BSBWOR502 Lead and manage team effectiveness Student Assessment Tasks

Assessment Details
Qualification
BSB51918 Diploma of Leadership and Management
Code/Title
Assessment Type Assessment – 2 Time allowed
Due Date 19 March, 2021 Location Term / Year

Unit of Competency
National Code/Title BSBWOR502 Lead and manage team effectiveness
Student Details
Student Name Parveen Kumari Student ID MCS00001OZ
Student Declaration: I declare that the work submitted is Signature: ___Parveen
my own, and has not been copied or plagiarised from any kumari_________________________
person or source. Date: _27____/02_/_2021________
Assessor Details
Assessor’s Name Claudia Vieira
RESULTS (Please
☐SATISFACTORY ☐NOT SATISFACTORY
Circle)
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have

Reassessment Required ☐ Yes conducted a fair, valid, reliable and flexible
☐ No assessment with this student, and I have
Comment: provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________

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 BSBWOR502 Lead and manage team effectiveness Student Assessment Tasks
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this
document.
 Should you not answer the tasks correctly, you will be given feedback on the results and
gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence
with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from
your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the
Assessment, please inform the assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of
this Assessment along with a satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the
time designated by your assessor. Remember, that it must be your own work and if you use
other sources then you must reference these appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font
size need to be 12, line spacing has to be Single line and Footer of submitted document
must include Student ID, Student Name and Page Number. Document must be printed
double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide
the Hard copy of the Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism
will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to
check the originality of the student assessment. Student must be aware of and understand
the SCCM’s policy on plagiarism and certify that this assignment is their own work, except
where indicated by referencing, and that student have followed the good academic practices
noted above..
Assessment Task 2: Team performance planning project
Task summary
As the Marketing and Communications Manager for Football South East Coast (FSEC), you are
required to develop a team performance plan to support the new Operational Plan.

You will also be required to meet with your team to discuss and document team actions to
achieve the Operation Plan. Actions will be recorded in the Team Performance Planning
template.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
 Operational Plan

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BSBWOR502 Lead and manage team effectiveness Student Assessment Tasks
 Team Performance Plan Template
 Space for a meeting with a whiteboard

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email to the team with the Operational Plan attached.
 Email to General Manager summarising workplace concerns
 Email to the team with your completed team performance plan attached

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must
satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily
completed they will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will
indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and
provide you written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been
dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them
when attempting any part of the assessment.

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Carefully read the following:

Football South East Coast is sporting association based in a small town on the NSW South
Coast and is responsible for administration and development of football for the NSW South
East Coast. The association employs a General Manager, Operations Manager, Marketing and
Communications Officer, High Performance Athlete Development Officer, Marketing Officer,
Promotions Office, Administration Manager and Receptionist.

FSEC’s Vision is to be the number one sport played through South East NSW.

FSEC’s Mission is to grow football by supporting members and the football community
through, strong leadership, sound communication and the provision of a clear strategic
direction that secures the sport’s long-term prosperity.

Values listed in its current Strategic Plan include:

 Operating with trust and Integrity with each other, as well as with members and the
community.
 Customer focus through appreciation of interests and passion of our members and the
broader football community.
 Camaraderie through recognising the superior strength and efficiencies of good team
work
 Innovation through best practice and change
 Openness and transparency in communicating with our members, customers and the
broader community.
One of the organisation’s key strategic goals is to improve participation in community
football, specifically to increase the total number of players by 4% in 2018.
Another goal is to increase the participation of girls aged between 5 and 18 by 2% in 2018.

These goals have been translated into an Operational Plan for the organisation.
As the Marketing and Communications Manager, you are responsible for the following key
result areas: Membership Growth, Programs and Events and Volunteer Development.

Complete the following activities:

1. Send an email to the team (your assessor)
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, and ask them to
review it.
The email text should also invite them to attend a performance planning meeting.

Your email should include the date and time of the meeting, as well as the duration.
You will need to send your email at least 5 working days prior to the meeting.

Attach your Operational Plan to the email.

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Your team members will be organised by your assessor, and will include at least two
other students as well as your assessor to represent the other FSEC positions.

