Chcdiv001 Student Workbook (Word) (c3) .v1.1

STUDENT ASSESSMENT BOOKLET
CHCDIV001 WORK WITH DIVERSE PEOPLE
Student first name: Nischal
Student last name: Poudel

© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
If you have any enquiries please contact us at info@eduworks.com.au or on 1300 761 141.
Visit www.eduworks.com.au to view our product range.
Cover image © Bigstock www.bigstock.com
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCDIV001 Work with
diverse people.
ABOUT YOUR ASSESSMENTS

This unit requires that you complete 5 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.
Assessment Task About this task

Assessment Task 1: Written questions You must correctly answer all questions to show that
you understand the knowledge required in this unit.
Assessment Task 2: Case studies There are three case studies in this task. You are to read
and complete the questions related to each.
Assessment Task 3: Culture research You are to undertake a research project on a number of
different cultural groups living in Australia.
Assessment Task 4: Cultural You are to reflect on your own experience of culture and
reflections diversity in the workplace.
Assessment Task 5: Workplace You are to be observed by your assessor communicating
observations with people from diverse social and cultural
backgrounds in your workplace, in at least three different
situations.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please
fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the
back of the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us.
Refer to your Student Handbook for more information about our appeals process.
685998984.DOCX
© 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 3
Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to
complete all tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table
below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Culture research
4. Cultural reflections
5. Workplace observations
AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make
sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of  Yes  No
assessment?
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this  Yes  No
assessment? If yes, what are they?
__________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an  Yes  No
assessment?
Student name: Nischal Poudel
Student signature: Nischal Date: 10/09/2022
Assessor name: _____________________________________________________________________
Assessor signature: _________________________________________ Date: ___________________
685998984.DOCX
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name: Nischal Poudel
Date of birth: 23/01/1997 Student ID:

Unit:
 CHCDIV001 Work with diverse people.
Student to complete Assessor to complete

Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I Nischal Poudel declare that these tasks are my own work.
None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: Nischal
Date: 10/09/2022
685998984.DOCX
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor signature: __________________________________________________________________
Assessor name: _____________________________________________________________________
Date: _____________________________________________________________________________
685998984.DOCX
685998984.DOCX
ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other
documents to help you with your answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell
you if you can email them the file or if you need to print a hard copy and
submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your responses).
 Access to a copy of the Universal Declaration of Human Rights.
WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the date of submission as advised by your assessor: _______________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You
will need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
Instructions to students:
Provide answers to each of the questions.
QUESTION 1
Answer the following questions.
a) In your own words explain the concepts and definition of ‘diversity’.
Ask if the person needs help and listen for specific directions when speaking with someone who
is blind or has vision impairment, but be ready for their refusal. Always identify yourself and
any other people who are with you.
Allow the person you are mentoring to take your arm rather than taking it yourself. Describe any
changes to the environment, such as steps or other impediments.When speaking to a person who
is deaf or hard of hearing, you should:
Look at them and speak to them directly, not just to the others who are with them, such
interpreters;
Speak clearly and use active voice a regular tone of voice until in any other
case suggested by the person with the listening to impairment
• if you don't recognize what a character is saying, ask them to repeat or rephrase, or then
again provide them a pen and paper.
685998984.DOCX
b) In your own words, explain the concepts of ‘cultural awareness’. Consider the work roles in your
preferred industry and write down how an understanding of cultural awareness can be of benefit to
relationships with others in the workplace.
Awareness: Identification of one's own ideas and culture before caring for others is one of the most
crucial aspects stressed in the quest of competent cultural care.
Asking: When in doubt, the greatest strategy for giving patients from various cultural backgrounds
respectful treatment is to enquire.
c) In your own words, describe the concepts of ‘cultural competence’ and its impact on those
employed in community services.
Relationships have a significant role in who we are.
They can aid in fostering a sense of belonging and of having something to offer the world.
They can make us stronger. They provide us motivation to change and, more significantly, to allow
ourselves to change.
However, it's sometimes challenging to relate to others when we don't comprehend their
backgrounds.
Refugees, migrants, immigrants, and people from various racial or ethnic backgrounds are all
around us. That's just how the increasingly interesting and stunning world in which we live is.
685998984.DOCX
d) List two ways in which an organisation and its staff can demonstrate cultural competence.
1. Cultural Competency in Medicine
2. Cultural Competence in Personal Relationships
e) In your own words, describe the concepts of ‘cultural safety’ and its impact on community service
workers.
A centre of community service that is culturally protected has a clear set of values and principles as
well as behaviours, attitudes, rules, and structures that enable everyone to operate cross-culturally
effectively. Each employee in a workplace where there is a sense of cultural security feels
supported, valued, and at home.
f) What ways could an organisation and its staff develop cultural competence? Provide at least three
strategies.
685998984.DOCX
Provide interpreter services.
This strategic staff page contains information on a variety of topics, including race, ethnicity, nationality,
language, gender, socioeconomic position, physical and mental capabilities, sexual orientation, and
occupation.
Recruit and retain minority staff.

Organizations can hire and keep minority employees who can also contribute to the development of
cultural competency.
Provide training to increase cultural awareness, knowledge, and skills

Cultural competency may be developed by organisations by teaching their workers about cultural
awareness, knowledge, and skills.
QUESTION 2
a) Describe the legislative and ethical rights and responsibilities of employees, employers and clients
to ensure a culturally safe and diverse work environment and care experience. List in your answer
the types of requirements that must be adhered to.
685998984.DOCX
According to the Occupational Safety and Health Administration (OSHA), a division of the Department of
Labor, the workplace has an ethical and legal obligation to maintain a clean and safe working environment.
The science of anticipating, recognising, evaluating, and controlling workplace dangers that might harm
employees' health and well-being while also taking into consideration any potential effects on the local
community and the environment as a whole is known as occupational safety and health (OSH). This field
must must be quite broad because it covers many different professions and has a lot of potential workplace
and environmental dangers. To manage and execute all of the "building pieces" that comprise national OSH
systems so that protection is extended to both workers and the environment, a wide range of structures,
skills, knowledge, and analytical capacity are required.
• identify, evaluate, and manage dangers.

