BSBWRT301 Write simple documents Trainer Guide

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 Me
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 Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill
out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to
signing this agreement.
Have you read the assessment requirements for this unit?
Yes No
Do you understand the requirements of the assessments for this unit?
Yes No
Do you agree to the way in which you are being assessed?
Yes No
Do you have any specific needs that should be considered?
Yes No
If so, explain these in the space below.

Do you understand your rights to re-assessment? Yes No

Do you understand your right to appeal the decisions made in an
assessment? Yes No

Student name

Student number

Student signature

Date

Qualification Code RII60520 Advanced Diploma of civil

and Name construction design

Unit Code and

BSBTWK502 Manage Team Effectiveness
Name

Assessor name

Assessor signature

Date

Assessment Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses
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 To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or
plagiarised the work or colluded with any other student(s).
I understand that if I If I am found to have plagiarised, cheated or
colluded, action will be taken against me according to the process explained
to me.
I have correctly referenced all resources and reference texts
throughout these assessment tasks.

Student name

Student ID number

BSBTWK502 - ADDCC
Student signature

Date

Introduction
The assessment tasks for BSBTWK502 Manage team effectiveness are
outlined in the assessment plan below. These tasks have been designed to
help you demonstrate the skills and knowledge that you have learnt during
your course.

Please ensure that you read the instructions provided with these tasks
carefully. You should also follow the advice provided in the Business Works
Student User Guide. The Student User Guide provides important
information for you relating to completing assessment successfully.

Assessment for this unit

BSBTWK502 Manage team effectiveness describes the performance
outcomes, skills and knowledge required to lead teams in the workplace
and to actively engage with the management of the organisation.
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 and to actively engage with the management of the organisation.

EditFor
this
youfile onassessed
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as competent, you must successfully complete two
assessment
To edit tasks:- ADDCC’ as a visitor, open
‘BSBTWK502
it on your computer
● Assessment Task 1: Knowledge questions – You must answer all
questions correctly.
Got it
● Assessment Task 2: Project – You must work through a range of
activities and complete a project portfolio.

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge
which you have acquired during the learning phase of this unit. Ensure that
you:

● review the advice to students regarding answering knowledge

questions in the Business Works Student User Guide

● comply with the due date for assessment which your assessor will
provide

● adhere with your RTO’s submission guidelines

● answer all questions completely and correctly

● submit work which is original and, where necessary, properly

referenced

● submit a completed cover sheet with your work

● avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment

can be found in Appendix A of the Business Works Student
User Guide. Refer to the appendix for information on:

● where this task should be completed

● the maximum time allowed for completing this

assessment task
:
 ● whether or not this task is open-book.

Note: You must complete and submit an assessment cover

sheet with your work. A template is provided in Appendix C of
the Student User Guide. However, if your RTO has provided
you with an assessment cover sheet, please ensure that you
use that.

Questions
Provide answers to all of the questions below:

1. Outline two benefits of good group dynamics on a team’s

performance

Ans: Team performance is defined as the extent to which a team is

able to meet its output goals known as quality, functionality and
reliability of outputs, the expectations of its members, or its cost and
time objectives.

For better team performance there are variou aspects for better team
performance and few of them are transparency and positive work
environment.

A. Transparency - if there is better transparency among the

members of team, organisation or governing body then there is
better team environment leading to better team performance
resulting in achieving organisational goals.

B. Positive work environment - a good group dynamics creates a

good working environment resulting in better organisational goals.

2. Provide examples of three causes of poor group dynamics and how

this can impact a team

Ans; Group dynamics is the system of behaviour

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 There are so many causes of poor group dynamics which cause a
huge impact on a team and in an organisation or certain company for
achieving its goals. Some of them are given below;

A. Lack of communication skills.

B. Poor time management.

C. Leadership styles.

D. Negative behavior.

This poor group dynamics has a huge impact on team and

organisation and some of the impacts are given below;

A. Delay in work

B. Poor team morals.

3. Explain why a team would need a team performance plan.

Ans; Team performance plan is strategies, plans, timetable and vision

needed for achieving organisational goals and for the long term run of
an organisation.

