CURRICULUM VITAE

Navin Kumar Singh

3RD CROSS VIJYA BANK COLONY Mob: +91-7411415026

HORAMAVU MAIN ROAD Email: navin0542@gmail.com
560043 BANGALORE

AREAS OF EXPERTISE:

 Expertise in working with Personal and Payment Banking, Customer care, Business e-Mails
as a French language expert (CSE).
 A proven performer and quick learner seeing through key tasks assigned to by management
and ability to execute assignment in short notice on daily basis.
 Strong analytical, problem solving and exceptional mentoring skills with distinguished
abilities in coaching, mentoring and helping new joining.
 Proficient at maintaining cordial relationship with customers, ensuring quality and service
norms to achieve customer satisfaction and business retention.
 An effective communicator with excellent relationship building & interpersonal skills.

EXPERIENCE:

1 - Employer’s Name : Cap Gemini Technology Pvt. Ltd

Duration : 10 August 2015 to till date
Position Held : French Language expert

 Language Training has provided to teams on regular basis. I am part of learning &
development team as well.
 Fluent in French language & proficiency in teaching. I have good knowledge of French Culture
& history.
 Regularly interaction with Native French clients regarding daily updates on process.
 Verify and validate process documents (technical) in English/ French.
 Gain understanding of process and send daily reports to client.
 Proactively perform audits on process.

2 - Employer’s Name : HSBC Bank (HSBC FRANCE, Payment Operation)

Duration : 07 January 2013 to 30 July 2015
Position Held : Customer Care Executive (French)

 Process payments as per customer’s instructions. Before transferring the money I do the
background checks according to procedure.
 Participate in the fight against fraud and money laundering (anti- money laundering)
 Ensure that each call / work is completed in accordance with established procedures and
standards.
 Handing cancellation requests of payment orders and processing the modification requests on
payments already executed.
 A proven performer and quick learner seeing through key tasks assigned by management
and ability to execute assignment in short notice on daily basis.
 A result oriented professional with experience in Operations, Process Management and
Client Relationship Management in the Industry

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PROFESSIONAL QUALIFACTION:

 Completed Diploma & Higher Diploma in French Language (Equivalent to B2) from
Bangalore University.
 Master of Tourism Management from Banaras Hindu University in 2011.
 Graduation from English Hons (B.A.) from Banaras Hindu University, Varanasi in 2008.
 Senior Secondary from U.P. Board Allahabad in 2004.
 High school from U.P. Board Allahabad in 2002.

SKILLS IN IT AND COMPUTER:

 DOEACC A level from UPTEC Computer Consultancy Ltd.

 AML (anti –money laundering) Certification from HSBC.

ACHIEVEMENTS AND AWARDS:

 Rewarded as “Best Quarterly Team” by HSBC Bank.

 Attended training of “EARN WHILE YOU LEARN (Commonwealth Game Delhi 2010)”
conducted by Ministry of Tourism, Government of India held in Delhi.

PERSONAL DETAILS:

Date of Birth : 22-12-1988

Permanent Address : D 65/98 A-P Lahartara, Varanasi, U.P., Pin- 221002

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

(Navin singh)

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