J YOTI S INGH

Contact in India: +91-7030893080

Email: jyoti.yuki@gmail.com

I T M A N A G E M E N T | B I L I N G U A L | P R O JE C T M A N A G E R
PROFESSIONAL SNAPSHOT
An accomplished Multilingual IT professional with over 12 years of robust public speaking skills and technically proficient experience in
creating a sustainable difference to a business’s operational performance by setting up and managing information systems
encompassing clients’ end-to-end business processes via mission critical IT infrastructure projects and bilingual delivery management.
Meticulous in implementing IT strategies, improving vision/culture by driving technology innovation, providing effective business
solution, setting up technical architecture to leverage technology in creating revenue opportunities by leading cross functional teams.

Successfully led seminars in the department of Japanese studies. Holds experience in Japanese Interpretation with the tourist came
from Japan. Acquired 1 year teaching experience certificate in Japanese Language. Extensive abilities in building a high performing
team, tracking performance and devising measures as well as grooming the young members to improve the overall team performance
to achieve project goals. Hands on expertise in developing budgets, forecasting requirements, resource optimization and conducting
technology need assessment and facilitating strategic solutions to achieve client satisfaction.

Added Expertise:

Resource
Project Bilingual Service Operations Optimization Client Engagement
Management Delivery Management Change Relationship
Infrastructure Management Management Management
Problem
Design & Vendor Management Bdugeting Resources
Development Management Incident Forecasting Management
Cost Control ITIL Practices Management Escalation
Management

PROFESSIONAL EXPERIENCE
Sept 2022 – Present : Fujitsu Consulting India Pvt Limited

Key Roles –

 Project Manager for a team of 35 + associates who are Bilinguals and technical.
 Responsible for overall quality and TAT of team.
 Managing the current transition of knowledge from Japan to India.
 Resource Management.
 Client co-ordination and report presentation.
 Improving SLA and Quality by implementing best practices from IT industry.

Jul 2015 – Sept 2022 : Tata Consultancy Services Japan as Delivery Manager for Japanese Client
Key Roles –
 Currently leading team in Japan at customer location managing the delivery and discussing for new scope with customer.
 Driven significant efforts in handling the ITO business from China, Dalian as a Delivery Manager for Japanese Client.
 Improving efficiency by managing the Sales and Services Business for Japan location as well as involving in the client reporting on
weekly and monthly basis.
 Ensuring smooth run of Operations by providing improvement plans for the client based on as is process to improve to-be process.
 Accomplishing the security related work including managing software workflows, dg workflows, reviewing windows and Unix logs.
 Improving employee engagement by spearheading team onshore and offshore with their weekly status report and other activities.
 Participating in the RCA submission to customer with improvement Plans while leading 40+ resources with different cultural
background and keeping the spirit of oneness in team.
 Increasing overall performance by contributing in the transition of complete sales business from Japan to China.
 Designing and implementing strategies, budgets and IT solutions for meeting organizational requirements and growing business
needs and implementing need based suitable technologies aligned with business.
 Leading operation projects, supporting other projects’ teams, planning for new projects, budgeting and forecasting the project
requirement with the accountability of communicating the project execution plans.
 Responsible for Vendor management (across the globe) for infrastructure deployment and support with the accountability of
providing best levels of service quality and availability in a 24x7 environment.
 Minimizing the adverse impact on business operations by restoring service as quickly as possible, ensuring that SLAs are regularly
met as per the business expectations.
 Driving significant efforts in ascertaining that ITIL processes like change, incident, configuration and problem management are
followed as part of day to day operations.
 Responsible for project planning, effort & cost estimation, work order, tracking deliverables, tasks tracking, task scheduling, task
allocation, resource management, resource loading and resource negotiation.
 Maintaining seamless coordination with the other service providers to ensure that Service Level Agreements are met.

Aug 2013 – Jun 2015: Zensar Technologies Pune as a System Engineer

Worked onsite in Shanghai (China) for the level 1 support for Jetstar Airways
Key Roles –
 Responsible for technical and development projects right from building, designing, developing the programs to assisting the team
in accomplishing the projects within the preset time and cost parameters.
 Maintained high coding standards, practices and exercising quality control on all aspects of software and web development,
meeting business stakeholders to gather requirements and develop modules within the time frames.
 Efficiently managed entire day-to-day activities covering wide functional areas, include designing & developing the workflow
program, debugging and troubleshooting of the application.
 Interacted with the team members and senior management to maintain a continuous stream of information regarding the project
status and progress.
 Managed the complete life cycle of development, including analysis of the client requirements, translating new ideas into client’s
solutions, delivery, support, analysis and documentation.