• Personal safety measures.
• Plans and procedures for emergencies.
• Mental wellness.
b) What actions can a client take if they feel an organisation is being discriminatory and not taking
due care to meet their cultural needs?
Get rid of the feeling
Keep a log of the objectionable behaviour
Think about alternatives
Document the prejudice
Be wary of reprisals.
Get outside assistance to defend your rights.
QUESTION 3
Terese a new client in a full-time care facility who requires more care than her family is able to
provide. Terese’s family have historically been able to take her to all her appointments, however
due to an increase in the number of appointments required for Terese, they are no longer able to
provide her with the level of support she needs.
Terese speaks only a limited amount of English but can mostly understand what is being said to her.
Her family has always communicated to others for her, and have previously taken her to all doctor
appointments, specialist appointments and even banking and other daily needs.
a) Explain the role of a language interpreter and how it differs from a cultural interpreter. Explain
which interpreter is required in this scenario and how it will help Terese.
In order to successfully connect with college students and homes that speak languages other than English, a
cultural mediator, interpreter, or translator plays a crucial role. They have the distinct quality of serving as an
oral bridge between the college's heritage and the family's cultural. Terese can communicate all of her issues
to the interpreter so that they may be resolved.
Translators work with written words. From one tongue to another, they translate.
685998984.DOCX
Documents like a birth certificate, driver's licence, and other written records require a translation.
A translator works with either spoken or sign language (eg. Arabic).
They translate spoken communication into another language. When you need assistance understanding
someone else or to assist someone else, you need an interpreter.
A cultural mediator is a person who aids in the translation between the situation's culture and the family's
culture in order to improve comprehension, share knowledge, and build a rapport that supports families as
full participants in the evaluation process and providing services.
She ought to have a cultural interpreter for her communications, in my opinion. when a visitor from a foreign
culture arrives at the centre with limited English skills.
685998984.DOCX
b) Terese’s family has given permission that the services of an interpreter can be used. Use the
Internet to locate an interpreting/translation services provider in your own local area. (You can
choose Terese’s cultural background to locate specific translation/interpretation services.) Write
down their name, address and telephone number.
Name: Australian Multilingual Sunshine Coast Translation Services
Address: The Hive, Kon-Tiki Business Space Tower 2, Level 1/55 Plaza Parade, Maroochydore QLD 4558
Telephone number: (07) 5471 3126
QUESTION 4
A group of care workers are planning a social night out. Their manager is organising dinner at a
local pub, and advises staff they are welcome to bring a friend or partner and to respond via email
of their acceptance and if they will bring someone.
A new employee, Tom, is keen to attend – it’s a great opportunity to be social and get to know his
new colleagues in a more relaxed environment. He decides he will bring his partner of 5 years,
Dave.
Tom responds to the email invite his manager has sent out, saying in the body of the email that
Dave will attend too.
The next day, the date of the dinner changes due to ‘a number of staff being unable to attend’ . Tom
accepts the new date. Two days later it changes again. He is unable to attend this time, Dave has
his own work function and Tom always attends them.
A couple of days later, Tom is in the lunch room telling a colleague about Dave’s work function and
how much of a good time they had. Two staff get up and leave the kitchen during this chat.
The colleague tells Tom it’s fantastic that Dave’s work is so accepting, and rolls their eyes in the
direction of those who departed the room.
Tom discovers that some people in the department were uncomfortable with the idea of Dave going
to the dinner, and that the manager kept changing the dates with the hope that Tom would be busy,
and that the rest of the staff could still come.
a) Identify the type of legislation and types of workplace procedures that have been breached and
how.
685998984.DOCX
In respect to relation status discrimination, the Anti-Discrimination Act of Queensland 1991
establishes anti-discrimination rights and obligations.
Discrimination occurs when a person is treated less favourably than how someone with a different
marital or relationship status would be handled in the same or comparable circumstances. Tom is
discriminated against because of his relationship status.
It is illegal to treat someone differently because of their marriage status or other relationship
status. This covers those who are never married, widowed, separated, divorced, married, in a de
facto relationship, or single. People who are in same-sex partnerships are also included.
b) Explain how this situation can impact the cultural safety of the workplace.
a setting that makes individuals feel uncomfortable, such as one where they face discrimination
or have their identity, needs, or needs to be met denied. It has to do with a lack of mutual
respect, understanding, knowledge, and experience in learning, living, and cooperating in a
dignified manner, as well as genuine listening. Working together as a team is challenging..
c) Explain how this situation can impact Tom socially and professionally. Consider in your response
the impact on his relationships with others in the workplace and his relationship with Dave.
An crucial component of professional life is work satisfaction. A key component of job
satisfaction is being happy with both the task itself and the working environment. Interactions
between people are crucial. The workplace will be motivating and successful with a positive
interaction. Discrimination makes individuals feel alone and uncomfortable, which is dangerous
and wearying in the workplace. Lack of teamwork, respect, trust, and communication
breakdowns all have the potential to negatively impact the quality of treatment. He rejects the
advancement of his work and dislikes social interaction.
d) Explain actions that Tom could take in this situation. Imagine that his workplace does not handle
the situation and Tom continues to be excluded. What could he do next?
685998984.DOCX
Tom can discuss the topic with the management and find a solution. You can file a complaint with
the Australian Human Rights Commission if this doesn't make things better or you don't feel safe
doing so. You can also ask a lawyer, advocate, or representative from your union to file a complaint
on your behalf.
QUESTION 5
a) Describe the purpose of the Universal Declaration of Human Rights.
It spreads the message that everyone has the right to enjoy human rights, regardless of who they are
or where they reside. The right to life, liberty, free expression, and privacy are only a few of the
civil and political rights outlined in the Universal Declaration.
b) Do human rights necessarily cover all human needs? Explain your answer in one paragraph and
provide an example.
Fundamental to humanity are human rights. They demonstrate to everyone, everywhere. An
vital component of our individual and collective position as members of the global community
of humans is our awareness of human rights.
Understanding what human rights are can help us understand how they affect us in our daily
lives and how responsible we must be in recognising the need to balance those rights with the
rights of others.
685998984.DOCX
c) Apply the Universal Declaration of Human Rights to Tom’s situation at Question 4 above. What
fundamental rights has Tom been refused?
It asserts that everyone, regardless of who they are or where they reside, is entitled to the
enjoyment of human rights. The right to life, liberty, free expression, and privacy are among
the civil and political rights outlined in the Universal Declaration.
1. right to socialize (go to party)
2. right to live freely without discrimination
3. right to bring his partner to partyright to work in a good and clean environment
QUESTION 6
a) List at least three effective strategies that could encourage effective communication in a situation
where there is a language barrier.
1. Written communications
The adage "write like you talk" doesn't always work out in practise. When we speak in person, our
gestures, environment, and observable clues all contribute context to the conversation. When you
can use objects or mime to convey your thoughts, it makes it much easier to resolve
misunderstandings.
2. Language disabilities
Language impairments are yet another situation that requires your attention. Many people struggle
with physical language barriers including stuttering, dysphonia, and hearing loss. These obstacles
don't affect a person's ability to comprehend information or do their job, but they might make
discussion more difficult.
3. Technical languages
Particularized information results in more sophisticated types of linguistic obstacles. For instance,
your line of work or skill set can also include a lot of jargon or technical terminology. A lot may be
lost in translation when speaking to people outside your department or even outside your sector.
b) List two strategies you could use if you were involved in a cross-cultural conflict with a work
colleague and needed to sensitively resolve it.
685998984.DOCX
1. Unresolved conflict can impact your company culture, employee performance and retention, and bottom
line
2. Workplace conflict is often the result of poor communication.
685998984.DOCX
c) Describe the effectiveness of visual imagery when communicating information to diverse
audiences.
d) A picture is more likely than a written or spoken combination of words to make a character feel
anything.
e)
As an illustration, using a set of standardised graphics to go along with the content in a
newspaper ad campaign will result in a noticeably higher quality reaction from the target
audience.
f) Provide at least three examples of universal imagery or colours used within the workplace (you
may draw examples where required).
1. Prohibition - Red and black on white forbids an action
2. Caution - Black on yellow indicates a potential hazard
3. Emergency - White on green indicates first aid, health fire protection, fire fighting and emergency
equipment
685998984.DOCX
QUESTION 7
a) Explain how diversity has impacted Australia’s ever-changing economic, employment, social,
cultural and political landscape. Write at least one paragraph for each area.
Australian workplace culture and the poor economic conditions that followed had a significant
negative influence on several countries.
Australia's immigration and multicultural policies have and continue to be a catalyst for immigrants'
integration and economic contribution.
According to research, immigration provides several positive social and economic benefits for
society, including a boost to the labour market, more tax income, and a stronger economy overall.
In addition, the country's shifting demographic makeup shows that changes to the ageing
population, immigration rates, and translation rates allow the economy to change itself through an
increased worker participation rate.
685998984.DOCX
b) Using at least three paragraphs, now write about how Australia’s diverse community has been
impacted (consider both positives and negatives) by the changing economic, employment, social,
cultural and political landscape.
Australia is a thriving, multiethnic nation. We are home to the oldest continuously existing cultures in the
world as well as Australians who identify with more than 270 ancestries. Almost seven million people have
moved to Australia since 1945.
Recent studies have demonstrated the economic benefits of Australia's diverse cultural population. Not just
in the fields of tourism, education, and international connections, but also with the far less obvious but
significant advantages of general community liveliness, resilience, and adaptation
Prospective employees would benefit from knowing that firms treat all of their employees similarly,
regardless of their colour, ethnicity, or gender. As a result of the domino effects of strong employee morale,
businesses that value diversity produce greater rates of group worker retention.
685998984.DOCX
QUESTION 8
c) Key areas of diversity have been listed below. Provide answers to each question. Note: remember
to be sensitive and respectful in your definitions and responses.
Disability Provide three examples of different types of disability you may encounter in your
preferred work role/industry.
Ask if the person needs help and listen for specific instructions when speaking
with someone who is blind or has vision impairment, but be prepared for your
offer to be declined. Always be mindful of yourself and any other people you are
with.
Allow the person you are mentoring to take your arm rather than removing it
from them. Describe any environmental modifications, such as steps, barriers,
etc.
When speaking to someone who is deaf or hard of hearing, remember to: • Look
them in the eye and speak to them directly, not just to the people who are with
them and the interpreters; • Speak clearly and in a normal tone of voice, unless
the person with the hearing impairment specifically requests otherwise;
Culture Provide a definition of ‘culture’.