Email to the team

To: The Team

Cc/Bcc:

Subject: Request to attend performance planning meeting and connect

with football South East Coast

Dear Team Members,

I would like to tell you about the Football South East Coast Association. It is a sporting
association based in a small town on the NSW South Coast, which is responsible for
administration and development of football for the NSW South Coast. The main goal of
the meeting is to improve participation in community football and to increase
participation of girls aged between 5 and 18. So, I would like to invite you to attend a
performance planning meeting.
I have also attached an operational plan for this.
Please find it below. The Date of meeting is
01/03/2021 at 1 pm and duration is for 1 hours.

I hope you will connect with the football team and attend the performance meeting
and help us to achieve the goals.

Warm Regards
Date: 22/01/2021

2. Conduct a meeting with the team.

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Prepare for a meeting with your team to discuss the new Operational Plan and to
develop a team performance plan by reviewing the organisational information
provided to you above, as well as the Operational Plan. Familiarise yourself with the
Team Performance Plan Template, as you will be completing this document after the
meeting.

As communications manager, you are required, as a minimum, to cover the following

during the meeting:
 Provide an introduction to the meeting, including the purpose of the
meeting
 Indicate to all team members that it is important for them to take an active
role in the planning meeting so that their ideas for implementing the strategic plan
and associated goals for the upcoming 12 months will be taken into consideration
and included in the team performance planning framework.
 Ensure that all team members have read the Operational Plan that you sent
in the email. Give them the opportunity to ask questions if anyone needs
clarification. You should explain to the team any parts of the Operational Plan that
are not understood.
 Work with your team on each section of the performance planning
template. Ask your team for ideas and write them up on the white board.

During the meeting, your assessor (in the role of a staff member) will raise a
workplace concern during the team performance planning session. Concerns or
problems that are outside your authority will have to be discussed with the General
Manager. Tell the team that you will get back to them shortly with a response.

During the meeting, you will need to demonstrate effective interpersonal and
communication skills including:
 Team building techniques including clear explanation of goals and
outcomes
 Asking questions and listening to responses to clarify understanding
 Active listening skills
 Respecting and acknowledging the views of others
 Non-verbal communication skills that encourage discussion and feedback,
for example, nodding, smiling, eye contact.

Conduct a meeting with the team

Communication Manager: Good afternoon everyone, how are you all, I am your
communication manager.
Team members: Good afternoon sir. We are fine. Thank you.

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Communication manager: The reason behind to conduct this meeting is to introduce
you with our Association Football South East Coast. It is sporting association based in
small town NSW South east Coast. The key strategic goals of the organisation are to
improve participation in community football as well increase participation of girls
aged between 5 and 18.
Team members: Ok sir
Communication manager: Have you got the operational plan?
Team members: Yes sir,
we all got the information regarding Football South East Coast and we also got the
operational plan from your earlier email.
Communication Manager: That’s good. The purpose of the meeting to analyse and
discuss the operational plan and achieve the target by the end of next month.
I requested, all the team members to play an active role and also have assigned a role.
One of the members will allocate the budget and raise question regarding budget.
Team members: we have read the budget of football South East Coast association.
We would like to tell you that the budget for football association is very low. This is
the major concerns, because we cannot meet our targets such as community
participation, girl’s participation with low budget because we have to do lots of
things.
Communication manager: yes, these all are the main concerns and to solve these
problems we have arranged this meeting.
Team members: can we ask you some questions please?
Communication managers: yes, please and I also need your ideas to solve the
problems.
Team members: How can we increase community participation and girl’s
participation in football association? Can we increase our allocated budget to meet
our targets?
Communication managers: I understand your concerns and to solve all the problems
we have the operational plans with strategies and actions. We can increase community
participation with the help of marketing campaign and we can develop relationship
with the people with the help of local media. Furthermore, we can develop incentive
scheme to encourage volunteer participation. We can conduct special event day for
girls to encourage them to participate
I will discuss budget related problems with general manger.

Team members: if the allocated budget will increase then we can meet or targets as
soon as possible.
Communication manager: I am agreed with your ideas and I really appreciate it.
and I will discuss your ideas with the general manager and will let you know as soon
as possible.
Team members: Ok sir.

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Communication Managers: Thank you all to participate in the meetings and sharing
your ideas.
Team members: thank you sir.