Key Project–
 L1 Support; Team Size: 18; Duration: Aug 2013 – Jun 2015; Client: Jetstar Airways; Work Location: Pune, India/ Shanghai, China;
Operating System: Windows; Tools, Language: SD Plus; Role: Shift Lead;
Remote tools: Office communication, Lync 2010, Go to assist.
Responsibilities:
• Facilitated call support within Service Level Agreement (SLA) and active directory support for managing user AD accounts.
• Involved in Citrix Terminal Server profile management as well as managed MS Exchange distribution list/Shared Mailbox
creation & Management.
• Managed entire gamut of activities pertaining to configuration & troubleshooting of Black on Exchange Server, ROCADE
application support.
• Provided end-to-end iPad Support, involving:
o Unlock an enrolled iPad, Fleet change of user, Enterprise Wipe of enrolled iPad, Delete an app from the iPad, Force an
app closed, Conduct a soft reset, Install an app from the Apple App Store, Install an app from JQ-TC Store, Factory reset
the device, Enroll a device, Take a screen capture, Compliance check, Update an app from the App Store, Update an app
from the JQ-TC Store, Group ID Listing, identifying enrolment status of the device, Delete a device from the console,
Guide user to enroll his device Guide user to download and install Air Watch SCL App, Jet Load, Air Watch Password
reset, JetLoad Pin number (After every updates the list has been provided by EFB-L2 team), and Activate or deactivate
Japed-Pro user account.

Oct 2010 – Aug 2012: Fujitsu Consulting India (FCI) as ITA

Key Roles –
 Worked on client servers 24*7 as well as performed remote maintenance, trouble shooting for 3600+ servers.
 Eliminated risks by scheduling tasks, backups, and handling emergency operations.
 Made vital contribution in handling L2 support work with daily communication to Japanese client via mail & Telephone.
Key Projects –
 (IMS); Team Size: 12; Duration: Dec 2011 – Aug 2012; Client: A Japanese Automobile company; Location: Pune, India;
Operating System: Windows, AIX 5.2; Tools/Language: UNIX, Linux
 L3 Support (IMS); Team Size: 35; Duration: Oct 2010 – Nov 2011; Client: A Japanese Automobile company; Location: Pune, India;
Operating System: Windows, AIX 5.2; Tools/Language: UNIX, Linux

CERTIFICATIONS AND PROFICIENCY

 ITIL V3 Certified
 Japanese N3 Certified
 Japanese fluency level N2
 Agile Certification
 Six Sigma Green Belt
 Aspiring PMP Certification
 Received appreciation award from Japanese customer for significant process improvement through eliminating the NVA and RPA
solutions.

EDUCATIONAL QUALIFICATIONS
 Graduate in Japanese, Visva Bharati University, 2010.
Writing: Business E-mail, Daily dairy (Hiragana /Katakana / Kanji – 700+ / Vocabulary – 2500+)
Reading: Short paragraph (equivalent JLPT Level 2).
Speaking: Daily conversational Level.

IT SKILLS
 Operating Systems : Windows 10, UNIX.
 Office Packages : Office 365 & Internet.
 Presentation package : Power Point.
 Software tools : AIX , System walker, Tivoli, SD Plus , Notepad++

PERSONAL DETAILS
Date of Birth: 7th Jul 1988
Nationality: Indian
Languages Known: Japanese, English, Hindi and Bengali
Project Management, I nfrastructure M anagement, Res ourc e Optimization, Change Managem ent , Strategy Pl anning, Operati ons Managem ent , Global Team Managem ent , MI S Management, A nalytical & Decision-m aking, SLA Managem ent , Perform anc e Management, Cr oss Functi onal Coor dination, Relati ons hip Capital Managem ent , Stake holder Engagem ent , Pr oject Managem ent , I.T. Res ourc e Management Networ k Administration System Integration