The term "culture" refers to all of a population's ways of life, including its artistic
creations, philosophical convictions, and social institutions, which are passed down from
generation to generation. A society's whole way of life has been referred to as its culture.
As a result, it includes norms for conduct, dress, language, religion, rituals, and the arts
Ethnicity Provide a definition of ‘ethnicity’.
However, ethnicity includes cultural aspects including country, regional culture,

ancestry, and language. Brown, white, or black skin is an example of race; heritage from
Germany or Spain, regardless of race, or Han Chinese descent are examples of ethnicity.
These skin tones are all from various regions of the world.
Religion Provide a definition and three examples of ‘religion’.

a personal God or gods, or a superhuman ruling force that is believed in and
worshipped.
"Concepts on the interaction between science and religion"
• Christianity.
• Islam.
• Christianity.
685998984.DOCX
Spirituality Provide a definition of ‘spirituality’.
Always identify yourself and any companions while speaking with someone who
is blind or has vision impairment. Inquire if the person needs assistance.
Understanding Transgender Persons and Their Health Needs offers essential
baseline data on the identities, lifestyles, and fitness care requirements of
transgender people. The first step in being able to assist transgender persons in a
way that is transgender-affirming is acquiring this knowledge.
Gender Provide a definition of ‘gender’.

The socially created qualities of males, women, girls, and boys are referred to as
gender. This covers interpersonal connections as well as the standards,
mannerisms, and roles that come with being a woman, man, girl, or boy. Gender
is a social concept that differs from culture to culture and can evolve over time.
Transgender Provide a definition of ‘transgender’.
using language with cultural sensitivity. Consider using a gender-neutral term for
your partner until their gender is revealed, or your partner's prefered term for
their sexual orientation (lesbian, gay, bisexual, queer, or not straight) (significant
other, companion).
if chosen, ensuring privacy with regard to sexual orientation.
with consent, noting one's partner's name and/or sexual orientation in the medical
records.
Intersex Provide a definition of ‘intersex’.
A person who is born with reproductive or sexual anatomy that doesn't fall neatly
into the "female" or "male" categories is said to be intersex. Intersex newborns
and children may have procedures to alter their physical characteristics to
conform to binary notions of "male" or "female."
685998984.DOCX
Lesbian Provide a definition of ‘lesbian’.
A lesbian is a woman who has both physical and romantic attraction to various
women. Homosexuality takes the form of lesbianism. Lesbianism is first
mentioned in writing in the Code of Hammurabi, a Babylonian set of laws from
around 1700 B.C. that permitted girls to marry one another.
Gay Provide a definition of ‘gay’.
The term "GAY" is typically used to refer to men solely and is defined as being of,
pertaining to, or being characterised by sexual or romantic attraction to persons
of one's own sex.
Bisexual Provide a definition of bisexual.
A person who exhibits emotional, romantic, and/or sexual attraction to, or

participates in romantic or sexual relationships with, more than one sex or
gender is referred to as being "bisexual."
Heterosexual Provide a definition of ‘heterosexual’.

