1/22/2023

BSBPEF502 Develop & use

Emotional Intelligence
Assessment Task 1 – Written Responses & Project

Student name: Shashank Thumma

ID: C2916M0822

Assessor: Varun Choudhary

 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

Part A: Answer to Questions

Question 1
Emotional intelligence is the capacity to effectively use, comprehend, and manage one's own
emotions for problems, disputes, and communication. Speaking your mind, declining invitations
when necessary, and raising your voice in tense situations are all strong instances of emotional
intelligence. Emotional intelligence also includes the capacity to understand a situation and
control one's own and others' emotions.

Self-awareness, self-regulation, motivation, and empathy are crucial things along with social
skills for a better job experience since emotional intelligence involves many approaches that
improve the functioning capacity of every person involved in the working area.

Question 2
Daniel Goleman outlined the five fundamental components of emotional intelligence as follows: 

 Self-regulation: Self-regulation is important in conflict situations; 

 Self-awareness: Self-awareness allows one to feel comfortable with oneself; 
 Empathy: Understanding others' emotions and being able to relate to them;
 Motivation: Motivation for enjoyment rather than just for money; and 
 Relationship management: Increasing social and communication networks.

These qualities are crucial for both leadership and the workforce because they raise workplace
standards by putting an emphasis on actions that could raise morale and cope with stress and
crisis situations more effectively.

Question 3
Emotional intelligence, according to Caruso and Salovey, is essential for distinguishing between
one's own emotions and those of others, using this information to inform one's decisions and
actions. Additionally, their idea suggested that information about the sense of emotion may be
used to distinguish between other people's opinions rather than just their own.

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

Question 4
The three tactics listed below are among many that have been suggested in the literature to
increase emotional intelligence:

 Concentrate on the positive: As obvious as it may seem, a person's mood is influenced by

the things they give their attention to.
 Work on acceptance: While there are many opportunities in life, there are also hardships
and setbacks; learn to accept them gracefully.
 Engage in life to the fullest extent possible: Think positively and engage in a variety of
activities.

Question 5
Managers are primarily responsible for the effectiveness and productivity of the work; as a
result, when managers have high emotional intelligence, this leads to the development of
stronger relationships with employees, which in turn has a positive impact on their performance.
Productivity is subsequently increased with greater involvement and engagement in the work.

By recognising the requirements of employees and paying attention to their perspectives,

managers can use awareness and control to create an environment that promotes and motivates
workers.

Question 6
As part of emotional intelligence is innate and half is learned through experience, culture is the
most crucial component of an organization's workforce structure because different cultures have
varying standards for what is expected of people and how acts should be interpreted.
Communication and greeting are components of emotional intelligence, therefore different
cultures have distinct ways of doing so. For example, Han Chinese meet with a simple grin,
while American Indians greet honoured guests with tears. The other illustration is that different
cultures have distinct ways of communicating. For instance, in Italy, gestures play a significant
role in discussion, whereas in America, gestures are used far less frequently.

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

Question 7
Being straightforward and clear is a wonderful technique to cope with a varied workforce since
emotional intelligence is important in a workforce where communication is essential. Avoiding
close questions and avoiding slang are the two strategies to communicate with people from
different cultural backgrounds. Also, keep your language simple and unambiguous.

Question 8
Since it makes it possible to work together more effectively, manage workplace stress, settle
problems through fostering healthier connections, and learn from past mistakes, emotional
intelligence can play a significant role in the development of professional relationships.

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

Part B: Answer to Questions

Personality Review Test
(https://www.123test.com/report/ZHM7TZ6AFHU7YYD1WS/)

Question a:

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

Question b:
According to the findings of the self-reflection test, my score for openness to experience and
natural reactions was low, while my scores for agreeableness, extraversion, and work ethic were
in the centre. This shows that I'm a motivated individual who wants to stay in the same setting,
and my best quality is my commitment to my work.

Question c:
My five emotional strengths that I have identified from the personality test and learning from the
units are:

 Fighting Spirit

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

 Prefer flexible plans

 Competitive Spirit
 Calm And Composed
 Never Give-up

Question d:
My five emotional weaknesses that I have identified from the personality test and learning from
the units are:

 Prefers working alone

 Laid Back
 Go with Flow
 Reserved
 Not easily upset in stressful situations

Question e:
My capacity to work hard while remaining calm and resilient is the foundation for the emotional
characteristics I've highlighted in the questions above. Additionally, my preference for flexible
plans is built on the kind of creative thinking that is needed in the job. These qualities might
strengthen my working relationships and boost output.

Question f:
My emotional shortcomings could be a hurdle at work because I like to work alone, which is not
a good idea. In addition, my lack of attention to detail could lead to long-term issues because
professional job demands it.

Question g:
Personal stressor What is your stress response Actions to address

Low salaries Not developing the high expectance Let the managers know my
from me worth for increase in salary

Excessive workloads Working hard Discuss the workload along

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

group

Conflicting demands Be more attentive towards demands Understand expectations

Few opportunities Create opportunities be working Look for better alternatives

for growth around

Question h:
From the list of emotions, the three emotions that triggers me in context of workplace are:

Need and why this need is What is your emotional Emotional control
important to you at work response when this need is mechanism
not met?

Be treated fairly Try to bring inequity to the attention conveying the value of justice in
of senior management. the workplace

Respect Don't collaborate with somebody who Attempt to alter your personality in
doesn't respect me. order to gain respect

Peacefulness Performance cannot be maintained if Develop an appreciation of the

the workplace is chaotic. value of a tranquil work
environment.

Question I:
Although taking a personality test is one of the best ways to reflect on oneself, there are other
ways to identify one's emotional strengths and shortcomings. These other methods include:

 Asking the person I trust and admire for their views.

 Talking about my personality qualities with friends, family, and coworkers.
 Getting input from the clients I've worked with.

Question 3: Emotional Intelligence Development Plan

Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

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 BSBPEF502 || Develop and use emotional intelligence || Assessment Task 1

1. Collaboration Through a personality I'll make an effort to work in teams to boost

test, this aspect of my workplace group collaboration.
personality is revealed.

2. Spontaneous I believe I make rash I'll endeavour to make better decisions by carefully
decisions. comprehending and conducting detailed analyses.

3. Dislike precise details Because I am I'll aim to improve the attention to detail through
impulsive, I don't careful understanding and analysis.
provide specific
instructions for the
assignment.

4. Conservative I tend to be somewhat Will attend events and gatherings to foster social
cautious. interaction.

5. Not easily upset in Be more likely to Make an effort to be serious.

stressful situations experience negative
emotions and stressful
feelings

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