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NEW QUESTION 1
- (Topic 1)
The main benefit of a mass customization product design strategy is to:
Answer: C
NEW QUESTION 2
- (Topic 1)
Which of the following situations is an example of postponement?
Answer: D
NEW QUESTION 3
- (Topic 1)
Continuous improvement is best described as:
Answer: A
NEW QUESTION 4
- (Topic 1)
Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
Answer: B
NEW QUESTION 5
- (Topic 1)
Compared to a global strategy, a multicountry strategy would be characterized by:
Answer: D
NEW QUESTION 6
- (Topic 1)
The use of a seasonal index as a forecasting technique measures the ratio of the:
Answer: A
NEW QUESTION 7
- (Topic 1)
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market
segment. Which of the following approaches would be most appropriate?
Answer: C
NEW QUESTION 8
- (Topic 1)
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
Answer: B
NEW QUESTION 9
- (Topic 1)
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?
Answer: B
NEW QUESTION 10
- (Topic 1)
Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?
A. Cost leadership
B. Service differentiation
C. Customer focus
D. Market responsiveness
Answer: A
NEW QUESTION 10
- (Topic 1)
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new
product or service is known as:
Answer: B
NEW QUESTION 11
- (Topic 1)
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.
Engaging in this activity should allow the firm to:
Answer: A
NEW QUESTION 15
- (Topic 1)
A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies
would best support this plan?
A. Group
B. Channel
C. Regional
D. Location
Answer: :B
NEW QUESTION 18
- (Topic 1)
Using an independent service provider for logistics would be most appropriate in which of the following situations?
Answer: A
NEW QUESTION 23
- (Topic 1)
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
Answer: A
NEW QUESTION 26
- (Topic 1)
The primary objective of supply chain management is:
Answer: C
NEW QUESTION 28
- (Topic 1)
After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following
actions?
Answer: C
NEW QUESTION 30
- (Topic 1)
The purpose of continuous improvement in the supply chain is to:
Answer: A
NEW QUESTION 31
- (Topic 1)
The primary reason for the evolution of the supply chain is:
Answer: D
NEW QUESTION 34
- (Topic 1)
Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:
Answer: A
NEW QUESTION 36
- (Topic 1)
A main benefit of using customer relationship management (CRM) is:
Answer: C
NEW QUESTION 38
- (Topic 1)
A return material authorization (RMA) policy is used in reverse logistics to:
Answer: C
NEW QUESTION 39
- (Topic 1)
A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting
from increasing inventory turns from four to six would be:
A. $29,000,000.
B. $15,750,000.
C. $10,500,000.
D. $ 5,250,000.
Answer: D
NEW QUESTION 43
- (Topic 1)
Which of the following types of information would be an appropriate basis for a qualitative forecast?
A. Leading indicators
B. Market research data
C. Order history
D. Shipment history
Answer: B
NEW QUESTION 48
- (Topic 1)
Which of the following considerations is an important supply chain design decision?
A. Product design
B. Selecting supporting information systems
C. Identifying labor force requirements
D. Identifying training programs
Answer: B
NEW QUESTION 52
- (Topic 1)
The question below is based on the following flowchart:
Which of the following phrases most accurately describes the complete flow of demand information?
Answer: C
NEW QUESTION 53
- (Topic 1)
What is the primary role of marketing in supporting supply chain management?
Answer: B
NEW QUESTION 58
- (Topic 1)
The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:
Answer: C
NEW QUESTION 59
- (Topic 1)
When designing a supply chain for strategic advantage, a company first should consider:
Answer: C
NEW QUESTION 62
- (Topic 1)
Maintaining a long-term collaborative relationship with a trading partner requires:
Answer: A
NEW QUESTION 66
- (Topic 1)
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
Answer: B
NEW QUESTION 67
- (Topic 1)
Which of the following levels in a supply chain network represents the most upstream external activity?