Humans who identify as heterosexual are attracted to people of the opposite sex
romantically or sexually. In the same way that heterosexual men are sexually or
romantically drawn to women, heterosexual women are drawn to men.
Generational Provide a definition of ‘Generation Y’ (or ‘millennials’). List two common

stereotypes of this generation.
685998984.DOCX
Give an explanation of "Generation X." Give examples of two current
generational stereotypes and two character Gen Xers are engaged and discerning
healthcare consumers who want to research choices thoroughly before making a
decision.
The healthcare system is also heavily utilised by members of this generation, who
attend doctors' offices not only for themselves but also for their elderly parents
and other family members. Members of Generation X make up 33% of the
current workforce, thus they are more likely to value services that are available
on weekends and after hours.
Before embracing technology, Gen Xers need to see measurable benefits from its
use. Additionally, they frequently need more clear and useful information from
their healthcare providers.
Provide a definition of ‘Baby Boomers’. List two common stereotypes of this
generation.
Generation Y are likely to use doctors less often than older generations because of the
high costs of care and the inconvenience of office visits. However, they’re far more
focused on mental health than their elders. They are more likely to rank their mental
health as poor and express concerns over stress.
d) For each group, identify one way that the group’s characteristics inform how you provide care and
services to them.
Disability Choose two of the three types of disability you identified above and
provide an answer for each.
always identify yourself and any others with you
ask if the person requires assistance, and listen for specific

instructions, however be prepared for your offer to be refused.
685998984.DOCX
Culture • Knowing your own beliefs and culture before caring for others is one
of the most crucial aspects stressed in the quest of competent cultural
care.
Asking: When in doubt, the greatest strategy for giving patients from
various cultural backgrounds respectful treatment is to enquire.
Religion and spirituality Hinduism: Because of their religious beliefs, they don't consume meat,
hence care must be used when providing food.
Caucasian: keep your distance from the gaze.
685998984.DOCX
Transgender
Understanding Transgender People and Their Health Needs offers

crucial fundamental knowledge about the identities, lifestyles, and
medical requirements of transgender people. The ability to assist
transgender persons in a way that is transgender-affirming depends on
having this understanding, which is an essential first step.
Lesbian, gay, bisexual using language with cultural sensitivity. Consider using a gender-
neutral term for your partner until their gender is revealed, or your
partner's prefered term for their sexual orientation (lesbian, gay,
bisexual, queer, or not straight) (significant other, companion).
if chosen, ensuring privacy with regard to sexual orientation.
with consent, noting one's partner's name and/or sexual orientation in

the medical records.
685998984.DOCX
Generational: Generations Gen Xers are engaged and discerning healthcare consumers who appear to
X and Y consult a vast number of sources for information before making a decision.
People from this generation are also big users of the healthcare system,
visiting doctors' offices not just for themselves but also for their ageing
parents and other family members. They make up 33% of the workforce
today, which explains why Gen Xers tend to pay more for vendors that
provide appointments on the weekends and after hours.
Before embracing technology, Gen Xers need to see demonstrable benefits
from its use. Additionally, they like having more open and practical
conversations with their healthcare professionals.
Due to the high costs of treatment and the hassle of office visits,
Generation Y is likely to utilise doctors less frequently than prior
generations. They are, nevertheless, far more concerned about
intellectual health than their elders are. They are more likely to voice
worries about stress and give a poor rating to their intellectual health.
Generational: Baby Technology has been embraced by baby boomers more than you would
Boomers and older think. In fact, 79% of people between the ages of 50 and 65 use social
media often and go online everyday or virtually daily. As a result,
individuals are extremely likely to utilise the internet to research
treatments, prescriptions, side effects, and hazards for their health.
Boomers are mostly dependent on healthcare. As a result, they are more
likely than younger generations to be brand loyal to the healthcare
industry and pay more attention to reputation. Additionally, they are the
generation most inclined to heed medical advice.
Knowing their kind allows us to deliver care that meets their needs.
QUESTION 9
Martin, 58, is sitting in a conference room being interviewed for a job. It is all going well, but then
one interviewer asks how old he is, as his date of birth wasn’t indicated on his resume.
Martin refuses to give his age – he states that his age is not an indicator of whether he can do the job
well, but his work experience, knowledge and strong references should be what proves his abilities.
Martin does not get the job. A friend who works in the organisation tells him that they employed a
25-year-old female because they felt a ‘younger person with a soft approach’ would be best for the
position.
685998984.DOCX
a) Answer the following questions about Martin’s situation.
 What breach has the workplace committed?
The employment requirements, such as age, qualifications, experience, category,
compensation packages, etc., must be clearly stated in the workplace. The job description
must also be quite specific. Martin's lack of an age statement on his résumé cannot be
disputed by management. If Martin's age has already been indicated, he need not apply for
the position in question.
685998984.DOCX
 What could be the consequences of this scenario?
 Martin had the option to act forcefully and file a lawsuit for improper employment
advertising. He can act in opposition to the management and criticise other interviewees. He
might propagate a negative perception of the business.
 What do you think would be the impact on Martin in this situation?

 Martin and other older folks feel demotivated by the notion that finding employment is
difficult due to their age. He could also think that his abilities and expertise aren't worth
more than anybody else's. In the near future, he could also decide not to even try to practise
for any other professions, which would make him confused and upset.
Giovanni has a guide dog. One day he is out with his carer, Cathy, who suggests they stop by one of
her favourite cafés for something different. As Giovanni’s guide dog is working, it is harnessed.
They approach a table and start to sit down. An employee quickly meets them and quietly asks them
to leave. Cathy is taken aback and asks why. The employee states that pets are not permitted inside.
Cathy says that Giovanni’s ‘pet’ is clearly a guide dog and they are allowed in the premises –
health regulations have exemptions for guide dogs.
The employee says their manager has requested they leave and they cannot do anything more for
them.
b) Answer the following questions about Giovanni and Cathy’s situation.

