Professional Documents
Culture Documents
1) Completeness
Completeness, of course, is ensuring the reader has all the information they need
to understand the message, make a decision, and take an action. If you leave out
something, the reader might make an incorrect decision.
It has to be complete in every aspect.
Completeness is achieved by reporting all the facts discovered during the course
of an investigation.
5Ws & H
The Five W´s (sometimes referred to as Five Ws and How, 5W1H) are questions
whose answers are considered basic in information gathering or problem solving.
What, Who, When, Where, Why, How
i. What
Activity or agenda
What happened?
What is the story?
ii. Who
Receiver or audience
Who was involved?
Your writing pattern must be according to your receiver.
Two types of receiver
a) Technical
o Bosses, Legal Fraternity, Legal Experts etc.
b) Layman
o Common man, Customers, Client etc.
iii. When
Timings (Matters a lot in presentations etc.)
Chronological Order
DOB, School, College, University, etc.
When did it take place?
For Example
o If one’s father dies and you go after two years on his marriage
ceremony for condolence, so…………….
o That’s why Timings matter a lot everywhere…….
iv. Where
Venue or place
Where did it take place?
Where would be the reader be at the same time when he receives the report?
v. Why
Reasons, Justifications
Why did it happen?
Why should the problem be analyzed?
vi. How
Methodology or process
How did it happen?
Why it should be done?
2) Clarity
Clarity ensures your reader understands your communication without any
difficulty.
Proper usage of “Semantics” (The study of word choice)
Clarity is based on the selection of words in the passage.
Use the shared and common vocabulary which is easily understandable.
Clarity means to use denotative words or terms, so that others can understand it
easily.
In dictionary we have two types of words:
i. Denotative
Dictionary words based (Clear, easy to understand)
For Example
o Fat cat
o The cat which is fat.
ii. Connotative
Usage based (Hidden meaning, difficult words)
For Example
o Fat cat
o The organization which is enhancing.
Don’t use Jargons (Technical words)
o We should avoid Jargons because layman cannot understand these words.
o For Example
I. Billingsgate is my Betenoire.
How many words do you know?
a) 4 words
b) 3 words
c) 2 words
d) 1 word
o Billingsgate (women = fish UK) means Abusive Language
o Betenoire (French word) means someone or something which is particularly
disliked.
o Hence, the above statement means that I dislike abusive language.
II. He is my Honcho.
a) Friend
b) Enemy
c) Teacher
d) Boss
o Honcho is a Japanese word which means Boss.
Use Effective Paragraph
Orchestra = Balance (Symphony)
Effective paragraphs
TS (Topic Sentence)
Topic Sentence is also called Thesis Statement.
Containing controlling ideas
SS (Supporting Sentence)
CS (Concluding Sentence)
Concluding Statement is also called Clincher.
Each paragraph must be in a logical connection.
Development of Paragraph Writing
Interrelated
3) Conciseness
The message has to be complete and should be concise.
Conciseness is using as few words as possible to get the message across the reader.
I. Avoid Redundancies
Repetition of the words
Superfluous repetition or overlapping, especially of words.
Important Note
Empty Phrases = It is, It was, There is, There are, There was, There were
Keep it short and simple
Important Note
Verbal vs Verbose
Verbal is oral. Verbal is with words. E.g. Lectures, Presentations, Interviews, Seminars
Verbose are extravagant of the words. When words are used lavishly….
Important Note
Courtesy Titles
Mr, Mrs, Miss, Ms, etc
Ms is used for a woman when we are not informed whether she is
married or not.
5) Correctness
Correctness is imperative. Do not mislead your reader. Reread your message before you
send it, whether it is an e-mail message, letter, report, proposal, or any other document.
In this comes:
Spelling mistakes
Grammatical Mistakes
Homophones
Mechanics (Punctuations)
I. Avoid Spelling Mistakes
Spellings must be absolute.
Spelling mistakes are not mistakes. (Shakespeare)
The spelling mistakes are the biggest mistakes.
II. Grammatical Mistakes
(There, Their) parents made a decision.
Assignment can be submitted. (Correct)
Assignment may be submitted. (Incorrect)
III. Proper Usage of Homophones (Pair of words)
i. His writing is……………….
a) Eligible
b) Illegible (Not readable)
ii. Elections are……………….
a) Eminent
b) Imminent
iii. ………….. Parents made a vow to take them.
a) There
b) Their
iv. This model has beautiful………………
a) GATT (Acronym)
b) Gate (University gate)
c) Gait (Walking Style)
IV. Proper Usage of Mechanics
Proper Usage of Punctuations
Use punctuations carefully because even a single comma placed
after or before can change the whole meaning.
For Example
Hang, not spare him.
Hang not, spare him. (Complete meaning changed)
New Time Romans
Calibri (Recommended)
Recommended size of fonts
Font size should not be smaller than 10
Font size 12 (Recommended)
For headings font size 14 (Recommended)
For slides font size 28 – 34
Overview of Punctuations
Usage of Comma (,)
Rule No.1
When a sentence is made up of two independent clauses joined by a
coordinating
Conjunction (and, but, for, nor/or, so, yet), a comma is needed between the two
clauses.
