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BSBTWK502 Manage team effectiveness
Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 1: Checklist 7
Assessment Task 2: Project Portfolio 8
Assessment Task 2: Checklist 14
Final results record 17
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BSBTWK502 Manage team effectiveness
Introduction
The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the assessment
plan below. These tasks have been designed to help you demonstrate the skills and knowledge that
you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
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Have you read the assessment requirements for this unit? ¨ Yes ¨ No
Do you understand the requirements of the assessments for this unit? ¨ Yes ¨ No
Do you agree to the way in which you are being assessed ¨ Yes ¨ No
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________
Date 08/07/2022
Assessor name
Assessor signature
Date
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Student declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name Amandeep kaur
Date 15/07/22
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date 22/07/22
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
comply with the due date for assessment which your assessor will provide
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
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BSBTWK502 Manage team effectiveness
Questions
Provide answers to all of the questions below:
Weak leadership: When a team lacks a strong leader, a more dominant member of the
group will frequently take charge. This can result in disorganisation, infighting, or
a focus on the wrong priorities.
Excessive deference to authority: this occurs when people want to appear to agree with a
leader and, as a result, refrain from expressing their own opinions.
Blocking: occurs when team members act in such a way that the flow of information
in the group is disrupted.
4. Complete the table below to show how a performance plan can help overcome the following
scenarios:
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· Setting KPIs
· Define team member
responsibilities.
The team members are a diverse group and · Define team member
have many different outcomes in mind. They responsibilities.
are struggling to organise themselves as a · By setting clear goals or
team. objectives for the team.
· Setting KPIs
5. Provide at least two examples of formal and informal communications in the workplace, by
completing the table below:
6. In light of the Covid-19 pandemic and employees working from remote locations, provide
examples of two tools or techniques for creating collaboration between team members.
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7. Team leaders need to develop strategies to ensure that their team members have input into
planning, decision making and operational aspects of work. Describe at least three strategies
that can be used to accomplish this.
Conducting survey
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each member thinks about the problem individually. Then the leader calls for them one
at a time ask and for their input.
11. Outline two ways that issues can be identified by team members.
Observing Processes
12. Describe three strategies a team leader can use to help resolve conflict in a team.
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Question 1 ☐ ☐
Question 2 ☐ ☐
Question 3 ☐ ☐
Question 4 ☐ ☐
Question 5 ☐ ☐
Question 6 ☐ ☐
Question 7 ☐ ☐
Question 8 ☐ ☐
Question 9 ☐ ☐
Question 10 ☐ ☐
Question 11 ☐ ☐
Question 12 ☐ ☐
Assessor signature:
Assessor name:
Date:
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Student declaration
To be filled out and submitted with assessment responses
✘ I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
✘ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
✘ I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name Amandeep kaur
Date 22/07/22
Assessor declaration
✘ I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date 22/07/22
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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a suitable place to complete activities that replicates a business environment including a meeting
space and computer and internet access
review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
comply with the due date for assessment which your assessor will provide
Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
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BSBTWK502 Manage team effectiveness
Activities
Complete the following activities:
This project is about leading teams in the workplace and actively engaging with the
management of the organisation. You need to demonstrate that you can manage
the effectiveness of at least one work team.
You can do this based on the assumption that you are the team leader or manager
of a team within the case study business provided in the Simulation Pack for this
unit or a business that you work for, if applicable. It’s important that this business
has organisational objectives already developed. Speak to your assessor to get
approval if you want to base this on your own business.
If you choose the case study business, you may select any of the teams that form
part of the organisation to base your project on. You may assume the role of
manager. If it is your own business, then you may choose any team that forms part
of your workplace and in which you are involved.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 5 of your Project
Portfolio.
2. Establish a team
Make sure you are familiar with the business you are basing this assessment on
and have read through the necessary background information, policies and
procedures that apply. For the case study business, this is all of the documents
included in the Simulation Pack. If it’s your own business or a business where you
are working or are familiar with, it’s important at this step that you have your
business or case study approved by your assessor.
If you are using a real business, you will use your current team members to base
this project on. If using the case study in a classroom or online situation, choose a
group of at least three students who will act as your work team throughout the
project. Open the Simulation pack, read through the case study and select the team
you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this step, you will need
to:
Specify your work team, or specify which team your group chose if you’re
using the case study.
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Outline the roles of each member of the team. If you are using the case study,
each of you will have a turn to be the manager.
In a group round-table style discussion with your team and at least one stakeholder
present, outline all the tasks the team must do to accomplish the expected
outcomes.
The discussion should last for at least 15 minutes, but not more than 30 minutes. If
you are using the case study, your assessor will assume the role of stakeholder. If
you are basing the project on your workplace, the stakeholder might be a line
manager or any member of senior management.
Ensure that each team member has a turn to participate in planning the tasks, share
what they expect outcomes will be and decide as a team how performance will be
measured.
As a team, making sure consensus is reached:
allocate the tasks to the team members based on their strengths and abilities
Use the Internet to find an example of a Performance Plan. Use the information you
recorded in your Project Portfolio during the previous activities to write your own
Team Performance Plan and attach it to your Project Portfolio at the end of
Section1. The written plan should include:
Assume some weeks have passed and the team have implemented their
Performance Plan and are working on their tasks. It has come to your attention that
the team is not working cohesively and that they are not sharing information and
are duplicating work.
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In order to support your team in achieving their performance outcomes, you will
provide coaching on team cohesion and collaboration. This will be a 10-minute
session and you may use slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group will have a turn to
be the manager and present their coaching to the rest of the group. If this is your
own workplace, this will be the members of your own team that you are providing
coaching for.
The assessor will advise you of the date and time of your team meeting so that you
can prepare in advance.
Use your Project Portfolio to outline the main points and attach your slides or links
to the videos you use.
This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
Despite your efforts to support your team through coaching, the team is still
struggling to work cohesively. One of the issues the team identified is that one of
the team members are not performing their tasks and is using the Internet for
personal reasons during work hours. This is creating conflict within the team.
You will address this concern by developing a policy for Internet usage.
Use the Policy and Procedures Template provided for you in the Simulation Pack
to create an Internet Usage Policy within the context of the business you are
basing your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your
portfolio.
7. Facilitate teamwork
Assume three months have gone by. Have a meeting and allow each team
member to provide a 5–10-minute update on how their tasks are going.
Take turns to assume the role as manager and do the following:
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This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
Develop an email to your line manager to address the main issue raised by team
members, namely that the team is still struggling to collaborate and share
information.
Propose a solution
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Ask for feedback from relevant stakeholders and take notes. Transfer this
information to Section 3 of your Project Portfolio.
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.
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Completed
successfully? Comments
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Assessor signature:
Assessor name:
Date:
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Assessor name:
Date 22/07/22
Result
Feedback
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
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