quantity to be bought, retrieve the requested quantity, and double
check if it is the medicine in the prescription.
11. Check the product in front of the customer, interpret the doctor's instruction to him/her,
and give relevant information regarding storage, administration, precautions, and etc.
12. Proceed to billing and issue an official receipt.

V. QUALITY OF RECORDS:
1. The pharmacist will file the fully filled prescription and shall be input in the prescription
book.
2. The prescriptions will be kept for at least 2 years.

VI. FORMS:
 Prescription order
 Prescription book

VII. END OF DOCUMENT

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