SNO

Min. : 1
1st Qu.:2282
Median :4562
Mean :4562
3rd Qu.:6843
Max. :9124

Region
CANADA : 191
MIDWEST :1393
NORTHEAST: 954
SOUTH
:1844
WEST
:4742

Source
BOS : 208
BWI : 107
DEN : 660
HNL : 194
IAD : 828
LAX : 692
ORD : 828
Others:3433
PDX : 149
SAN : 237
SEA : 220
SFO :1436
SMF : 132

Destination
BOS : 194
DEN : 769
EWR : 129
FRA : 294
HNL : 173
IAD : 653
JFK : 104
LAS : 157
LAX : 458
LHR : 197
MCO : 108
NRT : 187
OGG : 123
ORD :1278
Others:3364
SEA : 141
SFO : 795
Domestic.International Difference.between.Departure.Date.and.Contact.date
Domestic
:7170
(-0.001,0]
: 377
International:1954
(0,1]
:1146
(1,7]
:1896
(15,30]
: 858
(30, Inf]
:2849
(7,15]
: 930
Chat after Depart:1068

Web.Page..1
NewAir US- My Itineraries List
:8594
NewAir US- TripTemplate My Itineraries List: 190
NewAir US- Perks Plus My Itineraries List : 96
Others
: 244

Web.Page..3
BLANK
:1327
Booking
: 205
CheckIn
: 271
Error
: 193
Itineraries :3679

baggage
cancellation
change_flight
check_in
meal_inquiry

Web.Page..2
BLANK
: 12
Booking
: 19
CheckIn
: 42
Error
: 102
Itineraries :6189
Mileage
: 9
Others
: 43
Refund
: 44
Seats
:1281
SecureFlight : 199
TravelOptions:1180
Upgrades
: 4

Issue
: 261
: 902
:1273
: 529
: 194

Mileage
:1307
Others
: 503
Refund
: 86
Search
: 55
Seats
: 889
SecureFlight : 59
TravelOptions: 494
Upgrades
: 56

operated_by_other_airlines : 645
receipt
: 121
schedule_change_confirmation:1078
seats
:1956
secured_flight
: 106
travel_options
: 105
upgrade
:1954

Naive Bayes Classifier for Discrete Predictors

Call:
naiveBayes.default(x = X, y = Y, laplace = laplace)
A-priori probabilities:
Y
baggage
cancellation
0.02860587
0.09886015
change_flight
check_in
0.13952214
0.05797896
meal_inquiry operated_by_other_airlines
0.02126260
0.07069268
receipt schedule_change_confirmation
0.01326173
0.11814993
seats
secured_flight
0.21437966
0.01161771
travel_options
upgrade
0.01150811
0.21416046
Conditional probabilities:
Web.Page..1
NewAir US- My Itineraries List
baggage
0.957854406
cancellation
0.934589800
change_flight
0.919874313
check_in
0.965973535
meal_inquiry
0.932989691
operated_by_other_airlines
0.939534884
receipt
0.851239669
schedule_change_confirmation
0.954545455
seats
0.936605317
secured_flight
0.962264151
travel_options
0.961904762
upgrade
0.954452405
Web.Page..1
Y
NewAir US- TripTemplate My Itineraries List
baggage
0.015325670
cancellation
0.026607539
change_flight
0.030636292
check_in
0.011342155
meal_inquiry
0.015463918
operated_by_other_airlines
0.020155039
receipt
0.008264463
schedule_change_confirmation
0.012987013
seats
0.024028630
secured_flight
0.018867925
Y

travel_options
upgrade

0.000000000
0.018935517

Web.Page..1
NewAir US- Perks Plus My Itineraries List
baggage
0.003831418
cancellation
0.005543237
change_flight
0.010997643
check_in
0.009451796
meal_inquiry
0.015463918
operated_by_other_airlines
0.020155039
receipt
0.016528926
schedule_change_confirmation
0.011131725
seats
0.010224949
secured_flight
0.009433962
travel_options
0.009523810
upgrade
0.009723644
Web.Page..1
Y
Others
baggage
0.022988506
cancellation
0.033259424
change_flight
0.038491752
check_in
0.013232514
meal_inquiry
0.036082474
operated_by_other_airlines 0.020155039
receipt
0.123966942
schedule_change_confirmation 0.021335807
seats
0.029141104
secured_flight
0.009433962
travel_options
0.028571429
upgrade
0.016888434
Y

