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BSBDIV501 manage diversity in workplace | Student Assessment Tasks
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BSBDIV501 manage diversity in workplace | Student Assessment Tasks
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BSBDIV501 manage diversity in workplace | Student Assessment Tasks
Assessment information
The assessment tasks for BSBDIV501 Manage diversity in the workplace are included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks
satisfactorily.
Assessment plan
Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student
Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and
keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your
RTO’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt
with unfairly or have other appropriate grounds for an appeal.
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Assessment instructions
Each assessment task in this booklet consists of the following:
resubmitting incorrect answers to questions (such as written questions and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome
of the task
redoing a role play after being provided with appropriate feedback about your performance
being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.
submission requirements
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Student name
Icons
Icons are used in task instructions to indicate three of the common stages within the task.
This icon indicates that you will need to meet with your assessor (and possibly other
students) to complete a meeting or role play.
This icon indicates that you will need to demonstration your competency in
communicating via email or sending documents via email.
This icon indicates that you will need to submit an item of evidence.
This icon indicates all other stages during the task, which may include research,
developing documents, brainstorming ideas and so on.
Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 1:
Assessment Task 2
Assessment Task 3
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Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of
your preparation before beginning the assessment task. It will give you a good idea of what your
assessor will be looking for when marking your responses or observing your performance.
Submission instructions
Academic Integrity
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your
work.
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Plagiarism
Plagiarism means to take and use another person's ideas and or manner
of expressing them and to pass them off as your own by failing to give
appropriate acknowledgement. This includes material sourced from the
internet, RTO staff, other students, and from published and
unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work
of others are being used, which includes:
Collusion
Collusion occurs when you work without the authorisation of the teaching staff to:
N/A
Unit outcome
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• This unit is not graded and the student must complete and
submit all requirements for the assessment task for this cluster
or unit of competency to be deemed competent.
• Students will receive a 'satisfactorily completed' (S) or 'not yet
satisfactorily completed (NS) result for each individual unit
assessment task (UAT).
• Final unit result will be recorded as competency
achieved/competent (C) or competency not yet achieved/not
yet competent (NYC).
Prerequisite/s
Nil
Co-requisite/s
Nil
Foundation Skills
Relevant Legislation
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AQF Level
AQF levels and the AQF levels criteria are an indication of the relative
complexity and/or depth of achievement and the autonomy required
to demonstrate that achievement.
Further Information
Additional Information
• This information will be managed by the provisions of the
Privacy Act and the Freedom of Information Act.)
• Students are required to satisfactorily complete and submit
all assessment tasks that contribute to the assessment for a
unit.
• Students will be provided with one more attempt to complete
this Unit assessment pack (UAP) if trainer/assessor deems
them not satisfactorily completed (NS) in any Unit
assessment task (UAT).
• Unit Pre-Assessment Checklist (UPAC) will be reviewed by the
trainer/assessor to ensure the student is ready for the
assessment.
• Feedback regarding this Unit Assessment Pack (UAP) can be
emailed to the compliance and quality assurance
department/administration department in your RTO for
continuously improving our assessment and student
resources.
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Feedback to student
Feedback on students’ assessment performance is a vital element in their learning. Its
purpose is
to justify to students how their competency was assessed, as well as to identify and
reward
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Task summary
This assessment task requires you, in the role of the Recruitment Manager of Blue Healer Resort,
to review documentation and develop a briefing report for the CEO and make changes based on
feedback.
This assessment is to be completed in the simulated work environment in the RTO.
Required
Access to textbooks and other learning materials
Timing
Your assessor will advise you of the due date of this assessment.
Submit
Draft of an email with Briefing Report attached
Draft of an email with updated Diversity Policy attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate competence.
Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate if
you have satisfactorily addressed the requirements of each part of this task.
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If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been
dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.
Blue Healer Resort is a resort with 25 staff in a range of diverse roles. Located in one office,
based in Sydney, there are a variety of different teams within the office.
The Staffing roles within each of the teams have a range of different skill sets that required
to run the business, ranging from senior management staff to entry-level staff.
The company is in a period of expansion and needs to ensure that it can access a sufficient
number of qualified staff. Over the last 12 months, the company has found it challenging to
attain and maintain adequately trained staff. As a result, the CEO has decided to address this
by rolling out a 'Set for Skilling' program.
The CEO hopes that this program will help increase staff retention and reap all the benefits
of a highly skilled, diverse workplace.
The success of the Set for Skilling Program relies on your ability to work as a Recruitment
Manager managing the program implementation. A vital part of the implement is your
ability to educate the staff on the Blue Healer Resort diversity policy in the roll out of the
Set for Skilling Program.
2. Review documents
Access and review the Blue Healer Resort Set for Skilling Program Documents in your
student resource folder and locate and review the diversity policy for Blue Healer Resort
from within the documents and familiarise yourself with the Dispute Resolution Policy and
associated procedures.
Critically review the diversity policy and determine if it is suitable or if an update is
required.
Your aim within the review is to ensure that the program is effectively implemented and
that as the backbone of the program it is understood and acted upon by all staff and to
ensure it aligns with the Set for Skilling Program. It needs to include clear procedures for
staff to be able to follow and must include a procedure for ensuring diversity in selecting
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Based on your review completed, develop a briefing report for the CEO detailing
your feedback and suggestions for changes to the policy and development of
procedures along with ideas on strategies you plan to take to ensure the Set for
Skilling program is effectively implemented, acted on and understood by the various
program stakeholders, including new and existing staff.