 What breach has the café committed?

The cafe violated the law by not allowing a person with a handicap to be accompanied by
guiding dogs.
685998984.DOCX
 What could be the legal consequences of this scenario?
 With the assistance of the guide dogs mobility team, a lawsuit might be brought against the
cafe's manager.
 What do you think would be the impact on Giovanni and Cathy in this situation?
 Giovanni and Kathy would feel ashamed in this circumstance. Giovanni could experience
discrimination as a result of the illness. Because she took Giovanni to a cafe, Catherine
would feel bad.
Umair has finished his qualification. He has passed all his assessments and the feedback from his
trainers has been very positive.
Umair is very excited to get a job – he enquires at his placement organisation, but unfortunately,
they do not have any jobs available at the moment. The manager promises to let him know if any jobs
are going to be advertised, as she was very impressed with his work.
Umair finds that a lot of his job applications do not lead to any interviews. With the urging of his
friends, he decides to call the last workplace his applied to and ask why he wasn’t considered for an
interview. He is put through to someone called Bri, who says, ‘Oh Umair, that’s right. I heard about
you. Yes, the manager didn’t want to put your application through further because they thought some
of our elderly clients might be unsettled by a Muslim on the staff.’
Umair hangs up in shock – he can’t believe what he has just heard!
c) Answer the following questions about Umair’s situation.

 What breach has the workplace committed?

By refraining from contacting him on the basis of his faith, the administrative centre has
violated the law of proper conduct. The human right has been violated; Umair is to blame
for the wrong.
685998984.DOCX
 What could be the consequences of this scenario?
 Unfairness towards Umair despite his passing with high marks; a lack of employment; the
hiring of unskilled members of other religions in accordance with their preferences; and
favouritism
 What do you think would be the impact on Umair in this situation?


Hearing this would devastate Umair, I can assure you. He would feel that even after
finishing the course with such accurate ratings, he still couldn't obtain the job just because
he is from a Muslim region. He will become less confident and lose hope as a result.
d) Review the Universal Declaration of Human Rights and identify Article/s that are being breached
in Umair’s story.
The Universal Declaration of Human Rights' Article 2 states that everyone has the right to all
the freedoms and rights stated in this Declaration, regardless of race, colour, sex, language,
religion, political opinion, national or social origin, property, birth, or other status. This is
allegedly violated in Umair's case.
Additionally, no distinction shall be made based on the political, juridical, or international status
of the nation or territory that a person is a citizen of, including whether that nation or territory is
an independent, trust, non-self-governing, or subject to any other restrictions on sovereignty.
685998984.DOCX
QUESTION 10
a) Explain why some people experience marginalisation.
Both a process and a state that prohibits people or organisations from fully participating in
social, economic, and political life are referred to as marginalisation. It can prevent people from
actively engaging as a condition. The marginalisation of a person or group of people has several
dimensions, with social, economic, and political barriers all playing a role.
Sexual orientation, gender, location, race, religion, displacement, war, or disability are a few
examples of the many circumstances that might cause someone to be marginalised. Poverty is a
byproduct of marginalisation as well as its primary cause. However, coverage designers no
longer consider that there are distinct ranges of poverty and marginalisation within each setting,
or that all types of marginalised or poorest communities have equal significance. There are
fundamental components that establish who or what businesses are marginalised and what the
limitations are that forestall them from being reached.
.
Political discrimination may also exclude certain ethnic groups, immigrants, or distinctive
geographic areas of the nation. On the basis of factors including age, gender, sexual orientation,
language, handicap, etc., social discrimination and marginalisation can have an impact on a
wide range of organisations.
Economic marginalisation can limit equitable access to basic services, prospects for
employment, and income.
b) Explain how those in marginalised groups may be impacted by trauma, discrimination, negative
attitudes and exclusion. In your response, refer to the needs of:
 people with disability
 those who are ageing
 those with mental health/emotional issues.
685998984.DOCX
 Trauma, prejudice, unfavourable views, and isolation have an effect on these marginalised
communities. Many culturally diverse communities and families may not participate in the
marginalisation of their fellow citizens, but they are not there when any cruelty or
marginalisation issues occur. It is also well known that these disadvantaged groups do not aid
one another in the struggle for rights since they are unable to do so because they are mired in
their own problems.
 Therefore, persons with disabilities become more crippled and have twice the impact compared
to others when they experience trauma, prejudice, unfavourable attitudes, and isolation. Similar
circumstances apply to the disadvantaged senior population; as ongoing targets of
discrimination and unfavourable views, they frequently struggle to move past such experiences.
The stigma attached to mental illnesses is an additional problem for those who have them,
making them more vulnerable to the negative effects of marginalisation
 In such instance, the isolation exacerbates the exclusion, which makes the condition worse.
Although it is clear that all of these oppressed groups need more empathy, inclusion, and
acknowledgement, it is impossible for them to live normal lives due to the barbarous attitudes of
their fellow people.
c) List three protective factors that can help those in marginalised groups to cope.
1. Numerous protective factors, including as excellent attitudes, achievement, social support,
appropriate problem-solving abilities, social competency, etc., can aid persons in marginalised
workplaces in coping. Since disadvantaged groups experience both constitutional and human rights
violations, they are allowed to approach the appropriate authorities to enforce their rights.
2 These groups are also entitled to reserves, community assistance, and support groups, all of which
can significantly improve their life and raise them to the status of the oppressors, enabling them to
fight against concerns of marginalisation.
685998984.DOCX
3. These groups or the compassionate considerate fellow citizens can consider protesting till the enactment of
regulations for these marginalized groups.
QUESTION 11
In a short paragraph, describe at least three cultural biases or social expectations which may exist
when working with:
a) Someone of an older generation.
1. That there is some inherent justification for you to exercise influence over them
2. That you are specifically likely to have information they might not either already possess, or be
freely able to obtain without your assistance.
3. That the actions in which they are currently engaged are in some way less important than the activity in
which you propose they engage
b) A person with a disability.

