PERFORMANCE AGREEMENT 2023

DIVISION SERVICE
DEPARTMENT FOOD & BEVERAGE
UNIT
JOB TITTLE FOOD & BEVERAGE FLOOR SUPERVISOR

Objective: Ensure that targets are defined and agreed with the employee and communicate to the employee the employer’s expectati
employee’s performance and accountability in alignment with the company’s strategic focus for the Financial Year. The KPIs stated in t
shall form the basis for employees’ monthly scorecard which shall be communicated accordingly.
Please note that the cumulative score of every individual will ultimately be read as the team’s monthly performance.

JOB KEY PERFORMANCE INDICATORS(KPI) Target

Knowlede of the food and beverage products & services availabl in each outlet. 1. Ensure
hygene and food safety managemet policies. 2. Tranining in each
F&B outlet 2. HACCP policies implemented and followed.
1 100%

OPERATIONS: Effective allocation of staffing, Effective customer service, food quality and delivery.
Reporting and checking of log book. Ensuring smooth operations and floor appearance. Follow up on
all outlet set up and readiness for operations. Inspection of all service equipment and be sure they
are all functioning effectively. Check cleanliness in liaison with the housekeeper. Follow up
2 witrequisitions andensure they are supplied. 100%

COST CONTROL & PLANNING: Effecctive participation in inventory management. Implement and
enforce stock par level in all outlet. Controlling breakeage, wastage and spillage in all outlets. Sign of
daily stock take sheet. Effective billing and imputting of all items.

3 100%

Maintaining budget and optimise expenses

a. Budget planning b. Reduce waste c. Boost administrative efficiency d. Manage consultancy strategy
4 and outsourcing where necessary in other to enhance productivity. e. Nil variance in budget vs actual. 100%

Review and evaluate the management team performance and their downlines
a. Within the timeline specified by the GCEO, All staff performance evaluation must be closed before
payment of staff salary.
5 b. Identifying gaps and recommend training needs that will enhance performance. 100%
c. Nil variance in budget and actual.

Monitoring of Payroll, Rewards scheme, Incentives and other compensation and benefits within
budget.
a. Ensures not more than 3% negative variance on Payroll budget - i.e Planned vs Actual.
b. Ensures all surcharges and other deductions are captured.
6 c. Ensure all performance linked incentives, Commissions, Rewards and Recognition are duly paid. d. 100%
Prompt payment of Staff salary on or before the 4th day of a new month.
 DRIVE FOR RESULT 1.Ensure an average total sales of 250,000
on weekdays side by side with average total sales of 1,500,000 on Sundays. 2. Ensure
swift responds to food and beverage orders and follow up with the services. 3. Ensure
complete offsale of all food and pasteries both week days and Sundays. 4. Ensure
breakfast to all concerned guest are promptly served.

TEAM WORK 1.
Ensure a holistic and thorough supervision of all activities in the outlets. 2.
Harmonize and provide solution to all concerned issues across all staff menbers in the
unit. 3. encourage
and motivate staff member to achieve the desired goal of the company.
4. Ensure weekly and monthly
reports are collated, reviewed and sent immediately.
Communication 1.
Ensure prompt and accurate dissemination of informations through regular day to day
briefing. 2. make daily
feedbacks to the General Manager via phone, emails, or physically. 3. All deviations,
observation, and actions must be properly and immediately communicated and
implemented accordingly. 4. Communication among
guest and staff members at all
TECHNICAL PLANNING & IMPLEMENTATIONtime must be cordial. I.Ensure
prompt day to day resumption of all staff members on duty. 2. Ensure staff members on
duty is full intimated of the available menu. 3. Ensure beveragres are available both in
the store and chillers across all outlets. 4. Ensure cleanesss and personal hygein is
maintained amongst staff menbers. 5. Ensure all the work stations are neatly arranged.
6. Ensure policy compliance and follow through identifield deviations. 7. Ensure
physical
Store countsAuditing
and Outlet of all products across chillers are observed.
a. Routine spot-checks and auditing
7 b. Monitor the operational activities of the Finance dept, Warehouse, Inventory, Stores & Outlets.. c. 100%
Carry out field trips to the production factory, Warehouse and YnorthTime teller Stores.

I hereby affirm that the Performance Measures in the table above was prepared this day under my hand and shall be read in the lig
policies in Thefastlane & co Ltd as a determining factor for the Team(s) performance.