Team performance plan is a very important thing in an organisation as

it determines the future of an organisation. The reasons why we need
a team performance plan are;

A. To provide future direction of the team.

B. To identify desired performance levels of the team.

C. To provide guidance and direction to the team.

D. To measure the progress level.

E. To identify pros and cons.

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 E. To identify pros and cons.

4. Complete the table below to show various methods that can be used
to help overcome the following scenarios:

The team needs to complete a a. Set clear goals, and

project by a certain deadline. break them into smaller
tasks.

b. Two-way communication
means encouraging every
team member for proper
communication.

c. Motivating the team

d. Providing adequate
resources.

The team members do not a. revisiting the

understand the reason for goals
undertaking the project or their
own involvement in it. b. interviewing
each team
member.

c. listen carefully.

The team members are a a. value diversity.

diverse group and have many
different outcomes in mind. b. value relationships.
They are struggling to
organise themselves as a c. hire well.
team.
d. set clear behavioural
expectations.

The team are struggling to a. have an open door

communicate effectively. policy.
There have been a few
miscommunications lately as b. use project management
some employees are using software.
email and some are verbally
providing updates and then c. be open to feedback.
forgetting what was said.
d. be clear about individual
task responsibility.

5. Provide at least five examples of communications in the workplace

which can contribute to team morale and cohesion by completing the
table below:
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 Communication Being a good communicator also
means being a good listener.

By listening to your colleagues

you show them respect, which is
an essential trust building
method.

Collaborating and being open to

new ideas are also essential
ingredients for a harmonious
team environment.

Delegation Teams working together

understand the strengths and
weaknesses of each team
member.

One of the benefits of strong

teamwork is that team leaders
and members are there for
identifying all aspects of a
project.

Efficiency A strong and cohesive team

develops systems that allow
them to collaborate efficiently to
complete tasks in a timely
manner.

Ideas When a team works well

together, workmates feel more
comfortable offering more ideas
and suggestions. A respectful
and trustworthy team helps in
inventing ideas for the better
functioning of an organisation.

Support All workplaces are always full of

challenges, but having a good
team and good working
environment act as the support
mechanism for the staff
members.

This helps in improving the team

performance.
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 6. In light of the Covid-19 pandemic and employees working from
remote locations, provide examples of two tools or techniques for
creating collaboration between team members.

Ans; As covid epidemic has progressed, many companies have shifted

to remote working and employees working in an organisation are
facing major changes in their personal and professional lives.

A. Process- establishing a clear cadence of scheduled daily and

weekly meetings is crucial for remote meetings. This approach
usually requires a culture shift, and managers must adapt to
dealing with more ambiguity.

B. Technology-the world we are living in today is fully dependent on

technology so that managers must ensure employees have basic
knowledge of the latest technology and information.

7. Team leaders need to develop strategies to ensure that their team

members have input into planning, decision making and operational
aspects of work. Describe at least three strategies that can be used to
accomplish this.

Ans; By involving your team members in the decision making process,

you show that you trust and value your team members and their
opinion, which in turn builds employee engagement. Every decision
you ask to make is a moment for you to empower others on your team
by leveraging their strengths, experiences and expertise.

8. Explain how to give constructive feedback to a team member.

Ans; The way of giving the constructive feedback to a team member

are;

A. Talk about the situation, not the individual.

B. Give praise where it's due.

C. Be direct but informal.

D. Be sincere
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 D. Be sincere

Feedback is the important part in any organisation as it is the

constructive part of an organisation. Giving the employees
feedback and telling them what they could do better is the most
important thing as it helps them in improving their skills and figuring
out their strengths and weaknesses.

9. Explain what is meant by reaching consensus in a team.

Ans; Consensus decision making is a process that builds trust and

creates ownership and commitment. Creating consensus in a team
setting means finding a proposal acceptable enough that all team
members can support it, with no members opposing it.

