Curriculum Vitae

Haladhar Gopal Chandra Tiwari

Email Id: haladhargopal1991@gmail.com M: +91 8960509917

+918830936511

Career Objective:

A skilful, experienced & highly motivated Language Expert seeking employment with your
estimated organization to apply best industry knowledge, ability & skills by providing best
services to the organization with hard work, dedication & experience.

Area of Interest:

 French profile (Voice and Non Voice Process)

Academic Qualification:

 Master of Arts in French language from Banaras Hindu University, Varanasi in 2015.
 Bachelor of Arts in French (Hons) from Banaras Hindu University, Varanasi in 2013.
 Intermediate from U.P. Board, Allahabad in 2009.
 High school from BSEB, Patna in 2005.

Current Experience : Capgemini (Noida).

Designation : French associate consultant.

Duration : Feb 2019 to till date.

Roles/Responsibilities:

 Providing L1 technical support for A&W (Canadian process)

 Inbound and Outbound calling (French & English) to onsite technical teams to provide
troubleshooting steps.
 Coordination between different help desk and L2 engineers.
 Ticket management & Service assurance
 I do work as a language interpreter in between vendors and clients.

I work here as a French aassociate consultant. Working with a Canadian project and taking
responsibilities of mails also. I support customer on call as well as on mails also. Doing
troubleshooting on machine to taking remote of customers. All type of project issues we take
care of French user as well as English user. We here as a first point of contact. Resolving issues
on inbound calls as well as outbound.
Previous experience:

Last Organization : HCL technology ( Noida).

Designation : French analyst.
Duration : June 2018 to Feb 2019.

Roles /Responsibilities:

 Ticket management & Service assurance

 Handled process related requests/ queries of French clients for Cummins.

I work here as a French analyst. Doing troubleshooting on machine. I support here as L1 support. All type
of computer issue we take care of French user as well as English user.

Previous Experience:

Last Organization : Tech-Mahindra (Pune)

Designation : Associate Technical Support (French language specialist)
Duration : Feb 2016 to June 1st 2018.

Roles/Responsibilities:
 Creating New Contracts and Quotation for maintenance Services of OEM Vendor
equipment’s. (CISCO , Polycom, Panasonic , Avaya )
 Processing Renewals of maintenance contract.
 Working as Case handler for Avaya, Polycom, Cisco
 Resolving queries on inbound calls
 Email-Reporting
 Create customer quotations (Partners- Polycom, Cisco, Avaya, Panasonic)
 Resolve customer inquiry and reproduce customer technical issues
 Troubleshooting for small query of the customer through client application.
 Providing floor support to new team members
 Invoicing the customers using the TELUS proprietary tools.

Rewards:
 Achieved client bonusTHREE times for quality and performance.
 Achieved BRAVO award from Tech Mahindra.
 Consistent Excellence in quality.
 Got project awards from Capgemini from client.

Extra Activities:

 Active participation in cultural programs in university.

 Active participation in university youth festival.
Personal Skills:

 Good communication skill with the ability to take up new learning’s

and responsibilities.
 Flexible and possess a strong positive attitude.
 Team player & ability to lead team.
 Able to work under pressure.
 Honest, Sincere.

IT Skills:

 Diploma in computer application.

 Conversant with Windows, MS Office, Internet.

Language Proficiency:

 French (Read, Write & Speak)

 English (Read, Write & Speak)
 Hindi (Read, Write & Speak)

Personal Information:

 Marital Status :- Single

 Date Of Birth :- 15 Feb 1991
 Nationality :- Indian
 Hobbies :- Playing Cricket
 Local Address :- Delhi.
 Permanent Address : - Bhabua , Kaimur, Bihar - 821101.

Declaration :