Supervisor (GCEO): ……………………………………… Staff:…………………………………………………

Sign:……………………..…………………….…….. Sign:…………………………………………………

Date:………………………….……………………… Date:…………………………………………………

ee the employer’s expectations of the
al Year. The KPIs stated in this document
erformance.
Final Grade is as per the below scale
86 - 100% = A GRADE = EXTRA ORDINANARY
76 - 85% = B GRADE = GOOD / EXCELLENT
66 - 75% = C GRADE = SATISFACTORY AND
NEEDS IMPROVEMENT
56 - 65% = D GRADE = NEEDS SEVERE
IMPROVEMENT
<55% = NOT GRADABLE

TIME BOUND
WEIGHT OUTCOME (TURN Self Rating Max Ach Score
AROUND TIME)
24hrs/48hrs/72hrs.

10 Daily 5 0%

15 Mondays 5 0%

Daily/Weekly/
25 Monthly 5 0%

10 Monthly 5 0%

15 Weekly/Monthly 5 0%

10 Monthly 5 0%
 15 Weekly/Monthly 5 0%

100 0%
and shall be read in the light of incidental

……………………………………………………….

……………………………………………………..

………………………………………………………..
 PERFORMANCE AGREEMENT 2023
DIVISION SERVICE
DEPARTMENT FOOD & BEVERAGE
UNIT
JOB TITTLE FOOD & BEVERAGE FLOOR SUPERVISOR

Objective: Ensure that targets are defined and agreed with the employee and communicate to the employee the employer’s expectati
performance and accountability in alignment with the company’s strategic focus for the Financial Year. The KPIs stated in this docume
employees’ monthly scorecard which shall be communicated accordingly.
Please note that the cumulative score of every individual will ultimately be read as the team’s monthly performance.

JOB KEY PERFORMANCE INDICATORS(KPI)

1 Communicate with all dept. and have a complete control on overall

Operations.

2. Ensure a smooth Operations in each unit with high degree of Customer

Service Delivery.
1
Operational
Functions
3. Check up on the Set-up/Services/General maintenance of the entire
Hotel premise. 4. Daily follow
up with the House keeping/F & B/ Front desk/Facility/Account & Security
unit to track progress in its daily operational actions.
5. Guest Satisfaction using the Net promoter Score
(NPS)

1 100% adherence to organisational policies and procedures

SOPs adherence and

2 Policy 2. 100% employee alignment to organisation structure
implementation
3. Develop policies in consultation with HR 4.
Maintain Zero level deviation from all approved SOPs.

1 Daily and weekly analysis on Total Available Room (TAR)

Develop Business
plans/Report/ Score 2.Daily and weekly analysis on the Average Daily Rate (ADR)
3 card on the Key Index
for the rooms
sections
 Develop Business
plans/Report/ Score
3 card on the Key Index
for the rooms
sections

3. Daily and weekly analysis on the Revenue Per Available room (REVPAR)
4. Daily and weekly
analysis on the Occupancy Rate (OR) 5. Daily and weekly
analysis on the ONLINE REVIEWS

1. MBR (1st Wed of a new month) 11am

2. Leadership roundtable with the CEO ( Every Saturday) 9am

4 Monthly Meetings
i.e Reporting templates of all action plans/ activities carried out from the
previous Sunday into Friday (weekly report) must be shared by the COB on
Friday. 4. Tuesday and Friday Meetings
(HODs) - 10am

1. Ensure to set up a Zero theft/Fraud system

Zero Tolerance to 2. Maintain a Zero TOLERANCE to wilful damage of company property,

Revenue Sexual harassment, Use of Hard drugs and Narcotics within the hotel
5 loss/theft/Fraud/ premise.
Damage carried out
by any staff
3. Initiate an immediate disciplinary actions against any kind of
misconducts 4. All cases
of Fraud and other gross misconduct must be reported to the CEO within
12 hrs of occurrence.
1. Create a process improvement strategy that seeks to eliminate
inefficiencies/waste in a company's process flow.
Reduction of waste
6 and effective cost 2. Total cost of material waste will be calculated and
shared as a loss within the unit responsible and the Heads inclusive.
management

1. Zero deviation from the SLA on Safety, Health and Environment within
the work place. 2. Carry out
Safety, Health and
7
Environment medical examination in sensitive units of the Organisation.
3. Ensure the Hotel meets health, Safety
and Security regulations and licencing law.