1. they are also not considered as long-term worker who are always seeking for better Opportunities
2. They are irresponsible towards job and more engaged in other things.
3. people are considered as less experienced as compared to other people
685998984.DOCX
What do I need to hand in for this task? Have I completed this?
Your answers to these questions 
685998984.DOCX

Unit:

Student
Case studies
Case study 1
Case study 2
Case study 3
STUDENT DECLARATION

Date: 10/09/2022
685998984.DOCX
ASSESSOR FEEDBACK
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor name: _____________________________________________________________________
Date: _____________________________________________________________________________
685998984.DOCX
685998984.DOCX
ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
Complete the questions that follow each case study.

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).
 Access to a copy of the Universal Declaration of Human Rights.

 You will do this task your own time.

 Answer the questions that were incorrect in writing and resubmit entire assessment.
INSTRUCTIONS:
CASE STUDY 1 – TEAM CONFLICT

A team of community services workers is experiencing conflict. There is an Aboriginal worker on
the team (Barry), a Muslim worker (Ahmed) and two white Australian workers (Janice and Julia). It
started when Ahmed accused Barry of being lazy and rude – ‘He never rushes, even when we are
rushed off our feet and he doesn’t even look me in the eye when he talks to me.’
Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer
mat’.
Janice responds by saying, ‘For God’s sake, why can’t you just be like the rest of us?’
Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about
each other and trying to get them to take sides.
Their conflict is impacting on their clients and colleagues.
685998984.DOCX
1. There are a range of issues that are causing difficulties within this work team. List each one
you can identify. For each issue you identify, indicate the cultural differences that are being
misunderstood among the team members.
 Race is an difficulty between them

Sex is an problem between them

Devotion of one

Lack of interpersonal interaction

Laziness of one
One culture's legacy is a mind-set that is complacent.

Collaboration isn't always kept in touch in the present environment as it is in healthy societies
where it aims to regulate the other. Ahmed performing namaz, which is prohibited in other
cultures, is the second significant difference with regard to tradition. As a result, others will
frequently perceive this as an exercise in futility and demand that he adopt their ways.
Direct communication is frowned upon in certain communities, whilst it is encouraged in others.
Due to the fact that it wasn't done in their way, some teams may no longer speak up if they can't
resist disagreeing a fellow team member.
2. What could you suggest to help this team resolve their differences in a culturally sensitive
manner? List at least one strategy.
Remove Cultural and Language Barriers.
Consider the many cultural communication styles.
Plan tasks around several time zones.
Allow preparation time whenever your team requires it.
Be Receptive to the Differences in All Cultures.

Create a cross-cultural training programme.
Steer clear of stereotypes.
The greatest method to solve a problem is via mutual understanding.
685998984.DOCX
685998984.DOCX
3. Imagine Barry complains to management about the time Ahmed takes to pray. Ahmed puts forth a
suggestion that his prayer time is taken as break times, and he still works a full day – just a longer
one than his colleagues. Management refuses the suggestion as if he gets special treatment,
everyone will want special treatment.
What further issue has now occurred in this workplace?
Dispute with management.
People think favouritism has occurred
Unstable team member
Lack of communication, trust and respect
Lack of team work
Lack of quality service
4. Now let’s imagine Ahmed’s suggestion is successful. However, Barry continues to complain and
encourages others to make fun of Ahmed during his time of prayer. Julia is very uncomfortable
about what is happening.
As an employee, what is Julia’s responsibility in this situation?
Talk them with good manner
Ask them to work them as a crew by way of grasp every other
Highlight the significance of team work and first-rate working environment
685998984.DOCX
5. Review the Universal Declaration of Human Rights. What Article/s are being breached in this
scenario?
The Religious Freedom Act recognised in ICCPR article 18
CASE STUDY 2 – FADI

Fadi has just come into full-time residential care. Fadi tells his son that the food is mainly western
style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork.
The staff always provide another alternative when pork is on the menu but yesterday, when pork
sausages were on the menu, the only alternative was fish – which Fadi has a strong aversion to and
cannot eat without being ill.
When he said he couldn’t eat the sausages or the fish, he was told by staff that he would have to
have a Vegemite sandwich.
Fadi’s son is shocked – this is hardly enough for the main meal of the day!
Fadi’s son encourages his father to complain, but Fadi says he doesn’t want to cause trouble, he is
new and is still trying to settle in.
Fadi’s son decides to put in a formal complaint about the food that is served to his father.
The manager explains that there are many different nationalities and it is impossible for every
cultural food requirement to be catered for all the time. However, the kitchen is keen to help out as
much as they can so long as it is within their tight budget, therefore this is why Fadi was given a
sandwich.
1. As a client, what rights does Fadi have that are being breached?
Because it is crucial that healthcare institutions foster an atmosphere of cultural competency. It
implies that the traditions and beliefs of the patient should be honoured. Fadi has the right to choose
the foods that are being harmed since he has the right to do so. Healthcare workers should
appreciate and honour his freedom to pick his lunch or dinner.
685998984.DOCX
2. What process should be undertaken to investigate this complaint in a culturally sensitive manner?
Verify the kitchen's appliances.
Discover fadi's favourite meal.
Encourage him to eat more at lunchtime.
3. Suggest three strategies that might solve Fadi’s problem.

The agency came up with a plan where men and women in comparable circumstances to Fadi
might be asked what kinds of meals they would want to consume on days when pig is served.
For certain times, a better solution should be devised, taking into account everyone's
uniqueness, that is each value amazing and comfortable for each individual.
To better accommodate specific needs like Fadi's and better keep track of everyone's
preferences, the company should also develop a dedicated catering division.
To prevent a repetition of the issue, staff must now be informed and trained about how to
manage these situations in the future.
CASE STUDY 3 – JOAN

