Hotel Front Office Manager Job Description

A hotel front office manager is responsible for supervising all duties of the front desk. They are
also a liaison for all interdepartment communications, requiring excellent communication and
leadership skills.
Education
o Front office managers are often required to hold a college degree in hospitality
or management. It is also possible to progress to this position gradually from lower levels of
management without formal education.
Personal Qualities

o Superior supervision, multitasking, decision making and time-management

skills are essential. Front office managers are also required to tend to customer complaints and
queries in a pleasant and level-headed manner.
Responsibilities

o Typically, a hotel front office manager is responsible for all operations of the
front desk and guest services, including the concierge, transport and luggage services. They are
also responsible for the management of front office personnel such as staff training and shift
scheduling.
Benefits

o Hotel front office managers typically receive health insurance and retirement
benefits. The average salary in the United States is $57,303 per year, as of October 2009.
Considerations

o Hotel management can be a stressful, fast-paced environment. Front office

managers might be required to work irregular hours or remain on call to work at short notice.

Read more: Hotel Front Office Manager Job Description |

eHow.com http://www.ehow.com/facts_5538984_hotel-office-manager-job-
description.html#ixzz1UXLmYTxZ