Chapter 04 - Using Verbal and Nonverbal Messages in a Group

Solution Manual for Communicating in Groups

Applications and Skills 9th Edition by Adams and
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Chapter 04
Using Verbal and Nonverbal Messages in a Group

Multiple Choice Questions

1. (p. 68) "Message" refers to

A. signals from human beings.
B. any set of signals interpreted as a whole by group members.
C. a set of signals structured so as to contain meaning.
D. the perceptions of a listener to a set of signals from any source.
E. a planned, structured, and encoded set of signals.

2. (p. 68) Which advice was not given in your textbook for reducing misunderstandings of
abstract language used in discussions?
A. Avoid using abstract language.
B. Use concrete, specific words.
C. Use synonyms.
D. When feasible, use numbers to quantify.
E. Provide examples of what you are talking about.

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

3. (p. 68) Which term is most concrete?

A. animal.
B. mammal.
C. "Meatball" (my cat's name).
D. feline.
E. orange tiger-striped cat.

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

4. (p. 68) Kirby thought she knew what Susana meant when Susana said the float should look
"patriotic." When, in fact, Kirby did not understand what Susana meant. If Kirby didn't check
her understanding she engaged in which of the following?
A. interpretation.
B. understanding.
C. paraphrasing.
D. bypassing.
E. quantifying.

5. (p. 69) Adapting to different social system rules for communicating means that occasionally
group members will do which of the following?
A. limit their remarks.
B. only communicate with people using same social system rules.
C. code switch.
D. none of these.
E. all of these.

6. (p. 70) Which of the following was not offered as a way to utilize abstract terms?
A. use jargon to show off.
B. give concrete examples.
C. use synonyms.
D. use relative terms to compare.
E. use descriptive terms.

7. (p. 70-72) Which of the following was not a way to organize your remarks during group
discussion?
A. state the point directly.
B. state the point concretely.
C. state one point.
D. give a multipoint speech.
E. relate your statement to the preceding statement.

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

8. (p. 72) "She is just a feminazi who is criticizing our country's rich traditions." This is an
example of using which of the following types of words?
A. appropriate.
B. loaded.
C. inappropriate.
D. emotive.
E. articulate.

9. (p. 74) The purpose of Rick Ayers's slang dictionary was to:
A. force slang on the population.
B. allow for the use of slang in his classroom.
C. valuing a form of discourse.
D. identifying appropriate contexts for slang.
E. Both C and D

10. (p. 75) Josh sat separate from the group with his arms crossed for most of the meeting. Sam
assumed that Josh did not want to be a part of the group, Josh just found out his partner broke
up with him and was very distraught. What principle of nonverbal communication does this
most closely illustrate?
A. when verbals and nonverbals contradict, people believe the nonverbal.
B. nonverbal behaviors are ambiguous.
C. people cannot stop sending messages.
D. all of these.
E. none of these.

11. (p. 76) When her group members asked Sally if she was upset, she answered in a very tense
and clipped tone, "I'm perfectly fine." The group did not believe her. This illustrates which
principle of nonverbal communication?
A. when verbals and nonverbals contradict, people believe the nonverbal.
B. nonverbal behaviors are ambiguous.
C. people cannot stop sending messages.
D. all of these.
E. none of these.

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

12. (p. 76) People with high social power are perceived to engage in all of the following
nonverbals except:
A. take up less space.
B. stand up straight.
C. interrupt others.
D. smooth speech.
E. use more open body movements.

13. (p. 80) By making eye contact, most North Americans signal that
A. the communication channel is open.
B. they do not want to respond.
C. they agree.
D. they want the speaker to clarify.
E. they want evidence to support a claim.

14. (p. 79) A person sitting apart from the other group members
A. may be signaling a desire for dominance.
B. may not feel like part of the group.
C. may be from a culture where space is used differently.
D. all of these.
E. none of these.

15. (p. 82) Saying "ain't" instead of "isn't" is a difference between which of the following?
A. pronunciation.
B. dialect.
C. interpretation.
D. articulation.
E. misnomer.

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

16. (p. 83) Which of the following nonverbal behavior is offered by your authors to get other
members to like you?
A. don't smile.
B. text while others are talking.
C. scowl.
D. shout.
E. none of these.

