CHAPTER 7:

Human resource management involves training, motivating, and retaining

competent employees.
(5 Điểm)

True
3.Employment planning includes two steps: assessing current human resources
needs and developing a plan to meet those needs.
(5 Điểm)

True
5.Increased demand for employees typically is associated with increased demand
for the products or services offered by an organization.
(5 Điểm)

True
7.Employee referrals are usually reliable.
(5 Điểm)

True
10.Behavioral interviews involve placing an applicant in stressful circumstances
and seeing how he or she deals with the situation.
(5 Điểm)

True
11.Important goals of job orientation are to reduce anxiety and to familiarize the
recruit with the job and the organization.
(5 Điểm)

True
16.The 360-degree appraisal includes an evaluation from the person who is being
evaluated.
(5 Điểm)

True
17.Sexual harassment is defined as any unwanted activity of a sexual nature that
affects an individual's employment.
(5 Điểm)

True

2.Human resource management is about hiring and firing only.

False
4.A job description states the minimum qualifications a person needs to perform a
job successfully.
(5 Điểm)

False
6.Advertisements have been shown to be the most effective method for
identifying the best applicants for jobs.
(5 Điểm)
False
12.Most job training does not take place on the job.
(5 Điểm)

False
13.The best way to measure the effectiveness of job training is to find out how
stressful the process was for trainees.
(5 Điểm)

False
14.A strength of a written essay as an employee appraisal device is that it allows
the writing skill of the evaluator to be a determining factor in the appraisal of
performance.
(5 Điểm)

False
15.The most popular and effective employee appraisal device is the graphic rating
scale approach.
(5 Điểm)

False

18.The first three activities of the human resource management (HRM) process are
about ________.
(5 Điểm)

A) recruiting

B) planning

C) training

D) downsizing
19.For the most part, ________ are involved in HR decisions within their own
department or unit.
(5 Điểm)

A) very few managers

B) some managers

C) most managers
 D) all managers are
20.This is the goal of employment planning.
(5 Điểm)

A) selecting competent employees

B) obtaining competent employees with up-to-date skills

C) obtaining competent and high-performing employees

D) selecting high-performing employees only

21.The first step in any employment planning process involves making a
________.
(5 Điểm)

A) job description

B) human resource inventory

C) product evaluation

D) job specification
22.The lengthy process by which a job is examined in detail in order to identify the
skills, knowledge and behaviors necessary to perform the job is known as a
________.
(5 Điểm)

A) job description

B) job specification

C) job definition

D) job analysis
23.As one of his first tasks in a new job, Steve's boss asks him to develop a
database that lists the educational level, special capabilities, and specialized skills
of all the employees in his firm. This is known as a ________.
(5 Điểm)

A) job description

B) human resource inventory

C) lengthy process

D) job analysis
24.A job description is ________.
(5 Điểm)

A) not a written document

B) a written document used to describe a job to job candidates

C) something that employers keep secret from job candidates

D) the official title for the job

25.A job specification is ________
(5 Điểm)

A) a list of job qualifications only

B) a detailed description of the job

C) the description of a job that is used by an employment agency

D) usually several pages in length

26.HR managers can estimate human resource needs by evaluating which of the
following?
(5 Điểm)

A) employment and unemployment statistics

B) the general state of the economy

C) demand for the organization's product

 D) how competitors are performing
27.To find out more about a job with a title of "assistant media buyer," you would
find this to be most helpful.
(5 Điểm)

A) job title

B) job specification

C) job listing

D) job description
28.Recruitment is the process of ________.
(5 Điểm)

A) hiring from outside the organization

B) locating, identifying, and attracting potential employees

C) assessing the national, international, and local labor market

D) hiring from inside the organization

29.This is a key disadvantage to recruiting through employee referrals.
(5 Điểm)

A) limited to entry-level positions

B) high cost

C) no diversity increase

D) lower-skilled candidates
30.Which of the following is an advantage of using private employment agencies
for recruiting?
(5 Điểm)

A) low cost
 B) candidates who are familiar with the organization

C) improves employee morale

D) careful screening of applicants

31.If employment planning shows a large surplus of employees, management may
want to ________.
(5 Điểm)

A) recruit

B) downsize

C) expand

D) continue with current employment levels

32.The difference between firing and layoffs is that ________.
(5 Điểm)

A) layoffs are not permanent

B) layoffs are permanent

C) firing is not permanent

D) firing is not voluntary

33.A reject error occurs when an applicant ________.
(5 Điểm)

A) who is hired performs poorly on the job

B) who is not hired would have performed well on the job

C) who is hired performs the job at a high level

D) who is not hired would have performed poorly on the job

34.Asking a candidate for an automotive mechanic's position to deconstruct and
reconstruct part of an engine motor would be an example of what kind of selection
device?
(5 Điểm)

A) spatial ability test

B) performance-simulation test

C) mechanical ability test

D) perceptual accuracy test

35.In an assessment center, an applicant for an engineering job might ________.
(5 Điểm)

A) be interviewed by her prospective boss

B) take technical written tests

C) be interviewed by fellow employees

D) be given an engineering problem to solve

36.All of the following are goals of the orientation process EXCEPT ________.
(5 Điểm)

A) reduce anxiety

B) familiarize the employee with job

C) introduce the employee to his coworkers

D) discuss payments and benefits

37.Organizational orientation informs a new employee about ________.
(5 Điểm)

A) her responsibilities for the job

B) the history and philosophy of the organization

 C) what expectations she has about the job are unrealistic

D) how she will be evaluated on the job

38. A performance appraisal method that combines two other well-known methods
into one process is called ________.
(5 Điểm)

A) written essay

B) 360-degree feedback

C) graphic rating scales

D) BARS
39.Health insurance is an example of which of the following?
(5 Điểm)

A) compensation

B) employee benefit

C) salary

D) wages
40.Frances begins her career working in the human resources department of a
major corporation. She is asked to help ensure that the organization is following
the federal guidelines for employment. (1) Prior to setting up the interviews for the
executive position, Frances spent a great deal of time analyzing the position and
determining what skills, attitudes, and actions it would require. This lengthy
review is called a ________.
(5 Điểm)

A) job description

B) job specification

C) job title
 D) job analysis
41.(2) To respond to a candidate for the executive position who wants to know
more about the job, Frances is likely to send which of the following?
(5 Điểm)

A) job analysis

B) job description

C) job title

D) human resource inventory

42.Keena's company was expanding. After a period of downsizing, the company
had decided to increase organizational profitability by gaining market share, which
meant a need for more people. As assistant manager of human resources, she was
in the process of evaluating what would be the most effective means of gaining
new employees who were qualified, were cost efficient, and could help maintain
the company's commitment to a diversified workforce. (1) To reach the largest
possible audience, Keena should consider ________ as a source of potential
candidates.
(5 Điểm)

A) advertisements

B) employee referrals

C) school placement

D) private employment agencies

43.With regard to cost to HRM, which choice would probably be best for Keena?
(5 Điểm)

A) advertisement

B) employee leasing

C) private employment agency

 D) internal search
44.Keena's company needs to increase the diversity of its workforce. Which choice
might this requirement rule out?
(5 Điểm)

A) employee referral

B) advertising

C) school placement

D) private employment agency