10. Describe two strategies for reaching consensus in a team.

Ans;

A. One of the points is when everyone feels comfortable speaking.

B. Lead to better quality outcomes that empower the group or

community to move forward to create their future together.

11. Outline two ways that issues can be identified by team members.

Ans; The two ways that issues can be identified by team members;

A. A lack of respect and trust.

B. Different mindset.

C. Poor listening skills.

12. Describe three strategies a team leader can use to help resolve
issues in a team.

Ans; The three strategies that a team leader can use to help to resolve
issues in a team are given;
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 A. Bring people together.

B. Ask the wider team for ideas.

C. Draw up clear plans and strategies.

D. Follow up.

Assessment Task 1: Checklist

Student’s name:

Did the student Completed

provide a sufficient successfully? Comments
and clear answer that
addresses the Yes No
suggested answer for
the following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Task outcome: Not satisfactory

Satisfactory

Assessor signature:
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 Assessor signature:

Assessor name:

Date:

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by
working through a number of activities and completing and submitting a
project portfolio.

You will need access to:

● a suitable place to complete activities that replicates a business

environment including a meeting space and computer and internet
access

● your learning resources and other information for reference

● Project Portfolio template

● BSBTWK502 Simulation Pack.

Ensure that you:

● review the advice to students regarding responding to written tasks

in the Business Works Student User Guide

● comply with the due date for assessment which your assessor will
provide

● adhere with your RTO’s submission guidelines

● answer all questions completely and correctly

● submit work which is original and, where necessary, properly

referenced

● submit a completed cover sheet with your work

● avoid sharing your answers with other students.

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 Assessment information

Information about how you should complete this assessment

can be found in Appendix A of the Business Works Student
User Guide. Refer to the appendix for information on:

● where this task should be completed

● how your assessment should be submitted.

Note: You must complete and submit an assessment cover

sheet with your work. A template is provided in Appendix B of
the Student User Guide. However, if your RTO has provided
you with an assessment cover sheet, please ensure that you
use that.

Activities
Complete the following activities:

1. Carefully read the following:

This project is about leading teams in the workplace and

actively engaging with the management of the organisation.
You need to demonstrate that you can manage the
effectiveness of at least one work team.

You can do this based on the assumption that you are the
team leader or manager of a team within the case study
business provided in the Simulation Pack for this unit or a
business that you work for, if applicable. It’s important that
this business has organisational objectives already
developed. Speak to your assessor to get approval if you
want to base this on your own business.

If you choose the case study business, you may select any
of the teams that form part of the organisation to base your
project on. You may assume the role of manager. If it is your
own business, then you may choose any team that forms
part of your workplace and in which you are involved.

Vocational education and training is all about gaining and

developing practical skills that are industry relevant and that
can help you to succeed in your chosen career. For this
reason, basing your project on real relationships with
classmates or work colleagues will mean that you are
applying your knowledge and skills in a relevant, practical
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 applying your knowledge and skills in a relevant, practical
and meaningful way!

You will be collecting evidence for this unit in a Project

Portfolio. The steps you need to take are outlined below.
Before you begin, complete page 5 of your Project Portfolio.

2. Establish a team

Make sure you are familiar with the business you are
basing this assessment on and have read through the
necessary background information, policies and procedures
that apply. For the case study business, this is all of the
documents included in the Simulation Pack. If it’s your own
business or a business where you are working or are
familiar with, it’s important at this step that you have your
business or case study approved by your assessor.

If you are using a real business, you will use your current
team members to base this project on. If using the case
study in a classroom or online situation, choose a group of
at least three students who will act as your work team
throughout the project. Open the Simulation pack, read
through the case study and select the team you would like
to base your assessment on.

Work through Section 1 of your Project Portfolio. As part of

this step, you will need to:

● Specify your work team, or specify which team your

group chose if you’re using the case study.

● Outline the roles of each member of the team. If you

are using the case study, each of you will have a turn
to be the manager.

