A

PROJECT REPORT
ON
“A STUDY OF CUSTOMER SATISFACTION ABOUT THE
BANK” AT CANARA BANK

-SUBMITTED BY-
Mr. TUSHAR TUKARAM PAGARE
SYBBA (SEMESTER-3)

-SUBMITTED TO-
SAVITRIBAI PHULE PUNE UNIVERSITY
FOR THE PARTIALFULFILLMENT OF
BACHELOR OF BUSINESS ADMINISTRATION(BBA)

- UNDER THE GUIDENCE OF –

Prof. SHRIYA GOKHALE

KTHM COLLEGE, NASHIK-422004

2022-2023
 CERTIFICATE

This is to certify that Mr. TUSHAR TUKARAM PAGARE. Roll no. (87) has worked and duly
completed her project work for the Degree of Bachelor of Business Administration under the
faculty of Commerce in the subject of Analysis of customer satisfaction project is
entitled “A STUDY OFCUSTOMER SATISFACTION ABOUT THE BANK ” under my
supervision.

I further certify that the entire work has been done by the learner under my guidance and that no
part of it has submitted previously for any degree of diploma of any University.

It is her own work and facts reported by her personal findings and investigation

Date-

Mrs. Ashwini Kohak Dr. V.B. Gaikwad

HOD Principal

Prof. Shriya gokhale Project

Guide
ACKNOWLEDGEMENT

I take this opportunity to express my sincere gratitude to all who have directly and indirectly
contributed to the completion of my project
At the outset of this report I wish to thank the director of our institute DR. V. B. Gaikwad Sir, my
sincere thanks to my project guide, Prof. Shriya gokhale for her constant guidance and support
through the project.

I would like to thank the placement department and faculty members of KTHM College, Nasik.

Lastly, I am grateful to my parents who have been my mentor and motivators. I am also thankful to
my friends who have been directly or indirectly involved in successful completion of this project

TUSHAR PAGARE
(SYBBA)

DECLARATION

I the undersigned hereby declare that the project report entitled “A STUDY OF CUSTOMER
SATISFACTION ABOUT THE BANK" written and submitted by me to Savitribai Phule Pune
University in partial fulfillment of requirements for the award of degree of Bachelor of Business
Administration under the guidance of Prof. Shriya gokhale is my original work and interpretations
drawn therein are based on material collected by myself.

Place- Nashik
 TUSHAR PAGARE Date-

QUASTIONNAIRE FOR MANAGER

Q.1 type of loan service provide by your bank

(education,home,gold .etc)
Ans: our bank provide all nessasary services provided all type of loan
provide educational loan,home loan,gold loan .
Q.2 is there any portfolio management in your branch ?if yes then
how?
Ans:no
Q.3 does your bank charge transaction or processing fees on atm
services ?
Ans: Bank customers will have to pay Rs 21 per transaction

Q.4 does your bank charge any amount for foreign transactions? If
yes how many? Ans: no
Q.5 Do you provide ‘Zero Balance A/c’? What is the minimum
amount that is to be maintained by the customer? Are any charges
applied if the amount resides in the minimum balance amount?
Ans:

Q.6 At what rate of interest to the FD and RD accounts provide returns?

Q.7 Does the customer get a locker facility? If yes, then the yearly
charge, FD, and interest on FDs?

Q.8 . What and how many Govt. schemes are provided at your bank?
(Especially for SSIs and MSIs)

Q.9 Are there any charges incurred via NEFT and RTGS? If yes, then how
many?

Q.10 Any special facilities/schemes for minors or students?

Q.11 Lastly, what measures do you undertake for the motivation,

security, and engagement of employees?