A. Supplier to contractor
B. Manufacturing to supplier
C. Customer to distribution
D. Customer to contractor
Answer: A
NEW QUESTION 68
- (Topic 1)
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing
and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
A. Customer segmentation
B. Customer-facing ordering systems
C. Customer relationship management (CRM)
D. Supply Chain Operations Reference (SCOR®)
Answer: A
NEW QUESTION 70
- (Topic 1)
A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
Answer: B
NEW QUESTION 71
- (Topic 2)
Which of the following strategies would increase overall supply chain risk?
Answer: A
NEW QUESTION 73
- (Topic 2)
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?
A. Loyalty
B. Scoring
C. Segmentation
D. Prospecting
Answer: C
NEW QUESTION 77
- (Topic 2)
The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the
following
outcomes is likely following implementation of this decision?
Answer: B
NEW QUESTION 78
- (Topic 2)
The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:
Answer: A
NEW QUESTION 79
- (Topic 2)
The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:
A. accounting practices.
B. biodiversity protection.
C. conflicts of interest.
D. waste reduction.
Answer: C
NEW QUESTION 80
- (Topic 2)
A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-
conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies
would be most appropriate for the two product families?
A. Produce both product families to forecast and push through the distribution system.
B. Produce both product families only after receipt of a distributor order.
C. Produce the current product family to forecast and the new product family to order.
D. Produce the current product family to order and the new product family to forecast.
Answer: C
NEW QUESTION 81
- (Topic 2)
Which of the following actions is most likely to increase total supply chain risk?
Answer: C
NEW QUESTION 83
- (Topic 2)
Which of the following actions would be most appropriate for an enterprise that has successfully integrated internal supply chain management systems and
functions?
Answer: C
NEW QUESTION 85
- (Topic 2)
Which of the following warehousing tools enables wireless scanning of products?
A. Magnetic stripes
B. Universal product codes
C. Radio frequency devices
D. Local area network
Answer: C
NEW QUESTION 88
- (Topic 2)
Which of the following strategies can be used to help manage global risks?
A. Direct shipment
B. Cross-docking
C. Mass customization
D. Flexibility
Answer: D
NEW QUESTION 91
- (Topic 2)
A company wants to implement a system for managing environmental compliance with legislative and regulatory requirements. Which of the following sustainability
tools is most appropriate?
A. ISO 14000
B. Global Reporting Initiative (GRI)
C. ISO 26000
D. UN Global Compact
Answer: A
NEW QUESTION 96
- (Topic 2)
Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs
duties?
A. Public warehouse
B. Value-added territory
C. Free trade zone
D. Customs clearing house
Answer: C
NEW QUESTION 98
- (Topic 2)
The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:
Answer: A
Answer: D
A. Customer acquisition
B. Customer retention
C. Customer dependency
D. Strategic customer care
Answer: B
A. Continuous replenishment
B. Advanced continuous replenishment
C. Vendor-managed replenishment
D. Quick response
Answer: D
Answer: B
A. returned.
B. assembled.
C. stored.
D. distributed.
Answer: D
Answer: C
Answer: B
Answer: B
A. Throughput
B. Cube utilization
C. Filled pallet positions
D. Labor efficiency
Answer: A
Answer: D
- (Topic 2)
Customizing can be an effective warehousing strategy because it allows a company to:
Answer: D
Answer: D
Answer: C
Answer: A
Answer: D
Answer: B
Answer: C
Answer: A
Answer: D
Answer: A
A. 12 minutes.
B. 20 minutes.
C. 22.5 minutes.
D. 28 minutes.
Answer: B
A. commodity products.
B. families of products.
C. breakthrough products.
D. raw materials.
Answer: C
Answer: A
Answer: B
Answer: B
Answer: D
Answer: D
A. Quality
B. Order quantities
C. Robust processes
D. Product mix
Answer: A
A. weekly.
B. monthly.
C. quarterly.
D. annually.
Answer: B
A. Activity-based costing
B. Inventory carrying cost
C. Cash-to-cash cycle time
D. Average financial turnover
Answer: C
- (Topic 3)
Which of the following performance indicators can be used to measure the effectiveness of a vendor-managed inventory program?