Web.Page..2
BLANK
baggage
0.0000000000
cancellation
0.0055432373
change_flight
0.0007855460
check_in
0.0000000000
meal_inquiry
0.0000000000
operated_by_other_airlines 0.0000000000
receipt
0.0000000000
schedule_change_confirmation 0.0018552876
seats
0.0005112474
secured_flight
0.0000000000
travel_options
0.0000000000
upgrade
0.0015353122
Web.Page..2
Y
Error
baggage
0.0038314176
cancellation
0.0055432373
change_flight
0.0078554595
check_in
0.0094517958
meal_inquiry
0.0000000000
operated_by_other_airlines 0.0279069767
receipt
0.0578512397
schedule_change_confirmation 0.0064935065
seats
0.0138036810
secured_flight
0.0188679245
travel_options
0.0285714286
upgrade
0.0087001024
Web.Page..2
Y

Booking
0.0000000000
0.0011086475
0.0062843676
0.0000000000
0.0051546392
0.0015503876
0.0000000000
0.0037105751
0.0010224949
0.0000000000
0.0000000000
0.0010235415

CheckIn
0.0038314176
0.0022172949
0.0023566379
0.0340264650
0.0051546392
0.0062015504
0.0000000000
0.0018552876
0.0035787321
0.0000000000
0.0000000000
0.0020470829

Itineraries
0.6206896552
0.7383592018
0.7376276512
0.5803402647
0.5721649485
0.6077519380
0.6528925620
0.8098330241
0.5915132924
0.6509433962
0.5809523810
0.7026612078

Mileage
0.0000000000
0.0022172949
0.0007855460
0.0000000000
0.0000000000
0.0000000000
0.0000000000
0.0009276438
0.0015337423
0.0000000000
0.0000000000
0.0010235415

Others
0.0000000000
0.0088691796
0.0047132757
0.0018903592
0.0154639175
0.0062015504
0.0000000000
0.0009276438
0.0046012270
0.0000000000
0.0095238095
0.0051177073
Web.Page..2
Y
SecureFlight
baggage
0.0344827586
cancellation
0.0144124169
change_flight
0.0125687353
check_in
0.0491493384
meal_inquiry
0.0412371134
operated_by_other_airlines 0.0248062016
receipt
0.0000000000
schedule_change_confirmation 0.0139146568
seats
0.0204498978
secured_flight
0.1603773585
travel_options
0.0666666667
upgrade
0.0163766633
baggage
cancellation
change_flight
check_in
meal_inquiry
operated_by_other_airlines
receipt
schedule_change_confirmation
seats
secured_flight
travel_options
upgrade

Web.Page..3
BLANK
baggage
0.0957854406
cancellation
0.1585365854
change_flight
0.1728201100
check_in
0.0623818526
meal_inquiry
0.1597938144
operated_by_other_airlines 0.1240310078
receipt
0.1239669421
schedule_change_confirmation 0.2133580705
seats
0.1083844581
secured_flight
0.1415094340
travel_options
0.1047619048
upgrade
0.1596724667
Web.Page..3
Y
Error
baggage
0.0076628352
cancellation
0.0166297118
change_flight
0.0125687353
check_in
0.0189035917
meal_inquiry
0.0206185567
operated_by_other_airlines 0.0279069767
receipt
0.0826446281
schedule_change_confirmation 0.0287569573
seats
0.0235173824
secured_flight
0.0094339623
travel_options
0.0285714286
upgrade
0.0189355169
Web.Page..3
Y
Others
baggage
0.0842911877
cancellation
0.0598669623
Y

