How to deal with client in veterinary practices

 Greet clients like guest in your own home—with a smile. Clients are guests, and we should treat
them as such.
 Keep the wait to minimum time. Clients are comfortable when they are attended within their
appointed time.
 Keep waitning area well ventilated, peacefull and noiseless. It will keep client and animal happy
and stressless.
 Keep the exam room prepared. Take a moment to review the record, the patient's history and
the reason the client is visiting.
 Body language is everything when it comes to drawing out client comments and concerns. When
clients are relaxed, they are more likely to provide a tidbit of information that will give away the
diagnosis.
 Give clients the facts, educate them on the issues at hand and then give them an opportunity to
make their choices within their boundaries
 Give client options . It is the responsibility of a practitioner to present clients options for care
with the prognosis and cost attached to each.
 Never hesitate to assist attendants while restraining or handling animals.
 Always call the animal with their name in a good way.
 Make sure the client that your are sincere with the wellbeing of animal and if there is some bad
prognosis try to communicate in good manners.
 Answer the phone call with Greetings. Listen the complain carefully, try to be rational whilie
providing any information and responde in a professional way .