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Proposal Weave Core - PT Jaringan Internet Banten (IDC3D - ST Serpong) Revisi
Proposal Weave Core - PT Jaringan Internet Banten (IDC3D - ST Serpong) Revisi
00005
Jakarta, 16 Juni 20223
To:
Bpk.Jonathan & Bpk.Igum
* Realization of total monthly fee will be decided upon measure of OTDR Real Distance
Note:
Quality of Services:
1. Time To Response :
Response time 15 minutes after customer complain
2. Mean Time To Repair (MTTR) :
Parameter to measure the average time takes to restore/repair a damaged system is 6 Hours
3. 24 Hours Customer service:
WEAVE Provides 24 hours Customer Service Department.
CLOSURE
Thank you for allowing us the opportunity to submit our Proposal regarding your request. We would appreciate
hearing both positive and negative comments from you regarding this.
Should you need more information and explanations please do not hesitate to contact us.
Sincerely yours,