Complete the report using the template provided in your resources folder and make
sure you complete all sections.
Answer:
Outcomes:
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Outcomes:
Once you have received feedback from the CEO, make the necessary changes to
the Diversity Policy, write the procedures and submit to the CEO (your assessor)
via email as an attachment.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
Answer:
Outcomes:
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Task summary
This assessment task requires you, in the in the role of the Recruitment Manager of Blue Healer
Resort, to develop a Staff Training Manual for the Set for Skilling program to be submitted to the
CEO (assessor) for review.
This assessment is to be completed in the simulated work environment in the RTO.
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Access to the Aus Accountancy Set for Skilling Program documents
Dispute Resolution Policy and Procedures
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Draft of an email with:
Completed Staff Set for Skilling Training Manual
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate competence.
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It’s time to implement strategies decided on for rolling out the program to staff members.
As noted in the case study, there have been prior difficulties with some staff members and
the CEO is wanting to ensure that prior difficulties and situations are addressed in the
training to enable all staff to better manage any conflict in the future.
The CEO has requested that a Set for Skilling Staff Training Manual is developed and
then a training session be developed and delivered based on the manual.
1. Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word
document).
The training manual should be designed to assist you, the Recruitment Manager and your
team, roll out the Set for Skilling Program, program initiatives, diversity policy and
associated procedures and be designed using language appropriate to the staff of Blue
Healer Resort.
The Training manual should address the training needs you have identified will be required
for the staff of Blue Healer Resort to successfully embrace the Set for Skilling Program and
will be used as a training tool document to help you train your staff (recruitment officers) on
the Set for Skilling Program, who will in turn train others within the company and new
employees during induction.
The staff training manual must include:
An introduction to the Set for Skilling Program including the program objectives and
initiatives.
The benefits of the Set for Skilling Program, in the workplace in relation to work
performance, skill level and the delivery of the business’s services to customers.
(specifically outlining the benefits of working effectively with difference).
A summary of the training needs identified and how the Set for Skilling Program
provides solutions to these. You are to identify these by reviewing the CEO’s
background information in the Set for Skilling Program Document
A process for employees to follow to help them become aware of and let go of any
negative beliefs, bias or judgements they may hold toward people who are different
from them. (This could be in the form of a training activity, such as questionnaire or
reflection activity that could be implemented in the training).
An overview of Blue Healer Resort’s diversity policy and the dispute resolution
procedures so employees are aware of the aims of the organisation in relation to
diversity and the location of and the procedures to be followed if they encounter
conflict in the workplace.
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Demonstrate that your training manual is attached to the email to the CEO
(assessor) for review.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their
feedback and approval to move ahead with the delivery session.
Answer:
Outcomes:
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Completed
successfully?
Or X
Please
Tick- Comments If Required.
Program initiatives
Program Objectives
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Assessor signature:
Assessor name:
Date:
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Task summary
In Assessment Task 3 you are required to develop and conduct a staff training session based on
the Set for Skilling Employee Manual you created in Assessment Task 2. You must then create an
external communication for clients based on feedback from the training.
Required
Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Access to the Aus Accountancy Set for Skilling Program documents
Dispute Resolution Policy and Procedures
Staff Training Manual (created in Assessment Task 2)
Case study document
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Session Plan
External communication
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate competence.
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To kick off the roll out of the Set for Skilling Program, the CEO has requested you run a
staff training for your team of Recruitment Officers in the Set for Skilling Program, who
will then be prepared to deliver the training to others in the organisation throughout the
coming months. The CEO (assessor) will sit in on this training.
You will utilise the training manual you have created as the primary tool to assist you in
training the staff in the organisation requirements of the Set for Skilling Program.
Using the template provided in your resources folder, develop a session plan which
includes timings and topics as well as brief instructions to yourself on how to run
the training based on the training manual you have developed from the Set for
Skilling program documentation. The session must run for approximately 30 mins
and the assumption is that all of the participants are familiar with the manual. Your
assessor will ensure your team is diverse in nature.
Your training must include:
A summary of the training needs identified and how the Set for Skilling
Program provides solutions to these
An example of your own previous bias (as the Recruitment Manager) and
how you overcame this and let go of pre-conceived ideas of stereotypes
You need to specifically develop some role plays for the participants ensuring that
you play the lead role and each of the participants has a turn to play the roles of
people from diverse backgrounds and cultures. The aim of this is to demonstrate
and model how to address issues of difference, manage tensions and work
effectively with difference, along with demonstrating how conflict resolution
techniques can be utilised. Access the case study document in your student
resources folder for ideas.
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Submit the session plan to your assessor for review before scheduling the training
session with your assessor and delivering it.
Answer:
Outcomes:
Educate the team on Blue Healer Resort’s Diversity Policy and program
initiatives
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Outcomes:
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Now that the training session has been delivered, based on feedback collected at
the end of your training session, develop some type of external communication to
promote the benefits of diversity and the image and reputation of the company as a
leader in promoting it.
You may create the communication in any format you feel is relevant, as long as it
is designed to promote diversity and portray a positive image of the organisation for
clients and other stakeholders outside of the organisation which promotes is
accounting services.
Submit this to your assessor.
Answer:
Outcomes:
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Student name:
Assessor
name:
Date
Result
Not
Task Type Satisfactory satisfactory Did not submit
Program Implementation
Assessment Task 1 S NS DNS
Report
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor Sign:
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