Football South East Coast Operational Plan

Key result area: Membership growth

Strategies Actions Timelines Who Resource Performanc

s needed e indicators
Conduct Member By mid- Marketing Officer Staff time We find out
market survey 2018 Survey more about
research to monkey who plays
better soccer and
understand target those
population groups to
demographics improve
of people participation
playing soccer
in South East
Coast
Developing Blogs Ongoing Marketing Staff time We achieve
marketing Twitter throughou Manager/Marketin positive
campaigns to Articles for t year g Officer $1,500 to trends in
promote local media cover participation
participation Radio travel to in soccer
in soccer advertisement schools
s
Speaking
engagements
at schools in
the region
Regular Write regular Email Promotions Our
communicatio content each every Assistant customer
n with month month survey tells
members us members
are pleased
with the

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services we
offer
Develop Regularly call Ongoing Marketing Officer Staff time We achieve
relationships media about positive
with local including trends in
media articles about participation
soccer events in soccer
and news

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Key result area: Volunteer development

Strategies Actions Timelines Who Resources Performances

needed Indicators

Develop Research By July Marketing $2,000 for Increase in

volunteer suitable 2018 Officer gifts volunteers at
recognition schemes and club level
seek approval
scheme
for
implementatio
n

Establish Develop By April Promotions Staff time Increase in

volunteer questionnaire 2018 assistant Purchase of volunteers at
database to be database - club level
completed by $200
all volunteers

Mail all
volunteers to
seek consent
for addition to
database

Add new
volunteers to
database with
consent
Develop Research By August Marketing Staff Time Increase in
incentive suitable 2018 Officer volunteers at
scheme to schemes and club level
encourage seek approval
volunteers to for
take up implementatio
volunteer n
roles

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Key result area: Programs and Events

Strategies Actions Timelines Responsibility Resources Performance

needed indicators
Conduct a Identify Ongoing Marketing Staff time Our customer
number of suitable dates through Officer/ survey tell us
promotional 2018 Promotions $10,000 that our
days Meet with Officer community is
throughout team to pleased with
year workshop the events we
suitable offer
promotions
Conduct Identify Ongoing Marketing Staff time We achieve
special event suitable dates through Officer/ positive trends
days for girls 2018 Promotions in increasing
Meet with Officer participation
team to of females in
workshop soccer
suitable event
Create Build media Ongoing Marketing Staff time Our events are
interesting relationships through Officer/ featured in the
promotional through 2018 Promotions press
events for the regular phone Officer
media to calls.
report on
Send in details
of events
Conduct a Identify October Marketing Staff time Our customer
gala event suitable dates 2019 Officer/ survey tell us
each year Promotions $4,000 that our
aimed at fund Meet with Officer community is
raising and team to pleased with
awareness workshop the events we
raising suitable offer
promotions

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BSBWOR502 Lead and manage team effectiveness Student Assessment Tasks

3. Send an email to the General Manager (your assessor).

The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should summarise the meeting, and explain the workplace concerns in a few
paragraphs.
The assessor will respond to the concern in a return email.
An email to the General Manager

To: General manager

Subject: Letter for workplace concerns of football South East Coast and
reviewing the meeting.
Dear,

It is stated that, the email will discuss the summary of our recent team meeting about
the team performance according to our operational plan held on 11/2018. It will also
discuss the workplace concerns, which has been appeared in the meeting.
We have discussed the operational plan, performance plan, 12 months plan and team
contribution to achieve the goal.
In the meeting, we found that the budget is too low to achieve the marketing
outcomes. To build the strong relationship with customers and to arrange the events as
well as programs, we need to increase the allocated budget. We have also found that
the prices of products are increasing day by day. We have discussed the organizing
event cost with team members as per operational plan. We have also discussed to
conduct special event days for girls. We have come to the point that budget should be
increased up to 20%.
Moreover, to promote the membership, there is need to give free membership scheme
for two weeks. These types of promotions will also cost us. Hence, our team members
decided that budget should be increased up to 15% for membership promotion.
I have already given the brief overview about the meeting. If you still need more
information. Please feel free to contact us.

Warm Regards,
Marketing and Communications Manager
Football South East Coast
NSW South Coast

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4. Complete your team performance plan

Following the meeting, complete the Team Performance Plan Template, incorporating
the feedback that you received from the other meeting participants.