● State the purpose of the team

3. Establish team objectives

In a group round-table style discussion with your team and

at least one stakeholder present, outline all the tasks the
team must do to accomplish the expected outcomes.

The discussion should last for at least 15 minutes, but not

more than 30 minutes. If you are using the case study, your
assessor will assume the role of stakeholder. If you are
basing the project on your workplace, the stakeholder might
be a line manager or any member of senior management.
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 be a line manager or any member of senior management.

Ensure that each team member has a turn to participate in

planning the tasks, share what they expect outcomes will be
and decide as a team how performance will be measured.

As a team, making sure consensus is reached:

● create a list of tasks to be undertaken

● allocate the tasks to the team members based on

their strengths and abilities

● set the start and end date for each activity

● set the KPIs for each team member

4. Write a Performance Plan

Use the Internet to find an example of a Performance Plan.

Use the information you recorded in your Project Portfolio
during the previous activities to write your own Team
Performance Plan and attach it to your Project Portfolio at
the end of Section1. The written plan should include:

● The team vision or a team purpose statement

● Main tasks and responsibilities of each team

member

● Performance measures/ Key Performance Indicators

(KPIs)

● Start and end date for each activity

Complete Section 1 of your Project Portfolio and submit to

your assessor.

5. Facilitate team cohesion

Assume some weeks have passed and the team have

implemented their Performance Plan and are working on
their tasks. It has come to your attention that the team is
not working cohesively and that they are not sharing
information and are duplicating work.

In order to support your team in achieving their

performance outcomes, you will provide coaching on team
cohesion and collaboration. This will be a 10-minute
session and you may use slides, visual aids or video clips
in your coaching session.
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 If you are basing this on the case study, everyone in your
group will have a turn to be the manager and present their
coaching to the rest of the group. If this is your own
workplace, this will be the members of your own team that
you are providing coaching for.

The assessor will advise you of the date and time of your
team meeting so that you can prepare in advance.

Use your Project Portfolio to outline the main points and

attach your slides or links to the videos you use.

This can either be viewed in person by your assessor or

you may like to video record the session for your assessor
to watch later. Your assessor can provide you with more
details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.

Complete Section 2 of your Project Portfolio and submit to

your assessor.

6. Develop or modify policies and procedures

Despite your efforts to support your team through

coaching, the team is still struggling to work cohesively.
One of the issues the team identified is that one of the
team members are not performing their tasks and is using
the Internet for personal reasons during work hours. This is
creating conflict within the team.

You will address this concern by developing a policy for

Internet usage.

Use the Policy and Procedures Template provided for you

in the Simulation Pack to create an Internet Usage Policy
within the context of the business you are basing your
assessment on.

Attach your Internet Usage Policy to your Project Portfolio

to Section 2 of your portfolio.

7. Facilitate teamwork

Assume three months have gone by. Have a meeting and

allow each team member to provide a 5–10-minute update
on how their tasks are going.

Take turns to assume the role as manager and do the

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 Take turns to assume the role as manager and do the
following:

● give feedback to team members on team effort and

contributions

● encourage team members to take responsibility for

team activities

● help to identifying work performance problems by

addressing each of the issues, concerns and problems
identified by team members

● help to resolve issues using your own problem-

solving skills

Your assessor will be looking to see that you can:

● provide feedback to encourage, value and reward

others

● model desired behaviour and practices

● encourage and foster shared understanding of

purpose, roles and responsibilities

● Adapt personal communication style to build positive

working relationships

As a team, brainstorm ways to address issues, concerns

and problems identified by team members. Outline a
process for addressing these concerns by deciding where
and how concerns should be raised and who should be
involved.

Use your Project Portfolio to record this information.

This can either be viewed in person by your assessor or

you may like to video record the session for your assessor
to watch later. Your assessor can provide you with more
details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.

Complete Section 2 of your Project Portfolio and submit to

your assessor.

8. Communicating with line management

Develop an email to your line manager to address the main

issue raised by team members, namely that the team is still
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 issue raised by team members, namely that the team is still
struggling to collaborate and share information.

