Slide 1 team

1. WHAT IS A TEAM?
2. EFFECTIVE TEAM
3. INEFFECTIVE TEAM
4. MYERS AND BRIGGS
5. TEAM STYLES
6. TRADITIONAL STYLE TEAM MEMBER
7. CHARACTERISTICS OF TRADITIONAL STYLE TEAM MEMBERS
8. CHARACTERISTICS OF CHARISMATIC STYLE TEAM MEMBERS
9. ROLES in a team
10.HOW CAN YOU ENCOURAGE POSITIVE TEAMWORK?
11. EFFECTIVE TEAM LEADERS
Slide 2 leadership
1. WHAT IS LEADERSHIP?
2. WHAT WILL BE EXPECTED AS LEADER OF THE TEAM
3. ACTION-CENTRED LEADERSHIP
4. ADAIR’S MODEL OF ACTION-CENTRED LEADERSHIP
5. TYPES OF EFFECTIVE LEADERS
6. LEADERSHIP STYLES
7. SKILLS AS A LEADER
8. PERSONAL QUALITIES AS A LEADER
9. CHARACTERISTICS OF LEADERS WITH VISION
 Slide 3 motivation theories, culture
10.WHAT IS MOTIVATION?
11.WHAT MAKES PEOPLE FEEL DEMOTIVATED?
12.HOW MANAGER MOTIVATE PEOPLE
13.ELTON MAYO AND THE HAWTHORNE EXPERIMENTS
14.Abraham Maslow and the hierarchy of needs
15.Herzberg
16.McGregor and Theory X and Theory Y
17.THE SIGNS THAT PEOPLE AT WORK ARE NOT MOTIVATED
18.

THE CULTURE OF THE BUSINESS ‘The way we do things around here’.

19.A CLOSED AND RESTRICTIVE CULTURE
20.AN OPEN AND FORWARD-LOOKING CULTURE
21.CHANGE
Slide 4 influencing, negotitation
1. WHAT ARE INFLUENCING SKILLS?
2. MANAGER influences who?
3. WHEN ATTEMPTING TO INFLUENCE OTHER PEOPLE DO NOT:
4. 3 STAGES OF INFLUENCING PROCESS
5. HOW CAN YOU CREATE A WIN/WIN SITUATION?
6. WHEN TWO OR MORE PEOPLE WHO WANT DIFFERENT THINGS, THERE
WILL BE ONE OF THE FOLLOWING OUTCOMES:
7. WHEN YOU ARE LOOKING FOR A WIN/WIN OUTCOME:
NEGO
8. WHAT IS NEGOTIATION?
9. NEGOTIATOR SKILLS INFLUENCING OTHERS similarity
10.EFFECTIVE NEGOTIATOR
 11.THE 4 STAGES OF NEGOTIATION
12.HOW DO YOU INFLUENCE PEOPLE THROUGH NETWORK?

Slide 5 delagation, abdication, monitoring

1. WHAT IS DELEGATION?
2. DELEGATION IS PASSING WORK ON TO OTHER PEOPLE BECAUSE YOU FEEL
THAT:
3. DELEGATION IS NOT PASSING WORK ON TO OTHER PEOPLE BECAUSE
YOU:
4. ADVANTAGES OF DELEGATING YOUR WORK TO YOUR TEAM
5. ADVANTAGES OF DELEGATION FOR YOUR TEAM MEMBERS
6. TASKS WHICH CAN BE DELEGATED
7. WHY SOME MANAGERS ARE RELUCTANT TO DELEGATE WORK?
8. THE EIGHT-STEP PLAN FOR SUCCESSFUL DELEGATION
9. DELEGATING VS ABDICATING
10.EFFECTIVE MANAGERS DO WHEN MONITORING PROGRESS
11.EFFECTIVE MANAGERS DO NOT:
12.
Slide 6 interpersonal relationship, feedback
1. THE IMPORTANCE OF INTERPERSONAL RELATIONSHIPS
2. SOUND INTERPERSONAL RELATIONSHIPS AT WORK
3. YOU CAN BUILD RESPECT INTO YOUR WORKING RELATIONSHIPS BY
MAKING SURE THAT YOU DO NOT:
4. YOU CAN BUILD CO-OPERATION INTO YOUR WORKING RELATIONSHIPS
BY:
5. YOU CAN BUILD OPENNESS INTO YOUR WORKING RELATIONSHIPS BY:
6. WHAT IS FEEDBACK?
7. EVERYONE NEEDS FEEDBACK BECAUSE EVERYONE NEEDS TO KNOW:
8. CONSTRUCTIVE VS DESTRUCTIVE FEEDBACK
9. 3 DIFFERENT TYPES OF FEEDBACK
10.CHARACTERISTICS OF CONSTRUCTIVE FEEDBACK
11.HOW TO PROVIDE CONSTRUCTIVE FEEDBACK?
Slide 7 (Conflict)
1. COMMON CAUSES OF CONFLICT AT WORK
2. IRRATIONAL HOSTILITY
3. TERRITORY
4. POOR COMMUNICATION AND GENUINE MISUNDERSTANDINGS (cause of
conflict
5. THE MOST COMMON CAUSES OF CONFLICT AT WORK:
6. SIGNS OF HAVING CONFLICTS WITH OTHERS:
7. UNPLEASANT TACTICS TO ENSURE THAT THE CONFLICT IS RESOLVED TO
THEIR SATISFACTION
8. HOW TO PREVENT CONFLICTS AT WORK
9. 3 POSSIBLE APPROACHES YOU CAN TAKE TO DEAL WITH CONFLICTS
10.ADVANTAGES & DISADVANTAGES OF DO NOTHING
11.ADVANTAGES & DISADVANTAGES OF TRY TO KEEP EVERYONE HAPPY
12.ADVANTAGES & DISADVANTAGES OF DEAL WITH IT
13.WHEN CONFLICT AT WORK OCCURS, DO NOT:
14.

15.HOW DO YOU HANDLE AGGRESSION?