Refund
0.0038314176
0.0332594235
0.0078554595
0.0000000000
0.0051546392
0.0015503876
0.0000000000
0.0000000000
0.0005112474
0.0000000000
0.0000000000
0.0000000000
TravelOptions
0.2260536398
0.1341463415
0.1555380990
0.1833648393
0.2061855670
0.1131782946
0.1818181818
0.1521335807
0.1017382413
0.1132075472
0.1714285714
0.0905834186

Seats
0.1072796935
0.0543237251
0.0636292223
0.1417769376
0.1494845361
0.2108527132
0.1074380165
0.0083487941
0.2602249489
0.0566037736
0.1428571429
0.1693961105
Upgrades
0.0000000000
0.0000000000
0.0000000000
0.0000000000
0.0000000000
0.0000000000
0.0000000000
0.0000000000
0.0005112474
0.0000000000
0.0000000000
0.0015353122

Booking
0.0076628352
0.0266075388
0.0471327573
0.0018903592
0.0000000000
0.0077519380
0.0082644628
0.0231910946
0.0209611452
0.0094339623
0.0000000000
0.0230296827

CheckIn
0.0459770115
0.0133037694
0.0164964650
0.1871455577
0.0257731959
0.0387596899
0.0247933884
0.0102040816
0.0194274029
0.0283018868
0.0095238095
0.0209825998

Itineraries
0.4214559387
0.3957871397
0.3943440691
0.4272211720
0.4536082474
0.4124031008
0.4380165289
0.4165120594
0.4274028630
0.4245283019
0.4380952381
0.3587512794

Mileage
0.1570881226
0.1452328160
0.1484681854
0.0907372401
0.1494845361
0.1565891473
0.0991735537
0.1549165121
0.1160531697
0.1226415094
0.0761904762
0.1745138178

Refund
Search
0.0038314176 0.0076628352
0.0654101996 0.0066518847

change_flight
check_in
meal_inquiry
operated_by_other_airlines
receipt
schedule_change_confirmation
seats
secured_flight
travel_options
upgrade

0.0652003142
0.0623818526
0.0360824742
0.0573643411
0.1074380165
0.0491651206
0.0449897751
0.0754716981
0.0761904762
0.0496417605
Web.Page..3
Y
Seats
baggage
0.0613026820
cancellation
0.0454545455
change_flight
0.0455616654
check_in
0.0756143667
meal_inquiry
0.0824742268
operated_by_other_airlines 0.1317829457
receipt
0.0578512397
schedule_change_confirmation 0.0102040816
seats
0.1794478528
secured_flight
0.0283018868
travel_options
0.1333333333
upgrade
0.1264073695
Web.Page..3
Y
Upgrades
baggage
0.0000000000
cancellation
0.0044345898
change_flight
0.0015710919
check_in
0.0018903592
meal_inquiry
0.0000000000
operated_by_other_airlines 0.0046511628
receipt
0.0000000000
schedule_change_confirmation 0.0055658627
seats
0.0046012270
secured_flight
0.0094339623
travel_options
0.0000000000
upgrade
0.0153531218

0.0102120974
0.0018903592
0.0000000000
0.0046511628
0.0082644628
0.0037105751
0.0015337423
0.0000000000
0.0000000000
0.0005117707

0.0125687353
0.0037807183
0.0051546392
0.0015503876
0.0082644628
0.0055658627
0.0046012270
0.0094339623
0.0000000000
0.0051177073

SecureFlight
0.0153256705
0.0033259424
0.0054988217
0.0132325142
0.0103092784
0.0046511628
0.0082644628
0.0064935065
0.0056237219
0.0471698113
0.0285714286
0.0030706244

TravelOptions
0.0919540230
0.0587583149
0.0675569521
0.0529300567
0.0567010309
0.0279069767
0.0330578512
0.0723562152
0.0434560327
0.0943396226
0.1047619048
0.0440122825