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Kitchen and Merchandising Supervisor Role

The supervisor is responsible for effectively planning and monitoring the kitchen and merchandising departments to meet sales targets and control expenses, wastage, and shrinkage. Key duties include evaluating stock levels and orders, conducting checks of pricing, hygiene standards, and more to optimize operations and ensure customer satisfaction.

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Alison Webb
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48 views2 pages

Kitchen and Merchandising Supervisor Role

The supervisor is responsible for effectively planning and monitoring the kitchen and merchandising departments to meet sales targets and control expenses, wastage, and shrinkage. Key duties include evaluating stock levels and orders, conducting checks of pricing, hygiene standards, and more to optimize operations and ensure customer satisfaction.

Uploaded by

Alison Webb
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

JOB DESCRIPTION:

Supervisor

 The purpose of the supervisor is to effectively plan, control and monitor the
performance of the kitchen and merchandising departments to ensure that they
operate at an optimal level
 Develop and Implement strategies to meet sales targets across departments
 Monitor wastage and develop and implement methods to reduce wastage across
departments
 Develop and implement shrinkage controls across departments
 Manage expenses within budgets
 Evaluate ordering records per product category in relation to rate of sale
 Conduct spot checks to ensure that KVI’s are in stock in all departments
 Implement daily, weekly, monthly or quarterly/after hour controlled department stock
takes and investigate discrepancies
 Develop methods to improve stock turns across departments
 Stock rotation - conduct spot checks across departments
 Conduct spot checks across departments and develop methods to improve accuracy
of pricing on shelf
 Analyze price surveys and determine key lines that require price adjustment and
implement accordingly
 Spot check sales floor to ensure all products have neat and tidy prices displayed
 Theme POS is neat and tidy and removed once the theme is over (eg. Easter)
 Verify promotional orders regarding quantities / timing
 Evaluate stock levels according to rate of sales and duration of promotion to reduce
insufficient / surplus stock
 Conduct spot checks daily to ensure all stock is clean and neatly displayed
 All sales areas are clean neat and tidy at all times
 Conduct daily spot checks across all departments to ensure hygiene and
housekeeping standards are being met
 Develop and implement methods to improve customer care results
 Dicispline staff Using correct procedures
 Coach staff To meet job and organizational requirements
 Ensure all staff are aware of the required work standards and are given a
performance review at 2x per year
 Communicate new developments with staff on an ongoing basis
 Evaluate shifts and rosters to optimize staff within budget, limiting use of casuals and
overtime on a weekly and monthly basis
 Planned annual leave cycles
 Satisfied customers:
o Resolving customer complaints
o Advising customers
Please sign acknowledgement of this job description and return to
management to be placed in your file.

Name & Surname: _________________________

Signature: _______________________________

Date:__________________

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