1 Participate in effective staff management (Recruitment, Training,

Staffing
Separation and Transfer).

2. Enforce staff motivation and team building by having monthly meetings

8 with each unit (separately) & be implicated in the team building sessions

3. Drive Staff Productivity 4.

Develop all staff through the use of Appraisal, Training and Development in
conjunction with HR.
 1 Create a market strategy for publicizing the hotel's services and
amenities

Lead Sales and

9 2. Plan Budgets, Sales Targets and analyse sales figures.
Marketing Strategy

3. Corporate client handling and take part in new client acquisition along
with the sales team whenever required.
4. Closely monitor the hotels business reports on a daily basis and
take decisions accordingly.

Punctuality, Attitude
10 and Behaviour • Supervisor's assessment of behaviour and areas of improvement.
Assessment

I hereby affirm that the Performance Measures in the table above was prepared this day under my hand and shall be read in the lig
Thefastlane & co Ltd as a determining factor for the Team(s) performance.

Supervisor (GCEO): ……………………………………… Staff:…………………………………………………………….

Sign:……………………..…………………….…….. Sign:……………………………………………………………..

Date:………………………….……………………… Date:……………………………………………………………..

ee the employer’s expectations of the employee’s
KPIs stated in this document shall form the basis for
Final Grade is as per the below scale
86 - 100% = A GRADE = EXTRA ORDINANARY
76 - 85% = B GRADE = GOOD / EXCELLENT
66 - 75% = C GRADE = SATISFACTORY AND
NEEDS IMPROVEMENT
56 - 65% = D GRADE = NEEDS SEVERE
IMPROVEMENT
<55% = NOT GRADABLE

erformance.

TIME BOUND OUTCOME

Target WEIGHT (TURN AROUND TIME) Self Rating Max Ach Score
24hrs/48hrs/72hrs.

100% Daily 5 0%

100% Mondays 5 0%

15

100% Daily/Weekly/Monthly 5 0%

100% Monthly 5 0%

100% 10 Weekly/Monthly 5 0%

100% Monthly 5 0%

5 0%

5 0%
5
 5

5 0%

5 0%

5 0%

15

100% Weekly/Monthly 5 0%

15

10

10
 10

100
0%
and shall be read in the light of incidental policies in
 KRA Effectiveness Area description

1 Communicate with all dept. and have a complete control on overall Operations.

2. Ensure a smooth Operations in each unit with high degree of Customer Service
Delivery.

Operational
Functions

3. Check up on the Set-up/Services/General maintenance of the entire Hotel

premise. 4. Daily follow up with the
1 House keeping/F & B/ Front desk/Facility/Account & Security unit to track progress
in its daily operational actions. 5. Guest
Satisfaction using the Net promoter Score (NPS)

2 1 100% adherence to organisational policies and procedures

SOPs adherence and 2. 100% employee alignment to organisation structure

Policy
implementation
 SOPs adherence and
Policy
implementation

3. Develop policies in consultation with HR 4. Maintain Zero

level deviation from all approved SOPs.

Develop Business
plans/Report/ Score
card on the Key 1 Daily and weekly analysis on Total Available Room (TAR)
Index for the rooms
sections
3 2.Daily and weekly analysis on the Average Daily Rate (ADR)

3. Daily and weekly analysis on the Revenue Per Available room (REVPAR)
4. Daily and weekly analysis on the
Occupancy Rate (OR) 5. Daily and weekly analysis on the ONLINE
REVIEWS

Monthly Meetings 1. MBR (1st Wed of a new month) 11am

2. Leadership roundtable with the CEO ( Every Saturday) 9am

i.e Reporting templates of all action plans/ activities carried out from the previous
Sunday into Friday (weekly report) must be shared by the COB on Friday.
4. Tuesday and Friday Meetings (HODs) - 10am

Zero Tolerance to
Revenue
loss/theft/Fraud/ 1. Ensure to set up a Zero theft/Fraud system
Damage carried out
by any staff

2. Maintain a Zero TOLERANCE to wilful damage of company property, Sexual

4 harassment, Use of Hard drugs and Narcotics within the hotel premise.