Joan is a new, Aboriginal carer at Elise’s service. Lately Joan has had a couple of days off work,
and has also had a few days where she has started work later than others in her team.
Hani, another carer who is also one of Elise’s good friends, begins to gossip about Joan at
lunchtime. She says that Joan excludes herself because she is always so quiet and avoids eye
contact with people. Hani doesn’t like the fact that Joan is new but gets special treatment – no one
else comes in late and takes time off, especially in their first two months at a new job!
Elise is not impressed by Hani’s behaviour and decides to remove herself from the lunch group. She
instead begins to spend some of her lunchtimes with Joan and some different carers. She learns that
Joan takes time off to help with the care of one of her Aunties, who is very ill.
One afternoon Joan approaches Elise and tells her that she will be taking time off work due to
Sorry Business. Elise is not sure what this means, but does not want to appear ignorant and gives
Joan her best wishes – she assumes it must not be good news due to the word ‘sorry’. Joan says that
their supervisor is very compassionate and she is lucky to work for a company that respects her
cultural traditions, but says that some of the staff make her feel shame.
The next day, Hani is talking negatively about Joan again. Elise has had enough, she decides to
research Aboriginal culture so she educate Hani before she gets herself into trouble.
685998984.DOCX
1. Using your knowledge of Aboriginal culture, explain:
 Why Hani’s opinion of Joan’s approach to communication is incorrect and inappropriate.
Aboriginal people have entirely own cultural practises and beliefs. When people are
harassed or going through a difficult time in their lives, they frequently shut people away.
Due to her aunt's sickness, Joan, who is new to the middle, is having some difficult times at
home. She therefore tends to avoid people and is not very talkative in order to keep her
sentiments to herself. Due to a lack of knowledge, Hani misinterpreted her situation and
mistook her for someone else.
 Why Joan was caring for her Auntie.

An educated caretaker from an indigenous society, Joan. In many cultures, family bonds are
particularly strong, and family members support one another during illness and difficult
times. Second, only a girl is capable of caring for a female. These commonplace ideas
frequently come into conflict with the western medical system. So Joan was looking after
her aunt.
 Sorry Business and how Joan, her family and community would mourn.
The funeral is referred regarded as sorry business. Aboriginal people have a very strong, multi-day
family custom of mourning.
Aboriginal people don't call the funeral by its official name. They describe the burial customs as a
terrible thing. Funerals and mourning are communal customs in which the entire family gathers and
laments the deceased for days or even weeks. Every member of the family takes part in the
assortment of funeral rites. Elders do not go to the office, nor do students go to school.
685998984.DOCX
 Why Joan’s community has a tradition to not say the name of the deceased for some time.
According to Aboriginal tradition, adopting a deceased person's name will upset their spirits.
The purpose of the funeral is to provide the deceased's spirit a secure exit. Some indigenous
communities hold the idea that adopting the deceased's name might upset their spirits and cause
them to reappear. Because of this, certain indigenous communities do not use the deceased's name
while speaking of them.
2. What impact is Hani’s behaviour having on Joan? What did Joan mean about feelings of shame?
1. Joan is uneasy with Hani's actions at her job. Joan expresses her displeasure at becoming
the topic of office conversations by feeling ashamed.
In the back of her mind, Hani is talking poorly about Joan. Her remarks, nevertheless, are helpful to
Joan. Being quite reticent, Joan finds it hard to communicate her sentiments. She is quite conscious
of the cultural gaps that exist between her and the other employees. She keeps others in the dark
about her situation because of this. She feels humiliated after learning that she is the subject of
office rumours and gossip.
685998984.DOCX
2. How do you think that Elise is contributing to a culturally safe and culturally competent
workplace?
Elise is attempting to learn more about Joan's cultural traditions while also demonstrating respect and
tolerance for her traditional views.
Elise has had a very favourable outlook about Joan. She frequently offers Joan off days and is quite
mindful of her cultural values. Elise spent some time with Joan to get to know her better after hearing
Hani's perspective. In addition, Elise conducted further research on Joan's culture in order to inform
Hani of the distinctions in culture between Joan and the rest of the workplace.
4. How should the workplace support Joan in terms of her absences?

1. In Joan's absence, the office might offer to split her duties.
For the next few days, Joan won't be at work since she is in mourning. The task would add to her
backlog. It implied that when she returned to work, there would be a tonne of unfinished business
waiting for her. The place of employment may offer to split her duties in response, which would
lessen her workload.

685998984.DOCX

Unit:

Student
Culture research
STUDENT DECLARATION

Date: 10/09/2022
685998984.DOCX
ASSESSOR FEEDBACK
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor name: _____________________________________________________________________
Date: _____________________________________________________________________________
685998984.DOCX
685998984.DOCX
ASSESSMENT TASK 3: CULTURE RESEARCH
TASK SUMMARY:
You are to undertake a research project on a number of different cultural groups
living in Australia.

 Access to textbooks, learning materials and the Internet for research.


INSTRUCTIONS:
Answer each the questions below.
1. Research each of the three cultures below and the one of your choice.
What things are of specific importance in these cultures that would need to be considered when
providing health and community services? List at least four items of importance for each culture
listed. Consider in your response spirituality and/or religion and cultural customs.
 Italian culture.
 Vietnamese culture.
 Sudanese culture.
 A culture of your choice that is different to your own.
2. Now research Aboriginal or Torres Strait Islander culture and answer the following questions.
 Which culture did you research? (Tick the appropriate box.)
 Aboriginal culture  Torres Strait Islander culture
 Research the social, political and economic issues that are affecting Aboriginal or Torres Strait
Islander people and write at least two paragraphs about each issue you identify and its impact.
 Research at least three important cultural customs for Aboriginal or Torres Strait Islander
people, and write at least one paragraph about each. For example, you may like to research
Men’s and Women’s Business, Dreaming, smoking ceremonies, the importance of kinship and
so on.
 Consider how Western society and culture has affected Aboriginal or Torres Strait Islander
people. Provide five examples.
685998984.DOCX
 Identify two issues that impact Aboriginal or Torres Strait Islander people and describe what
programs and projects have been developed by the Australian government or other stakeholder
groups to address the issues. You may like to use the table format below to present your
responses.
Issues Programs and projects developed to address issues
Issue 1 Aboriginal Medical Services and Aboriginal Legal
Services - provide cost-free medical and legal services.
Issue 2 The Indigenous Employment Programme

- offers flexible economic assistance to assist create
employment and education opportunities for
Indigenous human beings in the personal sector.
 What are four issues that Aboriginal or Torres Strait Islander people face when engaging with
health and community services?
3. Did your perspective or opinion of each of these cultural groups change due to the information you
learned during this research task? If yes, explain what you learned and how your perspective has
changed. If no, explain why you feel your perspective has remained the same.
Explain how your learnings will help you appreciate and value diversity in your day-to-day work
activities (if you are not currently employed, consider how you will demonstrate this once you are
working).

