The FRONT OFFICE is the nerve center of a hotel.

Members of the front-office staff welcome the guests, carry

their luggage, help them register, give them their room keys
and mail, answer questions about the activities in the hotel
and surrounding area, and finally check them out. In fact,
the only direct contact most guests have with hotel
employees, other than in the restaurants, is with members of
the front-office staff.

The front office functions can be divided into five general
areas:

1. reception
2. bell service
3. mail and information
4. concierge
5. cashiers and night auditors

Two major departments are represented in this list. The
employees staffing the first four areas are in the rooms
department. The fifth is the financial area, where guest
charges are accumulated and posted to the bills, and all cash
transactions are consummated. These are all accounting-
department functions, and so the cashiers and night auditors
are in that department.
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1he Front Office function of a Hotel is to act as the public face of the hotel, primarily by
greeting hotel patrons and checking in guests.
It also provides assistance to guests during their stay, completes their accommodation, food
and beverage, accounts and receives payment from guests.
Department is typically composed of 1. Reception 2. Reservation 3. Concierge 4. PBX (phone
service system) 5. 1elephone
a) Front Office: E Sell guestrooms; register guests and design guestrooms E Coordinate guest
services E Provide information E Maintain accurate room statistics, and room key inventories
E Maintain guest account statements and complete proper financial settlements
b) Reservation: E Receive and process reservation requests for future overnight
accommodations. E With technology development, the Reservation Department can, on real
time, access the number and types of rooms available, various room rates, and furnishings,
along with the various facilities existing in the hotel Edgar Dsouza Coa
nswer
1he Front Office function of a Hotel is to act as the public face of the hotel, primarily by
greeting hotel patrons and checking in guests.
It also provides assistance to guests during their stay, completes their accommodation, food
and beverage accounts and receives payment from guests.

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http://wiki.answers.com/Q/FrontoIIicedepartmentIunctioninhotel#ixzz18UMdTwsj





Front office is a business term that reIers to a company's departments that come in contact with
clients, including the marketing, sales, and service departments.
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In the hotel industry, the Iront oIIice welcomes guests to the accommodation section: meeting
and greeting them, taking and organizing reservations, allocating check in and out oI rooms,
organizing porter service, issuing keys and other security arrangements, passing on messages to
customers and settling the accounts.
In American proIessional sports, the term reIers to upper management oI a club, especially
player personnel decision-makers.



A hote| manager or hote||er ls a person who holds a managemenL occupaLlon wlLhln a hoLel moLel or
resorL esLabllshmenL ManagemenL LlLles and duLles vary by company ln some hoLels Lhe LlLle hoLel
manager or hoLeller may solely be referred Lo Lhe Ceneral Manager of Lhe hoLel Small hoLels may have
a small managemenL Leam conslsLlng of only Lwo or Lhree managers whlle larger hoLels may ofLen have
a large managemenL Leam conslsLlng of varlous deparLmenLs and dlvlslons
Typical Full Service Hotel Management Structure
A typical organizational chart Ior a mid-scale to large hotel:
O eneral Manager
4 irector oI Room Operations
Front OIIice Manager
Front esk Manager (s)
! Supervisor
Reservations Manager (may report to Sales in some hotels)
uest Services Manager
ell Captain
Concierge Supervisor
xecutive Housekeeper
Housekeeping Manager(s)
aundry Supervisor
Custodial Supervisor
4 irector oI Sales & Marketing
Senior Sales Manager
Sales Manager(s)
Sales Coordinator (s)
Catering Manager
Marketing Manager
Revenue Manager
Convention Services Manager(s)
vent Manager (s)
4 irector oI Food & everage
Restaurant Manager(s)
Room Service Manager
ar Manager
irector oI Catering
4 ChieI ngineer
4 irector oI Human Resources
4 irector oI Security
4 Spa & Recreation Manager
4 irector oI Finances / Controller
edit] Typical Qualifications for a Hotel Manager
ackground and training required varies by management title and duties involved. Industry
experience has proven to be an essential qualiIication Ior nearly any management occupation
within the lodging industry.
asic qualiIications Ior a management occupation within a hotel usually consist oI the Iollowing:
O Industry xperience is the main Iactor
O ducation
4 A high school diploma is a required qualiIication Ior any management occupation.
4 A degree in Hospitality management studies or equivalent usiness degree is
oIten required or strongly preIIered
4 A graduate degree may be desired Ior a eneral Manager position but is oIten not
required with suIIicient management experience and tenure.
edit] Working Conditions
Hotel managers are generally exposed to long shiIts that include late hours, weekends, and
holidays due to the 24 hour operation oI a hotel. The common workplace in hotels is a Iast-paced
environment, with high levels oI interaction with guests, employees, investors, and other
managers.
Upper management consisting oI senior managers, department heads, and eneral Managers
may sometimes enjoy a more desirable work schedule consisting oI a more traditional business
day including weekdays and days oII on holidays.