Revision Date: Mar 2023

TGEMS ( Toyota Global Enhanced Multipurpose System)

Please send to:

TGEMS SUPPORT
Email: tgems_support.sg@ttsystems.com

TGEMS Service Request Form (Ver 5.9

REQUESTER INFORMATION
Please provide the following information

Company Name: Date:

Name of Authorized Person-In-Charge:

(Authorized Person-In-Charge in TGEMS record should be the requester)
Company Email Address: Contact Number:

REQUEST INFORMATION
Please check the box for request type. All information must be completely filled out for immediate processing of the request.

1. Re-issue Digital Certificate or Access ID Reactivation

USD 10.00 Charge per Access ID
Note: Digital Certificate is needed every time PC is changed, reformatted, user profile recreated, PC's hard disk changed or PC's domain changed.

User's Name: User's Dept: Company Email Address :

Access ID/s :

Purpose of reissue: ( PC reformatted, new user, etc.)

Inform us of your PC environment. Please ensure that your PC meets the following requirements:

(1) Operating System: Windows 10 (32-bit) Windows 10 (64-bit) Windows 11 (32-bit) Windows 11 (64-bit)

(2) Browser: Microsoft Edge (enabled in IE mode Note: This is the only supported browser for TGEMS VPN and TMC applications.

(3) Antivirus software: Note: Compatible antivirus software must be installed and enabled on the pc.
Please refer to “TGEMS Supported Antivirus Software List” in TGEMS Webportal.

(4) Internet access Can access the Internet - using HTTP (80) and HTTPS (443)
*Client PCs MUST be able to connect to the Internet by port 80 & 443. Please contact your Internal IT Dept. for verification.

2. Reset & Issue Temporary Password

Note: This is only for the TGEMS VPN / TGEMS webportal (www.t-gems.net) login / TGEMS Email Account (xxx@mail.t-gems.net).

Access ID/s:
TGEMS Email Account/s:

3. Update Company Information

Please check the box for specific action and provide the complete information. If multiple entries, please submit another form.

Authorized Person-In-Charge: Change from: Remove: Add

Technical Person-In-Charge: Change from: Remove: Add

Billing Person-In-Charge: Change from: Remove: Add

Company Name: Change from:

New or Additional Company Information

Company Name:

Name of Authorized/Technical/Billing Person-In-Charge: Mr. / Ms.

Job Title: Department: Phone Number:

Email Address: Fax Number:

Company Address (With Postal Code):

NOTE: The form must be duly-signed by the existing registered Company Authorized PIC for TGEMS Service.

Authorized PIC's Signature & Date Company Stamp(If applicable)

Authorized PIC's Name