● Outline the issue

● Propose a solution

Attach this email to Section 3 of your Portfolio.

Assume that your line manager has responded to your

email and would like you to communicate the following
information to the team:

Line management would like the team to start using a new

software application to help the team collaborate. You have
approval to purchase a subscription to a collaboration tool
such as Dropbox, OneDrive or any tool that suits the
context, and to implement it.

Develop an email to the team to explain the decision and

provide the team with details about the change including
when it will be implemented.

Attach this email to Section 3 of your Portfolio.

9. Liaise with stakeholders

Schedule a meeting with the relevant stakeholders and

prepare a short presentation using your choice of software
or application e.g., PowerPoint, Keynote, etc. The meeting
should last for at least 15 minutes each and no more than
30 minutes.

If you are using the case study, your assessor will assume
the role of stakeholder. If you are basing the project on your
workplace, the stakeholder will be an internal or external
party that has an interest in the project.

Your presentation should contain an overview of how the

project is going.

Your assessor will be looking to see that you can:

● establishing open communication processes with

diverse stakeholders

● Address unresolved issues, concerns and problems

raised by stakeholders

● demonstrate effective communication skills

including:
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 including:

o Speaking clearly and concisely

o Using non-verbal communication to assist with

understanding

o Asking questions to identify required information

o Responding to questions as required

o Using active listening techniques to confirm

understanding.

Ask for feedback from relevant stakeholders and take

notes. Transfer this information to Section 3 of your Project
Portfolio.

10. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project

Portfolio, answered all questions, provided enough detail
as indicated and proofread for spelling and grammar as
necessary.

Submit to your assessor for marking.

ASSESSMENT TASK 2

Answers

Step 2: Establish a team

Goal setting is essential for the first steps in achieving

performance expectations enforced by an organization. Goals
and clear objectives are necessary for tracking down the
performance and achievements of a team. The team has a
clear direction on what they need to achieve for a specified
time. Team members need to know the anticipated fate of the
organization or the project. Goal attainment is another critical
objective linked to the establishment of a team. Ideally, the
managers need to create awareness and educate the team
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 managers need to create awareness and educate the team
members on the goal and primary purpose to help them
refocus their energy. A team also needs to have increased
productivity, a sense of teamwork, and clear objectives to
facilitate its performance effectively. Business plans outlay the
general strategies yet to follow to achieve the vision and
mission statements of the organization. Business plans
outlined up to five years ahead provide direction and focus for
the organization and employees. The business plan and goals
need to be on the same line, and I have a clear line of duty to
ensure my team members follow the goals and business plan.
Dan (myself), Derrick, and Novell are the chosen team
members. Novell Christian is a financial accountant
responsible for team finance accountability. Derrick is the
workshop operation expert, and lastly, I am the manager in
charge of this team.

Step 3: Establish team objectives

Objectives are the primary factor that coerces a team to

remain focused on achieving a specific goal. Objectives help
evaluate work performance and assessment and improve
work performance to the areas lagging. A team has the
following objectives that are critical to the team's entire
performance.

Cost is the number one priority of the team objectives that

needs consideration. The project's cost should be within the
stipulated team's financial state.

Efficiency is another chief objective for any team. The team

should have the competency necessary to be efficient in
operation and production. Lastly, the risk is an objective that
determines the future of the entire project. The management
team should lay down a suitable resolution strategy to a
possible risk occurrence in the management team.

Step 4- Performance Plan

A performance plan offers employees an opportunity to

understand better their input for

the success of the whole project or anticipated goals. A

performance plan is a critical tool that can terminate the work
position of an underperforming employee. Therefore, this
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 position of an underperforming employee. Therefore, this
document explains the goals set for each employee. Below is
an attached performance plan of Derrick Bertram:

Supervisor Name: Dan Sanchez

Employee Name: Derrick Bertram, workshop operator

Date: March 7, 2022

Reason: Due to poor performance in the workshop, I am

issuing this performance plan. Work in your station has
steadily declined over the recent past period. As for last week,
your department only reached forty percent of the expected
eighty percent output.

