5191 Accolite Accolite

Naman Jain

Goals/Key Result Areas-8

Goals/Key Result Areas-8

6274 Training and Mentoring activities

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

5.0 Business Growth

Goal Description

Self

Comments

Provided training to the two candidates (Aman and

Shameena) in which one of them starts from
scratch. Along with training regularly providing
mentorship to the junior members wherever they
need it on the daily basis.

Manager

Comments

Excellent job training Aman and Shameena

2 Appreciations

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Business Growth

Goal Description

Self

Comments

I have almost covered 600+ support tickets during

this duration and received almost 95% customer
satisfaction rate and even some of them are highly
satisfied which they appreciated on the same
ticket. Apart from this, I always try to try to
fulfill the need of the customer by pushing my
limits in every possible means (Like providing a
workaround and trying to create an override if
possible)

Manager

Comments

No documented appreciations

3 Escalations

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

5.0 Org Impact

Goal Description

Self

Comments

Only a single escalation is made from the customer

end for the early closure of the ticket

Manager

Comments

No escalations

4 Process Initiatives and Achievements

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

20.0 Delivery

Goal Description

Self

Comments

1. Completed the React complete course within the

time duration which help in enhancing my skill and
also help me to resolve the support ticket in a
more appropriate manner2. Always follow the
complete process whether related to customer
handling or to be related to seeking help from the
higher tier members.3. Try to generate new
perspectives and ideas that improve processes and
skill, and also hosts ideat

Manager

Comments

Trained Shameena, the new entrant to the team who

had no knowledge on the product but who is now
shaped to handle tickets on her own

5 Availability
 18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Delivery

Goal Description

Self

Comments

1. Always respond to tickets on time.2. Always

available for the additional task assigned.3.
Always available for the other member for
discussing tickets

Manager

Comments

Highly disciplined in terms of availability

6 process Adherence

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Delivery

Goal Description

Self

Comments

1. 100% adherence to all the compliance and

process as laid.2. Followed the proper process of
handling the tickets till their closure. 3. Filled
up and completed timesheet and attendance on time
without any deviation.4. As the role demanded
learned multiple technologies and products like
React, Sencha themer , Sencha Test, Node, etc

Manager

Comments

Execution worth mentioning in terms of quality and

efforts 

7 Appropriate Case Handling

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Delivery

Goal Description

Self

Comments

Always follow the best possible process to handle

the cases reported by the customer a. Listen to
the Customer. b. Putting myself in the
Customer's Shoes. c. If an issue is found try
to fix it by workaround or override. d.
Share it with customers and ask them for their
confirmation

Manager

Comments

No process misses

8 Communication and Response

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Delivery

Goal Description

Self

Comments

1. I ensure clear communication of the issue-

reporting their specific resolution to the
customer within the proper time frame2. I always
try to share relevant information and updates
regarding my findings or ongoing issues with my
team to keep them in the loop and stay on the same
page.3. With my cordial communication skills, I
always possess the ability to build good
relationships with my team members and m

Manager

Comments

Extremely responsive for any adhoc tasks, heplping

the new joinees as well.

9 Additional Responsibilities

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Delivery

Goal Description

-
 Self

Comments

1. To assist the development/architecture team by

testing different sencha products on different
parameters whenever required.2. Always available
to work on the different tasks assigned by senior
members like preparing MCQ for the interview
question, Creating components used for company
internal projects, etc.3. To provide mentorship to
the junior members regarding their technical
understanding related to d

Manager

Comments

Additional tasks such as testing new features,

existing bugs etcProactive nature when it comes to
helping the team

10 Overall Feedback

18-04-2022 to 30-06-2022 In Progress

Weightage Scorecard Pillar

10.0 Delivery

Goal Description

Self

Comments

1. I enjoy my work and find pleasure, challenges,

and value in it.2. It never bothers me to answer
the questions of my peers and help them in every
possible means.3. I am adept at handling difficult
and confrontational customers by means of
persuasion and maintaining composure.4. Always
target to enhance my skills including technical
and non-technical in every possible means5. I
always give priority to custom

Manager

Comments

The most promising up and coming player in the

teamNever hesitates when it comes to taking up
tasksHis expertise on the product line in
comparison with his tenure in the team is
outstanding

11 Overall Review

- to - -

Weightage Scorecard Pillar

- -

Goal Description

Self

Comments

1. I enjoy my work and find pleasure, challenges,

and value in it.2. It never bothers me to answer
the questions of my peers and help them in every
possible means.3. I am adept at handling difficult
and confrontational customers by means of
persuasion and maintaining composure.4. Always
target to enhance my skills including technical
and non-technical in every possible means5. I
always give priority to custom

Manager

Comments

The most promising up and coming player in the

teamNever hesitates when it comes to taking up
tasksHis expertise on the product line in
comparison with his tenure in the team is
outstanding