S1 .............................. , BOYFANS .................................. S2
Rule No.2
Use a comma to separate the elements in a series (three or more things).
I need pencils, erasers, markers, and books.
Note:
Orthodox Approach = We have to use comma before “and” in orthodox style
of writing.
Latest/Modern Approach = We don’t need to use comma before “and” in
Modern style of writing.
Rule No.3
If something or someone is sufficiently identified, the description that follows is
considered nonessential and should be surrounded by commas.
Whenever, we add further information, we have to use commas.
Mr. Abdullah, who is my neighbor, is very amicable.
Rule No.4
We have to use comma in Antithesis (When one sentence is opposite of other).
United we stand , divided we fall.
To err is human , forgive is divine.
Man proposes , God disposes.
Note
Rule No.2
In letters after “Subject” we have to use colon.
Subject: ……………………………………………….
Rule No.3
When the lead-in to a quotation is a complete sentence, you can use a colon
between the lead-in and the quotation.
All forbids: Don’t mistreat your parents.
Fused Sentences (FS) and Comma splice (CS)
Fused Sentences
A fused sentence occurs when two independent clauses are joined without any punctuation.
Here's an example of a fused sentence:
A fused sentence, contains two main clauses illegally run together with no punctuation
whatsoever. The problem looks like this:
Comma Splice
A comma splice occurs when two independent clauses are joined with a comma. Here's an
example of a comma splice:
A comma splice contains two main clauses illegally joined by a comma. The problem looks
like this:
Methods of Rectification
Correcting Comma Splices and Fused Sentences
To correct the usage of FS and CS, the following rules should be followed:
1) First, we could separate the independent clauses into two distinct sentences.
In this case, we simply add a period after the first independent clause and
capitalize the first word of the second independent clause.
For Example:
He didn’t work hard. He got failed.
2) Link the clauses with a comma and a coordinating conjunction:
For Example:
He didn’t work hard, so he got failed.
3) Link the clauses with a semicolon:
For Example:
He didn’t work hard; he got failed.
4) Use a semicolon before a conjunctive adverb (also, anyway, besides, furthermore,
incidentally, moreover, otherwise, therefore and thus) or a transitional expression
(after all, by the way, for example, in other words, and on the other hand) placed
between independent clauses:
For Example
He didn’t work hard; therefore, he got failed.
5) Use a period before a conjunctive adverb (also, anyway, besides, furthermore,
incidentally, moreover, otherwise, therefore and thus) or a transitional expression
(after all, by the way, for example, in other words, and on the other hand) placed after
first independent clause:
For Example
He didn’t work hard. Therefore, he got failed.
6) He didn’t work hard. He, therefore, got failed.
7) He didn’t work hard; He got failed, therefore.
Meeting Minutes
What is Meeting Minutes and its purpose?
o Meeting Minutes are the written or recorded documentation that is used to inform
attendees or non-attendees of the happening during the meeting.
o The meeting minutes are generally taken or recorded a meeting so, that participants
have a record of what happened during the meeting.
o Minutes are written as an accurate record of a groups meeting and a record of
decisions taken.
o They are useful because people can forget what was decided at meeting if there is no
written record of proceedings.
o Minutes can also inform people who were not at meeting about what took place.
Who will write Minutes of Meeting?
o It is normal practice of one person at each meeting to be given a task of writing the
minutes. It may be the same person in each meeting or the task may be rotated.
What are the contents of Minutes of Meeting?
Before each meeting an agenda should be drawn of and given before a week, detailing the
matters to be discussed at the meeting. A set of minutes should be normally short and precise.
A set of minutes should normally include:
1. Time, Date & Place of Meeting
2. List of People (Attendees)
3. List of absent members (Non-Attendees)
4. Approval of the previous Meeting’s Minutes and any matter arising from those
minutes.
5. For each item in agenda, a record of principle points discussed and decisions taken.
Essay
Definition:
Essay literally means “an attempt” or “to try/to express your thoughts in good English”
It is a written composition giving expression to one’s own idea or opinions on some topic,
expresses personal opinions or gives information on any given subject/term.
Essentials of Essay Writing
Introductory Paragraph (General Statement + Thesis Statement)
Body of Essay (Paragraphing)
(G.S + T.S + Coherence + Unity + Development + Organization)
o Coherence in Essay
o Use of Transitional Paragraph (T.P + Transitional words)
Development of Variables (Proper + Adequate)
Diction + Syntax (Sentence Structure) + Quotation + Date
Adequate development of paragraph
Concluding Paragraph (To conclude + Re-statement of thesis)
Techniques of Essay Writing
1) Step 1 (Pre-Writing Essay)
Picking (Choosing the topic)
Unpicking (Understanding the topic)
Find the focus (Keys of the topic)
(Variables / Headings)
Brain-Storming of Variables
Organize the Brain Storming (Order of Importance + Sequence)
Introductory
Paragraph
General Thesis
Statement Statement
Hypothesis
A. Hypothesis A
B. Hypothesis B
C. Hypothesis C
D. Hypothesis D