3. Initiate an immediate disciplinary actions against any kind of misconducts

4. All cases of Fraud and other gross
misconduct must be reported to the CEO within 12 hrs of occurrence.

1. Create a process improvement strategy that seeks to eliminate

Reduction of waste inefficiencies/waste in a company's process flow.
5 and effective cost 2. Total cost of material waste will be calculated and shared as a loss within
management the unit responsible and the Heads inclusive.
 1. Zero deviation from the SLA on Safety, Health and Environment within the work
Safety, Health and place. 2. Carry out medical examination in
6
Environment sensitive units of the Organisation.
3. Ensure the Hotel meets health, Safety and Security regulations and licencing law.

1 Participate in effective staff management (Recruitment, Training, Separation and

Transfer).

2. Enforce staff motivation and team building by having monthly meetings with each
7 Staffing unit (separately) & be implicated in the team building sessions

3. Drive Staff Productivity 4. Develop all

staff through the use of Appraisal, Training and Development in conjunction with
HR.

1 Create a market strategy for publicizing the hotel's services and amenities

2. Plan Budgets, Sales Targets and analyse sales figures.

Lead Sales and
9 Marketing Strategy

3. Corporate client handling and take part in new client acquisition along with the
sales team whenever required. 4. Closely
monitor the hotels business reports on a daily basis and take decisions accordingly.

Punctuality, Attitude
10 and Behaviour • Supervisor's assessment of behaviour and areas of improvement.
Assessment
Effectiveness Area description Weight

1 Communicate with all dept. and have a complete control on overall Operations.

2. Ensure a smooth Operations in each unit with high degree of Customer Service
Delivery.

15

3. Check up on the Set-up/Services/General maintenance of the entire Hotel

premise. 4. Daily follow up with the
House keeping/F & B/ Front desk/Facility/Account & Security unit to track progress
in its daily operational actions. 5. Guest
Satisfaction using the Net promoter Score (NPS)

1 100% adherence to organisational policies and procedures

2. 100% employee alignment to organisation structure

10
 10

3. Develop policies in consultation with HR 4. Maintain Zero

level deviation from all approved SOPs.

1 Daily and weekly analysis on Total Available Room (TAR)

2.Daily and weekly analysis on the Average Daily Rate (ADR) 5

3. Daily and weekly analysis on the Revenue Per Available room (REVPAR)
4. Daily and weekly analysis on the
Occupancy Rate (OR) 5. Daily and weekly analysis on the ONLINE
REVIEWS

1. MBR (1st Wed of a new month) 11am

2. Leadership roundtable with the CEO ( Every Saturday) 9am

15

i.e Reporting templates of all action plans/ activities carried out from the previous
Sunday into Friday (weekly report) must be shared by the COB on Friday.
4. Tuesday and Friday Meetings (HODs) - 10am

1. Ensure to set up a Zero theft/Fraud system

2. Maintain a Zero TOLERANCE to wilful damage of company property, Sexual

harassment, Use of Hard drugs and Narcotics within the hotel premise. 15

3. Initiate an immediate disciplinary actions against any kind of misconducts

4. All cases of Fraud and other gross
misconduct must be reported to the CEO within 12 hrs of occurrence.

1. Create a process improvement strategy that seeks to eliminate

inefficiencies/waste in a company's process flow.
2. Total cost of material waste will be calculated and shared as a loss within 10
the unit responsible and the Heads inclusive.
1. Zero deviation from the SLA on Safety, Health and Environment within the work
place. 2. Carry out medical examination in
5
sensitive units of the Organisation.
3. Ensure the Hotel meets health, Safety and Security regulations and licencing law.

1 Participate in effective staff management (Recruitment, Training, Separation and

Transfer).

2. Enforce staff motivation and team building by having monthly meetings with each
unit (separately) & be implicated in the team building sessions 10

3. Drive Staff Productivity 4. Develop all

staff through the use of Appraisal, Training and Development in conjunction with
HR.

1 Create a market strategy for publicizing the hotel's services and amenities

2. Plan Budgets, Sales Targets and analyse sales figures.

10

3. Corporate client handling and take part in new client acquisition along with the
sales team whenever required. 4. Closely
monitor the hotels business reports on a daily basis and take decisions accordingly.

• Supervisor's assessment of behaviour and areas of improvement. 5

100