685998984.DOCX

Unit:

Student
Cultural reflections
STUDENT DECLARATION

Date: 10/09/2022
685998984.DOCX
ASSESSOR FEEDBACK
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor name: _____________________________________________________________________
Date: _____________________________________________________________________________
685998984.DOCX
685998984.DOCX
ASSESSMENT TASK 4: CULTURAL REFLECTIONS
TASK SUMMARY:
You are to write a reflective report on your own experience of culture and diversity
in your workplace environment.

 Access to textbooks, learning materials and the Internet for research.
 Workplace policies and procedures on working with diversity


INSTRUCTIONS:
For this task, you are required to reflect on your own attitudes, beliefs and perceptions of cultural
diversity in the workplace (if you are a classroom-based student, think about your experiences so far
while undertaking your work placement, or your experiences when working in a previous role).
You are to write a reflective report that covers each item below. You can use the headings provided
below to separate your discussions. You must cover each bullet point.
Remember that cultural sensitivity and competence is not just shown in how you speak and interact
with others, but how you write about different cultures and your opinions and perspectives.
1: YOUR OWN CULTURE

 Discuss your cultural/social background and that of your family. What language,
policies/structures and customs are relevant to your own culture? How do you think your own
background impacts on people from backgrounds/cultures different to your own?
 How do your cultural beliefs, values and experiences affect your own behaviour, your
relationships with others and your social expectations of others from different cultures?
 How do you think your culture has impacted Australian society – consider now and its impacts in
the future? Do you think there has been positive change?
 What changing practices to Australia’s political, economic and social landscape do you believe
have directly impacted your culture?
 Consider what you have learned during this unit of competency. What cultural biases or
assumptions did you have before undertaking this unit?
685998984.DOCX
2: DIVERSITY IN THE WORKPLACE
Note to the student: where you refer to specific colleagues, supervisors or clients, do not identify them
by name. You may like to use ‘Colleague A’ or ‘Client 1’ or similar.
 Provide some detail about your workplace (or the service you are doing your placement at). How
diverse is this workplace in terms of staff and client base? Consider race, gender, sexual identity,
religious and spiritual beliefs and other areas that define diversity in your response.
 How do you, in your day-to-day work activities, show that you value and respect people from
different cultures and backgrounds to your own? Provide at least three examples.
 How culturally competent is your workplace? Give a reason for your ratings.
 How do you think your ability to build professional relationships with your colleagues and clients
encourages a culturally safe work environment?
 How does your own cultural background affect your communication style and delivery in the
workplace? Have you been involved in a cross-cultural misunderstanding with anyone in the
workplace, or experienced a difficult situation that stemmed from diversity?
If yes, explain the situation and the strategies you used to bring it to a respectful, sensitive
resolution.
If no, explain a situation you have either seen occur between others in the workplace, or have
heard about. Discuss the strategy used to deal with the situation – do you agree with the way in
which it was handled, or would you have done it differently?
 What is one limitation or barrier you feel you have when working with people from backgrounds
or cultures different to your own? What do you think you can do to remove the barrier or address
the limitation?
 What frameworks, approaches and instruments are used in your workplace to not only champion
human rights, but to also adhere to legislative and ethical requirements? In your response, ensure
you are also referring to frameworks and procedures that deal with discriminatory practices and
behaviours.
 What interpreter services does your workplace use or make available to its staff and clients? What
is the process used? How does your workplace ensure that the situation requires an interpreter, and
that the person’s communication needs are met?
 What imagery is used in your workplace to assist with a culturally competent and culturally safe
workplace?

Completed report that addresses all points 
685998984.DOCX

Chcdiv001 Student Workbook (Word) (c3) .v1.1

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Chcdiv001 Student Workbook (Word) (c3) .v1.1

Uploaded by

Copyright:

Available Formats

STUDENT ASSESSMENT BOOKLET

CHCDIV001 WORK WITH DIVERSE PEOPLE

Student first name: Nischal

Student last name: Poudel

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

AGREEMENT BY THE STUDENT

Student name: Nischal Poudel

Student signature: Nischal Date: 10/09/2022

Assessor name: _____________________________________________________________________

Assessor signature: _________________________________________ Date: ___________________

Name: Nischal Poudel

Date of birth: 23/01/1997 Student ID:

Student to complete Assessor to complete

I Nischal Poudel declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: Nischal

Student name: Nischal Poudel

Assessor signature: __________________________________________________________________

Assessor name: _____________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

1. Cultural Competency in Medicine

2. Cultural Competence in Personal Relationships

Recruit and retain minority staff.

Provide training to increase cultural awareness, knowledge, and skills

• identify, evaluate, and manage dangers.

2. Workplace conflict is often the result of poor communication.

2. Caution - Black on yellow indicates a potential hazard

Culture Provide a definition of ‘culture’.

Ethnicity Provide a definition of ‘ethnicity’.

However, ethnicity includes cultural aspects including country, regional culture,

Religion Provide a definition and three examples of ‘religion’.

Gender Provide a definition of ‘gender’.

Transgender Provide a definition of ‘transgender’.

if chosen, ensuring privacy with regard to sexual orientation.

Gay Provide a definition of ‘gay’.

Bisexual Provide a definition of bisexual.

A person who exhibits emotional, romantic, and/or sexual attraction to, or

Heterosexual Provide a definition of ‘heterosexual’.

Generational Provide a definition of ‘Generation Y’ (or ‘millennials’). List two common

always identify yourself and any others with you

ask if the person requires assistance, and listen for specific

Understanding Transgender People and Their Health Needs offers

if chosen, ensuring privacy with regard to sexual orientation.

with consent, noting one's partner's name and/or sexual orientation in

 What do you think would be the impact on Martin in this situation?

b) Answer the following questions about Giovanni and Cathy’s situation.

c) Answer the following questions about Umair’s situation.

 What do you think would be the impact on Umair in this situation?

b) A person with a disability.

3. people are considered as less experienced as compared to other people

Name: Nischal Poudel

Date of birth: 23/01/1997 Student ID:

Student to complete Assessor to complete

I Nischal Poudel declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: Nischal

Student name: Nischal Poudel

Assessor signature: __________________________________________________________________

Assessor signature: _______________________ Date: _