Expectations: You have two four to restore your station's work

performance and even go beyond our normal output range.
Besides, you will be expected to reach three-quarters for the
next period of three months.

Suggestions: You will find all tools and relevant support

facilities at your disposal for the entire time. You must seek
advice from other stakeholders and external sources to see
yourself pulling through. Besides, you will need to confirm with
me as your manager to assess and evaluate your work
performance in your field station weekly.

Schedule: On Fridays, I propose we meet to evaluate your

general successes. It will be my sincere request to meet up in
your field station to go over your achievements for the past
week. You also have the absolute right to request whatever
you need from my office.

Consequences: Failure to meet the anticipated expectations

could lead to termination of your position from the organization
after the stipulated period. However, you will be written up
when you reach your expectations early. Therefore, you have
a considerable task to meet your requirements.

Manager Signature: Dan Sanchez Employee Signature:

Derrick Bertram

Step 5: Facilitate team cohesion

Team cohesion refers to the extent to which each member is

willing to contribute to the group’s ability to continue working
as a group. Cohesiveness is a product of interpersonal and
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 as a group. Cohesiveness is a product of interpersonal and
group attraction and a collective sense of belonging. Team
members have various strategies for achieving team
cohesion, such as promoting interaction between team
members that attracts team members. Team cohesion could
be facilitated via frequent meetings that may be work- related
or social related. The general idea of cohesion is to combine
the input of team members of the failing team.

Step 6: Developing and modifying policies and

procedures

Team leaders have a massive role in the project or

organization that encompasses developing policies and
procedures at work. Below are policies and procedures of
team cohesion:

First, defining goals and values that depend upon the current
team dynamic calls for having team goals and values in mind.
The team should have a code of conduct that binds them
towards a common goal of the company or organization.

Offer training and development are the other important policies

and procedures that guide the team’s interests. For the team
to have a cohesion strategy, all members must have the same
competent and skills that contribute to the team’s goal. The
managers need to outline the team’s responsibilities upon
hiring them to meet the goals and standards of the entire
team. Besides, as time progresses, the employees should
improve their work according to emerging opportunities and
skills.

Encouraging a team is another vital policy and procedure that

help in sound modification of the team. Connecting individuals
in a group boost their self-esteem and morale in their
professionals. Team building activities could be a great way to
build empathy and respect for the flourishing nature of the
business.

Increasing communication is another vital aspect of the team’s

policies and procedures. Good communication could be the
only tool that collaborates team members towards having a
common objective and same goal. Therefore, team members
should have adequate means of communication for the team’s
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 should have adequate means of communication for the team’s
cohesion, and team leaders should provide resources that
enable people to reach out to each other.

Step 7: Facilitating teamwork

Facilitating teamwork is the cornerstone of improved work

performance in the team members depending on the entire
team's contribution. Members develop a sense of personal
ownership of all activities, as they believe that they have vital
aspects in equally promoting the team's success. First, team
leaders need to encourage team members to engage in every
part of the team that leads them to have encouraging
ownership, accounting for everyone as a leader, and
promoting an excellent example to the entire team.

Competency is another way of facilitating teamwork by

referring to the team members' collective knowledge, skills,
and attributes. Teams should have good behavior to nurture
influential team culture. Competencies are necessary to
ensure that members demonstrate sufficient skills and
expertise in performing their roles and duties. Furthermore,
this provides a mentoring or coaching opportunity to team
members. The frequent association of team leaders with team
members allows team members to emulate their superiors.
Monitoring is another vital aspect of facilitating teamwork.
Leaders should have a follow-up plan that keeps the work
record of the workers.

