As regards

therole of the users, the following points need emphasis:-

lo) The users are generally not fully aware of the capabilities, limitations and constraints of the
ES Ouite often users tend to make calls beyond the resources of MES and thereafter decry
beMEs when these are not met. In an environment where mutual confidence between the
1sers and the station authorities on one hand and the MES on the other is lacking. neither can
the MES personnel give of their best nor those among them who are negligent, rude or insolent
brought to book simply because there are glaring shortcomings on the part of users also.
(b) It is perhaps not known to a large number of users that maintenance works bills are not
passed by the auditors unless these are accompanied by the users certificates with regard to the
completion of the work.
(c) Most users are neither conscious of their own responsibilities towards maintenance and up
keep of Government assets nor have any qualms about misusing/neglecting government
property. To bring about awareness in this regard, E-in-Cts works pamphlet No 14 Hints on
Care and upkeep Domestic Accommodation was issued vide E-in-Cts branch letter No
33344/Dom Accn/E2-A dated 17/9/73.
The following are some typical examples of disregard towards upkeep of Government assets
by the users:
() Undue damage to sanitary fittings of wash hand basins and WCs due to rough use or
mishandling.
(i) Theft of stop cocks, man hole covers, float valves even from within unit premises. This
besides reflecting on lack of security consciousness in the unit, results in wastage of water,
careless accumulation of water on roofs causing seepage in walls and dampness.
(ii) Forcing garbage down the kitchen and toilet drains or the sewage system resulting in
choking of the same.
(iv) Indiscriminate driving of nailsinwalls thus spoiling the plaster and colour wash.
() Chopping wood or hammering things directly on floors thereby breaking the same.
(vi) Non cleaning of roofs or terraces before start of rainy season or during the rainy season to
keep water spouts and drain down pipes clear of refuse and dirt.
(vii)Unauthorised electric connection thus causing extensive damage to wires, switches and
plugs and very often, resulting in fires.
(viii)Misuse of furniture for purposes other than what it is meant.

12.There are, however, some stations where maintenance and upkeep of our assets is very
well
planned and executed. Naturally the users satisfaction level in these stations is high. This has
been made possible by a coordinated and concerted effort by Commanders, Staff Officers and
Engineers not only with the systematization of the repair and maintenance process, but also by
educating the users and devoting more attention to this aspect.
13. You are, therefore, requested to issue suitable instructions, highlighting the need for
drawing up a workable annual maintenance schedule and to ensure it through implementation
down to unit levels. A concerted efort in this manner would
standards of maintenance of our assets in all cantonments andautomatically reflect in improved
military stations within the
confines of available resources.
14. Thissupersedes our letter No B/32844/Q3 W(Policy) dt 22 Jan 76.