17. (p. 82) In general, most Americans will allow about ____ minute(s) before expecting an
apology for tardiness to a small group meeting.
A. one
B. five
C. ten
D. fifteen
E. thirty

18. (p. 84) Any interaction via computer technology is identified as which of the following?
A. net conference.
B. webinar.
C. teleconference.
D. computer mediated communication (CMC).
E. face-to-face interaction (FtF).

19. (p. 85) Compared to face-to-face interactions, computer mediated communication is said to
lack this
A. interest.
B. insight.
C. analysis.
D. social presence.
E. two or more parties.

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

20. (p. 85) The typographic symbols used in CMC to convey a variety of emotions, like a smiley
face, are called which of the following?
A. characters.
B. keys.
C. emoticons.
D. graphics.
E. technologies.

Fill in the Blank Questions

21. (p. 70) One of the best ways to prevent confusion about your abstract language is to provide
concrete ____________ of what you mean.
examples

22. (p. 72) Trigger words which evoke high levels of emotion are often referred to as _________
words.
emotive

23. (p. 75) ______ communication and ________ behavior are considered together to most
accurately decode the messages of others.
Verbal;nonverbal

24. (p. 76) When verbals and nonverbals contradict, people believe the ___________.
nonverbal

25. (p. 77) A band director giving a "thumbs up" signal is using a gesture to _____________ for
words.
substitute

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

26. (p. 78) When the coordinate of a discussion uses nods and eye contact to indicate that a
member can share, he/she is using nonverbal to __________ the flow of discussion.
regulate

27. (p. 80) One nonverbal behavior guaranteed to get other members to dislike you is to keep a
_______________ to make the others guess what you're thinking.
poker face

28. (p. 81) Sounds such as "mm hmm," "uh huh," and "right on" made while another person is
speaking are called ______________ signals.
backchannel

29. (p. 85) The degree to which a person feels that another is actually present during an
interaction is called __________________.
social presence

30. (p. 85) ________________ are typographic symbols used in CMC to convey a variety of
emotions.
Emoticons

True / False Questions

31. (p. 68-70) Communicating in Groups recommends against using abstract language during
discussions.
FALSE

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

32. (p. 73) Communicating in Groups recommends that regardless of how you learned to speak
in your family and neighborhood, you will benefit from conforming to the vocabulary and
grammatical rules of standard U.S. English in mainstream business and educational
communities.
TRUE

33. (p. 74) Profanity has become acceptable in most task groups.
FALSE

34. (p. 75) Unless he or she talks, a member does not contribute any signals that can have an
important impact on a group.
FALSE

35. (p. 76) Nonverbal behaviors fulfill a minimal role in a person's message.
FALSE

36. (p. 76) Nonverbal behaviors convey how we perceive our relationships to other people.
TRUE

37. (p. 78) Cues such as sex, ethnicity, and age can convey personal characteristics like status
and wisdom.
TRUE

38. (p. 79) In the United States, most business is conducted at an appropriate social distance,
which is considered to be between two and four feet.
FALSE

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

39. (p. 79) Violating space norms is risky behavior.

TRUE

40. (p. 80) People who express little emotion on their faces are generally more trusted than those
whose faces reveal a lot about how they feel.
FALSE

41. (p. 77) Individuals from some co-cultures (e.g., Hispanic) use the backchannel more
frequently than do the majority of residents of the United States.
TRUE

42. (p. 82) People who talk excessively during meetings are considered to be important
contributors to the discussion.
FALSE

43. (p. 84) Nonverbal communication operates differently in CMC environments.

TRUE

44. (p. 85) Using emoticons decreases social presence.

FALSE

45. (p. 85) Compared to face-to-face communication, CMC has more social presence.
FALSE

Essay Questions

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Chapter 04 - Using Verbal and Nonverbal Messages in a Group

46. (p. 68-75) What advice would you give to a newly-formed group of high school students
about how to improve verbal communication during their discussions? List as many
guidelines as you can and briefly explain how each could benefit the group.

Answers will vary

47. (p. 75-76) What are principles of nonverbal communication in group interaction?

Answers will vary

48. (p. 76-78) Identify and give an example of five functions of nonverbal behaviors in group
interaction.

Answers will vary

49. (p. 78-84) Describe the major categories of nonverbal behavior most relevant to small group
communication and give examples of behavior in each category that could cause problems in
a group.

Answers will vary

50. (p. 84-85) Compare the difference of nonverbal behaviors between face-to-face interactions
and computer-mediated communication.

Answers will vary

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