YOUR NAME

Cell: (000) 111-2013 • E-mail: you@gmail.com

LinkedIn: www.linkedin.com/in/you

SUMMARY OF QUALIFICATIONS
• A computer services professional with extensive training in building and troubleshooting PC’s and laptops,
installing and supporting operating systems and applications
• Able to secure networks and computers using different layer technologies (Firewalls, User authentication,
Antivirus)
• Mobile device management design, configuration and deployment on multiple OS platforms (iOS, Android,
Windows, OSX, Chrome OS)
• Skilled troubleshooter using third party tools such as Hiren’s, Recuva and Acronis
• Creative, using SOHO technologies in a corporate environment (Airplay, Chromecast)
• Perform basic diagnostic testing and resolve or escalate problems
• xxx years of customer service experience
• Skilled at executing service level agreements (SLA) in a timely manner
• CompTIA A+ and Network+ certified
• Major Strengths: Customer service driven, excellent written and verbal communication skills, outstanding
work ethic, strong sense of integrity

CORE TECHNICAL SKILLS

◼ Networking - Active Directory fundamentals; domain controller fundamentals, DHCP and DNS Server;
Group Policy management; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; remote desktop
assistance and networking; VPN, NAT, PAT and VLAN configuration; security; performance monitor

◼ Software - Windows 7 & 8; Windows image deployment through PXE and GimageX; Android OS expert user;
MS Office 2013/2010; Google Apps; MS Server 2012 R2; VMware Workstation; Cisco Meraki mobile device
management

◼ Hardware - Data encryption, backups, recovery, cleanups, and images; disk management such as mirroring
and RAID 5; mobile device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting;
networking cable tester, multi tester, tone generator