Team Performance Plan

Name of Team: Football South East Coast

Plan timeframe: 12 months

Name of Manager: Parveen Kumari

Date of performance planning discussion: 01/03/2021

Date of mid cycle review discussion: 1st September 2021

Date of end cycle review discussion: 1st February 2022

1. Outputs, projects and deliverables: What will your main work be this year?
What elements of your work area’s Business Plan will you be responsible for or contribute to?

The main work is to improve participation in community football, specifically to increase the
total number of players by 4% and increase participation of girls aged between 5 and 18 by 2%.
Marketing campaign, Marketing area will responsible to conduct market research as well a
promote participation on football. it will also contribute in volunteer recognition scheme and
promote promotional events to raise fund for event throughout the year.

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2. Conduct and behaviours: How will you do your work and interact with others this
year?
Organisation values are respect, collaboration and innovation.
The interaction with the community occurs with the help of local media, volunteer programs and
events. The trust and integrity, appreciation of interests and passion, organisation values and
respect will help in communication.

3. Knowledge and skills: What do you need to do your job well this year?
What learning and development activities will you undertake this year and how will your new
skills and knowledge be applied on the job?

There is a need to develop the leadership skills, communication, team work, planning and
organising, self-management, knowledge of community football to develop long term
relationships with community members.
The learning and development activities will create a strengths and further development for
employee. With the help of new skill and knowledge we can create metrics, self-reflection and
review goals and targets.

4. Support needed to do my job well?

Are there any changes to the work environment or arrangements that would assist you to do
your job?
Support increases the flexibility, increase productivity, creativity and enhance retention of staff
at workplace. It also increases morale of the employee as well organisational effectiveness and
pay back higher to the stakeholders.

5. How do I know if I am performing well?

What will be happening if you are performing well? (e.g., my customers are happy, I have good
working relationships, my work is completed on time, my work is accurate)

The feedback from our managers, colleagues will help to know our performance
level in the organisation. It increases steady growth on monthly members,
community engagement, social events participation.

5. Send an email to the team (your assessor)

The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.

The email text should also include:

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BSBWOR502 Lead and manage team effectiveness Student Assessment Tasks
 A request for feedback on the team performance plan.
 A schedule of meetings for the next 12 months to support the implementation of
the actions documented in the performance plan. The schedule should commence
following the meeting date and for the next 12 months. You can decide on the
frequency of the meeting.
 An outline of the actions you intend to take to address workplace concerns,
including the feedback that you received from the General Manager.
 A brief overview of the training and development activities that you intend to
implement over the next 12 months to address training needs identified in the
team performance plan. You should include the details of at least two activities
that you have identified for the team as a whole and include the title of the
activity, as well as the date and location and outcomes of completing the activity.
Attach your team performance plan to the email.

Email to the team

To: The Team

Cc/Bcc:

Subject: Request for providing a feedback on the plans

Dear Team,

I would like to tell you that we have introduced our association, operational plan,
performance plan with you. Different required message and meeting schedule is given. The
general manager has advised to promote membership, conduct camp to increase popularity of
the game in girls. Moreover, training and seminar sessions also scheduled in the plan.
I want your feedback on the plan for the betterment. Please send your feedback and help us to
achieve the goals.

Warm Regards

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BSBWOR502 Lead and manage team effectiveness Student Assessment Tasks

Assessment Task 2 Checklist

Student’s name:

Completed
Did the student: successfully Comments
Yes No
Analyse and interprets information in relation to the
organisation’s goals and processes?
Explain key strategic information to the team?
Consult with team members to develop a team
performance plan based on the organisation’s
Operational Plan?
Seek team input into the development of the
performance plan?
Develop a team performance plan to record goals,
required outcomes and key performance indicators?
Demonstrate effective interpersonal and
communication skills including:
 Team building techniques including clear
explanation of goals and outcomes?
 Asking questions and listening to responses to
clarify understanding?
 Active listening skills?
 Respecting and acknowledging others’ views?
 Non-verbal communication skills that encourage
discussion and feedback?
Responds to workplace concerns through referral to
management?
Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

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Assessment Task 2 Checklist

Student’s name:

Completed
Did the student: successfully Comments
Yes No

Date

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