Step 8: Communication with line management

Communication remains a key role player for the team's

success regarding the group's performance and quality work
output. Communication should always be a two-way means to
provide positive feedback to the team members, management,
and stakeholders. Technology has a critical impact on the
quality means of communication in the team. In many
organizations, team members feel neglected when they fail to
respond to the management team. Therefore, positive
feedback will help collaborate with members of the entire
team. Following is an email that addresses the needs of team
members and quality as the whole output of the group.
Drafting an email to team members
:
 Dear (Team Members)

Our team has different issues that affect daily output and poor
collaboration as expected. It is my esteemed pleasure to
present to you the problems that continually deteriorate our
performance. We have gone through this with our topmost
manager, and these issues include poor communication, poor
leadership qualities, and lack of competency in the accruing
technological market. The entire team will have regular
meetings to teach all employees the significance of good
communication and empower you as leaders in every position
you hold. Besides, the management will offer frequent training
to attain possible qualities relevant for the upcoming
technology.

Cheers

Dan Sanchez

Dear (Team members)

Step 9: Liaise with stakeholders

Stakeholders are essential parties for the organization's

success or the whole project. Stakeholders are people with
vital knowledge in the field, and therefore, I have to listen to
them after my presentation for effective guidance and
counseling. The team has various setbacks and problems that
hold the team back. Competency, communication, and
leadership are the critical aspects that stakeholders need to
know about the project. Technology always remains a factor in
the line of production and communication. Team members
should undergo frequent work training to catch up with the
latest technology. The team needs to have the competency to
suit the prevailing technology. Communication is another
critical issue in the group. The United States is a multicultural
society, and some people may have a language barrier. The
interest of these minority team members should be a priority
as that of the majority to promote equality among the team
members. Leadership is a factor we should never undermine
for the practical success of the company. Management and
stakeholders should value the views and opinions of the other
:
 Assessment Task 2: Checklist

Student’s name: Prakash Bahadur Singh

Completed
successfully? Comments

Did the student: Yes No

Establish a team
performance plan by:

● Identifying the team

purpose, roles, and
responsibilities
according to both the
organisational and task
objectives

● Developing
performance plans with
expected outcomes,
KPIs and goals for their
team

● Supporting team
members to meet their
KPIs and goals?

Develop and facilitate team

cohesion by:

● Developing strategies
for team members to
have input into planning,
decision making and
being involved in
achieving team tasks

● Developing or
modifying policies and
procedures for
promoting team member
accountability for
personal work and team
tasks

● Providing feedback to
team members on their
:
 team effort and
contributions

● Developing processes
for identifying and
addressing issues,
concerns and problems
identified by team
members?

Support the team to meet

expected performance
outcomes including providing
formal and informal learning
opportunities as needed?

Facilitate teamwork by:

● Encouraging team
members to participate in
and to take responsibility for
team activities

● Supporting the team in

identifying and resolving
work performance problems

● Promoting work team

collaboration through
individual behaviour?

Provide feedback to encourage,

value and reward their team
members?

Model desired behaviour and

practices during interactions with
their team?

Encourage and foster shared

understanding of purpose, roles
and responsibilities?

Liaise with stakeholders by:

● Establishing and
maintaining open
communication processes
with relevant stakeholders

● Communicating
:
 ● Communicating
information from line
management to the team

● Communicating and
follow-up unresolved issues,
concerns and problems
raised by team members
with line management

● Addressing unresolved
issues, concerns and
problems raised by
stakeholders?

Manage the effectiveness of at

least one work team?

Communicate effectively with a

range of stakeholders about team
performance plans and team
performance?

Task outcome: Satisfactory Not satisfactory

Assessor signature:

Assessor name:

Date:

Assessor declaration
I hereby certify that this student has been assessed by me and that the
assessment has been carried out according to the required assessment
procedures.

Assessor name

Assessor signature
:
 Date

Final assessment results

Result

Did not
Task Type Satisfactory Unsatisfactory submit

Assessment Knowledge S U DNS

Task 1 Questions

Assessment S U DNS
Project
Task 2

Overall unit C NYC

results

Feedback

Student result response

My performance in this assessment task has been discussed and
explained to me.

I would like to appeal this assessment decision.

Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s
file with the evidence.
: