Jane Wanjiru Ndere

Waiter
Nairobi, Kenya. Cell phone: +2547 27 982 334
Email Address: nderej@gmail.com

PERSONAL

Career objective: Highly motivated waitress with extensive experience in providing

exceptional customer service and expertise in food and beverage service. Seeking a
challenging role in the cruise industry to deliver top-notch dining experiences to
guests while showcasing excellent communication and multitasking skills.

Professional profile: Highly competent and experienced waitress with a strong track
record in delivering top-notch customer service in diverse hospitality settings.
Proficient in managing food and beverage orders, ensuring flawless food
presentation, and maintaining a clean and inviting dining area. Adept at handling
payment transactions, with an in-depth knowledge of menu offerings, and skilled in
suggesting and upselling to enhance guest experiences and drive revenue.
Demonstrated ability to collaborate seamlessly with team members and employ
effective problem-solving techniques to address guest concerns. Committed to
maintaining safety and hygiene standards while fostering a positive and welcoming
atmosphere. Eager to leverage skills to excel as a valuable member of a cruise ship's
waitstaff team.

PROFESSIONAL SKILLS, EXPERIENCE AND ABILITY

a) Proficiently record and manage food and beverage orders using a point-of-sale (POS)
system or other order management tools.
b) Expertly serve and present dishes, ensuring proper food handling, garnishing, and
adherence to plating standards.
c) Skillfully set up tables, arrange place settings, and maintain a clean and organized
dining area.
d) Accurately process payments, handle cash transactions, and operate electronic
payment systems.
e) Demonstrate expertise in wine pairing, cocktail preparation, and serving a wide range
of beverages to complement guests' meals.
f) Adhere to strict safety and hygiene protocols, ensuring a clean and sanitized dining
environment for guests.
g) Employ effective conflict resolution techniques to address guest concerns and ensure
satisfactory resolutions.
h) Familiarity with health and safety regulations and procedures to maintain a secure
and risk-free dining experience for guests.
i) Proactively suggest menu items, upsell promotions, and create upselling opportunities
to enhance guest experiences and increase revenue.
j) Display exceptional customer service skills, maintaining a positive and friendly
demeanor to create a welcoming atmosphere for guests.
k) Effectively communicate with guests, colleagues, and management, ensuring clear
and efficient information exchange.
l) Collaborate seamlessly with fellow waitstaff, kitchen staff, and other crew members
to deliver smooth and efficient service.
m) Demonstrate quick and resourceful problem-solving skills to address guest requests
and overcome challenges that arise during service.
n) Pay meticulous attention to guests' needs, ensuring accuracy in order-taking, food
delivery, and special requests.
o) Effectively manage time to meet service demands, deliver orders promptly, and
ensure timely turnover of tables.

PROFESSIONAL EXPERIENCE

Shop Manager at TET Otomotif Industries Ltd in Nairobi, Kenya.

2022 to Present
Duties
 Oversee daily operations, ensuring smooth functioning of the industrial outlet,
maintaining high standards of customer service, and addressing any operational
challenges that arise.
 Monitor inventory levels, track stock movements, and implement effective stock
control measures to ensure adequate stock availability and minimize stockouts.
 Maintain accurate financial records, including sales transactions, expenses, and
receipts, and ensure timely and accurate recording of financial data.
 Lead and supervise a team of employees, conducting staff training, setting
performance targets, and fostering a positive work environment to enhance
productivity and employee satisfaction.

Waitress at TAS Hotel Nakuru, Kenya

2019 to 2021
Duties
 Greeted and seated guests, attentively listened to their dining preferences, and
accurately recorded food and beverage orders, ensuring high accuracy and minimal
errors in order processing.
 Provided efficient and friendly table service, promptly delivering orders and attending
to guests' needs throughout their dining experience, maintaining a positive and
welcoming atmosphere.
 Demonstrated an in-depth understanding of the restaurant's menu offerings, including
ingredients, preparation methods, and special dietary options, to confidently answer
guests' questions and make personalized recommendations.
 Handled guest checkouts professionally, processing payments accurately and
efficiently, and ensuring timely closure of bills to expedite turnover and enhance
guest satisfaction.
 Worked collaboratively with fellow waitstaff and kitchen staff to facilitate smooth
service flow, coordinating orders, and communicating guest requests effectively to
ensure seamless dining experiences.

Waitress at Cool Shade Hotel Nakuru, Kenya.

2015 to 2017
Duties
 Warmly welcomed guests to the dining area, assisted in seating arrangements, and
offered menus, initiating a positive first impression and setting the tone for a pleasant
dining experience.
 Ensured meticulous food presentation before serving, adhering to the hotel's
standards, and enhancing the visual appeal of dishes, contributing to the overall
dining ambiance.
 Successfully managed large groups and special events, such as banquets and parties,
providing attentive service and maintaining composure in high-pressure situations.
 Proactively promoted daily specials, beverages, and dessert options, skillfully
utilizing suggestive selling techniques to increase sales and revenue.
 Maintained a clean and organized work station, adhering to strict hygiene and
sanitation standards, ensuring a safe and hygienic environment for both guests and
staff.

Financial Accountant at Jospha Commercial Agencies in Nairobi, Kenya.

February, 2021 to December, 2021

Duties
 Record financial transactions in the company's ledger, ensuring accuracy and
adherence to accounting principles.
 Allocate expenses to the appropriate accounts, ensuring proper classification and
accurate representation of financial data.
 Perform reconciliations of bank statements, accounts payable, and accounts
receivable, identifying and resolving discrepancies.
 Calculate and deduct statutory payments, such as taxes and employee contributions,
and ensure timely remittance to relevant authorities.

Relationship Officer at Equity Bank Limited in Nairobi, Kenya.

2013-2016
Duties
 Assist customers with cash deposits and withdrawals, providing efficient and
courteous service to enhance the customer experience.
 Process and verify cheque deposits, ensuring compliance with banking procedures
 and security measures.
 Provide excellent customer service, addressing customer inquiries, and following up
on their needs and concerns to build strong customer relationships.
 Perform daily cash reconciliation, ensuring accurate cash handling and maintaining
cash balance within the prescribed limits.

EDUCATIONAL BACKGROUND

St. Theresa’s Commercial College

2011
 Diploma in Accountancy//Pass with Credit
St. Theresa’s Commercial College
2010
 Certificate in secretarial studies/ Pass
Gikondi Technical Training Institute
2009
 Computer Packages/Distinction
Kaharo Secondary School
2003-2006
 Kenya Certificate of Secondary Education// High School Diploma

REFEREES

Sister Jane Ndumia

Principal

St.Theresa’s Commercial College

0712467898

Paul Kamau Kariuki

Relationship Operation Manager

Equity Bank

0712127207