Answer: D
Answer: A
Answer: D
A. leads to profitable exchanges with the customer and creates intrinsic customer value
B. supports transactional marketing priorities for successful commodity exchanges to customers globally
C. enables companies to position their products throughout the distributor network based on customer need
D. creates perception in the mind of the customer as available products and services are exchanged
Answer: C
Answer: :C
Answer: B
Answer: A
Answer: A
Answer: B
Answer: B
Answer: A
A. supplier capacity.
B. customer demand.
C. inventory replenishment.
D. demand variation.
Answer: C
Answer: B
Answer: B
Answer: C
Answer: B
A. resources.
B. customer orders.
C. components and subassemblies.
D. the final assembly.
Answer: C
A. Inspection labor
B. Obsolesence
C. Cost of capital invested
D. Insurance
Answer: A
A. cross-selling.
B. customer service.
C. product marketing.
D. selling an upgrade.
Answer: :A
A. Lean manufacturing
B. Advanced planning and scheduling
C. Six sigma
D. Total quality management
Answer: A
Which of the following types of raw materials would be most appropriate to source via an Internet-based trading exchange?
Answer: :D
Answer: B
Answer: A
A. Inventory positioning
B. Pull replenishment
C. Continuous replenishment
D. Push system
Answer: A
Answer: B
Answer: B
A. Inventory turns
B. Level of service
C. Total delivery cost
D. Delivery lead time
Answer: B
Answer: B
Answer: B
Answer: C
Answer: :C
Answer: C
Answer: :A
A. 41
B. 44
C. 62
D. 74
Answer: C
Answer: C
Answer: D
A. Speed
B. Reliability
C. Flexibility
D. Malfunction recovery
Answer: B
A. Pareto chart
B. Histogram
C. Scatterplot
D. Check sheet
Answer: B
Answer: D
Answer: B
Answer: C
Answer: B
A. Transaction management
B. Forecast, process, and information sharing
C. Churn analysis and prediction
D. Event and service management
Answer: C
Answer: D
Answer: B
Answer: B
A. resource planning.
B. sales and operations planning.
C. corporate strategizing.
D. financial planning.
Answer: C
Answer: B
Answer: :D
A. Kano
B. Kanban
C. Kaizen
D. Keiretsu
Answer: B
A. geographical locations.
B. buying power.
C. revenue potential.
D. service requirements.
Answer: D
Answer: :A
A. Return management
B. Disposal and reclamation
C. Decomposing and recycling
D. Remanufacturing and repair
Answer: D
A. Inventory optimization
B. Cost reduction
C. Waste reduction
D. Quality function deployment (QFD)
Answer: C
Answer: A
Answer: B
Answer: B
A. Efficient
B. Responsive
C. Short
D. Virtual
Answer: B
Answer: D
Answer: B
A. Vertical integration
B. Technology integration with suppliers
C. Investing in redundancy
D. Strengthening supplier relationships
Answer: C
A. How much inventory should be ordered at one time, and when will the order be placed?
B. What is the importance of the inventory item, and how will the inventory items be controlled?
C. How much inventory should be ordered at one time, and what is the importance of the inventory item?
D. When will the order be placed, and how will the inventory items be controlled?
Answer: B
Answer: D
A. Tree diagram
B. Pareto chart
C. Process map
D. Affinity diagram
Answer: D
Answer: A
A. Just-in-Time (JIT)
B. Kaizen
C. Six Sigma
D. Theory of constraints
Answer: C
Answer: A
A. Production capabilities
B. Transportation capabilities
C. Distribution channels
D. Landed cost
Answer: D
Answer: A
Answer: B
A. Line
B. Item
C. Order
D. Value
Answer: C
A. Labor costs
B. Currency exchange rates
C. Commodity prices
D. Product quality
Answer: BExplanation:NEWQUESTIONS
Answer: A
A. collect, store, encode, process, analyze, transmit, receive, and print data.
B. manage order entry, scheduling, warehousing, and order tracking.
C. incorporate elements of Six Sigma into supplier relationships.
D. upgrade enterprise resources planning revisions in a timely and secure manner.
Answer: A
Answer: B
A. Labor practices
B. Product specifications
C. Raw material costs
D. Currency exchange rates
Answer: A
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